Human Resource Operations Manager Campaign Reference: DN0120 Job Type: Permanent, full-time, 40 hours onsite Closing Date: 6 January 2026 Proposed Interview Date: Week commencing 12 January 2026 Taking Up Appointment:Immediate Location: dnata Catering Ireland, Dublin Airport Logistics Park, St. Margarets, Co. Dublin About dnata Catering Ireland dnata Catering Ireland is part of dnata, a leading global air and travel services provider, delivering high-quality inflight catering and innovative onboard retail programmes to airline partners across Ireland. The culture is anchored in dnatas values. dnata values: We are safe: Safety is critical to people, operations and success; fear, blame and unsafe decision-making have no place, and a strong safety culture empowers everyone to speak up. We play to win: Ambitious and brave, thriving by setting challenging goals, actively managing performance and driving empowerment and accountability; success is recognised and celebrated. We respect everyone and work as a team: A people-first organisation that encourages diversity, treats everyone with dignity and creates an environment where everyone can grow, thrive and perform at their best; leadership is visible, engaged and supportive. We are future thinking: Continuously innovating to meet customer needs, attracting top talent and empowering people with technology to stay ready for what comes next. Reporting relationship Reporting to:Human Resource Director Purpose of post Role purpose Partner with the HR Director to lead and continuously improve HR operations across the business. Drive a high-performance, people-first culture and oversee employee relations, recruitment and onboarding, workforce planning, HR policy and compliance, and HRIS/process optimisation. Eligibility criteria qualifications and experience (essential) Apply externally: Emirates Group Careers Human Resource Operations Manager, dnata Ireland. What youll need: Diploma/bachelors degree (HR/Management preferred). Approximately 8+ years senior HR operational experience in large, complex organisations. Proven delivery of HR strategy, change management and continuous improvement. Strong Irish employment law and industrial relations knowledge, with experience representing organisations at third-party hearings. HRIS proficiency and ability to leverage technology and analytics for decision-making. Excellent communication, stakeholder management, negotiation and influencing skills. High integrity; resilient, agile and collaborative. Fluent English (written and spoken). Key responsibilities/accountabilities Lead and develop the HR team; embed a seamless, efficient and increasingly paperless HR service. Advise managers on all HR matters; build leader capability and confidence. Own end-to-end recruitment and onboarding in partnership with the Recruitment & Onboarding Manager; strengthen employer brand and talent pipelines. Lead workforce planning and use data and insights to inform people decisions. Manage employee relations (including union engagement and third-party hearings); ensure fair, consistent application of policy. Ensure compliance with Irish employment law, GDPR and dnata standards; maintain accurate HR records. Deliver HR projects and change initiatives; champion continuous improvement. Personal qualities Inspiring, people-centred leader who role-models dnatas values; analytical, decisive and calm under pressure. Promotes learning and development and a positive employee experience aligned to dnatas values. Able to develop and maintain excellent working relationships; flexible and highly enthusiastic with energy and drive and the ability to resolve complex matters. Strong team player with a high level of credibility and integrity. Health The post holder must be fully competent and capable of undertaking the duties attached to the office and in a state of health indicating a reasonable prospect of regular and efficient service. Character Each candidate and post holder must be of good character. Principal duties and responsibilities Operational management Meet regularly with, and advise managers on, staff-related issues and review mechanisms for introducing and managing change; provide expert HR advice to increase managers capability and confidence in all HR matters. Oversee the full recruitment process in conjunction with the Recruitment & Onboarding Manager in line with relevant standards and requirements. Manage and implement HR systems projects and other HR-related projects and initiatives as assigned by the Human Resource Director. Manage a team of five and develop a seamless end-to-end service culture, including identifying and implementing process-improvement initiatives to increase efficiency and effectiveness. Liaise with the management team to identify and address staff training and development needs. Support the Recruitment & Onboarding Manager in providing effective induction and orientation training for new employees. Ensure a standardised recruitment process with dnata. Education and training Participate in mandatory training programmes. Pursue continuous professional development to maintain up-to-date professional knowledge and current, relevant HR legislation; identify educational and training needs of the administrative team. Health and safety Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards. Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low-carbon and efficient health service. Skills, competencies and knowledge Human Resource Operations Manager Comprehensive HR expertise: Strong understanding of all aspects of HR, including policy development, operational delivery and compliance. Experience managing HR functions in a large, complex, multi-site organisation. Ability to interpret and apply employment legislation, organisational policies and industry standards effectively. Strategic and operational HR knowledge: In-depth knowledge of current HR trends, best practices and emerging issues (workforce planning, employee engagement, diversity and inclusion, talent management). Proven ability to align HR operations with organisational goals and contribute to strategic decision-making. Employee relations and compliance: Expertise in handling complex employee relations cases, grievance and disciplinary processes and conflict resolution. Experience preparing cases and representing the organisation at third-party hearings. Strong understanding of GDPR and data privacy regulations relating to HR records and employee information. HR systems and technology: Proficiency in HRIS platforms and experience in leveraging technology to streamline HR processes. Competence in reporting and analytics to support data-driven decision-making. Project and change management: Experience leading HR projects, including policy implementation, process improvement and organisational change initiatives. Ability to manage multiple priorities and deliver results within tight deadlines. Communication and stakeholder management: Excellent interpersonal and communication skills to engage effectively with employees, managers and senior leadership. Ability to influence and build strong relationships at all organisational levels. Technical skills: Advanced proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) for reporting, presentations and documentation. Strong analytical and problem-solving skills with attention to detail. Leadership, direction and team working: Effective leadership in a challenging and busy environment with a track record of innovation and improvement. Ability to support, supervise, develop and empower staff in changing work practices within existing resources. Evidence of acting as a positive agent of change and performance improvement. Ability to build and maintain relationships with colleagues and stakeholders and achieve results through collaborative working. Ability to work with multi-disciplinary team members and other stakeholders to facilitate high performance and realistic objectives. Flexibility and adaptability to meet role requirements. Communications and interpersonal skills / building and maintaining relationships Effective verbal communication, delivering complex information clearly, concisely and confidently. Excellent written communication, including strong report-writing and presentation skills. Ability to present information clearly and confidently, tailored to the audience. Excellent interpersonal skills to work with a wide range of individuals and groups. Ability to lead, direct and influence multiple stakeholders and secure buy-in to plans and implementation. Track record of building and maintaining key internal and external relationships to achieve organisational goals. Ability to influence and negotiate effectively and manage conflict. Critical analysis, problem-solving and decision-making Ability to evaluate complex information from various sources and make effective decisions. Significant experience in operational problem-solving using an inclusive approach that fosters learning and self-reliance. Ability to consider a range of options, involve others at the appropriate time and level and make balanced, timely decisions. Considers the impact of decisions before taking action. Capacity to develop new proposals and put forward timely solutions.
Part Qual Financial Accountant Division:dnata Catering Ireland Ltd Reporting to:Commercial Finance Manager Direct reports:N/A Primary Objectives This role will be responsible for the day to day commercial financial management of key airline customers of dnata Catering & Retail Ireland, in line with dnata financial policies. Working closely with the department key stakeholders, this role will develop key reports and will assist with the preparation of key financial statements and business profitability analysis for the senior leadership team. Elements of the role will require external / customer facing interaction. In addition, the role holder may be required to carry out such additional duties as may be reasonably requested by the business. Specific Accountabilities This role reports directly toCommercial Finance Manager Provide fact-based insight into the performance of key business customers Assist with budget & forecasting process Ensure end of month reporting deadlines are met in accordance with KPIs Assist in preparation of Profit and Loss statements for review bySnr Finance Manager Review of Balance Sheets to determine account balances with anomalies, and complete actions required addressing those anomalies. Provide weekly / monthly variance analysis and commentary on significant variances from budget and from previous months actual Prepare monthly financial Summary Reports for review in advance of sharing with Management and Customers Post month end accounting journals Perform monthly and ad hoc Reporting Attend and participate in audits Assist with implementing changes in the departmental function as dictated by the business needs. Proactively identify opportunities for continuous improvement of Finance and Reconciliation processes, and work with the team to implement agreed changes. Essential Skills/Competencies/Experience/Qualifications CIMA, ACCA or ACA Part Qualified Minimum 2+ years business analysis Exceptional communication skills across full stakeholder spectrum. Strong technical accounting skills. Strong commercial awareness. Advanced Excel skills. Ability to multitask and manage your time efficiently. Strong problem-solving skills. Demonstrates strong organisational / time management skills. Demonstrated ability to work with a diverse group of stakeholders in a high volume, high value environment. Catering industry would be an advantage. Excellent interpersonal skills with an analytical and methodical approach. The above list is not exhaustive and subject to change in line with role requirements. Closing date for applications is the 15th December 2025
Job Title:Unit Manager Reporting Line:Managing Director Ireland Grade:8 Job Family:Operations Department:Operations Location:Ireland Whats the purpose of role: To manage the operations business unit of dnata Catering operation in Dublin. To align the strategic plan/goals for dnata Operations, maintain HACCP & Health & safety as a priority in the workplace, driving opportunities for enhancement of service delivery, increase levels of efficiency, and maintain staff satisfaction while ensuring control of budget. Who youll deal with: Internal: Managing Director, Finance Director, HR, Direct Reports, and department Line Managers External: Airline Customers, Irish Revenue & Customs, Auditors, Contractors, EHO What youll be doing: Plan: Ensures implementation of departmental policies, procedures, and controls to ensure all procedural and legislative requirements are fulfilled. Prepares and recommends departmental budget and monitors financial performance versus the approved budget. Developing and implementing operational plans, ensuring contingency plans are developed and reviewed for effectiveness. Participates in the development of the service delivery standards to all customer airlines and other dnata business units in line with the Service Level Agreements and dnatas operations objectives. Reviews and adjusts the expenditure to ensure that the fluctuations in demand are met to deliver savings against budget and forecasts with regards to the resource management. Manages the development and succession planning within the department to ensure that there are qualified and suitable personnel to achieve the departments objectives. Acting as the Accountable Manager for Security. Deploy: Manages the use of outsourced labour to ensure the most efficient and cost-effective use of insourced/outsourced labour. Manages department projects to ensure successful delivery as assigned by the Operations Director. Lead: Ensures that safety briefings are conducted regularly while intervening when there is a risk of exposure, role model safe behaviours and follows up on corrective actions. Ensures compliance to all relevant policies, procedures, and controls across the unit to guarantee employee safety, legislative compliance and a responsible environmental attitude. Ensures safety of all staff and that they possess the skills, knowledge, and confidence to work safely by providing support and acting as a role model for the desire safe behaviours. Manages effective achievement of departmental objectives through the managing of departments by setting individual objectives, managing performance, developing, and motivating staff, provision of formal and informal feedback and appraisal to maximise subordinate and departmental performance. Provides leadership to the Operations Manager and department Line Managers to ensure that strategic objectives are met. Execute: Manages the performance of direct reports to ensure that performance is measured against individual targets and the required training and coaching is provided. Providing periodic reports for both customer and internal use Ensuring network performance for key airlines and local airlines is maximised This list is not exhaustive, accountabilities may vary dependant on locality and may include any other duties considered reasonable by the line manager. Dimensions: No of Personnel: 100+ Budget: [Financial value of budget/account responsibility] Organisation Chart: What youll have: Strong leadership skills. At Least 8 years experience in a similar role. An in-depth knowledge of operational management preferably in the food industry. Experience of change management and continuous improvement techniques. An understanding of health and safety regulations and implementation of safe working practices. Intermediate Food Hygiene Certificate-desirable but not essential. People management skills, e.g. dealing with performance issues, grievances, holidays, and absence management. Experience in creation of forecasts and budgets. Computer literate, and ability to interpret complex data.
