A leading Tech company in Dublin seeks a temporary Support Engineer/Solutions Architect to provide technical support and operational assistance. Responsibilities include troubleshooting issues, supporting users, documenting solutions, and collaborating with cross-functional teams. Candidates should possess strong problem-solving skills, familiarity with ticketing tools, and excellent communication abilities. The role is based in Dublin with potential for flexible remote work within Ireland. #J-18808-Ljbffr
Our client, a leading Tech company in Dublin, is seeking a temporary Support Engineer/Solutions Architect to help deliver reliable technical support and operational assistance for internal tools and/or business-critical systems. In this role, you will troubleshoot issues, support users or stakeholders, document solutions, and partner with cross‑functional teams to drive timely resolution of go‑to‑market rollouts. Responsibilities Communicate clearly and professionally with stakeholders regarding status, next steps, and resolution timelines Provide responsive technical support by triaging, diagnosing, and resolving customer‑reported issues Document troubleshooting steps, known issues, and best practices to improve support efficiency and quality Identify recurring problems and recommend process improvements to reduce future incidents Support basic operational tasks (e.g., access support, configuration guidance, and issue reproduction) as needed Strong problem‑solving skills with the ability to debug issues systematically and explain solutions clearly Familiarity with ticketing/workflow tools (e.g., ServiceNow, Jira, Zendesk, or similar) and documenting technical processes Ability to manage multiple requests concurrently and prioritize effectively in a fast‑paced environment Strong written and verbal communication skills Location: Dublin (with potential flexibility for remote work within Ireland, subject to business needs and local requirements) #J-18808-Ljbffr
Content Operations - Content Strategist II Contract with Client via Coyle Consulting Start/End Dates: 17/05/2026 - 16/04/2027 Fully Remote in Ireland Our client, a leading tech company is looking for an experience Content Strategist to join their team on an 11 month contract via Coyle Consulting. Conduct Root Cause Analyses (RCAs) on user support tickets to identify issues with our support chatbot, including issue replication and debugging. Scope the prevalence and impact of issues using available data tools Mitigate identified issues through content updates, prompt engineering, and index patching, iterating as needed to ensure accuracy and quality Triage and elevate: Where issues fall outside of content — such as retrieval, response generation, or platform bugs — triage and route to the relevant teams (e.g. Engineering, Support Ops) with clear, well‑documented context Test and validate: Dogfood the support chatbot to verify issue resolution post‑fix, and debug further if issues persist Write, edit, test, and improve Help Center articles and customer support responses grounded in content strategy Develop and refine content to enable Generative AI experiences Apply, maintain, and champion content standards and best practices across the team Use data to inform content decisions and partner with cross‑functional teams to improve support experiences Manage multiple projects simultaneously with close attention to detail, navigating tight and frequently shifting deadlines Collaborate with Product, Engineering, and Operations teams to craft effective, empathetic support messaging Raise feedback and process improvement recommendations with associated teams to continuously enhance workflows and tooling Minimum Qualifications Bachelor's degree in English, Communications, or a relevant field (or equivalent international qualification) 2+ years of experience in a technical writing or content strategy role 6+ months of experience writing content for Generative AI Demonstrated critical thinking and editorial judgement around complex, sensitive topics, with a track record of managing large AI‑enabling content sets Proven ability to plan and write online help content and customer support responses for social media platforms and/or mobile apps Experience with content management systems (CMS) and project management tools Preferred Qualifications Project management experience, including navigating ambiguity and balancing competing priorities Familiarity with data analysis, XML editing, and AI tools Experience conducting root cause analysis or debugging user‑facing product issues Comfort working with basic data querying or scripting tools to scope issue prevalence #J-18808-Ljbffr
A leading consulting firm is seeking an experienced Content Strategist II for a fully remote role in Ireland. The position involves conducting root cause analyses, enhancing help center articles, and managing content strategies related to Generative AI. The ideal candidate will have a Bachelor's degree and at least 2 years of experience in technical writing or content strategy. This position offers an 11 month contract with a dynamic team focused on improving user support experiences. #J-18808-Ljbffr
Employment Type: Contract via Coyle Consulting Working Schedule: Hybrid (Monday and Friday - Remote, Tuesday, Wednesday and Thursday - Office) Overview Our Client, a tech giant, is looking for a Legal Specialist to join their team for a short term contract via Coyle Consulting. As a Legal Specialist, you execute complete tasks and provide support to the Legal Department on various legal and administrative matters within the scope of a larger project. You act as a point person for internal or external clients, prepare preliminary drafts of legal documents, create process documentation, and drive training sessions. You own well-defined projects and handle legal and business/non-legal matters of low to moderate risk of complexity with some guidance including managing information and documentation, conducting legal reviews, advising clients on risks and solutions, and improving processes. You interact with multiple groups within the Legal Department, with internal stakeholders across the company, and with external parties and articulate legal and operational needs with parties who may have competing priorities. Responsibilities Draft legal agreements of medium risk and complexity with some guidance. Support other areas of Legal Operations, including managing outside counsel expenses, budgets, and alternative fee arrangements, performing financial analytics, and implementing best practices across law firms via partners, emails, face-to-face interactions, written guidelines, or playbooks, with some guidance. Help conduct legal reviews, due diligence, and investigations of our product, marketing, sales, corporate, compliance, and governance documentation and initiatives and work in consultation with our government affairs representatives to provide solution-oriented practical advice to facilitate launches and innovation with some guidance. Investigate and respond to consumer complaints, small claims complaints, gather facts and supporting materials/information, prepare responsive letter briefs, collaborate with outside counsel, and appear in court when necessary, with some guidance. Advise clients on risks, complex agreement, and corporate and compliance structures, approval processes and our policies and procedures of moderate risk/complexity, with some guidance. Manage information and documentation of moderate risk/complexity within team/case/project to improve the efficiency and effectiveness of the team that they support, with some guidance. Help scale operations as we grow. Identify areas for increased efficiency where new or existing technological or/and process solutions can be deployed to creatively solve problems or develop time-saving workflows for medium risk and complexity matters, under some guidance. Work alongside cross-functional Legal and non-Legal teams to conduct fact-finding investigations to gather information, documents, and data in response to discovery, regulatory agency, and various other 3rd parties requests and diligence matters, with some guidance. Process legal matters of low to moderate risk and complexity for both internal and external parties, with some guidance. Maintain and update metrics to evaluate timeliness and quality of services, policies, and procedures. Help update agreement templates, fall-backs, trainings, processes, and other resources with some guidance. Qualifications Functional knowledge Research and investigative skills Analytical, reasoning, and problem-solving skills E-filing and hard copies rules and requirements Communication, relationship building, and influencing skills Internet technologies Intellectual property (IP) systems and tools Manage large volumes of complex, high- pressure legal content reviews across different laws and regulations. Exercise sound judgment when legal or operational issues are a gating factor to progress and determine when to escalate or proceed with managed risk. Independently manage and improve existing processes, create new processes, and oversee their implementation. #J-18808-Ljbffr
A prominent consulting firm in Dublin, Ireland, is seeking a Legal Specialist to support their client's Legal Department on various legal and administrative matters. Responsibilities include drafting legal agreements, conducting legal reviews, and advising clients on compliance issues. The role offers a hybrid work schedule with remote options on certain days. Candidates will need strong analytical skills and the ability to handle multiple legal tasks efficiently. #J-18808-Ljbffr
