About DataVisor DataVisor is the world’s leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in the industry. With an open SaaS platform that supports easy consolidation and enrichment of any data, DataVisor's solution scales infinitely and enables organizations to act on fast-evolving fraud and money laundering activities in real-time. Its patented unsupervised machine learning technology, advanced device intelligence, powerful decision engine, and investigation tools work together to provide guaranteed performance lift from day one. The flexible architecture of DataVisor's platform allows enterprises to power sophisticated and complex use cases across different businesses while dramatically lowering the total cost of ownership. DataVisor is recognized as an industry leader and has been adopted by Fortune 500 companies globally across many industries. Our award-winning software platform is powered by a team of world-class experts in big data, machine learning, security, and scalable infrastructure. Our culture is open, positive, collaborative, and results-driven. Come join us! Position Overview As a Senior Technical Account Manager (TAM), you will manage a portfolio of client relationships and establish yourself as a trusted technical advisor and solution partner for the key leaders within the customer’s fraud and risk teams. You will partner with our Delivery Team to oversee the customer’s data integration and onboarding process. Your goal is to ensure that the customer adopts best practices in the implementation of our platform to ensure they extract the maximum value from their investment. You will engage in broad ranging topics from assessing/debugging platform performance or product functional issues, provide technical guidance and best practices, or advise on customer’s use of custom or DataVisor built machine learning models and/or automation rules to detect suspicious activities. You will work cross-functionally with Customer Success, Engineering, and Product teams to achieve your goals. Key Responsibilities Provide product support, escalation, and resolution of technical issues Architect machine learning and rule-based solutions for customers’ fraud problems Lead solution deployment deep dive discussions in late stage pre-sales calls Understand client use cases and define plans to achieve success criteria Manage integration and product implementation process for customers Conduct and coordinate business reviews and presentations with clients Drive product roadmap by communicating client feedback to internal teams Attend meetups, events, and conferences as a technical ambassador An EU citizen residing in Ireland 10+ years of experience in banking, payment, social, or e-commerce industries, as customer facing technical roles e.g. technical account manager or solution consultant B.A./B.S. degree in a technical or analytical discipline Excellent communication and presentation skills Strong time and project management ability with focus to ensure deadlines are met Experience in fraud detection and risk management is a big plus Coding and database experience (e.g. Python, Java, SQL) a plus Bonus, PTO, Stock Option, Health Benefits #J-18808-Ljbffr
DataVisor is the world’s leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in the industry. With an open SaaS platform that supports easy consolidation and enrichment of any data, DataVisor's fraud and anti-money laundering (AML) solutions scale infinitely and enable organizations to act on fast-evolving fraud and money laundering activities in real time. Its patented unsupervised machine learning technology, advanced device intelligence, powerful decision engine, and investigation tools work together to provide significant performance lift from day one. DataVisor's platform is architected to support multiple use cases across different business units flexibly, dramatically lowering total cost of ownership, compared to legacy point solutions. DataVisor is recognized as an industry leader and has been adopted by many Fortune 500 companies across the globe. Our award-winning software platform is powered by a team of world-class experts in big data, machine learning, security, and scalable infrastructure. Our culture is open, positive, collaborative, and results-driven. Come join us! Job Summary As a Customer Success Manager (CSM), you will serve as a strategic partner to key enterprise clients, helping them drive ROI through advanced fraud detection, AML compliance, and operational optimization. You’ll lead customer engagements across a portfolio of Fortune 500 companies in FinTech, Banking, and E-commerce, providing expert guidance on how to maximize value from our industry-leading SaaS platform. Your responsibilities include monitoring detection system performance, advising on best practices for using machine learning models, rules engine, and device intelligence signals, and identifying opportunities to reduce fraud or money laundering risks and streamline operations. You’ll work cross-functionally with Product and Engineering teams to advocate for customer needs and support ongoing innovation. This role combines strategic consulting, data-driven decisioning, and hands-on product expertise to deliver measurable impact for our clients. This is a remote-based position and will be located in Ireland Act as the primary point of contact and trusted advisor for assigned enterprise customers, ensuring successful onboarding, adoption, and long-term value realization Understand client business models, fraud/AML risk exposure, and operational needs to define success criteria and shape tailored solution strategies Partner closely with clients to align our fraud detection and AML platform capabilities to their goals, driving measurable improvements in fraud prevention, loss reduction, and operational efficiency Coordinate with internal teams (including Modeling, Product, and Engineering) to ensure timely delivery of enhancements, issue resolution, and optimization of detection outcomes Translate customer insights into actionable feedback for internal roadmap planning and product improvements Monitor detection performance metrics, support quarterly business reviews, and proactively identify opportunities for expansion or deeper integration Educate clients on best practices in fraud/AML strategies and platform usage to maximize return on investment Represent the voice of the customer internally and the voice of our platform externally, including participation in industry events, customer workshops, and solution showcases EU Citizen, residence of Ireland Skillset Requirements 3+ years of experience in fraud strategy, risk analytics, customer success, or fraud operations within fintech, banking, payments, or e-commerce industries Deep understanding of fraud/AML use cases such as transaction fraud, account takeover, promotion abuse, synthetic identity fraud, or mule detection Experience working with machine learning-based detection systems and/or rule engines for fraud prevention Strong analytical skills; proficient with SQL, and experience in Python or R for data exploration and investigation Excellent verbal and written communication skills; able to explain technical concepts to both technical and non-technical stakeholders Confident in leading customer-facing discussions and executive presentations Highly organized with strong project ownership and time management skills; able to manage multiple enterprise accounts simultaneously Bachelor’s degree in a technical, analytical, or business-related field; advanced degree a plus Base salary and bonus #J-18808-Ljbffr
