Ekco in Waterford is hiring a Customer Relationship Advisor to manage client relationships and drive IT strategies. The role requires at least 3 years in a similar position and a college degree in a relevant field. Responsibilities include regular client meetings, creating IT budgets, and ensuring contract renewals while achieving metrics like sales revenue and customer retention. The position offers a supportive environment with excellent benefits including 25 days annual leave, a pension scheme, and opportunities for growth. #J-18808-Ljbffr
Founded in 2016, Ekco is one of Europe’s fastest‑growing cloud solution providers and a security‑first Managed Service Provider trusted by IT leaders across multiple industries. Role Overview We are seeking an Infrastructure Solutions Sales Specialist to act as a domain expert in the value‑added resale of infrastructure technologies and solutions. This role is designed to accelerate new business growth through a land‑and‑expand strategy while operating as a specialist sales overlay to drive deeper penetration and increased share of wallet across existing customers. The specialist will focus on driving product‑led infrastructure sales, enhanced by high‑value service attach opportunities, including integration, consulting, training, and solution bundling, tailored to solve specific customer challenges and maximise commercial value. Responsibilities Identifying new infrastructure led business opportunities through proactive research, networking, partner engagement, cold outreach, referrals, and self produced channels Owning and progressing profitable opportunities through the full sales lifecycle, from qualification to close Acting as a specialist overlay, supporting account managers by shaping solution led infrastructure proposals Building trusted relationships with senior technical and commercial decision makers within both new and existing customer accounts Championing the value of Ekco’s infrastructure solutions and associated services, including integration, managed services, consulting, and lifecycle support Driving service attach and bundled solutions to increase deal value and customer outcomes Acting as the primary point of contact for customers within your specialist portfolio, ensuring infrastructure requirements are fully understood and met Qualifications Proven success in new business development or solution selling within infrastructure technologies (e.g. data centre, hybrid cloud, compute, storage, networking) Strong understanding of solution‐based and value‑led selling, with experience following structured sales methodologies Demonstrable experience growing revenue through existing customer expansion and new customer acquisition Commercially astute, with the ability to clearly articulate technical and financial value to customers Confident operating as a specialist sales overlay, collaborating effectively with core sales and technical teams Excellent verbal and written communication skills, with strong stakeholder engagement capabilities at all organisational levels Strategic and structured approach to account development, pipeline management, and opportunity progression Proactive, resilient, and self‑motivated mindset, with strong attention to detail Ability to develop and execute sales strategies aligned to wider business growth ambitions Commitment to continuous learning and staying current with infrastructure market trends and technologies Benefits Time Off: 25 days annual leave + public holidays Birthday Leave: One extra day off to celebrate Company Pension Scheme Employee Assistance Programme (EAP) EkcOlympics: Global team wellbeing challenges Unlimited access to Pluralsight for continuous development Career growth opportunities, including international progression #J-18808-Ljbffr
About Ekco Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider. IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale. We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments. In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world. Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow. At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do: On It: We take ownership, follow through, and get things done. All In: We collaborate, support each other, and commit fully to shared goals. Connected: We build trusted relationships with colleagues, clients, and partners. Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level. If these values resonate with you, you’ll feel right at home here. The Role The Customer Relationship Advisor will manage and take ownership of a sizeable book of business and meet face-to-face regularly with each client, starting from the initial on-boarding phase through to quarterly and annual reviews. Responsibilities Manage a book of business; meeting regularly with clients from initial on-boarding through quarterly and annual reviews. Creating and delivering IT strategies and budgets, proposals and quotes to clients. This is an activity driven role that will be measured on overall client satisfaction and retention. Recommending solutions to clients that match their business goals and objectives. Ensure that our client’s technology is aligned with corporate goals and objectives. Establish an overall long-term IT strategy and vision for clients and communicate that strategy to C-level executives. Take ownership of client issues and initiatives; represent client interests to internal teams. Ensure customer's contracts are managed and renewed. Ensure Sales Opportunities are updated and accurate and ready to be presented in the weekly sales meeting. Ensure sqls/mqls/ftas and customer meeting activities are inputted into the CRM system and are up to date for the weekly sales meeting. Work with the alignment engineers to review and update the customer's roadmap and IT Strategy. Every customer must have a roadmap with opportunities created within the CRM system to reflect the customer roadmap. It is the responsibility of the Customer Relationship advisor to ensure those opportunities are in the CRM system and the roadmap is outlined to customers during customer strategic meetings. Work with the alignment engineers to review and update the customers roadmap and IT Strategy. Keep up to date with the latest IT Cyber, hardware and compliance standards. Work with the Sales Director to win new business. Requirements Education College Degree (Three-year college or technical school) Preferred, Field of Study: Business, Marketing or related technical field is an advantage Experience Minimum 3 years’ experience in a Customer Relationships Advisor or similar role Skills Experienced consulting for small and medium sized businesses. Broad knowledge of IT best practices in SMB market. Experience working directly with C-level executives. Experience establishing long-term IT strategy. Consultative selling experience. CRM system management Certifications IT industry certifications are preferred, specifically Microsoft and Azure Driver’s License Required if residing in Ireland Key Metrics measured for success in this role Sales revenue Customer acquisition rates Customer retention rates Sales forecasting accuracy Activity tracking (Customer meetings) + SQLs and FITs Escalations tracking Customer Activities per week Benefits / Perks Time Off: 25 days annual leave + public holidays Birthday Leave: One extra day off to celebrate Company Pension Scheme Employee Assistance Programme (EAP) for wellbeing support EkcOlympics: Global team activity challenges Unlimited access to Pluralsight for continuous development Real opportunities to grow, including international progression Why Ekco Microsoft’s 2023 Rising Star Security Partner of the Year First Irish Microsoft MSP to achieve all four Microsoft Security Specializations Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards A culture rooted in diversity, equality, inclusion & belonging A commitment to internal mobility and career progression Flexible, family-friendly working at the heart of our culture Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk. #J-18808-Ljbffr
About Ekco Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider. IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale. We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments. In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world. Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow. At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do: On It : We take ownership, follow through, and get things done. All In : We collaborate, support each other, and commit fully to shared goals. Connected : We build trusted relationships with colleagues, clients, and partners. Hungry to Grow : We stay curious, keep learning, and push ourselves to the next level. If these values resonate with you, you’ll feel right at home here. The Role The OT Support Engineer is responsible for maintaining and managing operational technology (OT) systems, supporting virtual machine infrastructure, and managing user access while ensuring the security and integrity of critical OT environments. The role includes onboarding/offboarding accounts, facilitating remote access, ensuring backup and recovery, and supporting various OT cybersecurity initiatives. The candidate will work within a high-regulation context to ensure compliance with industry standards and site‑specific SOPs, contributing to the secure and efficient operation of the OT environment. As part of the role, work will include high risk remediation planning and execution, secure segmentation, support for firewall lockdown rules, development of low‑level designs and threat monitoring, review and development of BCP plans for OT systems, and support for a culture of training and awareness in OTCS. What you’ll be responsible for Maintain and manage Virtual Machines on TS managed hardware. Onboard and offboard user accounts and groups via IAM processes. Facilitate remote access to the OT environment for deployment and support teams. Manage user and group access to OT resources. Ensure backup and recovery of critical OT systems in accordance with vendor-supported processes. Identify and protect GxP data in compliance with regulatory standards. Submit IT service requests related to network, server, and firewall infrastructure. Ensure adherence to Global ISRM and OTCS standards. Support OTCS initiatives including IAM, Dirsync, Tanium, Nozomi, USB Hardening, Application Whitelisting, and Micro‑segmentation. Approve and implement site SOPs for OT system management and maintenance. Maintain comprehensive site documentation aligned with regulatory requirements. Collaborate with Quality Department to ensure projects and infrastructure meet site QA standards through CSV and other methodologies. Participate in high-risk remediation planning and execution to address OT security and reliability gaps. Implement secure segmentation across OT networks to minimize lateral movement and enhance containment. Support the development and enforcement of firewall lockdown rules to protect OT assets. Contribute to the development of low‑level designs (LLD) for OT systems and establish ongoing threat monitoring capabilities. Review and develop Business Continuity Plans (BCP) for OT systems to ensure rapid recovery and continuity of operations. Promote and support a culture of training and awareness within OTCS, including regular training programs and security awareness initiatives. Requirements Proven experience in OT/IT support, especially in regulated environments. Understanding of virtual machine management and related infrastructure. Understanding of Switch Network Solutions. Knowledge of OT cybersecurity initiatives and best practices. Familiarity with backup and recovery procedures for OT systems. Excellent documentation and compliance skills. Strong communication and collaboration abilities. Relevant certifications (e.g., CISSP, Microsoft) are a plus. Nice to Have Detail‑oriented with a focus on regulatory compliance. Ability to work independently and as part of a team. Problem‑solving mindset with a proactive approach to support challenges. Knowledge of GxP data protection and site‑specific SOPs. Experience with high risk remediation, secure segmentation, firewall rule design and enforcement, threat monitoring, and BCP development for OT environments. Experience in developing and delivering OTCS training and awareness programs. Benefits / Perks Time Off: 25 days annual leave + public holidays Birthday Leave: One extra day off to celebrate Company Pension Scheme Employee Assistance Programme (EAP) for wellbeing support EkcOlympics: Global team activity challenges Unlimited access to Pluralsight for continuous development Real opportunities to grow, including international progression Why Ekco Microsoft’s 2023 Rising Star Security Partner of the Year First Irish Microsoft MSP to achieve all four Microsoft Security Specializations Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards A culture rooted in diversity, equality, inclusion & belonging A commitment to internal mobility and career progression Flexible, family-friendly working at the heart of our culture Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk #J-18808-Ljbffr
Overview About Ekco Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider. IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale. We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments. ☁️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world. Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow. At Ekco, How We Work Matters As Much As What We Deliver. Our People Live By Four Core Values That Shape Everything We Do On It: We take ownership, follow through, and get things done. All In: We collaborate, support each other, and commit fully to shared goals. Connected: We build trusted relationships with colleagues, clients, and partners. Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level. If these values resonate with you, you’ll feel right at home here. The Role We are seeking an accomplished Infrastructure Specialist with deep expertise in the Microsoft technology stack. The ideal candidate will have substantial experience in the design, deployment, and management of Hyper-V, Hyper-V Clusters, and full SCVMM implementations. Strong competencies in virtualisation, storage, and networking are essential to succeed in this role. Day-to-day At Ekco Deliver all assigned activities to the highest professional standards. Ensure all issues are resolved within agreed SLAs, providing robust and sustainable remediation. Perform daily infrastructure checks across monitoring platforms, datacentre services, and critical systems. Escalate major incidents promptly and appropriately within the Infrastructure Team. Work collaboratively with the Infrastructure Team to maintain the security, reliability, and availability of all hosted services. Support and enhance client satisfaction by maintaining a high standard of service delivery. Produce comprehensive documentation for all new systems and services, including procedures and operational manuals. Adhere to and promote all Infrastructure Team processes, standards, and best practices. Design, deploy, and manage Hyper-V clusters and associated virtualisation components. Integrate, configure, and manage storage solutions within the infrastructure environment. What We Are Looking For Proven, hands-on experience with Microsoft System Center Virtual Machine Manager (SCVMM). Experience working with Azure Demonstrated expertise in designing, deploying, and managing storage solutions, along with practical experience working with Dell server hardware. Previous experience working within an IT service provider or professional services environment (highly desirable). Strong analytical and troubleshooting skills, with the ability to systematically gather and interpret relevant information to identify and resolve issues. Experience working with infrastructure monitoring tools and platforms. Benefits / Perks ☀️ Time Off: 25 days annual leave + public holidays Birthday Leave: One extra day off to celebrate Company Pension Scheme Employee Assistance Programme (EAP) for wellbeing support ♀️ EkcOlympics: Global team activity challenges Unlimited access to Pluralsight for continuous development Real opportunities to grow, including international progression Why Ekco ⭐️ Microsoft’s 2023 Rising Star Security Partner of the Year First Irish Microsoft MSP to achieve all four Microsoft Security Specializations Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards A culture rooted in diversity, equality, inclusion & belonging A commitment to internal mobility and career progression ✨ Flexible, family-friendly working at the heart of our culture Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk. #J-18808-Ljbffr
A leading cloud solutions provider in Dublin is seeking an Infrastructure Specialist with expertise in Microsoft technology. The ideal candidate will design, deploy, and manage Hyper-V clusters and SCVMM implementations. Responsibilities include performing daily checks and ensuring robust service delivery. Benefits include 25 days annual leave, company pension, and continuous development opportunities. If you're passionate about infrastructure and cloud solutions, apply to join a dynamic team committed to operational excellence. #J-18808-Ljbffr
About Ekco Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider. IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale. We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments. ☁️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world. Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow. On It : We take ownership, follow through, and get things done. All In : We collaborate, support each other, and commit fully to shared goals. Connected : We build trusted relationships with colleagues, clients, and partners. Hungry to Grow : We stay curious, keep learning, and push ourselves to the next level. If these values resonate with you, you’ll feel right at home here. The Role Day-to-day at Ekco We are looking for a skilled and aspiring Penetration Tester to join our team of security consultants. This is a hybrid role, where you may be required to perform Penetration Testing engagements on client-site locations. As a Penetration Tester, you will play a crucial role in assessing and reporting on the security posture of our internal client’s applications, infrastructure, APIs, servers and endpoints, identifying vulnerabilities that could be exploited by malicious individuals or attackers. Your deep knowledge of app security, penetration testing methodologies, and industry best practices will be instrumental in ensuring the confidentiality, integrity, and availability of our client’s systems. Responsibilities Conduct comprehensive penetration tests on clients’ systems across various platforms (including web applications, thick client applications, infrastructure, APIs, cloud platforms) to identify security vulnerabilities, weaknesses, and potential risks. Carry out Penetration Tests both onsite, at client locations and remotely, depending on the requirements of the project. Utilise, develop and execute customised test plans, methodologies, and tools for penetration testing, focusing on both network and application layers, tailored to the client’s specific needs and requirements. Follow leading testing standards and methodologies such as OWASP and NIST. Evaluate system architectures and designs to identify potential security flaws and provide strategic recommendations for risk mitigation. Collaborate closely with clients and their development teams to gain a deep understanding of the architecture, codebase, and underlying technologies, offering guidance on issue remediation and secure coding practices. Utilise a wide range of manual and automated tools to conduct penetration testing. Prepare detailed and comprehensive reports documenting identified vulnerabilities, their potential impact, and actionable remediation strategies, effectively communicating findings to clients. Stay abreast of the latest security threats, vulnerabilities, and attack vectors, proactively advising clients on emerging risks and recommending appropriate countermeasures. Collaborate with cross‑functional teams of security professionals to implement tailored security best practices and guide clients in the secure development and deployment of applications and systems. Provide expert support during security incident response activities, assisting clients in investigating and remediating mobile app security incidents. Requirements Excellent written and verbal communication skills, with the ability to convey technical concepts in a clear and concise manner to both technical and non‑technical clients. Degree in Computer Science, Information Security, or experience in a related field. Relevant industry certifications (e.g., OSCP, PNPT, CREST CPSA, CRT accredited certs, SANS) and/or experience in mobile applications, thick client applications, Citrix and Secure Code Review are highly desirable. Proven track record as a Penetration Tester, with significant experience in web and mobile application, infrastructure and API security testing. A minimum of 2 years of experience in professional penetration testing is required. Extensive expertise in security vulnerabilities, threats, and attack vectors, coupled with a thorough understanding of industry best practices and standards (e.g., OWASP, NIST, PTES). Solid understanding of application frameworks and architectures, operating systems (Windows, Unix), and underlying technologies. Hands‑on experience performing mobile application penetration testing across Android and iOS platforms is highly desirable, including analysis of mobile app architectures, secure storage, authentication mechanisms, and inter‑app communication. Proficiency in using cutting‑edge penetration testing tools and frameworks (e.g., Burp Suite Professional, Nmap, Nessus, Metasploit, SoapUI/Postman/ReadyAPI). Strong understanding of programming and scripting (e.g., Python, Bash) to automate testing processes and develop custom scripts tailored to the client’s specific needs is a plus. Demonstrated ability to work independently and collaboratively within a team, effectively managing multiple testing engagements, meeting deadlines, and delivering high‑quality results. Benefits / Perks ☀️ 25 days annual leave + public holidays Birthday Leave: One extra day off to celebrate Company Pension Scheme Employee Assistance Programme (EAP) for wellbeing support ♀️ EkcOlympics: Global team activity challenges Unlimited access to Pluralsight for continuous development Real opportunities to grow, including international progression Why Ekco ⭐️ Microsoft’s 2023 Rising Star Security Partner of the Year First Irish Microsoft MSP to achieve all four Microsoft Security Specializations Ranked 4th fastest‑growing technology company in the Deloitte Fast50 Awards A culture rooted in diversity, equality, inclusion & belonging A commitment to internal mobility and career progression ✨ Flexible, family‑friendly working at the heart of our culture Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk. #J-18808-Ljbffr
A dynamic service organization in Portlaoise, Ireland, is seeking a Service Co-Ordinator to ensure ticket management and quality across service delivery. The ideal candidate will have excellent customer-facing skills and be adept at communication. Responsibilities include monitoring call quality, managing complaints, and streamlining feedback processes. This role also focuses on compliance with standards and internal reporting. The position offers numerous benefits, including a pension scheme and development opportunities. #J-18808-Ljbffr
The Role The Service Co-Ordinator is a central quality and control role within the Service Desk, responsible for ensuring tickets, communications, reporting, and service processes are delivered consistently, accurately, and on time. Through regular call handling, they are one of the primary points of contact for customers, acting as a trusted conduit for customer feedback and the voice of the customer within the service organization. This role acts as the conduit between engineers, service delivery, account management, and customers, improving customer experience through structure, visibility, and governance rather than technical resolution. Responsibilities Quality manager for Ticket Hygiene and Standards, assessed through regular ticket audits. Ensure time entries are accurate, timely, and compliant with standards, working with Service Delivery Management to ensure compliance across teams. Act as ConnectWise Ticketing SME for Service, recommending and requesting improvements as required, ensuring we are aligned to best practice. Assist with reporting, views and operational dashboards both internal and external, providing insights not just data. Own customer feedback processes: NPS, CSAT, CES and Customer Sentiment tracking. Take follow-up calls from customers and route to correct resources. Monitor call quality and volume, identifying trends and training needs. Manage complaints end to end, ensuring they have been closed off to an acceptable standard and info gathered facilitates improvement. Requirements Experience in a customer-facing role, with a proven track record of assisting customers in times of pressure or stress. Communication (Oral): Speaks English clearly and persuasively, listens and gets clarification, responds well to questions, demonstrates group presentation skills, participates in meetings. Communication (Written): Ability to communicate in writing clearly in English and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively; clearly documents everything created. Problem Solving: Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems early; works well in group solving situations. Business Ethics: Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values. Team Builder: Balances team and individual responsibilities; gathers and analyzes information skillfully; develops alternative solutions; resolves problems early; works well in group problem solving. Analytical Skills: Ability to use thinking and reasoning to solve a problem. Work ethic: Aim to complete projects to the highest possible professional standards. Benefits / Perks 25 days annual leave + public holidays One extra birthday leave day Company Pension Scheme Employee Assistance Programme (EAP) for wellbeing support EkcOlympics: Global team activity challenges Unlimited access to Pluralsight for continuous development Real opportunities to grow, including international progression #J-18808-Ljbffr
A leading technology service provider is seeking an Infrastructure Engineer to ensure the health and optimisation of the SCVMM platform and client infrastructure in Portlaoise. Responsibilities include performing infrastructure checks, resolving issues, and collaborating with the team for service reliability. Key qualifications include strong hands-on experience with SCVMM and Azure. The position offers benefits like 25 days annual leave, a pension scheme, and continuous development opportunities. #J-18808-Ljbffr
