Retail Operations Manager – Leinster – Full Time (Mon‑Fri) Hours of work: Full time Mon‑Fri – out of hours phone support when required. We are looking for an enthusiastic Retail Operations Manager, a team player with a positive can‑do attitude, to join our Group – one of Ireland’s Best Workplaces 2023. As part of our fast‑paced Operations team you will be on the road each day driving and increasing our retail sales, and ensuring a high standard of customer service across our 13 Leinster branches. Reporting to the Group Retail Manager, you will support day‑to‑day branch operations to ensure smooth functioning and efficient operation, meeting sales and customer care targets and achieving operational excellence. Responsibilities Work closely with the Group Retail Manager Support branch operations and sales – sales reviews, community event support, stock control, category management, sales meetings, merchandising and ordering Ensure branch compliance – sales meetings, daily branch huddles, staff meetings, daily work plans, SOP and process, values and behaviours Branch Manager Support – frequent branch visits, daily communications, training and mentoring new and existing managers, inductions and reviews, staff performance management, rostering Customer service – communicate and feed into sales plan, up‑to‑date offers, analysis of latest market trends, promotions, sales days, mystery shopper, branch presentation and competitor analysis Identify opportunities to increase revenue, efficiency, and customer engagement Retail purchasing – support the Group Retail Manager with core retail suppliers; support category management, range reviews, and promotional planning Collaborate with HR, Finance, Buying, and Marketing teams Support change management and group‑wide initiatives Audits – carry out branch and manager audits Financial management – purchasing and pricing, supplier management; work closely with Group Retail Manager to communicate branch financial targets Assist with developing a strong brand in the community – collaborate closely with branches and Marketing to organise community retail events, attending as required HR – work closely with HR on recruitment, performance management, HR branch targets Company ambassador – promote our values and behaviours with our staff and customers Health & Safety – ensure branches adhere to H&S regulations Manage the property – ensure branch layout aligns to Group requirements at all times; refit support is provided; building issues are dealt with promptly; adequate security in place Qualifications Retail Pharmacy management experience 5+ years (essential) Retail/business qualification preferred or equivalent work experience Strong organisation and time‑management skills to manage multiple locations efficiently Strong management skills, with great attention to detail and ability to multi‑task for continued retail growth in our branches Strong communication and collaboration skills High level of flexibility required for a varied role Rostering experience Experience with BGate, Touchstore, Softworks desirable IT literate with good MS Office skills Full clean Irish driving licence with access to a car Fluent in written and spoken English Authorised to work in Ireland Package & Benefits Competitive salary Annual monetary incentives Recognition days Learning and development opportunities Employee discounts Corporate social responsibility initiativesCompany‑wide and branch social events We are an equal opportunities employer. We reserve the right to request an employee to be flexible in their duties when the business needs require it. #J-18808-Ljbffr
