Senior Technical Recruitment Consultant @ DocuSign Company Overview DocuSign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use DocuSign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, DocuSign unleashes business-critical data that is trapped inside of documents. Using DocuSign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do DocuSign is looking for a passionate, talented, and inventive Senior MLE to help build industry-leading state of the art solutions. You will be leveraging mining, deep learning, content understanding, document processing and more. You will prototype machine learning models that deliver more personalized and automated customer experiences. This position is an individual contributor role reporting to the Director, Software Engineering. Responsibilities Work together with the ML team to perform research, testing and evaluation of existing and emerging NLP/ML/DL methods and technologies that could be effectively applied to contractual and legal contexts Apply NLP techniques in order to maintain and extend the current rule-based, supervised and unsupervised methods Apply ML/DL algorithms and technologies to NLP tasks such as Named Entity Recognition, POS tagging, Parsing, Sentiment Analysis, Clustering, text prediction, etc. Develop an understanding of the technologies, methods and the architecture within DocuSign product development; understand the end-to-end software development process, product code, and release management Understand, assist and improve the existing training maintenance and enrichment process Work within the Machine Learning team to deploy models to production using existing and emerging machine learning methods and technologies Work closely with Product Management to translate product requirements into robust, customer-agnostic machine learning success metrics What you bring Basic 8+ years of experience in designing, developing, deploying and monitoring machine learning and deep learning solutions Experience programming in Python, PyTorch, TensorFlow, spaCy, scikit-learn, or equivalent ML frameworks Programming experience in one or more languages: Python, C#, Java, C/C++ Bachelor’s degree in computer science, physics, statistics, econometrics, operations research, applied mathematics or an equivalent computational field Preferred Demonstrated experience developing and deploying sequence-based deep learning models Experience with NLP big-model technologies like GPT-2, BERT, XLNet Experience in computer vision Strong commitment to staying ahead of industry trends with continuous learning Experience with ML concepts - training, validation, testing, precision/recall, bias/variance, etc. Experience in extracting, cleansing, and manipulating large, diverse structured and unstructured data sets Assist with development of language-agnostic contract clause recognition, including Cyrillic (Russian) and double-byte languages such as Japanese, Korean and Chinese Life at DocuSign Working here DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. We strive to listen, be honest, and do what’s right every day. At DocuSign, everyone is treated equally. We are committed to ensuring every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their lives. Your contributions help us make the world better, and you’ll be supported and valued by the team. Accommodation DocuSign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need an accommodation, or a religious accommodation, during the application process, please contact accommodations@docusign.com. If you experience issues during the application process, please reach out to our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice Seniority level Mid-Senior level Employment type Full-time Job function Engineering and Information Technology Industries Software Development #J-18808-Ljbffr
Market Development Representative (UK/IE Markets) Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Docusign. Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you’ll do As a Market Development Representative (MDR), you will be responsible for generating qualified opportunities that progress through the sales funnel and ultimately generate new revenue to grow our presence in EMEA. This position is an individual contributor role reporting to the Market Development Manager. Responsibilities Identify and generate new business opportunities and pipeline within a defined territory Manage and plan your territory and outbound strategy Spend the majority of your time managing multi-channel outbound prospecting to educate potential customers on what Docusign has to offer and gain insight into their business needs Drive brand and product awareness in the Benelux market through regular email and call campaigns Schedule high-impact appointments with those who are of good potential with Account Executives Record prospect information in our CRM database Present a balanced approach to cold calling, relationship development, sales process, and appointment setting Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position\'s job designation depending on business needs and as permitted by local law. What you bring Basic Fluency in English 1+ years of experience in sales cycles and solution-selling tactics Experience using Salesforce.com, Microsoft Word, PowerPoint, and Excel Preferred Track record of success in outbound sales/business development role Confident and courteous verbal and written communication skills Excellent organizational skills BS/BA degree or equivalent professional experience Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice Seniority level Entry level Employment type Full-time Job function Sales and Business Development Software Development Referrals increase your chances of interviewing at Docusign by 2x Sign in to set job alerts for “Market Development Representative” roles. Dublin, County Dublin, Ireland 3 weeks ago #J-18808-Ljbffr
Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you’ll do Are you an agile, creative, and collaborative Sales Development Representative looking for your first break within Sales, or a chance to grow your Sales career in the tech industry? We can help. You are the driver of building new business relationships, connecting with potential clients who have expressed interest in Docusign and targeting those you identify as having an opportunity to work with. This position is an individual contributor role reporting to the Manager, SDR. Responsibility Achieve your SQO (Sales Qualified Opportunity) quota Spend about 80% of your time on the phone contacting prospective businesses identified as having real potential as a Docusign customer from an inbound lead flow Educate potential customers on what Docusign has to offer and gain insight into their business needs Use targeted questions and your natural rapport building skills to understand the client’s business strategy and how we at Docusign can contribute to their success Provide qualified, informative leads in our CRM database for Account Executives to pursue, and initial liaison scheduling Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position\u2019s job designation depending on business needs and as permitted by local law. What you bring Basic Fluency in French and English Preferred Track record of success in outbound sales/business development role Confident and courteous verbal and written communication skills Excellent organizational skills Bachelor’s degree Excellent communication and interpersonal skills: You love engaging with new people and companies and thrive on making successful connections using your initiative, introducing companies to a product you are passionate about A multi-tasker, you enjoy a busy, challenging role where you can take ownership of your success and contribute to a driven team Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Hybrid #LI-WW23 #J-18808-Ljbffr
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside of documents. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e‑signature and contract lifecycle management (CLM). What you’ll do The Account Executive is a high impact position combining equal parts relationship management and revenue expansion. The ideal candidate brings a track record of success in a SaaS technology company where they have demonstrated an ability to drive growth in their assigned accounts. This person will work best in a dynamic, fast paced, technology‑driven environment to effectively handle a large number of accounts. This position is an individual contributor role reporting to the SMB Manager. Responsibility Deliver programmatic engagement with existing Docusign clients to develop and maintain relationships while helping to grow Docusign’s incremental revenue by uncovering additional use cases and opportunities to position the broader Docusign agreement cloud. Qualify sales opportunities based on Docusign’s sales methodology and metrics, to include client fit and success criteria. Position Docusign's value proposition as part of the overall business solution, linking these benefits back to the key business issues of the client. Expand the Docusign solution beyond the functionality introduced during implementation process and consistently seek new business opportunities by presenting, recommending, and upselling new Docusign products, services and partner solutions. Process sales orders and facilitate customer onboarding. Handle customer needs for engagement with other Docusign resources, such as professional services, training, product management and marketing. Enlist customers to participate and/or speak at Docusign and partner events. Provide accurate, timely reports, and forecasts, as needed, for management. Develop and maintain sophisticated knowledge of Docusign’s products and services. Maintain current and accurate account information, as well as leads and follow ups for assigned clients in CRM database. Manage overall customer loyalty, serving as internal advocate and escalation point to clients. What you bring – Basic Fluency in English. Experience in SaaS consultative sales and account management. Experience with Salesforce.com, Microsoft Word, PowerPoint and Excel. What you bring – Preferred Track record of exceeding sales quotas. Services or consulting delivery experience. Management of high‑volume client relationships. Skill in client process optimization. Proactive approach to change and prioritization. Collaborative and independent work style. Life at Docusign Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. Applicant and Candidate Privacy Notice If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. #J-18808-Ljbffr
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside of documents, enabling companies to create, commit, and manage agreements with the industry’s leading e‑signature and contract lifecycle management platform. What You’ll Do Deliver programmatic engagement with existing Docusign clients to grow incremental revenue by uncovering additional use cases and positioning the broader agreement cloud. Qualify sales opportunities using Docusign’s sales methodology and metrics, ensuring client fit and success criteria. Position Docusign’s value proposition as part of the overall business solution, linking benefits to key client business issues. Expand the Docusign solution beyond implementation by upselling new products, services, and partner solutions. Process sales orders and facilitate customer onboarding. Coordinate customer needs with professional services, training, product management, and marketing. Enlist customers to participate in Docusign and partner events. Provide accurate, timely reports and forecasts to management. Maintain sophisticated knowledge of Docusign’s products and services. Maintain current account information and manage leads and follow‑ups in the CRM database. Serve as an internal advocate and escalation point to clients, ensuring overall customer loyalty. Qualifications Fluency in English and Spanish. Experience in SaaS consultative sales and account management. Proficiency with Salesforce.com, Microsoft Word, PowerPoint, and Excel. Preferred Track record of exceeding sales quotas. Services or consulting delivery experience. Management of high‑volume client relationships. Client process optimization skills. Proactive approach to change and prioritization. Collaborative and independent work style. Location Hybrid: Employees divide their time between in‑office and remote work. Minimum of 2 days per week required in the office; location may vary by team. #J-18808-Ljbffr
Senior Technical Recruitment Consultant @ DocuSign Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e‑signature and contract lifecycle management (CLM). What you'll do As a Security Tools Engineer on the Platform Security engineering team, you will play a key role in advancing our security posture by building, integrating, and maintaining the tools that support our security and ITSM processes. This technical position is responsible for engineering robust solutions that enable effective monitoring, assurance, and response across the organization. You will collaborate closely with subject matter experts to deliver scalable and impactful security capabilities. This position is an individual contributor role reporting to the Director, Platform Security. Responsibility Administer, maintain, and optimize endpoint security tools (e.g., EDR, antivirus, device control) Engineer and implement integrations between security tools and other IT or security platforms to enhance detection and response capabilities Troubleshoot and resolve issues related to security tool deployment, configuration, and ongoing performance Collaborate with IT, security, and operations teams to ensure seamless integration and operation of security tools Monitor tool health, coverage, and effectiveness; generate and analyze reports to identify gaps or areas for improvement Automate repetitive tasks and processes using scripting or orchestration tools to improve efficiency and consistency Assist in evaluating, testing, and onboarding new security tools and technologies as business needs evolve Develop and maintain documentation for tool configurations, integrations, and standard operating procedures Serve as a subject matter expert (SME) for endpoint security tools, providing technical guidance and support to team members and stakeholders Contribute to the development and execution of a long‑term security tooling strategy, including tool selection, lifecycle management, and process improvements Job Designation Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation). Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor’s degree in Computer Science, Information Security, Information Technology, or a related technical field, or equivalent practical experience 2+ years of experience in security engineering, IT security operations, or a closely related technical discipline Experience in one or more security domains, such as vulnerability management, configuration compliance, attack surface monitoring, SIEM/SOAR, or ITSM integrations Experience in coding for tool integration and automation (e.g., Python, PowerShell, Java, or similar), including experience with APIs, scripting, and workflow automation Experience with security assurance, risk management concepts, and industry best practices Experience working within ITSM ecosystems (such as ServiceNow or equivalent) and a solid grasp of ITSM principles Preferred Demonstrated analytical and problem‑solving abilities, with a track record of working both independently and collaboratively with subject matter experts Excellent verbal and written communication skills, with the ability to convey complex technical information to both technical and non‑technical audiences Experience deploying and managing enterprise endpoint security solutions at scale Hands‑on experience integrating security tools with SIEM, SOAR, or ITSM platforms Familiarity with infrastructure‑as‑code (IaC) tools (e.g., Terraform, Ansible) for security automation Advanced troubleshooting skills in complex, distributed environments Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #J-18808-Ljbffr
Technical Support Engineer II - German Speaking Join to apply for the Technical Support Engineer II - German Speaking role at Docusign Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside of documents. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e‑signature and contract lifecycle management (CLM). What you’ll do The Technical Support Engineer is a strategic customer advisor and the internal voice for our customer base. This role acts as a liaison between customers and all functional areas within Docusign to resolve technical support inquiries. Working with resources across Docusign, the Technical Support Engineer expedites the resolution of complex technical issues to empower customers to achieve the highest value and adoption of our software. This individual contributor role reports to the Manager, Technical Support. Provide outstanding technical support for the Docusign Intelligent Agreement Management (IAM) and associated services Handle incoming support channels to resolve customer inquiries, including but not limited to API integrations, embedded systems issues, network and security‑related impediments, 3rd party integrations, and multi‑product workflows Use broad technical product expertise within IAM areas to help customers increase adoption Use support tools and resources vital to solving the customer issue, including Salesforce, Jira, Docusign proprietary logging systems, SharePoint, browser developer tools, internal admin console, SQL, and text analysis tooling Identify improvements to the product, bugs and high‑impact opportunities to improve the customer experience Promote Docusign products and services to customers and prospective customers via consultative discussion and evaluation of their service and support needs Handle critical cases from internal channels to resolve issues customers face when using Docusign products Provide support for internal peers for inquiries on product knowledge and engagement paths Meet and exceed Docusign Customer Support service level goals for areas of IAM expertise Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. What you bring Basic Fluent in English and German Bachelor of Science degree in a Computer Science, Engineering, or related technical subject area 2+ years of SaaS troubleshooting experience in a Technical Support capacity Experience with modern markup and programming languages such as XML, C#, Python, PHP, JavaScript, jQuery, or similar Experience troubleshooting in a web‑based environment including HTTP, JSON, IIS, HTML, and CSS Log analysis experience using network tools such as Wireshark, Fiddler, Charles Proxy, browser developer tools or similar Salesforce administration work experience Experience with Microsoft, Dynamics and/or SharePoint domain administrator Preferred Self‑motivated, goal‑oriented, excellent organizational skills and outstanding time management skills Subject Matter Expert for at least one vertical across Docusign technologies Effective communication and interpersonal skills which are key components of this role, ability to build rapport with customers, peers, and occasional executive presence Ability to troubleshoot regular expressions and other complex data validation rules A deep understanding of Docusign User Models 2+ years experience supporting Docusign eSignature and related products Expertise with web‑based applications, web service APIs, monitoring tools (e.g. Dynatrace), and authentication technologies such as SAML and OAuth Familiarity with structured query languages such as SQL and SOQL Ability to maintain composure in critical situations and communicate clearly with both internal and external customers Ability to collaborate with peers across the organization without friction Familiarity with Docusign Contract Lifecycle Management workflows and architecture Professional experience within relevant industries for which Docusign provides solutions Salesforce Admin certification(s) Microsoft System Administration work experience Windows PowerShell scripting work experience Life at Docusign Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. #J-18808-Ljbffr
Senior Technical Recruitment Consultant @ DocuSign DocuSign brings agreements to life. Over 1.5 million customers and more than a billion people in 180 countries use DocuSign solutions to accelerate business and simplify lives. With intelligent agreement management, DocuSign unleashes business‑critical data trapped inside documents, allowing companies to create, commit, and manage agreements through the world’s #1 e‑signature and CLM platform. What you’ll do We are looking for highly motivated and skilled forensic investigators to join our dynamic security team. Reporting directly to the CSIRT Senior Manager, this individual‑contributor role is crucial for our Detect & Respond function. The role is responsible for conducting in‑depth digital forensic analyses of security incidents, including acquisition, preservation and analysis of digital evidence. The ideal candidate will identify root causes, support containment and eradication of threats, participate in an on‑call rotation, and perform comprehensive threat hunting activities. Responsibility Lead and participate in the investigation, coordination and resolution of security incidents Perform comprehensive digital forensic analysis of end‑user systems, servers, cloud environments, network devices and other digital artifacts to identify indicators of compromise (IOCs) and malicious activity Analyze artifacts to trace user activity (file manipulation, USB activity, browser history, chat analysis, cloud activity) Identify security incidents through proactive hunting operations within SIEM, EDR and other relevant security tools Collect, pre‑process, capture and preserve images and other forensic data artifacts, ensuring forensic soundness and integrity Support and coordinate remediation efforts following security incidents Resolve security incidents by identifying root causes and implementing solutions Process massive datasets using specialized forensic software (FTK, EnCase, Autopsy, Magnet Forensics Axiom, Cellebrite UFED4PC, Physical Analyzer, Endpoint Inspector) to filter, de‑duplicate and prepare data for analysis Perform data extraction and conversion for analysis in various forensic environments Maintain data and documentation according to prescribed chain of custody protocols, ensuring the integrity of forensic evidence for internal analysis and potential external reporting Provide regular reporting and metrics on case work to the CSIRT leadership Develop, maintain and enforce standard operating procedures (SOPs) for security incident response and digital forensic processes Research new techniques and tools to improve forensic capabilities and incident response efficiency Create requirements and work with stakeholders to design, implement, and deploy security tools to enhance forensic and incident response capabilities Potentially build and maintain robust data pipelines to automate and orchestrate forensic data ingestion and processing within the security ecosystem Communicate technical processes and findings clearly and precisely to CSIRT members, security leadership and other relevant internal stakeholders, including writing fact‑based reports on forensic data analysis Interface and connect with system owners, IT contacts, and other internal teams to pursue security incident response activities, including obtaining system access, digital artifact collection, and containment/remediation actions Provide consultation and assessment on perceived security threats Establish consultative relationships with internal stakeholders, guiding them toward best practices in data and evidence handling for security investigations Job Designation Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation) What you bring Basic 5+ years of hands‑on experience in cybersecurity, with a focus on incident response and computer forensics analysis Experience with cybersecurity principles, incident response lifecycles, and security best practices Experience with forensic tool suites such as Sumuri, Magnet Forensics Axiom, Velociraptor, and X‑ways Experience in digital evidence handling and forensic analysis across various operating systems (Windows, Unix/Linux) and environments (endpoint, server, cloud) Experience with SIEM tools (e.g., Splunk, QRadar, Sentinel) for alert analysis and log correlation Experience with EDR and SIEM technologies (i.e., Splunk) for threat hunting and incident identification Experience in programming languages such as Python for scripting, automating forensic tasks, and potentially building data pipelines for security data Experience communicating technical information clearly and precisely to technical and non‑technical audiences Experience managing multiple complex investigations simultaneously with attention to detail and accuracy Preferred Experience with big data frameworks like Apache Spark and Kafka for processing and streaming large volumes of security‑related data Programming skills in PowerShell and/or C/C++ Bachelor's degree in Computer Science, Information Security, or a related field Training and/or certifications from industry organizations or vendors (e.g., GCFE, GCFA, GREM, GCIH, EnCE, CISSP) Hands‑on experience with SOAR platforms Strong analytical and problem‑solving skills, with a keen eye for detail Knowledge of how to protect against AI threats Ability to be on‑call for global incident response as required Life at DocuSign DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you will be loved by us, our customers, and the world in which we live. Accommodation DocuSign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. Applicant and Candidate Privacy Notice Seniority level Mid‑Senior level Employment type Full‑time Job function Other, Information Technology, and Management Software Development #J-18808-Ljbffr
Join to apply for the Trust & Safety Analyst role at Docusign Join to apply for the Trust & Safety Analyst role at Docusign Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e‑signature and contract lifecycle management (CLM). What you’ll do It’s an exciting time to join us as we build a new Trust & Safety team. As a Trust & Safety Analyst, you’ll be a key driver in our proactive efforts to maintain a secure and trustworthy platform. You will not only monitor user activity and enforce policies, but also leverage advanced tooling to identify and mitigate emerging threats. You’ll conduct initial investigations into reported activity, analyze data for trends, and provide detailed findings that support our broader team objectives. This role requires developing proficiency and the ability to work collaboratively with cross‑functional partners to uphold the integrity of our platform and brand. This role will involve responding to incidents as part of an on‑call rotation. This position is an individual contributor role reporting to the Senior Manager, Trust & Safety. Responsibility Conduct investigations of reported incidents and suspicious user behavior, gathering and documenting evidence to support case resolution Monitor user activity and platform transactions to detect and prevent fraudulent activities, policy violations, and brand‑damaging content or behavior Monitor for and investigate intellectual property infringement, trademark misuse, and other activities that could harm the brand's reputation and integrity Assist in the analysis of safety data to identify trends, patterns, and anomalies, contributing to a deeper understanding of on‑platform and off‑platform risk Collaborate with internal teams, including Customer Support, Engineering, and Legal, to address and resolve trust and safety‑related issues Adhere to established guidelines and procedures for policy enforcement and investigations, ensuring consistency and fairness Contribute to the refinement of trust and safety policies and procedures by providing feedback based on investigations, feature abuse and user behavior analysis What you bring Basic Bachelor’s degree in a related field such as Criminal Justice, Cybersecurity, Data Analytics, or equivalent work experience 2+ years of experience in trust and safety, fraud detection, or a related field, preferably in a tech environment Experience analyzing information, identifying suspicious activity, and documenting findings clearly Experience with relevant laws and regulations related to fraud and cybersecurity Experience working independently on assigned tasks and managing multiple priorities Preferred Demonstrated a high level of integrity and ethical standards in all aspects of work Familiarity with data analysis and reporting, including basic knowledge of data query languages like SQL Familiarity with project management tools such as JIRA Strong attention to detail and analytical skills with the ability to interpret data and make informed decisions within defined guidelines Strong problem‑solving skills and sound judgment Excellent written and verbal communication skills Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. Applicant and Candidate Privacy Notice #J-18808-Ljbffr
Senior Technical Recruitment Consultant @ DocuSign Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e‑signature and contract lifecycle management (CLM). What you’ll do Docusign is looking for a passionate, talented, and inventive Senior Machine Learning Engineer to help build industry‑leading innovative solutions. The MLE will leverage mining, deep learning, content understanding, document processing and more. You will prototype machine learning models that deliver more personalized and automated customer experiences. This position is an individual contributor role reporting to the Director of Engineering. Responsibilities Work together with the ML team to perform research, testing and evaluation of existing and emerging NLP/ML/DL methods and technologies that could be effectively applied to contractual/legal Apply NLP techniques in order to maintain and extend the current rule‑based, supervised and unsupervised methods Apply ML/DL algorithms and technologies to NLP tasks such as Named Entity Recognition, POS tagging, Parsing, Sentiment Analysis, Clustering, text prediction etc. Develop a comprehension of the technologies, methods and the architecture within Docusign product development. Also an understanding of the entire software development end‑to‑end process as well as the product code and release management process will be essential Understand, assist and improve the existing training maintenance and enrichment process Work within the Machine Learning team to deploy models to production, using current and emerging machine learning methods and technologies Collaborate closely with Product Management to translate product requirements into robust, customer‑agnostic machine learning success metrics Qualifications Basic 5+ years of experience designing, developing, deploying and monitoring machine learning and deep learning solutions Experience programming in Python, PyTorch, TensorFlow, spaCy, scikit‑learn, or equivalent machine learning framework Strong programming experience in one or more of the following languages – Python, C#, Java, C/C++ Bachelor’s degree in computer science, physics, statistics, econometrics, operations research, applied mathematics or an equal computational field Preferred Demonstrated experience developing and deploying sequence‑based Deep Learning models Experience in the latest NLP big model technologies like GPT2, BERT, XLNet Experience in Computer Vision Strong desire to stay ahead of industry trends and technologies with a dedication to continuous learning Experience with Machine Learning Concepts Training, Validation, Testing, Precision/Recall, Bias/Variance etc Experience in extracting, cleansing, and manipulating large, diverse structured and unstructured sets Assist with the development of language agnostic contract clause recognition, including Cyrillic (Russian) and double byte languages such as Japanese, Korean and Chinese Hybrid Work Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation) Life at Docusign Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. Applicant and Candidate Privacy Notice Applicant and Candidate Privacy Notice #J-18808-Ljbffr
