Dromoland Castle Resort, one of Ireland's most prestigious five-star hotels is recruiting for positions within our Reservations team. The successful individual will be the first point of contact for our guests, assisting with bookings, providing excellent customer service, and offering them information, answering their queries, and assisting with bookings in a warm friendly and courteous manner. Overview of the Role: Working schedule is from Monday Sunday along with a variety of shifts available, however, due to nature of our business, flexibility is required.Working Shifts midweek: 09:00am to 5:00pm / 10:00am to 6:00pm / 12:00pm to 8:00pm. Weekend Shifts 09:00am to 5:00pm. Answering all reservation enquires via telephone, on-line and third-party websites. Achieving the best possible room rate and ensuring that budgets are adhered to and sales targets are met. Handling all guest queries in a helpful and timely manner. Updating of the reservation system daily. Generating daily, weekly, and monthly reports. Working with Senior Management/Sales Team in maximising Revenue by practising strong yield management. The Ideal Candidate: Have high literacy in computer skills including a working knowledge of MS Office Suite Experience using Opera Cloud would be an advantage. Possess excellent communicationskills and be highly organised. Must be a fluent English speaker. Must have a minimum of 2 years experience in customer service and or hotel industry. Benefits: Full on the job training provided. Free Leisure Centre Access Pension Scheme after 6 months Wellness Programme Competitive Salary Dromoland Castle Hotel is certified as aGreat Place To Work Work Authorisation Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland. Skills: Reservations Front Office Hotel
Dromoland Castle is currently recruiting for a Full Time experienced Senior Receptionist to join our world-class Front Office team. This is an exceptional opportunity for a motivated and experienced hospitality professional to contribute to the outstanding guest experience we pride ourselves on. As Senior Receptionist, you will be the face of Dromoland Castle for our guests, offering a warm, professional welcome and ensuring their experience is seamless from arrival to departure. You will also support the Front Office leadership team by overseeing key reception duties and mentoring junior team members. Overview of Role: Greet all guests with genuine warmth and professionalism, using guest names where possible Manage daily guest correspondence and ensure special requests are fulfilled Prepare and distribute the Daily VIP List to the relevant departments Sensibly allocate rooms, keeping guest preferences and requests in mind Perform accurate check-in and check-out procedures using our computerised system Assist guests with additional requirements such as dinner reservations, porter services, or local recommendations Handle any guest concerns promptly and discreetly, escalating where necessary to the Duty Manager Take reservations after 5.00 p.m. and during busy periods Operate the hotel switchboard, ensuring calls are transferred promptly and professionally Accurately post all charges, manage minibar accounts, and ensure group billing is correct Reconcile reception cash and handle foreign exchange transactions securely Provide hands-on training and guidance for new and junior staff Maintain in-depth knowledge of all hotel services and facilities The Ideal Candidate: Minimum 2 years of experience in a similar receptionist or front office role, ideally within a 4 or 5-star property Strong leadership qualities and attention to detail Professional and polished communication skills, both written and verbal Ability to work efficiently under pressure in a fast-paced, guest-focused environment A genuine passion for hospitality and luxury service Competence in using front office systems (Opera Cloud or similar an advantage) A positive attitude and commitment to teamwork Benefits: Competitive Salary Leisure Centre Access Pension & Sick Pay Schemes(after 6 months) On-Site Parking Wellness Programmes Employee Discountsat Dromoland Castle & The Inn at Dromoland Company Events Work Authorisation: Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland. Skills: Senior Receptionist Hotel
Dromoland Castle Resort, a renowned five-star destination steeped in history and luxury, is currently seeking a skilled and passionate Spa Therapist to join our exceptional team. The ideal candidate will have prior experience in a 4* or 5* spa environment, a deep commitment to excellence, and a genuine passion for guest care. At The Castle Spa, guests are invited to indulge in restorative therapies, rejuvenating treatments, and invigorating beauty rituals inspired by Lady Ethel, one of Dromolands most iconic and graceful figures. Why Join The Castle Spa Team? At The Castle Spa, youll be supported by a dedicated team of professionals and receive comprehensive in-house training across all areasincluding our exclusive body and skincare treatments, guest service excellence, sales techniques, and expert product knowledge. Our skincare range features prestigious brands such as Dr. Barbara Sturm, OSKIA, and Seabody. Overview of Role: Work schedule spans Monday to Sunday, with varied shifts flexibility is essential. Perform all treatments and services featured on our spa menu to the highest standard. Deliver a consistently memorable and personalised guest experience. Conduct thorough consultations and provide tailored product and treatment recommendations. Maintain exceptional hygiene and professional standards throughout the spa. Operate on a 4-week rolling rota, allowing for work-life balance. Competitive commission on both retail sales and treatments based on performance targets. Qualifications: Possess a recognised ITEC or CIDESCO qualification. Minimum of one years post-qualification experience, with strong skills in facials and massage. Warm, guest-focused, and confident in delivering luxury service. Professional in appearance and conduct. Highly organised and detail oriented. Fluent in English, with excellent communication skills, both spoken and written. Benefits: Exclusive discounts on hotel stays, dining, and beverages Complimentary meals while on duty Free on-site parking Discounted membership for our leisure centre and estate activities Retail and treatment commission, plus additional sales incentives Premium pay on Sundays Pension scheme Complimentary gym and leisure centre access Recognition as a certified Great Place to Work ? Work Authorisation: Please note that we are only considering applications from individuals who have the legal right to live and work in Ireland without restrictions. Skills: job desired skills
Dromoland Castle is currently recruiting for an experienced Full Time Assistant Room Service Manager to join our F&B Team. Dromoland Castle is a world renowned luxury resort. We offer a professional, supportive work environment committed to excellence in hospitality. The position of Full Time Assistant Room Service Manager provides an opportunity to contribute to one of Ireland's most iconic destinations while advancing your career in a culture of continuous improvement and guest focused service. Position Overview The Assistant Room Service Manager is responsible for the leadership and daily operations of the In-Room Dining (IRD) department at Dromoland Castle. This role reports directly to the F&B Operations Manager and serves as the primary point of accountability for all aspects of room service. The successful candidate will ensure consistently high levels of service, product quality, and presentation in accordance with our Five-Star luxury standards. This is a leadership position requiring operational expertise, a strong service mindset, and an unwavering commitment to excellence. Operational Leadership: Oversee the complete day-to-day operations of the In-Room Dining department Ensure all guest orders are delivered promptly, professionally, and in line with brand and 5 star luxury expectations Establish and maintain service procedures and operating standards Maintain full product knowledge and ensure accurate and professional communication of offerings to guests. Guest Experience: Monitor guest feedback and ensure service recovery where needed Engage with guests to build rapport and ensure personalised experiences, particularly for VIPs and repeat visitors Ensure staff uphold privacy, discretion, and brand standards at all times. Team Management and Training: Lead, train, and motivate the IRD team to achieve high standards of service delivery Conduct regular service training focused on standards, upselling, etiquette, and product knowledge Assist in staff scheduling, performance evaluations, and recruitment processes. Service Quality and Standards: Ensure all trays, trolleys, equipment, and guestroom deliveries meet brand presentation and hygiene standards Implement and uphold consistent service sequences Conduct regular operational audits and implement corrective actions where needed. Financial and Administrative Responsibilities: Assist in achieving departmental revenue and cost control targets Support accurate billing processes and stock control, including minibars and in-room amenities Maintain accurate records for inventory, requisitions, and breakage/loss reporting. Compliance and Health & Safety: Ensure compliance with all hygiene, safety, and licensing regulations Lead by example in maintaining cleanliness and organisation in service areas Participate in internal and external audits and ensure timely resolution of findings. Key Requirement: Minimum of 2 years in a supervisory or assistant management position within a luxury hospitality environment Experience in room service or restaurant operations in five start luxury setting Proven ability to lead teams, deliver training, and manage performance Strong communication and interpersonal skills High attention to detail and quality Strong administrative capabilities, including MS Office and POS systems proficiency Fluent in English; additional languages are advantageous. ? Benefits: Competitive Salary Leisure Centre Access Pension & Sick Pay Schemes(after 6 months) On-Site Parking Wellness Programmes Employee Discountsat Dromoland Castle & The Inn at Dromoland Company Events Work Authorisation: Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland. Skills: Room Dining Five Star Manager
Dromoland Castle Hotel, one of Irelands most iconic 5-star resorts, is currently recruiting for an experienced FULL Time Bar Person to join our exceptional Food & Beverage team. Role Overview: As a Cocktail Bar Person, you will play a key role in delivering outstanding guest experiences across our Cocktail Bar, Gallery, and Drawing Room. Your responsibilities will include: Providing drinks service in the Cocktail Bar, Gallery, and Drawing Room Supporting food service, including Afternoon Tea Completing opening and closing procedures Assisting in function bars for events Setting up and servicing private parties Promoting the Cocktail Bar both internally and externally Varied shifts across MondaySunday. Due to the nature of our business, flexibility is essential. The Ideal Candidate: Were looking for someone who is: Experienced minimum 1 year in a 4* or 5* property Detail-oriented, organised, and service-driven Friendly, outgoing, and confident under pressure Passionate about hospitality and exceptional guest service Why Work With Us? At Dromoland Castle, we invest in our teams wellbeing and success. Enjoy a supportive work culture and generous employee perks: Free Leisure Centre Access Pension Scheme (after 6 months) Sick Pay Scheme Company Events On-Site Parking Wellness Programme Competitive Salary Staff Discounts across Dromoland Castle & The Inn at Dromoland Proudly certified as a Great Place to Work Work Authorisation Please note: We can only accept applications from candidates who have the right to live and work without restriction in Ireland. If you are passionate about hospitality and take pride in delivering five-star service, we would love to hear from you. Skills: Experience Personality Ability
