A digital performance agency in Ireland is seeking a strategic and dynamic Head of Client Services. The successful candidate will have a minimum of 7 years leading client relationships in a digital marketing agency, with a proven ability in strategy and performance across digital channels. Responsibilities include managing client retention, fostering team development, and driving innovative solutions. Join us in delivering exceptional customer experiences while contributing to organizational growth. #J-18808-Ljbffr
Core Optimisation is a rapidly growing Google Premier Partner and Meta Business Partner digital agency and due to our continued growth, we are recruiting for a Head of Client Services. The right candidate must be passionate about digital and the delivery of exceptional customer experience. We are looking for a candidate with experience leading client relationships within a digital marketing agency, with direct responsibility for strategy, performance, and delivery across core digital channels including paid media, SEO, social, CRO, analytics, and marketing technology. Our business is fast-paced, exciting and dynamic and we are looking for a flexible and driven individual who thrives in a busy environment. As Head of Client services there are 2 key areas of responsibility: Customer Performance and New Client Business. Responsibilities Customer Performance Team Management / Leadership of the Account Management Department Responsible for team development, new hires identification and induction Relationship Management and Client Retention 90% Retention target Build strong relationships with key clients and be the escalation point Identification of watch list clients and working with the team to ensure retention targets are hit Provide strategic direction by constantly monitoring customer satisfaction and industry trends and then recommending new projects/services, driving innovation Client Strategy Gain a deep understanding of the client’s needs and what they expect from our company at a macro level. Develop strategies to grow existing accounts and ensure service is of a high quality Process Establish more efficient processes across the Account Management Team Alleviate friction points for clients and team Quality Control Responsible for ensuring client work is of a consistently high standard Collaboration Lead effective, efficient and best-in-class cross-functional interaction within the agency to deliver client success Foster knowledge sharing across all disciplines to ensure collaborative and informed work Upsells Drive strategic upselling throughout the account management team New Client Pitches Support the Business Development team to develop and present persuasive pitches to potential clients or customers. Collaborate with cross-functional teams to tailor pitches to the specific needs of prospective clients. Feed into the preparation and delivery of presentations, proposals, and other materials to showcase the company's capabilities and solutions. Develop the team’s commercial confidence and acumen to upsell to existing clients. Set targets for both pitches and upsells at department level. Requirements and Skills 7 years leading client relationships within a digital marketing agency, with direct responsibility for strategy, performance, and delivery across core digital channels including paid media, SEO, social, CRO, analytics, and marketing technology. 2 years’ experience leading a team with proven success Excellent Communication Skills Excellent Commercial Acumen Customer Oriented with excellent interpersonal skills Strong Problem-Solving Skills Strong commercial leadership experience as well as operational experience. Excellent People Leadership Skills Mission/Purpose A strategic led digital performance agency delivering incremental growth for our clients. Growth in Relationships and Growth in results must underpin our values and behaviors. #J-18808-Ljbffr
