About Dylan: For nearly two decades, Dylan Hotel, a member Small Luxury Hotels of the World, has been making a mark on the Dublin luxury hospitality scene. A historic building with a contemporary spirit, Dylan is Dublins only five-star boutique hotel. It is independently owned and is soulful and luxurious. It is a refined hideaway within the city centre, offering exceptional accommodation with thoughtful hospitality. About the Job: An opportunity has arisen for a Concierge to join our Front Desk team. About you: The ideal candidate for this position will have the following experience and qualifications: Demonstrate an ability to provide exceptional service to guests, addressing their requests, requirements, and feedback promptly and professionally. Possess a thorough understanding of Dublins activities, cultural attractions, bars and restaurants with personal contacts to enhance the guests' experience. Ability to effectively sell in-house restaurants and other hotel facilities, enhancing overall guest satisfaction and hotel revenue. Effective management of daily tasks, including studying daily arrivals list, VIP lists, and departures list, while maintaining the orderliness of the Concierge desk, including the Concierge Email and store rooms. Strong communication skills, both written and oral, including reporting and logging guest comments, and maintaining accurate records of guest profile details along with their reservations, and other relevant information. Demonstrate flexibility in responding to changes within the department, industry, or hotel needs, and a willingness to extend job duties across all hotel departments as required. The main duties and responsibilities of this role are: Possess a thorough and up-to-date knowledge of activities and cultural attractions across Dublin City and beyond, establishing strong business contacts for priority booking. Reconfirm and communicating with guests on their travel details Maintain control of the Concierge Desk, Concierge Email and Guest Communications at all times. Ensure adherence to hotel credit and billing policies. Swift reporting of incidents and safety hazards. Hotel Awards: Certified Great Place to Work. Failte Ireland Employer Excellence Award. One MICHELIN Key 2024. Extra Benefits: Continuous training and development. Career progression opportunities. Meals on duty. Cycle to Work Scheme. Refer a friend scheme. Employee Assistance Programme. Discounts at other Small Luxury Hotels of the World. Wellness and Social Events.
