Description Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. A team where everyone makes play happen. Role Sr. Portfolio Manager, Self-Service Fan Care Overview EA's Fan Care organization exists to help our fans get the most fun from their games. From onboarding new players to helping them return when they have issues, we support fans across their EA experiences and keep them safe online. We value people who bring new ideas and perspectives to make Fan Care a great place to be. We celebrate inclusion and strive to create great experiences for our people as well as for our players. What You’ll Do Lead Portfolio Operations Drive the rhythm of the business by aligning portfolio activities with company OKRs and improving fan experiences Set and maintain standards for clear and consistent project documentation, from business cases to performance reports Develop engaging portfolio communications and progress updates for stakeholders Build and maintain portfolio roadmaps to ensure visibility and alignment across Fan Care teams Manage project intake, backlog, and portfolio steering sessions with leadership Define and track portfolio KPIs, communicating insights and progress clearly Build trusted relationships across teams and advocate for portfolio needs and priorities Lead portfolio-wide change management to support smooth adoption of new tools or processes Drive Planning and Delivery Translate strategic goals into actionable delivery plans across the Self-Service portfolio Collaborate with leaders across EA to connect long-term strategy with near-term execution Identify and prioritize initiatives that elevate fan experiences and operational excellence Align resources to ensure high-impact work gets done efficiently Anticipate and manage cross-portfolio dependencies, risks, and trade-offs Track outcomes against business cases and OKRs to ensure measurable value Facilitate quarterly and annual planning to keep the portfolio data-informed and agile Manage Large-Scale Projects Lead cross-functional projects from initiation to delivery, ensuring clarity of scope, ownership, and timelines Make informed, timely decisions that shape project outcomes Proactively monitor progress, manage risks, and communicate updates to stakeholders Ensure consistent documentation, communication, and historical record-keeping Drive issue resolution and facilitate retrospectives to capture lessons learned and improve future execution Lead a Project Management Team Manage and coach a team of Project Managers, setting clear expectations and aligning their work with portfolio and organizational goals Develop team capabilities in project delivery, communication, risk management, and data-driven decision-making Foster delivery excellence by upholding consistent project management standards, documentation practices, and quality expectations What you’ll bring to the role Deep understanding of project lifecycles, management standards, and backlog management Proven ability to lead large, interconnected programs with measurable impact Strong data analysis skills to distill insights into actionable recommendations Confident leadership and presentation skills with cross-functional and executive teams Skilled in risk management, issue resolution, and continuous process improvement Experience leading a team of project or program managers, with a track record of developing talent and scaling execution quality Organized, proactive, and calm under pressure in a fast-paced environment Adaptable and solution-focused with a passion for improvement Experience & Tools 10+ years of project management experience, ideally within global and cross-functional teams Experience managing and developing high-performing project or program managers Familiarity with Project Management processes and best practices Fluency in business tools such as Google Suite, Jira, and Airtable PMP certification preferred (not required) Pay Transparency - North America Compensation And Benefits The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs). Illinois (depending on location e.g. Chicago vs Illinois City) $141,300 - $192,000 USD Massachusetts (depending on location e.g. Boston vs Springfield) $150,100 - $212,000 USD Jersey City, NJ $150,100 - $212,000 USD New York (depending on location e.g. Manhattan vs. Buffalo) $141,300 - $212,000 USD In the US, we offer a package of benefits including paid time off, sick time, holidays, family leave, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Some roles may also be eligible for bonus and equity. Pay is just one part of the overall compensation at EA. About Electronic Arts We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential to creating space for learning and experimentation, we empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law. #J-18808-Ljbffr
A leading gaming company based in Galway is seeking a Sr. Portfolio Manager to lead its Self-Service Fan Care initiatives. This role involves managing project portfolios, driving operational excellence, and enhancing fan experiences across all EA gaming platforms. The ideal candidate will have over 10 years of project management experience and a strong ability to lead cross-functional teams. This position emphasizes adaptability and solution-focused leadership. Competitive benefits and compensation are provided. #J-18808-Ljbffr
A leading gaming company in Galway seeks an AI Senior Product Manager for its Customer Experience team. In this role, you will own AI-powered fan care capabilities and lead product planning to enhance player experiences. The ideal candidate has over 5 years of experience in product management, deep AI knowledge, and strong leadership skills. Responsibilities include strategy definition, backlog prioritization, and cross-functional collaboration. This position offers a creative environment focused on innovation and impact. #J-18808-Ljbffr
Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. AI Senior Product Manager – Self‑Service Fan Care You're the AI Senior Product Manager. You are part of EA's Customer Experience organization that strives to make EA known for taking care of players. You will report to the Director of Product for Self‑Service Fan Care and lead parts of our AI‑driven products and features to both improve existing and develop new fan care experiences that keep our players in game. You will lead product planning throughout the product lifecycle to ensure our Customer Experience offerings support the strategy and goals of EA. You'll collaborate with a variety of partners to design products in Fan Care. You will gain insights from studios and other organizations with Customer Experience that influence your product roadmap. Responsibilities Own a core set of AI‑powered fan care capabilities that keep players in‑game, with clear accountability for product vision, strategy, execution, and measurable impact. Translate player, gaming, and AI trends into concrete product bets, grounded in real fan problems and EA’s live‑service and studio realities, rather than exploratory or speculative concepts. Represent the voice of EA players and fans by deeply understanding their needs, pain points, and contexts, and converting those insights into prioritized, high‑impact product opportunities. Define product strategy in partnership with cross‑functional stakeholders and game studios, ensuring alignment with EA’s business goals, platform constraints, and development lifecycles. Convert strategy into executable product definitions, including feature designs, prototypes, APIs, and UI concepts, with clear, testable requirements and acceptance criteria that engineering teams can build against. Establish and own success metrics for AI‑powered products, spanning player experience, operational outcomes, and business impact, and use those metrics to guide iteration and investment decisions. Drive delivery through cross‑functional leadership, enabling predictable execution by providing clarity on scope, priorities, dependencies, and trade‑offs to teams and Fan Care leadership. Own backlog prioritization and trade‑off decisions, mediating competing stakeholder needs using data, player impact, and an understanding of game and live‑service timelines. Communicate product progress and performance with rigor, ensuring stakeholders understand outcomes, ROI, and whether continued investment remains justified over time. Qualifications Have 5+ years of relevant experience in a Product Management role. Deep AI and technical fluency grounded in customer impact. You have built or worked closely with AI‑powered products at scale, ideally including generative AI in consumer‑facing experiences. You understand how model behavior, evaluation methods, prompting approaches, and architectural constraints translate into real player outcomes. Comfortable at managing ambiguity through a combination of communication, analytical, and decisiveness skills. Confidence to present ideas and sell your vision to team members and other key stakeholders. Adaptable to rapidly changing environments and contexts. Adept at coaching and empowering team members to support the delivery of impactful and differentiating experiences. Demonstrate bias for action to experiment, add value in the short term but also deliver value in line with the long‑term strategy. Enjoy working with a group of partners to accomplish goals. About Electronic Arts We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well‑being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do. Equal Opportunity Employer Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law. #J-18808-Ljbffr
