Shape the Industry and Your Career At Cytora, now an Applied Systems company, we’re transforming how insurers and brokers connect, operate, and grow. Our AI-powered platform is driving smarter decisions, greater efficiency, and seamless collaboration across the global insurance ecosystem. As we accelerate digital transformation, we’re looking for curious, collaborative minds ready to help shape what’s next. If you’re energized by innovation and inspired by impact, your future starts here. Position Overview As a Product Support Engineer , you will be the first point of contact for enterprise customers, addressing their technical questions and resolving issues that arise in production environments. You will play a key role in ensuring our customers achieve success with the Cytora Platform by providing timely support, clear guidance, and expert troubleshooting. Your ability to understand the technical architecture and workflows of our platform will be critical in identifying root causes and delivering effective solutions. What You’ll Do Serve as the primary contact for technical support requests from enterprise customers. Provide expert assistance in resolving production issues, including diagnosing and troubleshooting platform-related problems. Triage and elevate complex issues to engineering teams with clear documentation of diagnostics and context. Respond to customer questions about platform functionality, integrations, and configuration. Maintain detailed records of all customer interactions and resolutions in the support system. Collaborate with internal teams to ensure customer feedback informs product enhancements. Contribute to the creation and maintenance of a robust knowledge base to empower customers with self‑service resources. Conduct post‑mortems to identify root causes and recommend preventive measures. Act as a trusted advisor, guiding customers on best practices for using the Cytora Platform effectively. Write self‑serve troubleshooting documentation for customers and internal Centre of Excellence. What You Bring Must Have Experience in a client‑facing elevated technical support or analyst role. Practical experience in working with REST API. Strong knowledge of Python. Experience in troubleshooting production environments and testing new features. Proven ability to diagnose and resolve technical issues. Experience navigating monitoring tools like Datadog. Extensive experience working with Postman. Familiarity with Github. Excellent communication and interpersonal skills to manage customer communication. Desirable Experience building BAU and production support function. Engineering or QA background. Experience working with SaaS B2B enterprise customers. Knowledge of the insurance or InsurTech industry. Familiarity with underwriting workflows and schemas. Exposure to AI or Generative AI technologies. Experience in configuring and testing SaaS or AI‑based products. Why Cytora We’re building the future of insurance and we’re doing it together. At Cytora, now part of Applied Systems, we’re driven by a shared mission to transform the industry through AI‑powered solutions that deliver smarter decisions, stronger connections, and better outcomes. We foster a culture that values who you are and recognizes that you’re more than your role: you’re a teammate, and you matter. We thrive on the strength of our diverse experiences and celebrate the uniqueness each person brings to work every day. We believe flexibility fuels performance. Whether remote, hybrid, or in‑office, we empower our teams to work in ways that work best for them. Here’s what you can expect when you join us Competitive salary Flexible working and remote options Professional development budget & conference access Annual company retreats A mission‑driven culture that puts people first Location This role is remote and we are looking for individuals based in the UK. Additionally, this role is only suited for professionals currently based in the UK and have full rights to work as we don't offer sponsorship at this stage. EEO Statement Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law. #J-18808-Ljbffr
A tech-driven insurance firm is seeking a Product Support Engineer to be the first point of contact for technical inquiries from enterprise customers. The role involves diagnosing issues, collaborating with internal teams, and contributing to a knowledge base. Strong expertise in REST API, Python, and experience in production support are essential. The position allows for flexible working arrangements and aims to foster innovation and collaboration in a supportive environment. #J-18808-Ljbffr
Join to apply for the Business Analyst - Spanish Speaker role at Cytora . Cytora , now part of Applied Systems , combines cutting‑edge innovation with global scale to transform commercial insurance. Founded in 2012, Cytora enables insurers to digitise risks, unlock the value of external data and automate risk intake across SME, Mid‑Market, and Specialty lines. Applied Systems, a global leader in insurance technology since 1983, powers more than 18,000 agencies and 160,000+ users across North America and Europe with its cloud‑based software solutions. Together, Cytora and Applied Systems are accelerating digital transformation across the insurance industry—driving greater efficiency, data‑driven insights, and connectivity between insurers and brokers worldwide. Role As a business analyst you would be responsible for: Analysing technical underwriting guides and question sets to determine important data points, identify appetite and prioritise rules. Engaging with the Underwriting team leader and underwriters to create process workflows, both before and after Cytora. Supporting the delivery team with requirement refinement. Supporting deployment of Cytora to insurers, including training, operational transformation support and process‑efficiency improvements. Identifying benefit measures and implementing methods to baseline and measure ongoing benefits. Requirements Strong commercial awareness and drive to deliver the most business value for our customers. Desire to work in an agile environment. Drive for continuous improvement. Strong communication skills, with the ability to talk to colleagues about your work in a way that educates and inspires. Multilingual: need to speak English and Spanish. Location Cytora is a remote-first company. For this role you can be based anywhere in the UK or Ireland provided you have fluent spoken and written English and the permanent right to work without requiring visa sponsorship. Benefits Competitive salary Fully remote Fun, vibrant and energetic environment with people that want to make a difference Opportunity to learn and build new skills in an expanding business Private health insurance Choice of laptop Flexi‑working Company trips Equal Opportunities We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, political affiliation, national origin, sex, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr
Business Analyst – Swedish or Dutch speaking Cytora, now part of Applied Systems, combines cutting‑edge innovation with global scale to transform commercial insurance. Founded in 2012, Cytora enables insurers to digitise risks, unlock the value of external data, and automate risk intake across SME, Mid‑Market, and Specialty lines. Applied Systems is a global leader in insurance technology since 1983, powering more than 18,000 agencies and 160,000+ users across North America and Europe with its cloud‑based software solutions. Together, Cytora and Applied Systems are accelerating digital transformation across the insurance industry—driving greater efficiency, data‑driven insights, and connectivity between insurers and brokers worldwide. Role As a business analyst, you would be responsible for: Analysing technical underwriting guides and question sets to determine important data points, identify appetite, and prioritise rules. Engaging with the Underwriting team leader and underwriters to create process workflows, both before and after Cytora. Supporting the delivery team with refinement of requirements. Supporting deployment of Cytora to insurers, including training, operational transformation support and process efficiency improvements. Identifying benefits measures and implementing methods to baseline and measure ongoing benefits. Requirements Strong commercial awareness and drive to deliver the most business value for our customers. Desire to work in an agile environment. Drive for continuous improvement. Strong communication skills, with the ability to talk to colleagues about your work in a way that educates and inspires. Fluency in English and Swedish or Dutch. Permanent right to work in the UK without requiring visa sponsorship. Location Cytora is a remote‑first company. For this role you can be based anywhere in the UK, provided you meet the language and right‑to‑work requirements. Benefits Competitive salary. Fully remote. Vibrant and energetic environment with people that want to make a difference. Opportunity to learn and build new skills in an expanding business. Private health insurance. Choice of laptop. Flexi‑working. Company trips. Equal Opportunities We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, political affiliation, national origin, sex, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr
A leading technology company is seeking a Business Analyst who speaks Swedish or Dutch to work remotely from anywhere in the UK. The role involves analyzing technical underwriting guides, supporting deployment initiatives, and continuously improving processes. The ideal candidate has strong commercial awareness, agile experience, and excellent communication skills. Additional perks include competitive salary, private health insurance, and flexible working options. #J-18808-Ljbffr
