Initial 3 month Contract with view to extension for the right candidate | Immediate Start | Galway We are seeking an Employer Engagement & Work-Based Learning Officer on behalf of our client, higher education institution based in Galway that places a strong emphasis on employability, applied learning, and close collaboration with industry across Business, Finance, and IT-focused programmes. They work extensively with employers at regional, national, and international level to deliver structured internships and work-based learning opportunities that meet academic and professional standards. Role Overview Our client is looking to appoint an Employer Engagement & Work-Based Learning Officer to support the coordination and delivery of student internships and placement programmes. This is a hands-on delivery role with responsibility for developing placement opportunities, managing employer relationships, and supporting students through every stage of the placement journey. The role involves close collaboration with academic teams and requires someone who is commercially minded, highly organised, and comfortable operating in a target-led, stakeholder-rich environment. Key Responsibilities Employer Engagement & Placement Development Identify, source and coordinate high-quality internships and work-based learning opportunities that align with academic criteria, student requirements, employer needs and institutional goals Proactively grow and maintain an employer contact database through innovative engagement strategies Keep informed of current and emerging trends in internships, graduate recruitment and development practices across SMEs and large organisations Maintain and strengthen existing employer partnerships while continuously identifying new placement opportunities Placement Coordination & Student Support Oversee placement processes in partnership with Programme Directors, Course Co-ordinators and the Postgraduate Internship Director Provide structured support to students before placement commencement, throughout the placement period, and on completion Collaborate with academic colleagues to develop and deliver placement preparation initiatives, including: Individual student guidance Placement readiness and preparation Application and selection processes Workplace effectiveness and reflective learning Inclusive Placement Support Work closely with the Disability Support Office to support students with disabilities undertaking placements Prepare Placement Planning Reports detailing reasonable accommodations where applicable Governance, Reporting & Compliance Ensure all placement activity aligns with Work-Based Learning policies and procedures Contribute to the ongoing review and development of placement-related processes and policies Manage compliance requirements for overseas placements, including insurance, visas, work permits and relevant documentation Track progress against monthly delivery targets and prepare associated reports Gather, analyse and report on feedback and data from employer and student surveys Marketing & External Representation Support the promotion and visibility of placement programmes and opportunities Represent the institution at employer and student engagement events such as graduate fairs, company launches, seminars and open days Essential Requirements A primary degree (Level 8 or equivalent), preferably in Business or IT At least three years recent and relevant experience in one of the following: Recruitment (agency or in-house), including business development/client sourcing and end-to-end candidate management, or Employer engagement, partnership management or placement-focused roles, with exposure to Finance and/or IT sectors Demonstrated ability to: Build and maintain effective working relationships with employers, students and academic stakeholders Work autonomously while contributing effectively within a team environment Deliver workshops, presentations or structured group sessions Strong communication, influencing and presentation skills Excellent organisational and project coordination capability Proven experience delivering against targets in a competitive or results-driven environment Working knowledge of: Higher education structures and environments Work-based learning and placement models Strong analytical and report-writing skills High level of ICT competence, including the effective use of social media for engagement and outreach Desirable Requirements Postgraduate qualification Previous experience supporting placements or employer engagement within education or a related sector Strong problem-solving capability with a logical, analytical and decisive approach If you are interested in this role please apply today or email with your updated CV for more info. Skills: recruitment communication organisation
FINANCE MANAGER My client, a global technology organisation, seeks to hire an qualified accountant with strong people management skills, to join their team in the role of a Revenue Manager. This is a hands-on and operational leadership role responsible for all EMEA activity relating to revenue recognition, invoicing, reporting, and financial controls. The role includes leadership of up to 10 direct and indirect reports both locally in Galway and across Europe. The successful candidate will report to a Finance Director, working closely with in-country Financial Controllers across Europe. This is a permanent job, based in Galway City, 3 days per week in the office, with an attractive salary, bonus and benefits package. RESPONSIBILITIES: Oversee all EMEA revenue operations including recording, review, and reconciliation of more than €400 million in annual sales orders, ensuring compliance with company policy and regulatory requirements. Manage revenue recognition, deferred revenue, VAT, and GAAP/IFRS accuracy and integrity across the region. Perform analysis, investigation, and reporting to support EMEA financial performance. Lead and develop the EMEA Revenue and Controls (RAC) team, implementing structured training, coaching, and career development programs. Assess team performance using data-driven measurement to ensure productivity, accuracy, and efficiency across the organisation. Manage within a matrix structure, aligning priorities with Country Controllers, Sales Leaders, and Finance Managers across EMEA. Collaborate with Sales, Customer Support, Financial Systems, and global RAC teams to streamline workflows and drive continuous process improvement. Support global and regional process improvement initiatives aimed at reducing waste and improving cycle times. Assist with the preparation and review of financial reports including balance sheets, contribution margin, cash, and accounts receivable. Develop expertise in the organisations financial systems, licensing structures, pricing models, account hierarchy, and commissions framework. Work with the Financial Systems team to identify inefficiencies, propose workflow enhancements, and support testing and training for system updates. Ensure adherence to internal controls, including GDPR and data protection requirements, safeguarding the integrity of financial reporting. Support internal and external audit requests and ensure full audit readiness across all EMEA revenue processes. Lead financial and operational analysis of the indirect channel, working with senior management to evaluate distributor and reseller performance and provide recommendations to improve profitability. REQUIREMENTS: Qualified Accountant, Big 4 trained - Essential 2 Years + experience in people management, hiring, coaching, performance management and delegating tasks - Essential Experience within a high-tech or software industry environment - Desired Strong ERP experience including GL and CRM systems exposure. Knowledge of sales administration, sales operations processes, and revenue workflows - Desired, not essential. Experience using analytical tools, reporting tools, and data mining techniques. For more information, please contact #LI-PKCABC Skills: technology SSC Revenue accounting people management Benefits: Paid Holidays VHI Share options Pension
WORKFORCE MANAGEMENT LEAD AI ENABLED CONTACT CENTRE OPTIMISATION My client, a Galway-based insurer, is seeking to appoint a Workforce Management Lead to take full operational ownership of workforce planning, AI-enabled optimisation, and cost-efficient service delivery across a regulated, multi-channel contact-centre environment. Reporting to the Operations Manager, this role will lead a team of four workforce management professionals supporting an onshore and offshore workforce of approximately 200 FTE across voice, digital, and back-office channels. The role carries formal authority to recommend, replace, or decommission workforce management and AI tools, with direct visibility of cost, benefit, and return on investment. The successful candidate will be accountable for translating AI capability into measurable SLA stability and cost reduction while operating within Central Bank of Ireland governance requirements. This is a permanent role based in Galway City on a hybrid basis, offering a competitive salary, bonus, and benefits package. KEY RESPONSIBILITIES *The Workforce Management Lead will own end-to-end demand forecasting, capacity planning, and staffing models across all customer contact channels. *The role will involve leading, developing, and performance-managing a team of workforce analysts and schedulers, while designing scheduling frameworks that balance service levels, cost-to-serve, and agent experience. *The postholder will actively monitor real-time and intraday performance, taking decisive corrective action to protect SLAs and operational outcomes. *Clear, executive-level reporting will be delivered on forecast accuracy, occupancy, shrinkage, adherence, and productivity KPIs, with close partnership with the Operations Director and senior operational leaders to align workforce strategy with business objectives. *A core accountability of the role is the operational deployment of AI-enabled capabilities across workforce management and contact-centre optimisation. *This includes implementing AI-assisted forecasting, scenario modelling, and demand planning to improve accuracy and resilience, as well as deploying AI-driven real-time intraday optimisation such as staffing recommendations, workload rebalancing, and performance anomaly detection. *The role will also leverage AI to support demand shaping, routing logic, and capacity optimisation, ensuring that AI outputs translate into practical operational actions. *Acting as the business owner for AI use cases, the Workforce Management Lead will work closely with IT and external vendors to ensure solutions deliver tangible operational value, define success metrics, and track measurable impact on SLA performance, cost reduction, and customer outcomes. Where tools or approaches fail to deliver ROI, the role is expected to formally recommend replacement or decommissioning. *The Workforce Management Lead will also lead the workforce planning function through the transition from Verint to Calabrio, ensuring operational continuity, data integrity, and user adoption throughout the change. Working closely with IT, Data, Risk, and Compliance teams, the role will ensure that AI-enabled decision support is explainable, auditable, and regulator-ready in line with Central Bank of Ireland expectations. Appropriate controls, documentation, and governance will be established for AI-supported operational decisions. *From a commercial and continuous improvement perspective, the role will maintain clear visibility of workforce and AI-related costs, benefits, and efficiency gains, while building and evolving operational playbooks, standards, and best practices. *The Workforce Management Lead will drive continuous improvement initiatives across tools, processes, and ways of working and act as the internal subject matter expert for AI-enabled workforce optimisation and contact-centre performance. REQUIREMENTS *The successful candidate will have a minimum of five years experience in workforce planning within a medium-to-large contact-centre environment, with a proven track record of leading WFM teams and influencing senior operational stakeholders. *Strong hands-on experience with workforce management platforms such as Verint and/or Calabrio is essential, alongside demonstrated experience operationalising AI-enabled forecasting, intraday optimisation, or decision-support tools in live environments. *Experience operating in regulated or highly governed industries is required. *Candidates must demonstrate strong commercial and data literacy, including advanced Excel skills and working knowledge of analytics or business intelligence tools. *Experience supporting multi-site, hybrid, or offshore delivery models is essential, along with a clear track record of driving adoption, cost reduction, and operational improvement. For more information, please contact #LI-PKCABC Skills: workforce management budgeting forecasting AI verint calabrio webex Benefits: Pension Bonus
Compliance Team Lead Carrick-on-Shannon or Dublin Hybrid Our client, an innovative financial services company are seeking a Data Protection Officer to join their growing team in Carrick-on-Shannon or Dublin on a Full-Time permanent basis. The successful candidate will have the opportunity to work closely with senior management and play a key role in the development, management and oversight of the Companys Data Protection Framework. The position would suit a person experienced in Data Protection ideally with experience within the financial services sector who is looking for a challenging and rewarding role in a growing organisation. Responsibilities: Lead out a robust Data Protection framework for the organisation. Ensure the company meets all legal and regulatory requirements in relation to Data Protection including GDPR in conjunction with the Compliance Team. Ensure that company policies are in compliance with GDPR (General Data Protection Regulation) and Data Protection Legislation. Draft new and amend existing internal data protection policies, guidelines, and procedures, in consultation with key stakeholders Evaluate the existing data protection framework to identify areas of no or partial compliance, and rectify any issues Manage the Record of Processing activities and Retention of Data. Carry out Data Protection Impact Assessments as required. Devise training plans and provide data protection advice to staff members who are involved in data handling or processing. Promote a culture of data protection and compliance across all areas of the company. Providing reports to the Leadership Team on activities and identifying on-going improvements to the Compliance framework. Monitoring and management of internal and external risks that could affect the company including risks to its employees, members, reputation, and assets, and assisting with managing and mitigating those risks. Conduct audits to ensure compliance and to address potential issues Performing any other reasonable task assigned by the Chief Compliance Officer. Work collaboratively as part of a great team to contribute to overall project goals The successful candidate should ideally have the following attributes: A minimum of 5 years experience working in a Data Protection or compliance role in a financial services organisation. A relevant Data Protection qualification would be a distinct advantage. Knowledge of Irish financial services regulatory framework, legal and regulatory requirements would be an advantage. Excellent attention to detail and organisational skills. Excellent interpersonal, project management and communication skills. Ability to work with initiative and as part of an agile team and independently within a team environment. Formoreinformation,pleasecontact #LI-JM10 Skills: Data Protection Legal Financial
Compliance Team Lead Carrick-on-Shannon Our client, an innovative financial services company are seeking a Compliance Team Lead to join their growing team in Carrick-on-Shannon, County Leitrim on a Full-Time permanent basis. The successful candidate will have the opportunity to work closely with management and play a role in the design, development, management and oversight of the Companys Compliance Management Framework. The position would suit a person experienced in Compliance ideally with experience within the financial services sector who is looking for a challenging and rewarding role in a growing organisation. Responsibilities: Manage and oversee the compliance team responsible for companies compliance queries. Submit reporting requirements to third-party service providers as required. Oversee the quarterly reporting to partner companies and the complaints process. Review and update both the Internal company policies and policies provided to Credit Unions. Complete the Annual Due Diligence. Contribute to the development and improvement of the compliance framework for the company. Provide oversight, monitoring, and independent challenge of processes to ensure compliance with policies. Identification of emerging changes to legal and regulatory requirements. Providing reports to the Chief Compliance Officer (CCO) on ongoing activities and identifying on-going improvements to the compliance framework. Performing any other reasonable task assigned by the CCO. Work collaboratively as part of a great team to contribute to overall project goals. The successful candidate should ideally have the following attributes: A minimum of 3 years experience working in a monitoring or compliance role in a financial services organisation. A relevant qualification would be a distinct advantage. Experience managing or leading a team. Knowledge of Irish financial services regulatory framework, legal and regulatory requirements would be an advantage. Excellent attention to detail and organisational skills. Excellent interpersonal, project management and communication skills. Ability to work with initiative and as part of an agile team and independently within a team environment. Formoreinformation,pleasecontact #LI-JM10 Skills: Compliance Legal Financial
