JOB TITLE: Shift Manager - Mace Ballinrobe REPORTING TO: Site Manager OBJECTIVE To support the Site Manager in ensuring the store operates efficiently and professionally, thus ensuring exceptional store performance, high profits, and exceptional customer service. JOB DESCRIPTION This position requires the role holder to be available to work on a full-time flexible basis, 5 days over 7 days per week. The purpose of this role is to support the Store Manager in the effective, efficient, and professional operation of the store to deliver exceptional store performance and provide high-quality customer experiences. The ideal candidate will possess many of the following attributes: Previous supervisory experience Operational knowledge of retail environment Excellent interpersonal skills An understanding of consumer needs Understanding of employment, health & safety, HACCP, and consumer legislation Committed to continually improving standards Self-motivated & ambitious Computer literate PERSON SPECIFICATION Main Duties: SUPERVISORY Supervise the activities of the retail sales team daily and ensure necessary tasks are completed to an appropriate level. Supervise the effective induction and training of employees. Assist the Store Manager in the effective management of retail sales team performance. CUSTOMER CARE Ensure customers receive high-quality and consistent service at all times. Proactively take necessary action in store improvements following customer complaints. OPERATIONS Ensure the store is merchandised in a customer-friendly and competitive manner, ensuring compliance with company procedures and guidelines. Maintain optimum housekeeping in the store. Coordinate in-store sales and promotions. Ensure adherence to the appropriate cash register and cash handling policy. STOCK MANAGEMENT Order stock. Assist the Store Manager in preparations for stock take and supervise where appropriate. Assist the Store Manager in minimizing stock loss through wastage, damages, and pilferage. Ensure food management and waste systems are adhered to by the retail sales team. Check to ensure adequate stock is available for customer needs. Ensure stock is rotated appropriately to ensure in-date stock is available and minimize waste through out-of-date stock. LEGISLATION & SECURITY Ensure secure opening and closing procedures with the Store Manager. Assist the manager as appropriate in matters relating to managing staff ensuring compliance with employment, HACCP, Health & Safety, and Consumer legislation. Identify and reduce potential hazards in the store. Work with the Store Manager to ensure Health & Safety checks are conducted and actioned accordingly. Requirements: Candidates must have fluent English, an EU work permit, and reside a commutable distance from the business. Job Types: Full-time, Permanent Pay: €26,000.00-€32,000.00 per year Benefits: Employee discount On-site parking Schedule: 10 hour shift 8 hour shift Day shift Night shift Weekend availability Application question(s): Do you have leadership skills? Experience: Relevant: 3 years (required) Work Location: In person #J-18808-Ljbffr
