The Diamond Coast is looking for an Accommodation Manager to join their Accommodation Team. About The Diamond Coast Located in Enniscrone, The Diamond Coast Hotel commands a prime location overlooking the breathtaking Enniscrone championship golf course, dune lands and stunning five kilometres of golden beaches, perfect for water sports, swimming and long walks. The luxury accommodation at the Diamond Coast Hotel comprises of 99 well appointed, spacious and tastefully decorated guest rooms. Many guest rooms enjoy views over Enniscrone Golf Course and the stunning dunes. The Coral Restaurant at the Diamond Coast Hotel offers a warm welcome, excellent cuisine, great wines, relaxing surroundings and friendly hotel staff to attend to your every need. Additional facilities include a crystal adorned banqueting suite perfect for your wedding day, seating up to 400 guests, meeting rooms and Stir Bistro. About Windward Management Diamond Coast Hotel is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners. Join us today as an Accommodation Manager! About The Role Job Title: Accommodation Manager Reports To: General Manager Responsible For: Accommodation Department Ensure all bedrooms, back of house and public areas are cleaned, serviced and maintained to the highest standards. Lead, organise, direct and support all accommodation operations and employees to obtain the highest standards and to provide efficient, prompt, courteous, trouble free and proactive service to customers, hence maximising customer satisfaction. PRINCIPAL ACCOUNTABILITIES Ensure rooms, furnishings, facilities and equipment are maintained in the cleanest possible condition and ensure that repair and maintenance is completed as required. Co-ordinate availability of rooms with Reception, ensuring any room discrepancies are communicated to ensure accurate room status at all times Check the arrivals list daily and ensure any VIPs, regular and long stay guests are taken care of appropriately. Together with supervisors conduct daily and random inspections of hotel and follow up. Schedule employees in accordance with forecasted occupancy and adjust staffing as necessary for changes in occupancy. Supervise and control all Accommodation operations ensuring prompt reporting of and action on issues. Ensure follow up as required. Schedule and supervise all rotational and special cleaning programmes. Ensure proper handling of Lost and Found Responsible for strict key control Ensure that costs of heat, light and power are kept to a minimum and that the use of these systems is optimised. Maintains heating, ventilating, air conditioning equipment, lifts, fire alarm and other essential equipment in optimal operating condition by ensuring routine maintenance and repairs are carried out. Manage preventative maintenance schedules throughout the hotel as per Hotel standards. Ensure adherence to all statutory regulations by regularly reviewing policies and procedures Ensure maintenance of technical plans, reference books, parts list, suppliers catalogues and any other relevant documentation Monitor guest feedback and produce appropriate action plans. Manage the delivery of high quality service to guests by ensuring guest needs and reasonable requests are met, seeking opportunities to continually improve guest service. Deal with any guest comments or complaints according to and report as appropriate to the General Manager. Finance Management Oversee inventory, purchasing, disbursement and cost control for all linen, cleaning, guest rooms, toilets, laundry supplies and Accommodation related machinery and equipment. Prepare and manage a cost effective budget with measurable targets for the department within the financial parameters set down by the hotel budget Ensure purchase orders are requested for any expenditure. Effectively monitor and analyse variations from the budget Develop procedures that track, report on, and control the running costs of the department Human Resources and Training To develop formal training plans and conduct on the job training sessions for Accommodation Department employees To assist in the identification of training needs within the Accommodation Department To establish and maintain effective Employee Relations within the department To identify employees with potential for promotion and/or transfer and makes appropriate development plans for him or her together with the Human Resources Department Looks for ways to motivate and challenge employees With guidance from the Human Resource Department to conduct such functions as: -Recruitment interviews -Corrective action interviews -Grievance meetings -Performance appraisals -Coaching and training sessions Health & Safety To ensure that all potential and real hazards are reported immediately To be fully conversant with all departmental Fire, Emergency and Bomb Procedures To ensure that all staff in the department work in a manner which is safe and unlikely to cause risk of harm or injury to selves or others To stimulate and encourage a general awareness of Health & Safety issues in relation to all tasks and activities undertaken in the Department To ensure that all members of the Department, including casual employees, have received adequate training in all aspects relevant to Health & Safety To ensure that the highest possible standards of personal hygiene are maintained by all members of the department Miscellaneous To attend and contribute to Department meetings, Morning meetings and weekly function sheet meetings To ensure that all Accommodation employees are wearing the correct uniform, which should be clean and in good repair General Duties To attend any meetings or training sessions/courses as required by Management To assist fellow employees to perform similar or related jobs as and when necessary To ensure guest satisfaction by performing such duties as attending to their requests and enquiries courteously and efficiently and accepting changes or additions in work hours which are necessary for the maintenance of uninterrupted service to Hotel Guests and Patrons To clean and maintain the work area, materials and equivalent, to report defective materials and equipment to superior To be fully conversant with: Hotel Fire, Bomb and Emergency Procedures Hotel and Company Security Procedures Hotel Health & Safety Policy and Procedures Hotel Facilities and Attractions Hotel Standards of Operation and Departmental Procedures Current Licensing Procedures Methods of Payment accepted by the Company Short and Long-term Marketing Promotions To continuously endeavour to improve the To be flexible in your role and the hours you work To continuously build and maintain relationships with clients and colleagues in every department To promote and sell the hotel products & services and have full knowledge of them Adherence to all Hotel and where appropriate financial and sales policies Required Criteria Skills Needed About The Company Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector. Company Culture At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive. Company Benefits Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform. Salary Not disclosed
The Diamond Coast is looking for Housekeeping Assistant to join the Team! Housekeeping Assistant is responsible for the cleaning, service and maintaining of guest bedrooms and public areas of the hotel to an approved standard, helping to create a pleasant and memorable stay for all guests. About The Diamond Coast Located in Enniscrone, The Diamond Coast Hotel commands a prime location overlooking the breathtaking Enniscrone championship golf course, dune lands and stunning five kilometres of golden beaches, perfect for water sports, swimming and long walks. The luxury accommodation at the Diamond Coast Hotel comprises of 99 well appointed, spacious and tastefully decorated guest rooms. Many guest rooms enjoy views over Enniscrone Golf Course and the stunning dunes. The Coral Restaurant at the Diamond Coast Hotel offers a warm welcome, excellent cuisine, great wines, relaxing surroundings and friendly hotel staff to attend to your every need. Additional facilities include a crystal adorned banqueting suite perfect for your wedding day, seating up to 400 guests, meeting rooms and Stir Bistro. About Windward Management Diamond Coast Hotel is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners. Join us today as a Housekeeping Assistant! About The Role Job Purpose: Housekeeping Assistant is responsible for the cleaning, service and maintaining of guest bedrooms and public areas of the hotel to an approved standard, helping to create a pleasant and memorable stay for all guests. Reporting To: Housekeeping Manager Housekeeping Assistant Key Duties & Responsibilities Tasks, Duties & Responsibilities To arrive on duty and identify areas as stipulated by Housekeeping Management to be serviced or cleaned. To follow established company standards as per the standard operating procedures. To clean and maintain all public areas. To operate these vehicles safely and according to instructions. To clean and care for departmental equipment and storage areas. To clean corridors including glass (fire doors) doors. To conduct deep clean service as per standard operating procedures and frequency. To report any maintenance defects or otherwise which would affect the quality of the guest experience and/or, safety of the building. To provide in-room amenities such as water, gifts, fruit etc, as per standards and protocols. To ensure that all guests privacy and comfort requests are responded to immediately. To ensure the removal and safe and appropriate disposal of wet waste, glass and recyclables. To attend weekly meetings or briefings as required by Accommodation Management. Anticipate guests needs, respond promptly and acknowledge all guests. To communicate effectively with all other team members. To adhere to all systems and procedures in place. Due to the cyclical nature of the hospitality industry, employees will be required to work varying schedules to reflect the business needs of the hotel which can include day, evening and/or weekend shifts. To participate in training programmes as required. HEALTH & SAFETY To rigidly follow and observe all hygiene standards, rules on smoking and comply with hotel policy regarding uniform. To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other person on the premises. To keep your work area tidy and safe and report any hazard, accident, loss or damage to management. To be aware of trained first-aid personnel on the premises and the location of first aid box/fire extinguishers and alarms. To observe all safety rules and procedures, including those laid down in the Health & Safety Statement. OTHER DUTIES The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management Perks and Benefits of working at Harvey's Point Hotel Excellent rate of pay Employee awards & recognition schemes including employee of the quarter, long service awards, team recognition days and random treat days Employee referral programme Learning and Development opportunities Opportunity to progress within the Windward Group Windward Group Hotel discounts Employee Assistance Programme Digital Wellness Programme Meals on duty Social events Required Criteria Skills Needed About The Company Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector. Company Culture At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive. Company Benefits Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform. Salary Not disclosed
