Overview About Us: At Dublin Simon Community, we’re dedicated to making home a reality. We empower individuals to access and sustain housing through services like prevention, addiction treatment, emergency response, and targeted interventions, in collaboration with our partners. We’re looking for client-focused, friendly, and adaptable individuals to join our team. We prioritise best practices in HR, including staff training, communication, and involvement in decision-making, to create a supportive and effective work environment. About The Job As the Service Manager for Kilmantin LTA, Fitzwilliam Family Temporary Emergency Accommodation Service, Visiting Support Service and Shared Houses and Osbertown shared house in Kildare you will lead the management and development of the homeless and housing support services across these services. The manager will be responsible to ensure that client services operate at a high standard, meeting practice standards, and meeting the needs of homeless individuals and families in the community, while effectively managing and supporting remote teams. The manager will lead a team that promotes community integration and supports clients that are at risk of becoming homeless. The manager should have excellent communication and team building skills with a resilient and confident manner which is demonstrated by an ability to work on your own initiative and as part of the broader Management Team. We are a Community at Dublin Simon, so it is important to be good at building strong working relationships with all internal and external stakeholders. Excellent attention to detail is important, as is the ability to work under pressure in a fast-paced environment; strong work ethic is something we value, as is flexibility and adaptability. The manager should be solution orientated with a positive attitude. Responsibilities Location: Wicklow town, Bray & Naas. Job Purpose: The manager will oversee all operations of Kilmantin & Fitzwilliam & Shared Housing and visiting support services across Wicklow and Osberstown Shared house in Kildare. Reports to: Senior Manager, Regional & Tenancy Services Overseeing all aspects of the care and case management system including co-ordination and chairing of Case Review meetings, Monthly checks that all PASS and 360 Salesforce records are up to date, and direct supervision of staff around assessment, support planning and interagency protocols for both services. Managing a robust referral system ensuring all clients are allocated a keyworker and all referrals are logged. Be responsible for the Health and Safety standards of the Visiting Support service including Vehicle Management, Risk Register Reviews, Hybrid Working practices, Child Protection Policy adhered to, conduct H&S audits and ensure Lone Working Policy is applied for service staff. Overseeing risk and incident management for teams. Ensure service risk register is updated quarterly. Engage in service development needs and lead the teams through change. Ensure expenses management and procedures are adhered to and managed, oversee sign off on expenses and management of same. Conduct monthly audits to ensure practices are in line with policy. Supervise staff and conduct yearly performance reviews and manage probation reviews accordingly. Work with senior management to ensure strong communication between managers and teams. Demonstrate a commitment to providing the highest quality of service, working within best practice and quality standards, including NQSF. Coordinate case allocations among staff considering caseloads, area of work and travel requirements to ensure efficient allocation of work. Manage reporting requirements including Monthly Managers reports, service KPI sheets, invoices for payment, statistics reports, HSE reports and other required submissions. Collaborate with Local Authorities to manage complex cases, referrals and respond to service development needs. Liaise with HR regarding staff management, ensuring TMS is up to date and all forms/procedures are completed as required. Induct new staff, volunteers, graduates & student placements and ensure ongoing CPD of all staff as well as personal development. Provide a high standard of service ensuring client satisfaction and prompt resolution of complaints; participate in the organisation client satisfaction survey and follow up on corrective actions. Lead on continuous improvement initiatives, team development, systems implementation and benchmark best practice standards with the quality office and HR. Ensure adequate capacity and resource planning to respond to allocations and provide resources to staff (e.g., vehicles, IT support, travel tickets). Develop and nurture strong internal and external relationships with Local Authority partners and funders in HSE. Monitor relationships continuously. Participate as part of the management team to develop innovative responses to strategic requirements and develop a service scorecard with KPI sheets and quarterly reviews for staff. Participate and lead tendering processes related to the service or other areas as required. Coordinate with the communications team as required and respond to media requests with senior management. Work within budget and ensure effective utilization and control of resources; monitor costs without compromising standards and service delivery. Participate in the on-call rota as laid down in policy. Carry out administration including monthly budget reviews, function reports & scorecard updates. Participate in FMT meetings and events. Ensure staff training is up to date and allocate time for staff to attend training. Ensure all service PPGs are reviewed regularly and up to date, including safety statements for the service. Foster team development and engagement through team building days, activities and planning days. Represent service at sector meetings. Essentials For The Role Qualification A recognised third level qualification in a relevant field. Full, clean drivers’ licence and car and able to travel as required to regional meetings including monthly meetings in Dublin City Proficient in IT skills (Excel and Microsoft) and familiar with online information systems. Experience Min 2 years experience working with vulnerable and disadvantaged groups, of which at least 1 year in homeless services. Demonstrated experience in the Non-profit sector and ability to manage the complexity of staffing and client issues arising. Experience managing clients in a community support environment with knowledge of community stakeholders. Record keeping and report writing. Skilled in change management. Knowledge Knowledge of services in the Homeless sector. Knowledge of Homeless Families and their needs in a visiting support environment. Understanding of why people become homeless and their needs. Problem solving and decision making. Delegation and communication. Finance, people management and supervision, organisation, leadership and motivation, planning and project management. Evidence Based Professional Practice. Desirable For The Role Health & Safety training Lone working experience Developing, implementing and evaluating action plans Driving change improvement initiatives, team development and systems implementation 2 years managerial experience Experience managing mobile teams/lone workers Problem solving and decision making Delegation and communication Finance including management of budgets People management and supervision Organisation skills Leadership and motivation of others Planning and project management skills Attitude and motivation of self Developing, implementing and evaluating action plans Driving change improvement initiatives, team development and/or systems implementation Evidence Based Professional Practice On-call manager Benefits 25 days annual leave 5% matched contribution to pension Paid Sick Leave Policy Paid Maternity Leave Policy Bike to Work Scheme Commuter Travel Tax Savings Scheme 1st-week Comprehensive Training Progression Opportunities Please note: If you are unsure of any requirements, please contact the Recruitment Team at (01) 6354860. Shortlisting will continue throughout the recruitment process. Dublin Simon Community is an equal opportunities employer and encourage applications from all qualified individuals. #J-18808-Ljbffr
Dublin Simon Community is seeking a board member with HR expertise to provide strategic guidance on HR matters and compliance. Key responsibilities include advising the board and evaluating HR policies. Candidates should have extensive HR experience at a senior level and knowledge of Irish employment law. The role involves a commitment to the community's mission to support those at risk of homelessness. Meetings are held in Dublin city center, requiring attendance throughout the year. #J-18808-Ljbffr
The Organisation: Dublin Simon Community provides services to over 7,600 people and families each year across Dublin, Kildare, Wicklow, Meath, Louth, Cavan and Monaghan who are homeless or at risk of homelessness. We provide a full continuum of care: outreach, emergency accommodation, treatment, counselling and recovery services for people experiencing homelessness with addiction, and long-term supported housing for those who need ongoing help. We also offer independent housing units, tenancy support and homelessness prevention services, resettlement support for those moving on, and education and employability programmes that help people rebuild their lives. This equated to 1,570 people for whom we made home a reality. It’s only by combining crisis intervention with long-term solutions that we can break the cycle of homelessness. Website: www.dubsimon.ie Board: Meet Our Team – Dublin Simon Community The Role: Dublin Simon Community is seeking a board member with HR expertise who will also be a member of the Nomination & Remuneration Committee. Key Responsibilities Include: Advise and guide the board on HR matters, best practice and all aspects pertaining to HR and employment. Evaluate and monitor the adequacy of HR policies and procedures and ensure that the organisation is compliant with best practice. Membership of the Nomination & Remuneration Committee. Skills and Experience Required: Strong professional HR experience at a very senior level (HR Director/Senior Manager/HR Business Partner/HR Consultant) within an organisation of a similar scale as Dublin Simon Community. Thorough knowledge of Irish employment law and HR best practice. Ability to give well-considered advice to the board. A deep commitment to our Vision, Mission and Values and high standards of governance. Strong communication, judgment and strategic thinking. The successful candidate must be able to guarantee the time commitment required. Experience in the homelessness, health or social care sectors would be welcomed but is not essential. Charities Regulator’s General Duties of a Charity Board Member: Comply with the charity’s governing document. Ensure the charity is complying with its charitable purpose for the public benefit. Act in the best interest of the charity. Act with reasonable care and skill. Manage the assets of your charity. Time Commitment: Board Meetings There are seven board meetings a year, including the AGM. Board meetings are in person in Dublin city centre, except for the July meeting which is held online. They typically take place on a Thursday from 6.00 pm to 8.30 pm. Committees The Nomination & Remuneration Committee meetings take place online on Monday evenings from 5.30 pm to 7.00 pm. Additional Time Commitments Annual Board Evaluation Day in Q4. Invitation to attend Dublin Simon events including annual review launch. AGM (in person). Opportunity to visit services. #J-18808-Ljbffr
A local charity organization in Dublin is seeking a Receptionist/Assistant Support Worker to support individuals and families experiencing or at risk of homelessness. This role involves welcoming service users, managing rent payments, and performing light administrative duties. No prior experience is required as accredited training will be provided. This is a part-time opportunity, offering 19.5 hours per week in a friendly team environment where skills can be developed. #J-18808-Ljbffr
A community support organization in Wicklow seeks a full-time support worker. Responsibilities include assisting service users with health needs, providing emotional support, and managing complex behaviors. Candidates should have relevant education and experience in a similar setting along with a passion for helping people. Benefits include 25 days of annual leave, pension contributions, and comprehensive training. #J-18808-Ljbffr
OAK HOUSE, 55 Benburb Street, Smithfield, Dublin 7, D07 E063 Eligibility to participate on CE is generally linked to those who are 21 years or over and in receipt of a qualifying social welfare payment for 1 year or more or 18 years and over for certain disadvantaged groups. Your eligibility will have to be verified by the Department. To register your interest you can contact an Employment Personal Advisor (EPA) in your local Intreo Centre. Applicants should supply suitable character references and be prepared to complete a Garda vetting application form. Job Description Duties This is a developmental opportunity, no experience necessary. Accredited training will be provided to support your career. Dublin Simon Community provides housing, treatment, and support to people experiencing or at risk of homelessness. Our goal is to help individuals and families regain stability, build independence, and move towards a brighter future through compassionate, person-centred services. You will be part of the team in one of our long‑term accommodation services named Oak House, in Dublin 7. As a Receptionist/Assistant Support Worker, you will be welcoming and assisting service users, taking rent payments, answering phones and door queries, and issuing keys. You will carry out light reception and admin duties such as typing, filing, and record‑keeping; help to organise team meetings, handle petty cash and ordering; and ensure supplies are stocked – all while supporting the housing team to meet service users’ needs. What We Offer Learn as you go – gain experience and guidance while building your skills. Training – receive on‑the‑job training and support as you learn. Develop skills and qualifications – improve admin, customer service, and teamwork abilities while working toward recognised certificates. Flexible hours – 19.5 hours per week. Friendly team – join a welcoming team where your efforts are valued and your confidence can grow. No previous experience needed – just a willingness to help others. Sector: human health and social work activities #J-18808-Ljbffr
About The Job Contract: Full Time Permanent. Working Hours: 37.5 hours per week, 7-day liability – Monday to Sunday, Days & Nights. Salary: From €33,500 per year, depending on experience – plus 12% allowance on nights. Location: Bray/Wicklow town (Public transport, free car park). Flexibility and adaptability are core personality traits for this role; you must be available to cover a mix of day shifts, night shifts, and weekends across three services in Wicklow. Your Responsibilities Support the project/key workers and management in implementing operational and strategic goals, including following up on support plan actions and supporting service users to achieve their goals. Build professional relationships of trust with all service users and residents, treating them with dignity and respect. Provide therapeutic and diversionary interventions to give emotional and motivational support, promoting positive mental health attitudes, self‑esteem and self‑respect. Liaise with a range of service providers in the voluntary and public sectors (e.g., housing providers, health‑care professionals & social welfare) to expand services to meet physical and mental health needs. Deliver the personal, professional, and social development programme. Assist in managing medication/health regimes, accessing primary and secondary healthcare, liaising with GP and pharmacists, methadone providers, arranging doctor’s/healthcare appointments and accompanying users. Process all incoming enquiries and referrals for accommodation of service users. Support service users to liaise with landlords and facilitate moving location. Conduct harm reduction interventions; overdose prevention, stabilisation. Complete daily duties such as assisting clients with mental and physical health, addiction issues, ensuring physical needs (bathing, washing clothing) are met and general upkeep of building by cleaning. Support the safe and healthy functioning of each building, ensuring user safety, following fire safety, hazard management, building checks, sharps disposal and managing challenging behaviour. Manage complex and challenging behaviour and conflict, ensuring residents adhere to accommodation agreements. Carry out all administrative duties such as managing petty cash, record keeping (electronic and paper), filing, answering queries via phone, ensuring consistent handovers, diary, incident reports and follow‑ups in line with organisational policies. Ensure services and projects comply with organisational policies, procedures, guidelines in areas: Fire Safety, Confidentiality, Child Protection, Data Protection, Admissions, Case Management, and Disengagement. Undertake other related duties as reasonably assigned by line manager. Essential Qualifications Level 6, 7 or 8 in a relevant field with 6 months experience in a similar setting (including voluntary work and college placement). Level 5 in relevant field with 12 months experience in a similar setting (including voluntary work and college placement). A passion for helping people. Flexibility to work in an agile environment. Willingness to learn. Experience carrying out Health & Safety inspections and audits. Benefits 25 days annual leave 5% matched contribution to pension Paid sick leave policy Paid maternity leave policy Bike to work scheme Commuter travel tax savings ticket 1st‑week comprehensive training Progression opportunities Dublin Simon Community is an equal opportunities employer and encourages applications from all qualified individuals. #J-18808-Ljbffr
A community-focused organization in Dublin seeks an enthusiastic HR Business Partner to enhance HR practices. Responsibilities include managing payroll, providing employee relations guidance, and supporting HR processes and compliance. The ideal candidate will have strong HR experience, a qualification in HRM/HRD, and excellent communication skills. Knowledge of Irish employment legislation is crucial. This full-time position offers hybrid working, with a salary starting from €38,000 depending on experience. #J-18808-Ljbffr
At Dublin Simon Community, we are passionate about making home a reality. Our aim is to empower people to access and retain a home by providing housing, prevention, addiction treatment, emergency response and other targeted interventions, through advocacy and partnership. If you share our values and want to make a difference also, come talk to us at Dublin Simon Community. We are looking for professional, friendly and adaptable people to join our team. About the Job This is an exciting opportunity for an enthusiastic and people-centred HR professional. People in Dublin Simon Community are our greatest strength and asset. As an HR Business Partner, you will help influence how we manage and develop our HR practices in areas such as employee relations, retention, employee engagement, compensation & benefits, wellbeing, and implementing new legislation. You will also play a key role in payroll administration, ensuring our people are paid accurately and on time — a foundational part of the employee experience. In addition, you will provide information and support to staff and managers on a range of issues. You will report to the HR Manager and partner with line managers as well as with the Talent Acquisition and Learning & Development teams, and the wider HR Function. Working Hours & Location 9am - 5:30pm, office based in Smithfield, Dublin 7, hybrid working accommodated. Contract Permanent Salary Range From €38,000 depending on experience Business Partner Responsibilities Responsible for partnering with specified business functions and building strong relationships with key stakeholders to provide HR expertise. Lead payroll preparation, administration and associated processes, ensuring accuracy, compliance and timely delivery. Provide information, advice and policy guidance to line managers on a range of employee relations issues. Extend support and guidance on all employee relations matters, including performance management, disciplinary processes, grievances, and conflict resolution. Ensure local management and HR practices and policies are fully compliant with Irish employment legislation and the values and practices of the organisation. Drive onboarding and off-boarding processes, including conducting exit interviews and report analysis. Manage and maintain the HR information systems to ensure data integrity. Product monthly reporting on HR metrics; conduct analysis and create reports on various HR key performance indicators. Support the creation & implementation of employee engagement strategies such as surveys, analysis, group facilitation, engagement activities and events. Review, update, write and implement HR policies and key administrative processes in line with current legislation and organisational needs. Contribute to the implementation of HR and organisational requirements for compliance with and delivery of quality standards, internal and external audits, and change programmes. Partner with Talent Acquisition Team and Learning & Development Teams to deliver cross-functional deliverables and high levels of customer service. Undertake any other reasonable duties as directed by the HR Manager. Note : This Job Description will be reviewed and updated in line with the needs of the work. Essential skills and experience Demonstrated experience in payroll preparation and administration, with strong attention to accuracy and confidentiality. 3rd level qualification in HRM / HRD (Human Resource Management / Human Resource Development) or equivalent. 2 years previous experience in Human Resources with grounding in Employee Relations and HR Operations. Analyse and report on HR metrics to inform business decisions and improvements. Excellent communicator both verbally and in writing. Ability to manage multiple priorities in a fast-paced environment with a strong focus on problem-solving. Demonstratable interpersonal skills, with the ability to self-motivate and think positively. Exceptional organisational skills and attention to detail. Excellent knowledge of Irish employment legislation and HR policy implementation, and HR practices. Excellent IT skills, including the use of HRIS and Microsoft Office 365 (Teams, Outlook, Excel, MS Forms). Desirable skills and experience CIPD membership. Experience working in the non-profit sector. Understanding of homeless issues in Ireland and the areas that Dublin Simon Community operate in. #J-18808-Ljbffr
Dublin Simon Community works to make home a reality for people experiencing homelessness. We provide frontline services across Dublin and the surrounding regions, combining deep practical insight with evidence‑based advocacy. We are a respected voice in national policy discussions and work closely with Government, local authorities, and sector partners to drive meaningful, systemic change. Joining us means contributing to work that has real impact for some of the most vulnerable people in our society. About the Role The Senior Advocacy Manager of Advocacy & Public Affairs will lead the organisation’s advocacy, lobbying, policy, research and public affairs agenda to influence national decision‑making and improve outcomes for people experiencing homelessness. This is a senior strategic role responsible for shaping policy positions, building strong relationships across Government Departments, elected representatives, and key stakeholders, and ensuring the organisation’s voice is credible, evidence‑based, and impactful. The role is also responsible for the delivery of advocacy and research work plans including policy positions, advocacy campaigns and lead in the coordination of research programmes. The role reports to the Director of Advocacy & Compliance and will lead the research and policy functions, while working closely with the Senior Management Team and wider management group. Performance will be assessed against agreed objectives and delivery of the departmental scorecard. Contract Type: Permanent Hours of Work: 37.5 hours per week, 9 to 5:30pm, Monday-Friday Location: Smithfield, Dublin. Hybrid working available. Salary : €60,000 to €80,000 depending on experience. Key Responsibilities Advocacy, Lobbying & Public Affairs Lead the development and delivery of the organisation’s advocacy and public affairs strategy. Build and maintain strong relationships with Oireachtas members, political advisers, Department officials, and statutory agencies. Anticipate and influence policy developments, political priorities, and legislative changes relevant to the sector. Represent the organisation at national forums, cross‑sector working groups, and consultative bodies. Prepare strategic briefings, position statements, and submissions for Government, Oireachtas Committees, and consultations. Policy & Research Development Lead on drafting policy papers, evidence‑based advocacy documents, and organisational position statements. Synthesize research, practice experience, and data to develop strong, coherent policy arguments. Ensure organisational policy positions are consistent, accurate, and reflective of frontline insight. Direct and support the work of the research, campaigns, and policy engagement functions, managing the team, and coordinating the production of annual advocacy and research work plans. Identifying and managing a programme of research on sector priority issues. Work closely with internal teams (services, research, communications) to gather evidence and shape policy recommendations. Stakeholder Engagement & Influence Develop and manage strategic relationships with key national stakeholders including: Government Departments (Housing, Health, Social Protection, Children, Justice) Local Authorities NGO partners Research bodies and academic partners Relevant national networks Act as a credible spokesperson for the organisation, providing expert commentary when required. Campaign & Communications Support Collaborate with the Communications team to design advocacy campaigns, messaging, and public engagement initiatives. Support media responses, press statements, and interviews from a policy/advocacy perspective. Craft compelling narratives and clear key messages for use across public platforms. Leadership & Management Manage a small Advocacy/Policy team (as applicable) and oversee consultants or project leads. Lead and manage staff ensuring targets are reached and facilitating effective team dynamics to ensure teams are performing to their maximum potential. Ensure service teams are supported and monitored in the delivery of collective and individual targets. Work to maintain a culture of transparency and excellence and ensure efficient and effective use of resources, adhering to accountability standards and systems that track effectiveness and impact. Support organisational leadership with political insight, risk assessment, and strategic advice. Prepare high‑level reports and updates for the CEO, Executive Team, and Board. Person Specification The successful candidate will demonstrate a genuine passion for social justice, equality, and improving outcomes for vulnerable groups. They will have strong experience of Irish politics and a well‑established professional network across the political spectrum , Government Departments, and national stakeholders. They will be confident, credible, and comfortable engaging with senior political and sectoral leaders, and will operate in a values‑driven way with strong integrity and respect for the mission of the organisation. The role requires someone who can work effectively in a fast‑moving environment with sensitivity and discretion, while being proactive, self‑directed, and comfortable taking ownership of strategic objectives. Significant experience in advocacy, lobbying, public affairs, research or policy development within Ireland. Min 5 years’ experience of working in a relevant management post. Proven track record of influencing Government, political stakeholders, and/or senior civil servants. Strong understanding of political, legislative, and public policy processes in Ireland. Demonstrated experience drafting policy papers, submissions, or high‑level briefings. Experience representing an organisation in high‑level forums, committees, or public policy discussions. The post‑holder does not need specific experience in homelessness or housing, candidates from other sectors are welcome. Ability to translate complex issues into clear, persuasive arguments. Experience building productive relationships at senior level across sectors. Experience in social policy, social justice, health, housing, homelessness, poverty reduction, or related fields. Experience working within a charity, NGO, social enterprise, or public sector environment. Experience leading or contributing to national advocacy campaigns. Excellent written communication: policy writing, briefing, analysis, submissions. Strong political judgement and ability to navigate complex stakeholder landscapes. High‑level analytical and research skills, including interpreting data and evidence. Strategic thinking with ability to anticipate policy trends and political developments. Excellent interpersonal and relationship‑building skills. Ability to influence, negotiate, and advocate effectively at senior level. Strong presentation and public speaking skills. Ability to manage multiple priorities and deliver to tight deadlines. Collaborative working style with internal and external stakeholders. Desirable Qualifications Degree in Public Policy, Political Science, Social Sciences, Law, Communications, Public Administration, or related discipline. Relevant professional training in advocacy, public affairs, political engagement, or research methods. #J-18808-Ljbffr
