At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. At Eli Lilly Cork, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 41,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for patients around the world. Eli Lilly Cork is made up of a talented diverse team of over 1,800 employees across 38 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more. Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. Inhouse People Development services, Educational Assistance, and our ‘Live Your BEST Life’ wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues. Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender, with four pillars: EnAble, Age & Culture, LGBTQ+ and GIN-Gender Inclusion Network. EnAble, our pillar for people with disabilities and those that care for them, partners with the Access Lilly initiative to make our physical and digital environment accessible and inclusive for all. Together they are committed to promoting awareness to create a disability confident culture both at Eli Lilly Cork and beyond. Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourself! Implement and Manage Quality Systems Contribute to the development of area specific procedures and required tools, resource documents and supplemental materials, including review and content approval (as assigned) of quality system documents. Ensures the regional and/or affiliate quality system requirements have clear accountabilities, as assigned. Recommends new quality system documents or changes to existing quality system documents where applicable. Advise on appropriate training for implementation and documentation. Provide consultation on the interpretation and practical application of external requirements, standards, and procedures. Responsible for deviations, change controls, Notification to Management (NTM), ensuring events are appropriately documented, escalated, and completed. Consult on root cause analysis and corrective/preventive actions (CAPA) including review/approval as necessary. Provides input into risk assessments, audit planning and/or quality plans based on identified signal/risks/gaps. Complete self-inspections and drive improvements that are meaningful and actionable. Ensure local implementation of the quality systems as necessary. Provides support related to external party management (for example, third-party organizations, business alliance partners) as assigned. Provide Quality Oversight for business area(s) Monitor for compliance to quality system documents. Anticipates gaps and proactively proposes solutions. Communicates and escalates to management as appropriate. Ensure implementation of regional and/or affiliate Quality Plan(s) as necessary. Monitor progress of actions. Provide updates to quality and business owners. Seek and implement simplification and process improvement. Coordinate quality improvement initiatives. Review metrics and trending to improve processes and compliance, as assigned. Compile compliance metrics and maintain metrics process (for example, periodic report metrics). Analyze trends, identify areas of weaknesses/gaps and recommend corrective actions (for example, PRAC assessment reports). Monitor completion of deviations, change controls, CAPA, audit responses. Audits and Inspections Provide support for audits/inspections (for example, preparation/readiness, coordination, back room, front room, responses). Communicate and ensure inspection readiness (for example, organization and availability of documents such as training records, job descriptions). Ensure completion of audit corrective action plans and timely resolution. Leads and/or supports readiness activities in collaboration with business partners. Partnership with other area(s) Functions as the initial point of consultation for business areas on quality related questions. Partners with the business area(s) to strengthen and ensure appropriate quality controls are in place. Shares key learning to drive simplification and replicate best practices. Collaborates with other quality groups as appropriate and develops quality network. Establishes good working relationships with assigned business area(s). Actively participates in team, business and quality related meetings. Supports issue resolution including escalation. Utilize a risk-based approach in guiding business areas. Support key projects as assigned. Understand the roles and responsibilities of the EU Qualified Person for Pharmacovigilance (EU QPPV), if applicable. Serve as an IT systems business quality assurance (BQA) representative for IT systems, as assigned. Perform all responsibilities of IT Business Quality as defined in Computer System Policies and Procedures. Review and approve as appropriate, documents associated with the development and maintenance of IT systems as the representative of MQO, Regulatory Quality. Partner with IT and the business on system related initiatives/changes as the BQA for assigned IT systems. Minimum Qualification Requirements Bachelor’s Degree in a science/technology/health care related field or equivalent work experience Demonstrated ability to apply quality systems within a regulated work environment Effective project and time management skills Demonstrated ability to communicate effectively, both written and verbal, and to influence others Demonstrated ability to prioritize and handle multiple concurrent tasks Cognitive abilities which include problem solving, verbal reasoning, attention to detail, critical thinking and analytical competencies Strong interpersonal skills with demonstrated flexibility in varying environments/geographies Effective organization/self-management skills Other Information/Additional Preferences Experience in a quality control/quality assurance role Experience in defined functional business areas, for example, medical writing, regulatory affairs, or clinical trial management. Knowledge of quality systems Ability to work independently and as part of a team Demonstrated ability to work in a global environment #J-18808-Ljbffr
Sr Advisor – Program Manager – Global Facilities Delivery Join to apply for the Sr Advisor – Program Manager – Global Facilities Delivery role at Eli Lilly and Company Sr Advisor – Program Manager – Global Facilities Delivery Join to apply for the Sr Advisor – Program Manager – Global Facilities Delivery role at Eli Lilly and Company Get AI-powered advice on this job and more exclusive features. At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. The Global Facilities Delivery (GFD) Organization, part of Corporate Engineering and Continuous Improvement delivers new and renovated capital assets around the world. Our mission is accomplished through a highly leveraged organization of design, construction, and qualification contractors. Many of the assets delivered focus on medical innovation and delivering innovative solutions to patients. Some of the assets delivered will expand the supply of existing medicines or strengthen the supply chain. Key Objectives/Deliverables Project Management: Lead teams to deliver large programs of at least $400M USD or more in capital assets and/or business-critical in nature. These teams will consist of both Lilly and Non-Lilly professionals to safely achieve project objectives from front-end planning (conceptual design) in a Brownfield or Greenfield site through operational qualification (cradle to grave). Project objectives are defined as delivering asset capability or capacity with safety, cost, schedule, and quality assurance. Interface/Communication Ability to lead from a regional distance from corporate headquarters while developing and maintaining effective communication with GFD leadership, the project team, governance teams, business partners, and other stakeholders. Facilitate issue resolution, anticipate scope changes, and implement safely with quality, speed, and value. Compliance Lead with a disciplined, structured approach to project management based on compliance with Company Policies and Procedures. Safety/Environment: Develop and maintain safety and environmental execution plans for projects. Ensure compliance with safety and environmental policies, procedures, and work rules for project personnel, contractors, and subcontractors from conceptual design through operational verification. Minimum Requirements Bachelors Degree in Engineering/Science or related to project management. Minimum 10+ Years of previous experience in capital project delivery in industrial or manufacturing facilities. Previous experience managing greenfield projects. Please note, it is a requirement for this position that you are flexible to travel within Ireland and Europe as part of your role for both short and long term assignments. Additional Preferences Project Size: Previous experience on projects or multiple projects of >$100MM. Pharma manufacturing experience. Capital Project Management Experience in Pharma manufacturing facilities, such as: Bulk API, sterile products, secondary packaging, Devices and to a lesser extent lab projects. Experience in the following areas: GMP manufacturing, LEAN, Automation, construction, construction quality, project controls, the engineering disciplines, safety, scheduling. The capacity to achieve results and influence through people is critical. Demonstrated ability to work from long distances with little supervision. Must exhibit a good sense of judgment in decision making, without the need for management approval while at the same time keeping management informed and engaged on critical issues. Effective communication skills both written and verbal. Ability to influence personnel and organizations without having direct administrative responsibility for them. Competency in a foreign language(s). Professional Engineer (PE) or equivalent technical certification. Project Management Professional (PMP) certification. Demonstrated willingness to embrace the concept of continuous improvement and be an agent for change. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #WeAreLilly Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Pharmaceutical Manufacturing Referrals increase your chances of interviewing at Eli Lilly and Company by 2x Get notified about new Senior Program Advisor jobs in Limerick, County Limerick, Ireland . Limerick, County Limerick, Ireland 14 hours ago Limerick, County Limerick, Ireland 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Senior Manager - Service Management Process Owner for Problem and Knowledge Join to apply for the Senior Manager - Service Management Process Owner for Problem and Knowledge role at Eli Lilly and Company Senior Manager - Service Management Process Owner for Problem and Knowledge Join to apply for the Senior Manager - Service Management Process Owner for Problem and Knowledge role at Eli Lilly and Company At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Eli Lilly Cork is made up of a talented diverse team of over 2000 employees across 60 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more. Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. Inhouse People Development services, Educational Assistance, and our ‘Live Your BEST Life’ wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues. Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender, with four pillars: EnAble, Age & Culture, LGBTQ+ and GIN-Gender Inclusion Network. EnAble, our pillar for people with disabilities and those that care for them, partners with the Access Lilly initiative to make our physical and digital environment accessible and inclusive for all. Together they are committed to promoting awareness to create a disability confident culture both at Eli Lilly Cork and beyond. Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourself! The Global IT Service Management Office: The Global IT Service Management Office leads the IT operational practices across the IT function. It seeks to deliver best-in-class IT services. This team leverages process, advanced technology, analytics and people to enable operational transformations across the enterprise. Senior Manager - Service Management Process Owner for Problem and Knowledge Assist Tech in Lilly in becoming the most dynamic and effective Tech organization in the world. As a Service Management Process Owner, you will manage critical processes required for world class operations. You will lead a team responsible for maturing service capabilities by leveraging process insights and finding novel ways to reduce operational burdens. If you enjoy bringing leadership, influence, and organizational skills to teams, training others to be successful, finding unique solutions to solve difficult problems and using emerging technology to optimize and simplify; this is the opportunity for you. What You’ll Be Doing In this role as Service Management Process Owner for Problem and Knowledge management, you will be responsible for the overall governance, design, training and continuous improvement of this process. You will be the accountable authority for the assigned processes and ensure alignment with organizational goals and ITIL best practices. You will lead a team of process managers and collaborate with stakeholders across IT and business units to drive process excellence, maintain service quality, and enhance operational efficiency How You’ll Succeed Ownership and Accountability: Act as the primary owner and authority for the assigned Problem and Knowledge process Define process objectives, policies, and standards to align with business and IT strategies. Ensure process compliance and address non-conformance through corrective actions. Process Design And Implementation Develop and maintain Problem and Knowledge process workflows, roles and responsibilities. Collaborate with stakeholders to design processes that meet business needs. Drive the implementation of ITSM tools and automation to support process efficiency. Governance And Continuous Improvement Define, monitor and analyze process performance using Key Performance Indicators (KPIs) to drive data driven business cases. Identify areas for improvement and lead initiatives to enhance process effectiveness. Develop business cases for improvements Ensure the process and tools evolve to meet changing organizational requirements and industry trends. Collaboration And Stakeholder Engagement Partner with Problem and Knowledge Process Managers, IT teams, and business leaders to ensure effective process execution. Provide guidance and support to Problem and Knowledge managers, resolving escalations as needed. Communicate process changes, updates, and outcomes to relevant stakeholders. Training And Knowledge Management Develop and deliver training materials to educate staff on problem and knowledge workflows, tools and process value. Maintain up-to-date process documentation, including policies, procedures, and workflows. Promote a culture of process adherence and continuous learning. Reporting And Insights Define and measure process success metrics Prepare regular reports on Problem and Knowledge process performance and improvement initiatives. Present insights and recommendations to senior leadership, especially issue trends and area needing improvement. Coaching and Leadership Direct and Coach Process Managers for Problem and Knowledge ensuring the process oversight responsibilities are being conducted appropriately. Serve as an escalation point for process issues and questions Drive performance conversations and measurements What You Should Bring Exceptional problem-solving and analytical skills. Strong communication and collaboration abilities to engage with diverse stakeholders. Familiarity with Agile, DevOps, or Lean methodologies Strategic and customer-focused mindset. Strong organizational and prioritization skills. Ability to influence and lead cross-functional teams. Proficiency in data analysis and performance reporting Experience with defining, monitoring and improving global/enterprise processes Knowledge of service management industry best practices Previous experience with service ownership and/or leadership in the execution of this process with demonstratable impact Ability to demonstrate and understand how to effectively measure the process effectiveness and efficiency Ability to train and influence others to follow the process Skills and experience with leading a team Experience with and skilled in Organizational Change Management Knowledge of how your process fits into a bigger picture (Service Management) Agility and flexibility to address diverse business problems Ability to work with various data sources and data types Self-management skills with a focus on results for prompt and accurate completion of challenging work Experience in IT Operations, Service Delivery, or IT Governance. Strong project management skills (PMP or similar certification is a plus). Proven ability to lead process improvement initiatives and manage change effectively. Basic Requirements Bachelor’s degree in IT, Business Administration, or a related field (or equivalent experience) 9+ years of experience in IT Service Management or a related discipline. Proven track record in managing or owning the Problem and Knowledge processes Strong knowledge of ITIL v3/v4 frameworks demonstrated by ITIL certification Experience with ITSM tools such as ServiceNow, Jira, or BMC Remedy. 4+ years of experience leading Services/teams or service management process execution Additional Information Travel Requirements: 15% or less Position location Ireland, Cork Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #WeAreLilly Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Pharmaceutical Manufacturing Referrals increase your chances of interviewing at Eli Lilly and Company by 2x Sign in to set job alerts for “Senior Services Manager” roles. Senior Manager - Central Clinical Services & Innovation Sr. Manager, Security Platform Operations Clonmel, County Tipperary, Ireland 1 week ago Sr Associate / Manager - Clinical Operations PK/PD Cork, County Cork, Ireland €45,000.00-€50,000.00 3 hours ago Cork, County Cork, Ireland 30 minutes ago NPI Project Manager, Advanced Operations We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Sr. Manager, Security Platform Operations Join to apply for the Sr. Manager, Security Platform Operations role at Eli Lilly and Company Sr. Manager, Security Platform Operations Join to apply for the Sr. Manager, Security Platform Operations role at Eli Lilly and Company Get AI-powered advice on this job and more exclusive features. At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Eli Lilly Cork is made up of a talented diverse team of over 2000 employees across 60 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more. Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. Inhouse People Development services, Educational Assistance, and our ‘Live Your BEST Life’ wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues. Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender, with four pillars: EnAble, Age & Culture, LGBTQ+ and GIN-Gender Inclusion Network. EnAble, our pillar for people with disabilities and those that care for them, partners with the Access Lilly initiative to make our physical and digital environment accessible and inclusive for all. Together they are committed to promoting awareness to create a disability confident culture both at Eli Lilly Cork and beyond. Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourself! Role Overview The Manager and Service Lead of Security Platform Operations is responsible for building and leading a world-class operations team focused on providing efficient and high-quality support across the company's network security, endpoint security, enterprise logging, and cyber ops platforms. This includes staffing a new global service, implementing, refreshing, or modernizing processes for incident, problem and issue management, and delivering an exceptional customer experience. Key Responsibilities Service Establishment & Operations: Design and implement the organizational structure, staffing model, and operational processes for a global Security Platform Operations service Define tier 1 and tier 2 support offerings, escalation paths, and handoffs with other teams Establish SLAs, OLAs, and KPIs to drive operational excellence and continuous improvement Incident, Problem, And Issue Management Implement robust processes for incident management, root cause analysis, and problem resolution Oversee triage, troubleshooting, and timely remediation of security platform issues and incidents Drive major incident management and effective communication during high severity events Platform Monitoring And Administration Ensure 24/7 monitoring, alerting, and health checks across all security platforms, services, and integrations Implement runbook automation for routine administration, deployment, and configuration tasks Drive adoption of key processes like change management, release management, and knowledge management Customer Service And Stakeholder Engagement Foster a customer-centric culture focused on responsiveness, technical expertise, and white-glove service Manage service desk operations, including ticket queues, SLA adherence, and customer satisfaction Engage stakeholders across security teams, IT, business units, and vendors to understand requirements Team Development And Knowledge Management Recruit, hire and develop a high-performing team of security operations analysts and engineers Cultivate technical depth through training, mentoring, and exposure to a diverse range of platforms Establish knowledge management processes to capture institutional knowledge and enable self-service Workforce Optimization And Tooling Implement workforce management to balance workload, staffing levels, and service commitments Evaluate, implement and optimize tooling for monitoring, automation and knowledge management Measure performance through well-defined metrics and drive continuous service improvement Minimum Qualifications 5+ years of experience in IT/security operations, with deep expertise across network security, endpoint security, logging and related domains 3+ years of leadership experience managing and motivating teams of operations analysts and engineers Experience establishing and managing a global 24x7 operations service Previous experience with endpoint detection and response (EDR) solutions; understanding of endpoint security best practices Previous experience with network security tools such as firewalls, intrusion detection/prevention, web filtering, and network access control solutions Previous experience with Logging or Security Information and Event Management (SIEM) platforms Experience optimizing high volume support environments through automation, knowledge management and team proficiency development Expertise in security tools from vendors like Palo Alto, CrowdStrike, Splunk, Cloudflare, ServiceNow, etc. Additional Preferences/Information Familiarity with security operations concepts such as use case development, security monitoring, and analytics Strong technical and operational process skills, with knowledge of IT service management best practices Ability to build and operate a service from the ground up, including designing processes, tools selection, and staffing Exceptional customer service orientation with strong interpersonal and communication skills Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #WeAreLilly Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other, Information Technology, and Management Industries Pharmaceutical Manufacturing Referrals increase your chances of interviewing at Eli Lilly and Company by 2x Get notified about new Senior Security Manager jobs in Cork, County Cork, Ireland . Sr. IAM Engineer - Privileged Access (PAM/PASM) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourself! Purpose: The Global Clinical Regulatory Associate, Global Regulatory Affairs (GRA) Regulatory Delivery & Excellence (RD&E), is accountable for the operational and technical registration management processes that support the expedited delivery of safe and effective products to patients. This is accomplished through a strong working knowledge of regulations, guidance, and regulatory precedence. Primary Responsibilities: 1. Provide Regulatory & Drug Development Expertise Lead the registration management process by providing expertise in electronic submission regulations and guidance. Partner with other geographies to understand and incorporate local agency regulations and requirements. Guide and influence development team and function regarding internal and Agency registration management processes and requirements. Own the registration management process at the molecule/project level to ensure all required electronic records are timely, complete, and accurate. Serve as the RD&E operational lead for registration planning and execution. Own the routine compliance submissions and processes. Partner with the Regulatory Coordinator/Scientist to drive the execution of the product deletion and withdrawal processes. Provide registration management expertise to the due diligence and business development processes. Serve as the registration management expert for other processes dependent upon the registration record. 2. Lead/Influence/Partner Develop collaborative relationships with personnel in other Lilly functional areas. Create an environment within team and GRA that encourages open discussions on issues. Develop collegial, mutually productive relationships with the FDA Office of Business Informatics (OBI). Partner with the Regulatory Scientist to plan, facilitate and document internal, FDA, and partner meetings. Leverage internal and external forums to continue to develop and share regulatory expertise. Influence others in a manner that creates maximum advantage for the organization. Communicate verbally and in writing to effectively influence within work group/function. Serve as a mentor within GRA. Minimum Qualification Requirements: BS or higher degree in a technical discipline such as chemistry, biology, pharmacy or equivalent demonstrated industry experience. Knowledge of drug development process. Other Information/Additional Preferences: Quick learning agility, retention of knowledge, strong project management skills. Previous project management and global submission experience. Demonstrated ability to operate and manage operational requirements in a highly regulated environment. Demonstrated effective written, spoken and presentation skills. Demonstrated effective negotiation and influence skills. Demonstrated attention to detail. Demonstrated effective teamwork skills. #J-18808-Ljbffr
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. At Eli Lilly Cork, we are a global healthcare leader with over 1,600 employees across 38 nationalities. We deliver innovative solutions across various Business Service functions including Finance, Information Technology, Medical, Clinical Trials, and more. Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies, and on-site parking. Our holistic benefits enhance the career experience for our colleagues. Purpose: The purpose of the Associate Director, Patient Engagement CoDesign role is to deliver the global patient and HCP voice to inform the design and execution of clinical research; delivering insights to inform asset profile, program/trial strategy, and drive excellence in clinical trial designs, thereby increasing trial accessibility, reducing patient and site burden, and improving the clinical trial experience. Primary Responsibilities: Develop and implement the strategy for clinical programs to deliver the voice of the patient and HCPs. Partner with cross-functional asset team members to determine the best approach to incorporate patient and HCP insights for each clinical program. Lead the CoDesign efforts to deliver insights, including facilitation of focus group sessions or interviews with patients and/or HCPs, creation of meaningful deliverables, and diligent follow-up to ensure insights are robustly considered and incorporated (where appropriate) into clinical program design. Enable continuous evolution of capabilities by understanding the external needs and challenges of patients and researchers in addition to the internal needs and challenges of our clinical programs. Utilize critical thinking and problem-solving skills to evaluate and understand evolving business needs, and explore opportunities for process improvements, standardization, or automation. Contribute and maintain sharing of metrics for CoDesign activities. Lead the development and adoption of novel approaches to gather insights on the patient and HCP experience. Strategic and Technical Leadership: Supervise direct reports and facilitate performance management, personnel and career development through frequent interactions, coaching, transparent feedback, and escalation of issues to Patient Engagement leadership as appropriate. Ensure all relevant global and local policies and procedures are adhered to for all CoDesign related activities. Provide oversight of vendors and partners delivering outputs that embody the patient and HCP experience. Create and support an inclusive team culture that is valued for strategic and technical leadership and promotes partnership and shared learning across the broader clinical development organization. Minimum Qualification Requirements: Bachelor’s Degree in a scientific or health-related field. Minimum 5 years’ experience in the pharmaceutical industry, drug development, and/or related fields. Other Information/Additional Preferences: Post-graduate degree(s), e.g., Pharm D, M.S. Broad understanding of the pharmaceutical drug/device development process. Proven ability to lead, influence, and deliver to timelines. Strong interpersonal and excellent communication, organization, and negotiation skills. Demonstrated strategic and critical thinking skills and learning agility. Travel requirements: 10 - 20%. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form for further assistance. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status. #WeAreLilly #J-18808-Ljbffr
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Eli Lilly Cork is made up of a talented diverse team of over 2000 employees across 60nationalities who deliver innovative solutions that add value across a variety of BusinessService functions including Finance, Information Technology, Medical, Clinical Trialsand more. Eli Lilly Cork offers a premium workspace across our campus in Little Island,complete with flexible hybrid working options, healthcare, pension and life assurancebenefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. InhousePeople Development services, Educational Assistance, and our ‘Live Your BEST Life’ wellbeing initiatives are just some of the holistic benefits that enhance the careerexperience for our colleagues. Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for alldimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds,generations, sexuality, visible and invisible disabilities and gender, with four pillars:EnAble, embRACE, LGBTQ+ & Ally and GIN-Gender Inclusion Network. EnAble, our pillarfor people with disabilities and those that care for them, partners with the Access Lillyinitiative to make our physical and digital environment accessible and inclusive for all.Together they are committed to promoting awareness to create a disability confidentculture both at Eli Lilly Cork and beyond. Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourself! Job Description Associate Director - Financial Controller Iberian Hub The financial controller for the Iberia Hub position will be located at the GBS center at Cork Ireland or in our offices in Madrid depending on where the successful candidate is located and reports to the Sr. Financial Director of the Iberia Hub. LOCATION : Can be located in Cork, Ireland OR Madrid, Spain RESPONSIBILITIES: Supporting Iberia Hub CFO for delivering accurate, robust and timely Financial Statements for the Iberia Hub (mainly Spain), validated through regular internal and external audits. Responsible for the Governance of the journal voucher review, account reconciliation review, and inter-company processes. Responsible for the monthly US GAAP trial balance review process. Maintain strong processes to support a robust review and deep understanding of monthly Trial Balances. Be a natural “go-to” person for the GA team to learn from & accordingly provide support to the GA Manager by assuming front line technical GA queries from the team & Affiliates. Expense Compliance Review – lead the monthly audit and follow up process. Responsible for SOx compliance & coordination with CAS team. Responsible for monthly review for activities to ensure a robust review of monthly Trial Balance. Support the monthly PO accrual review process ensuring accurate cost estimates are maintained by coaching and engaging with team members involved in the process. Influence and lead effectively to ensure a strong control environment and compliance, taking account of agreed materiality. Build a strong working relationship with Hub CFO & Affiliate staff members to support in achievement of the above responsibilities. Partner with local affiliate on local statutory requirements and reporting/tax matters; acting as advisor/subject matter expert on complex US GAAP accounting treatments and corporate policy/procedures interpretation, leveraging expertise from Corporate Centre (US) as appropriate. Liaise with auditors for both group and statutory audits. Attending regular meetings with GA, S2P and O2C teams, supporting them and leading follows up if needed. Lead the local GA and Tax team. BASIC QUALIFICATIONS : Qualified Accountant, with a minimum of 3-5 post qualified experience. US GAAP accounting standards knowledge an advantage Fluent Spanish AND English is essential Controllership / Finance management experience gained in a Multinational Company. Strong Systems Experience (e.g. SAP & Excel) is an advantage. Strong interpersonal, relationship building and influencing skills; ability to manage pressure and conflicting demands. Please note this role will either be located in Cork, Ireland OR Madrid, Spain depending on where the successful candidate is located. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lillydoes not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #WeAreLillyUKandIreland #J-18808-Ljbffr
Join to apply for the Cloud Security Engineer role at Eli Lilly and Company Join to apply for the Cloud Security Engineer role at Eli Lilly and Company At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Eli Lilly Cork is made up of a talented diverse team of over 2000 employees across 60 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more. Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. Inhouse People Development services, Educational Assistance, and our ‘Live Your BEST Life’ wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues. Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender, with four pillars: EnAble, Age & Culture, LGBTQ+ and GIN-Gender Inclusion Network. EnAble, our pillar for people with disabilities and those that care for them, partners with the Access Lilly initiative to make our physical and digital environment accessible and inclusive for all. Together they are committed to promoting awareness to create a disability confident culture both at Eli Lilly Cork and beyond. Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourself! What You'll Be Doing As a Cloud Security Engineer at Lilly on the Security Architecture and Engineering team, you will play a pivotal role in a dynamic environment. Your responsibilities include managing cloud security tools (CNAPP/CSPM), conducting security reviews of cloud accounts and projects, generating proactive guidance, reviewing and creating IaC/policy as code templates, and participating in cloud design discussions. You will also contribute to the development and implementation of cloud security controls, create integrations and automations for cloud security detection and response actions, and collaborate with various stakeholders across the organization. How You'll Succeed Technical expertise: As a Cloud Security Engineer, you will leverage your deep technical knowledge of cloud ecosystems (AWS, Azure, and GCP) to implement tailored security solutions and effectively mitigate threats and risks. Problem-solving skills: Adept problem-solving abilities are crucial in quickly identifying and addressing security issues, ensuring the development and delivery of robust cloud security solutions in a timely manner. Collaboration and communication skills: You will actively collaborate with both local and remote team members, playing a pivotal role in defining, designing, and executing cloud security strategies. Excellent communication skills are essential for this role, as you will need to engage with both technical and non-technical audiences. Agility: The ability to quickly adapt to the changing threat landscape and move at the pace of the adversary is critical to success in this role. Knowledge of cloud security trends: This role requires staying abreast of the latest developments in cloud security and integrating these insights into our practices. Balancing security and operational needs: You will balance stringent security guidelines with operational requirements, maintaining the desired corporate security posture while demonstrating empathy and understanding towards the engineering teams' challenges and needs. Key Responsibilities Manage cloud security tools (CNAPP/CSPM) and implement cloud security controls in a multi-cloud environment (AWS, Azure, and GCP). Conduct security reviews of cloud accounts and projects, generate proactive guidance, and participate in cloud design discussions. Review IaC/policy as code template proposals and provide recommendations for secure cloud deployments. Develop integrations and automations for cloud security detection and response actions to support the Cyber Defence Operations. Partner with cloud foundation teams, Cyber Defence Operations, Tech@Lilly, business areas, and suppliers to ensure secure cloud adoption and operations. Perform threat analysis and modelling to enable business and technical partners to deliver secure solutions integrated with the SecOps lifecycle. Apply threat modelling and analysis frameworks such as MITRE ATT&CK and STRIDE (or STRIDE-LM) in security practices. Maintain and expand technical knowledge across cloud security concepts and technologies, driving knowledge growth across security domains. Identify technical solutions and drive implementation to support strategic direction, focusing on value, impact, risk mitigation, security controls, privacy controls, detection, response, and quality. Prioritize mitigations in relation to technology upgrades, enhancements, and process improvements within the respective domains of accountability. Your Basic Qualifications Bachelor's degree in Cyber Security, Computer Science, Information Technology, or related field Or Leaving Certificate/High School Diploma/GED with 6+ years of experience in Cyber Security, Information Technology, or related field. 2-6 years of demonstrated experience in cloud architecture and engineering, with a focus on GCP Experience with evaluating, mitigating and prioritizing security vulnerabilities, using manual testing methods and/or industry standard commercial or open-source tools. Experience with automating processes for security testing, escalating, and reporting through scripting and working with APIs. Knowledge of and ability to apply frameworks such as OWASP Top 10 and MITRE ATT&CK Framework. Experience with Infrastructure as Code (IaC). Experience in a programming or scripting language (E.g. Python). Additional Skills Experience in other CSPs is of great benefit (AWS and Azure in particular). Strong understanding of cloud security concepts, services, and logs, including Identity and Access Management, Networking, and Security in a public cloud environment. Experience with cloud security services. Experience with DevSecOps (E.g. Securing a CI/CD pipeline, securing secrets, secret rotation) Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #WeAreLilly Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Pharmaceutical Manufacturing Referrals increase your chances of interviewing at Eli Lilly and Company by 2x Sign in to set job alerts for “Security Engineer” roles. 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Trial Capabilities Manager - Budget & Contracts page is loaded Trial Capabilities Manager - Budget & Contracts Apply locations Ireland, Cork time type Full time posted on Posted 3 Days Ago job requisition id R-88996 At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Eli Lilly Cork is made up of a talented diverse team of over 2000 employees across 60nationalities who deliver innovative solutions that add value across a variety of BusinessService functions including Finance, Information Technology, Medical, Clinical Trialsand more. Eli Lilly Cork offers a premium workspace across our campus in Little Island,complete with flexible hybrid working options, healthcare, pension and life assurancebenefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. InhousePeople Development services, Educational Assistance, and our ‘Live Your BEST Life’ wellbeing initiatives are just some of the holistic benefits that enhance the careerexperience for our colleagues. Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for alldimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds,generations, sexuality, visible and invisible disabilities and gender, with four pillars:EnAble, embRACE, LGBTQ+ & Ally and GIN-Gender Inclusion Network. EnAble, our pillarfor people with disabilities and those that care for them, partners with the Access Lillyinitiative to make our physical and digital environment accessible and inclusive for all.Together they are committed to promoting awareness to create a disability confidentculture both at Eli Lilly Cork and beyond. Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourself! Job description The Trial Capabilities – Manager Operations leads and manages the daily operation of the clinical trial capabilities team in support of clinical development. The Manager is accountable for ensuring accurate planning, prioritization across teams and timely execution working closely with site engagement at the affiliates and across the trial capabilities teams. The scope of the work includes activities related to investigator sites readiness; maintenance and close out ensuring country specific requirements are met. The manager is responsible for ensuring inspection readiness through a complete, accurate and readily available Trial Master File. The manager provides leadership, direction and technical support to the Clinical Trial Capabilities assistants focusing on results and driving efficiency to achieve goals and objectives. Key Objectives / Deliverables: Clinical Trial Capabilities Responsibilities Accountable for meeting and exceeding goals for clinical trial budgets and contracts operations for development programs. Accountable for ensuring compliance with local/regional requirements, data privacy requirements and Lilly quality standards. Manage communications/relationships and serve as the point of contact for the trial capabilities budgets and contracts team deliverables during site initiation, maintenance, and close out representing progress to business partners. Accountable for daily prioritisation of work to meet business needs Provides expertise in conducting clinical research and keeping up to date with country/regional regulatory requirements. Develop and streamline processes ensuring efficiency and improved productivity as well as meeting customer requirements Ensure inspection readiness through a complete, accurate and readily available Trial Master File Organizational Leadership Identify and ensure shared learning across the clinical capabilities organization and with other functional groups within the CDO Build capabilities in the function through the development and improvement of processes, tools and training. Enable a culture of continuous improvement to drive efficiency through process improvement, people skills, and shared learning People Management and Development Recruit, develop, and retain a scientific and operationally capable workforce skilled and knowledgeable in clinical development Effectively manage an agile organization that continuously meets the needs of a changing portfolio Develop an organizational culture that fosters inclusion and innovation and demonstrates judgment based decision making in clinical delivery Qualification Requirements: Bachelor’s degree (preferably from legal/health science/finance/engineering field), six years clinical research experience or relevant experience essential Understanding of the overall clinical development paradigm and the importance of efficient site initiation Previous supervisory experience Strong leadership skills and ability to influence others and lead across the business Project management processes and skills Appreciation of / experience in compliance-driven environment Ability to learn and comply with financial and legal guidelines and policies (budget and contract) Effective communication, negotiation, and problem solving skills Self-management and organizational skills Additional Skills/Preferences The GBS focuses on the following foundational pillars across the full organisation to ensure a solid and consistent approach to running our business Compliance Demonstrate a strong compliance oriented mindset & help to build a strong compliance culture Familiarize with & influence all applicable process documentation & training materials to ensure you operate in a fully compliant manner People Actively participate in the GBS senior management team to make the GBS a great place to work for all employees and influence the strategic direction of the center Engage interpersonal, communication & relationship building skills to interact with all levels of an organization Customer Demonstrate excellence in all interactions with our GBS internal customers & business partners Focus on measuring & improving our internal customer’s experience with the GBS Continuous Improvement Lead a culture of continuous improvement within the CDO organization and the broader GBS Influence the Global process owners to champion continued process improvement Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lillydoes not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #WeAreLillyUKandIreland Similar Jobs (1) Senior Manager - Trial Capabilities locations Ireland, Cork time type Full time posted on Posted 30+ Days Ago At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world.How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people.We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe! #J-18808-Ljbffr
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Eli Lilly Cork is made up of a talented diverse team of over 2000 employees across 60 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more. Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. Inhouse People Development services, Educational Assistance, and our ‘Live Your BEST Life’ wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues. Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender, with four pillars: EnAble, Age & Culture, LGBTQ+ and GIN-Gender Inclusion Network. EnAble, our pillar for people with disabilities and those that care for them, partners with the Access Lilly initiative to make our physical and digital environment accessible and inclusive for all. Together they are committed to promoting awareness to create a disability confident culture both at Eli Lilly Cork and beyond. Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourself! The Global IT Service Management Office: The Global IT Service Management Office leads the IT operational practices across the IT function. It seeks to deliver best-in-class IT services. This team leverages process, advanced technology, analytics and people to enable operational transformations across the enterprise. Senior Manager - Service Management Process Owner for Problem and Knowledge Assist Tech in Lilly in becoming the most dynamic and effective Tech organization in the world. As a Service Management Process Owner, you will manage critical processes required for world class operations. You will lead a team responsible for maturing service capabilities by leveraging process insights and finding novel ways to reduce operational burdens. If you enjoy bringing leadership, influence, and organizational skills to teams, training others to be successful, finding unique solutions to solve difficult problems and using emerging technology to optimize and simplify; this is the opportunity for you. What You’ll Be Doing: In this role as Service Management Process Owner for Problem and Knowledge management, you will be responsible for the overall governance, design, training and continuous improvement of this process. You will be the accountable authority for the assigned processes and ensure alignment with organizational goals and ITIL best practices. You will lead a team of process managers and collaborate with stakeholders across IT and business units to drive process excellence, maintain service quality, and enhance operational efficiency. How You’ll Succeed: Ownership and Accountability: Act as the primary owner and authority for the assigned Problem and Knowledge process. Define process objectives, policies, and standards to align with business and IT strategies. Ensure process compliance and address non-conformance through corrective actions. Process Design and Implementation: Develop and maintain Problem and Knowledge process workflows, roles and responsibilities. Collaborate with stakeholders to design processes that meet business needs. Drive the implementation of ITSM tools and automation to support process efficiency. Governance and Continuous Improvement: Define, monitor and analyze process performance using Key Performance Indicators (KPIs) to drive data-driven business cases. Identify areas for improvement and lead initiatives to enhance process effectiveness. Develop business cases for improvements. Ensure the process and tools evolve to meet changing organizational requirements and industry trends. Collaboration and Stakeholder Engagement: Partner with Problem and Knowledge Process Managers, IT teams, and business leaders to ensure effective process execution. Provide guidance and support to Problem and Knowledge managers, resolving escalations as needed. Communicate process changes, updates, and outcomes to relevant stakeholders. Training and Knowledge Management: Develop and deliver training materials to educate staff on problem and knowledge workflows, tools and process value. Maintain up-to-date process documentation, including policies, procedures, and workflows. Promote a culture of process adherence and continuous learning. Reporting and Insights: Define and measure process success metrics. Prepare regular reports on Problem and Knowledge process performance and improvement initiatives. Present insights and recommendations to senior leadership, especially issue trends and areas needing improvement. Coaching and Leadership: Direct and Coach Process Managers for Problem and Knowledge ensuring the process oversight responsibilities are being conducted appropriately. Serve as an escalation point for process issues and questions. Drive performance conversations and measurements. What You Should Bring: Exceptional problem-solving and analytical skills. Strong communication and collaboration abilities to engage with diverse stakeholders. Familiarity with Agile, DevOps, or Lean methodologies. Strategic and customer-focused mindset. Strong organizational and prioritization skills. Ability to influence and lead cross-functional teams. Proficiency in data analysis and performance reporting. Experience with defining, monitoring and improving global/enterprise processes. Knowledge of service management industry best practices. Previous experience with service ownership and/or leadership in the execution of this process with demonstrable impact. Ability to demonstrate and understand how to effectively measure the process effectiveness and efficiency. Ability to train and influence others to follow the process. Skills and experience with leading a team. Experience with and skilled in Organizational Change Management. Knowledge of how your process fits into a bigger picture (Service Management). Agility and flexibility to address diverse business problems. Ability to work with various data sources and data types. Self-management skills with a focus on results for prompt and accurate completion of challenging work. Experience in IT Operations, Service Delivery, or IT Governance. Strong project management skills (PMP or similar certification is a plus). Proven ability to lead process improvement initiatives and manage change effectively. Basic Requirements: Bachelor’s degree in IT, Business Administration, or a related field (or equivalent experience). 9+ years of experience in IT Service Management or a related discipline. Proven track record in managing or owning the Problem and Knowledge processes. Strong knowledge of ITIL v3/v4 frameworks demonstrated by ITIL certification. Experience with ITSM tools such as ServiceNow, Jira, or BMC Remedy. 4+ years of experience leading Services/teams or service management process execution. Additional Information: Travel Requirements: 15% or less. Position location Ireland, Cork. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #WeAreLilly #J-18808-Ljbffr
