Overview At U.S. Bank, we’re on a journey to do our best. As part of Elavon, we support customers and businesses to make better and smarter financial decisions and enable communities to grow and succeed. We uphold transparent and fair hiring practices that support opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do. What is the purpose of this Role? Reporting to the Customer Account Management Manager, the successful candidate will manage a specific group of Elavon’s base customers in UK geography. The role will deliver revenue growth through up selling and cross selling of existing products and services across the designated account base. The candidate will ensure new customers to Elavon are welcomed appropriately and that each customer has an account management plan focused on increasing product penetration and customer longevity. They will follow the direction of the Customer Account Management Manager, including achieving revenue targets, in-year new business and additional product penetration targets, and minimising customer attrition. Accountabilities for your role - what are you expected to do? Achieve set monthly targets in respect of sales and accounts retained Follow up with customers to ensure understanding of offerings or promotions Provide accurate reports on daily, weekly, monthly activity, including inbound and outbound calls; responsible for forecast of revenue and in-year new business Achieve and deliver on key KPIs as set out by line manager Update CRM with outcomes and success of each customer communication Understand and sell the card payment product suite including Dynamic Currency Conversion, Multi Currency Conversion, Elavon Payment Gateway and other value-added solutions; ensure upselling and cross selling where appropriate Maintain awareness of the business market, card payment industry, competitors and internal activities to identify, consider and close opportunities Competencies for your Role - how are you expected to behave? Drive for results: Pursues goals with energy and perseverance; reliable to achieve or surpass goals Collaboration: Develops good working relationships, values differences, supports team goals Agility & Innovation: Demonstrates flexibility with changing priorities and explores multiple solutions Talent Development & Engagement: Provides direction, development opportunities, and coaching Risk Management: Identify and manage risks in compliance with laws, rules and company policy Ethics and Trust: Maintain high ethical standards and act with honesty and integrity Qualifications Required to perform your Role At least 1 year of experience in a customer account management role in a sales-driven environment Evidence of consistently hitting and overachieving revenue targets Ability to prioritise and manage a large portfolio with focus on retention and growing the business Excellent time management and organisational skills Leaving Certificate or equivalent as standard Proven ability to develop and maintain relationships at all levels of a company Broader commercial and financial acumen and ability to negotiate logically and constructively Strong communication skills (verbal, non-verbal, written) and interpersonal abilities Team player capable of working with colleagues across a multinational organisation Willingness to adapt to change and maintain effectiveness in a changing environment Strong relationship-building and influencing skills Interest in learning about the Elavon business with a can-do attitude Control Function Disclosure This role has been identified as Controlled Function (CF 4) under the CBI Regulations. The Company must be satisfied on reasonable grounds that the role holder complies at all times with the requirements of the CBI Fitness and Probity Regime and Conduct Standards (as applicable to the role). Applicants agree to permit the Company to conduct due diligence as necessary to satisfy compliance requirements and provide information related to qualifications, experience, employment history, financial soundness, and other interests. Employees must maintain awareness and compliance with U.S. Bank’s Code of Ethics and applicable laws, regulations, and internal policies. Additional Information The role offers a hybrid / flexible schedule with in-office expectation of 3 or more days per week and flexibility to work outside the office on other days This position is not eligible for visa sponsorship Accessibility We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support. Total Rewards U.S. Bank is committed to fair, equitable, and transparent compensation practices. Our total rewards approach aims to attract, retain, and support top talent with competitive pay and benefits. Defined salary ranges aligned with industry benchmarks Performance-based incentives awarded through objective criteria Inclusive benefits focused on financial wellbeing, health & wellness Continuous development opportunities including training and career progression Employee recognition programs Details of the compensation package are provided upon application. Closing date: postings may be closed earlier due to high volume of applicants. #J-18808-Ljbffr
Job Description The Elavon Business Performance team is seeking a dynamic professional to fulfil a hybrid role that combines the responsibilities of a DCC Trainer and Sales Support. This position is pivotal in leading customer‑facing training initiatives for Tier 1 and 2 clients, supporting internal and external sales personnel and relationship managers, and ensuring the success of Elavon’s Dynamic Currency Conversion (DCC) product. Key Responsibilities Contact Elavon customers (primarily retailers) to offer DCC training, secure appointments, and deliver superior service and support to sales staff, relationship manager, and clients. Review assigned Tier 1 & 2 customer lists to align activities with Elavon Customer/Solution success initiatives and business development team goals. Maximize customer visits and training appointments per week, ensuring alignment with overall Customer Account Plans managed by Relationship Managers. Prepare and deliver new applications generated by the Elavon business development Team, review merchant applications for accuracy, and coordinate daily application support. Support the lead generation team with data cleansing, outreach and data tracking through Salesforce. Use Elavon reporting tools and business analysis to inform and drive customer success; review results and issues to direct collective activities within customer accounts. Maintain and update databases of existing merchants and partners; serve as the primary internal support contact for sales and strategic partners. Build and maintain strong internal and external partnerships to drive Elavon business growth, share market trends and feedback, and participate in important customer meetings. Interface with internal departments (e.g., SCS Partner Management, Deployment, Operations) to ensure proper enablement of customer solutions and handle escalations as needed. Continuously update and engage with internal tools such as Salesforce, HR Time Management, and Learning Centre; implement approved MIDs and inform relevant stakeholders. Support routine change management projects and elevate major client issues to management when necessary. Weekly and monthly account management of trained customers and internal communication regarding administrative support issues. Skills and Experience Customer service experience with a true passion for people and customers, and an open, empathetic approach to client interactions. Experience in training, preferably with a Train the Trainer certification or equivalent. Proven track record of delivering quantitative results and meeting targets in sales, business development, or training environments. Strong ability to manage sales/training pipelines, including appointment scheduling, follow‑up, and diary management. Knowledge or experience in the retail sector is a plus. Ability to work independently and collaboratively across all business levels and departments. Proficiency in data analysis and MS Excel; experience with Salesforce is an advantage. Bachelor’s degree or equivalent work experience. Fluent English, with excellent oral, written, and interpersonal communication skills. Fluency in other EU languages an advantage. Strong presentation skills; able to communicate complex business and technical concepts using visual aids and adaptable messaging for various audiences. Comprehensive knowledge of different company types and their legal requirements. Persistence, commitment, passion, and optimism in achieving business goals. Reporting Line This role reports to the retail regional manager and serves as the primary support contact for internal and external sales teams, as well as relationship managers and clients. Location Expectations This role is designated as home‑based remote. Accessibility We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support. Total Rewards U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value. We offer a market‑competitive compensation package that includes: Clearly defined salary ranges aligned with industry benchmarks and internal equity standards. Performance‑based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance. Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness. Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria. Employee recognition programs that celebrate achievements and milestones for all. Closing Date Posting may be closed earlier due to high volume of applicants. #J-18808-Ljbffr
Elavon Europe in Dublin is seeking an Account Coordinator to provide vital support for commercial payment solutions. This role is essential for managing corporate card programmes and ensuring exceptional service delivery. Candidates should have a minimum of 2 years’ experience in customer service or account management. The position offers a hybrid work schedule, combining in-office and remote work. Benefits include competitive compensation and continuous development opportunities. #J-18808-Ljbffr
Overview Elavon Bankcard Operations delivers a comprehensive suite of corporate payment solutions, including commercial credit cards, purchasing cards, and automated payables, enabling large corporate clients to effectively manage, control, and optimise their employee business spend. We are currently seeking a dynamic, motivated and results-driven Account Coordinator to join our high-performing support team. This role is critical in ensuring the ongoing success of our corporate card programmes and delivering an exceptional client experience. Key accountabilities Provide ongoing support to Commercial Program Administrators, enabling effective management, control and optimisation of their credit card programs Ensure timely, professional and effective resolution of customer queries and complex issues, applying a strong sense of urgency and customer focus Promote best-practice standards and ensure operational processes are robust, efficient, and consistently applied Drive continued program usage and spend through proactive engagement and value-added support Support accounting, reconciliation and optimisation activities, while identifying opportunities to upsell more efficient and relevant products Analyse client program reporting requirements, ensuring insights and outputs are aligned with client needs and business objectives Liaise with third-party service providers to ensure seamless delivery and an exceptional end-to-end customer experience Identify, recommend and implement process improvements to enhance efficiency, accuracy and overall service quality Skills & experience required Minimum of 2 years’ experience in a customer service, account management or customer-facing role Fluent in English, both written and spoken. Additional European languages are a strong advantage Demonstrated strong time management and prioritisation skills, with the ability to meet deadlines consistently Self-motivated and proactive, capable of managing workload independently and prioritising competing demands Previous experience in the financial services, credit card or payments sector Proven ability to work effectively under pressure in a fast-paced environment Additional information The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. This position is not eligible for visa sponsorship. Accessibility We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support. Total Rewards U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value. We offer a market-competitive compensation package that includes: Clearly defined salary ranges aligned with industry benchmarks and internal equity standards. Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance. Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness. Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria. Employee recognition programs that celebrate achievements and milestones for all. We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application. We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits. Closing date details: postings may be closed earlier due to high volume of applicants. #J-18808-Ljbffr
Elavon Europe is hiring an Enterprise Go to Market Manager in Arklow, Ireland. This strategic role involves leading key initiatives to meet revenue goals, managing a comprehensive Go to Market plan, and collaborating with senior stakeholders. The ideal candidate should have strong business acumen, excellent communication skills, and experience in planning and forecasting. The position offers a hybrid working model with opportunities for travel as needed, alongside a competitive compensation package. #J-18808-Ljbffr
Job Description The Enterprise Go to Market (GTM) Manager, Strategic Initiatives will lead and manage all strategic initiatives in Enterprise verticals that will contribute to in‑year and outer‑year revenue goals and business objectives. This will include strategic price reviews and planning (portfolio and product level), commercialisation of core VAS solutions (including Gateway, Currency and Optimisation), implementation of new fee and revenue initiatives, and ongoing analysis of cost‑saving and revenue‑generating ideas. The successful candidate will also deputise on behalf of the Head of Go to Market, Enterprise Verticals Europe in key internal and external meetings, therefore this is a senior role with a significant focus on engagement and collaboration. This position requires strong business acumen, highly developed interpersonal skills and tenacity to be effective. It is an individual contributor role, but the holder will work within a fast, close GTM team and will need to engage regularly with a broad set of senior stakeholders throughout the Elavon business and champion initiatives at both a European and segment level. The role is expected to become a key aid to the European enterprise vertical leads, positively impacting revenue and expense. The position will be hybrid based, working 3 days per week at one of Elavon’s European sites, with an expectation of travel as required. Key Accountabilities Planning: Consolidate needs, requests, strategic priorities and opportunities for Enterprise verticals into a short/medium/long‑term roadmap. Play a critical role in annual and multi‑year business planning, committing to realisation of revenue numbers through execution in a matrix management methodology. Insight: Capture internal feedback from revenue teams, revenue leaders and other cross‑functional teams to help shape our approach to strategic planning and key initiative ideation and execution. Also source feedback from customers and partners, directly or indirectly via revenue teams. Execution: Develop E2E GTM plan and roadmap encompassing all needs, requests, strategic priorities and opportunities captured from cross‑functional stakeholders and underpinned by actionable market insight. Plan to include: The development of new propositions (sub‑verticals) and enhancements to existing propositions (new features etc.) Product releases/updates and all our approach to revenue target setting and realisation against each product Price reviews on customer and partner portfolios and individual products to determine optimal price points, executing on price changes to help drive in‑year revenue benefit while enabling a strong uptake in new sales Assessment of existing revenue sources and those where we do not yet charge, continuously analysing where we can optimise our services and commoditise where possible to drive new and sustainable revenue streams Plan and associated deliverables to have clear commercial benefit expectations and KPIs assigned Assess, challenge, raise concerns and ask questions of core stakeholders across Sales Enablement, Revenue and Product teams to ensure expected commercial performance of a deliverable is realised/on track. If performance is not on track, the role holder has direct authority to influence a course of action to remediate and push for alternative revenue source. Be a key business partner of the Sales Enablement team who own measurement of sales performance KPI, (revenue and product mix) including leading and lagging indicators and RCA, using this information in the development of GTM plans. Be a key business partner to Product commercialisation (aligned at vertical level) and strategic project delivery groups, understanding pipeline, timelines and plan all GTM activity to deliver on agreed business case for retail vertical. Design and implement GTM plans incorporating external and internal data points to solve for in‑year revenue plan, risks and opportunities at country, vertical, channel and product level (as may apply in any segment). The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Skills / Experience Required Experience in and deep understanding of planning and forecasting processes Knowledge, strong understanding, interpretation and application of strategic business plans Knowledge and understanding of Profit and Loss, and the associated revenue and expense impacts of decisions Knowledge and experience of proposition commercialisation and effective delivery to market Experience of managing senior stakeholders within a matrix organisation Highly collaborative individual Proven track record of influencing strategic business decisions Excellent communication skills Strong eye for detail; ability to spot and demonstrate trends to senior stakeholders alongside recommended course of action Ability to work within a fast moving and dynamic sales environment Excellent time management skills essential Behaviours / Competencies Required Results Orientation Commercial and Financial Acumen Influence and Persuasion Initiative & Pro‑activity Relationship Building Organisational Awareness Planning & Organising This role requires working from a U.S. Bank location three (3) or more days per week. Accessibility We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support. Total Rewards U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value. We offer a market‑competitive compensation package that includes: Clearly defined salary ranges aligned with industry benchmarks and internal equity standards. Performance‑based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognise both individual and company performance. Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness. Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria. Employee recognition programs that celebrate achievements and milestones for all. We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application. Closing Date Posting may be closed earlier due to high volume of applicants. #J-18808-Ljbffr
A finance solutions provider seeks a dynamic professional for a hybrid role combining DCC training and sales support. The position involves conducting customer training, supporting sales personnel, and maximizing client engagement through effective communication and relationship management. Candidates should have experience in customer service and training, with strong analytical skills and a bachelor's degree. The role is remote and aims at enhancing customer success across retail clients in Ireland. #J-18808-Ljbffr
