Job Title: Kitchen Porter Reporting to: Manager - COPE Galway Community Catering The Role COPE Galway's Community Catering service prepares and home delivers fresh, tasty, affordable meals to older people and people living with a disability or chronic illness. Meals4Health is a social enterprise of COPE Galway that provides a supportive workplace environment. The person in this position will work together with the Kitchen Porter team under the direction of the Chefs on duty. This is a varied and interesting role and is an excellent opportunity to join our dynamic team. Duties and Responsibilities General cleaning duties across all sections of the kitchen facility. Manage wash-up area, maintaining a supply of cooking ware & kitchen utensils. Help keep the food storage areas organized. Arrange equipment and ingredient deliveries. Be capable of working on your initiative and be organized in one's approach to working with the ability to work as part of a team. Be enthusiastic, approachable, communicative, and flexible. Food Safety / Health & Safety Ensure food safety & hygiene policies & procedures are strictly adhered to throughout all stages of the food flow chain. Ensure the kitchen & equipment are cleaned to the required standard and daily cleaning schedule is complete. Report any equipment faults and repairs necessary to the supervisor on duty. Familiarize yourself with safety features of the service including manual handling, the fire alarm system, fire blanket, and fire extinguishers. General Adhere to COPE Galway Code of Conduct. Provide support and assistance to kitchen volunteers. Participate in appropriate training programs as required. Work with the team to ensure HACCP processes are strictly followed & required daily documentation is complete. Other Benefits Meals provided on duty. Training in Trauma Informed Practice. Access to our Employee Assistance Program. Employee benefits such as special rates at gyms. Pension. Income Protection. Training and upskilling will be provided. Key Terms and Conditions Hours of Work: 30 hours per week Monday to Friday office hours ordinarily. Occasional out-of-hours work may be required. Contract: 2 Year Fixed Term Contract Pay: €14.12 Hourly Rate Location: Unit 5, Ballybane Industrial Estate, Galway. #J-18808-Ljbffr
Charity Shop Manager About COPE Galway COPE Galway's vision is a community where every person is valued, cared for, and supported at every stage of life. We work hard to achieve our vision by providing essential supports for people at challenging times in their lives and by advocating for systemic change to remove the root causes of inequality and disadvantage that constrain the wellbeing and development of individuals and families. COPE Galway responds to the needs of people in our community who face homelessness, domestic abuse and older people who need social and nutritional support. We aim to make a difference by empowering people, creating change, and strengthening our community. Further information on COPE Galway and the work that we do can be found at www.copegalway.ie. The Opportunity COPE Galway is looking for a passionate and driven Charity Shop Manager to be the driving force behind our new Charity Shop in Galway city. COPE Galway recently opened a new charity shop at Newtownsmith, Galway City. It is a vibrant, large space that allows us to dramatically increase the size of our operation and extend sales to second hand furniture, "pre-loved" formal wear/wedding dresses and more. As the Charity Shop Manager you will lead a team of volunteers, create vibrant displays, and manage daily operations. Your enthusiasm for sustainable shopping will inspire both customers and volunteers. Physical activity is part of the job, as you'll be hands-on in processing stock and creating impactful shop layouts. This is a full-time position (37 hours, 5 days per week). Are you someone with a high level of initiative, adaptability and creativity? Are you passionate about making a difference in your local community, sustainable shopping, and driving a circular economy while empowering volunteers? If yes then, this role is tailor-made for you! Main Responsibilities Manage the day-to-day operations of the shop, including incoming donations, volunteers, stock management, and merchandising Recruit, lead, train, and motivate volunteers to be ambassadors for COPE Galway while creating a positive and welcoming shop environment Deliver great customer service Create vibrant displays, including lifting and moving furniture Develop and implement strategies to increase sales and donations Support client needs through donated clothes and other items as necessary Create engaging social media content Maintain accurate financial records and prepare regular reports Ensure compliance with health and safety regulations and other legal requirements Business administration and communications with Head Office At all times proactively manage and maintain the good reputation of COPE Galway in the community, fostering strong relationships with donors, customers, and other stakeholders Skills and Experience Previous experience in retail management, preferably in a charity shop or other non-profit setting Excellent problem solving skills, the ability to adapt flexibly along with a can-do attitude Exceptional leadership skills with the ability to inspire and lead a diverse team of volunteers Ability to create and develop processes and procedures while adhering to organisational policies Ability to develop and implement effective marketing and promotional strategies Creativity and ability to think outside of the box A passion for the mission and values of COPE Galway Enthusiasm for sustainability and the circular economy, with a genuine commitment to eco-friendly practices Fluent in English A full driving licence Key terms and conditions of employment Contract: One Year Fixed Term Contract Full Time (November 2024-November 2025) Annual leave: 24 days Other Benefits: Training in Trauma Informed Practice Access to our Employee Assistance Programme Employee benefits such a special rate at gyms Bike to work scheme Hours of work: 37 hours per week #J-18808-Ljbffr
Job Title: Relief Children's Support Worker (rcsw) Date of Issue : September 2024 Reporting to: Solas Og manager/ Head of Domestic Abuse Location : COPE Galway Domestic Abuse Service Vision and Mission of COPE Galway COPE Galway's vision is a community where every person is valued, cared for and supported at every stage of life. Our missions is making a difference by empowering people, creating change and strengthening communities. Outcomes COPE Galway recognises the particular vulnerabilities faced by women and children who experience intimate partner abuse, and works both to support those who fall victim to such abuse, as well as striving to challenge societal norms and attitudes which allow domestic abuse to continue. Cope Galway's Domestic Abuse Service offers support to women who reside within the Refuge at Modh Eile House, as well as to many more who live in the community and receive support in their locality; we also work with children and young people who have been exposed to violence and abuse in the home. Overall Objectives: COPE Galway Domestic Abuse service (CGDAS) offers emotional and practical support for women and their children leaving an abusive relationship. It offers accommodation for women and their children in need of safety while they look at they support needs and future. There is a dedicated children's service that offers support to children using the service and to their mothers through a key working system. The children's service engages in training and awareness sessions with schools, other professionals and with group work for children in the community. The outreach service offers support and court accompaniment to women experiencing DVA in Galway city and county. Key Areas: Under the direction of the Solas Og manager and Head of the domestic abuse service you will: Playroom: Participate in the day to day running of the children's service Ensuring that the facilities are friendly, warm, inviting and in good repair. Ensure that high standards of cleanliness and hygiene are maintained in the playroom. Knowledgeable of the regulations underpinning early years and afterschool service and your role within those regulations. Be part of the planning process for activities and group work in the setting and have an ability to implement and evaluate the plans. Manage the use of the facilities indoor and outdoor to facilitate residents, outreach clients and participants of groups. Children's service: In the event of a crisis admission to have a calm approach, as well as carrying out a needs assessment and have the ability to make decisions under stress. Be vigilant for the signs of physical and sexual abuse, as well as neglect, emotional or developmental delay. Report and record as per procedure. Participate in a flexible and effective roster which will include days, evenings and weekends. Assist mothers with everyday practical tasks as required. Work closely with the wider service team in relation to supporting each family. Participate in appropriate training events Ensure that data is collected to populate statistics, for the purpose of applying for grants and annual report information. Health and Safety Personal: Employees are obliged to: Take reasonable care for their own safety, health and welfare, and that of others who may be affected by their actions or omissions. Co-operate with their employer in relation to compliance with statutory requirements under the Safety, Health and Welfare at Work Act, 1989.2005 Use protective equipment, clothing or other means for securing safety, health and welfare Respect protective clothing and equipment provided for securing the safety, health or welfare of persons arising out of work activities Report to management, without delay, any defects in the workplace, plant, equipment or systems of work, which may lead to danger. Ensure that you regularly review and proactively inform yourself of all health and safety and fire safety procedures on an ongoing basis. Be proactive in the area of self-care with regard to identifying any impacts of the work General Ensure that Health and Safety policy and procedures as per the COPE Galway Health and Safety Manual are fully adhered to. Ensure that Health and Safety procedures are understood by workers and residents, and are fully complied with. Liaise as appropriate in respect of the Health and Safety maintenance requirements of the service, meeting agreed response targets. Carry out Health and Safety duties specifically allocated to you. PERSON SPECIFICATION The ideal candidate will have a proven interest and experience in the area of Domestic Violence and Abuse and will have worked in a similar type of service If you have experience in working with children experiencing difficulties relating to domestic abuse (minimum one year), a relevant qualification and a commitment to our mission, then we would like to hear from you. Essential Requirements: Education: A 3rd level qualification in Early Years, childcare or relevant qualification (Minimum requirement of Fetac Level 5) Experience: Experience of working with disadvantaged children and children experiencing problems within their families due to violence or abuse. Experience of working with children and young people who display challenging behaviors. Experience of supporting mothers who need guidance in relation to how best support their children developmentally and emotionally Skills and Abilities: To be both flexible and adaptable in approach An ability to build positive relations with clients, colleagues, students, volunteers, and other professional agencies. An ability to act on one's own initiative and make decisions, taking into account views and opinions of colleagues, clients and other service providers Ability to be organised in one's approach to work, to follow through with tasks and to maintain records. An ability to cope with potentially abusive clients and situations. An ability to manage oneself in a stressful environment and to work effectively in crises An ability to maintain and foster a positive outlook and approach Desirable Requirements: Previous experience of working in the area of Violence against Women and Children Good working knowledge of Computers Training in Children's First Guidelines Full clean driver's license #J-18808-Ljbffr
Job Description Job Title: Regional Outreach Coordinator Reporting to: Day Centre Manager Date of Issue: August 2024 The Role The Regional Outreach Coordinator has overall responsibility for the leadership and operation of COPE Galway's Pilot Regional Outreach service for people who are rough sleeping in Counties Galway, Mayo and Roscommon, aligning it to the Organisation's existing City Outreach Service and ensuring the smooth operation of both. The Coordinator carries a client caseload and oversees the work of a Regional Outreach Project Worker as well as members of the Day Centre Team in relation to Street Outreach and a team of volunteers. They place a particular focus on the health needs of the client group and ensure that the team works in a culturally sensitive manner with marginalised communities, including Roma people. They focus on ensuring the provision of a high-quality service in line with NQSF (National Quality Standards Framework for Homeless Services) and leading and supporting their team to work to their fullest potential. They have a role in mentoring and supporting their colleagues with an aim of collaboratively embedding the values of COPE Galway and a trauma-informed approach within the service. The Service COPE Galway has operated a Street Outreach Service in Galway City since 2017, housed within our suite of Day Centre services for people who are experiencing homelessness. The aim of the Galway City Street Outreach has been to establish contact with people who are rough sleeping in the city, develop connections and assist and signpost people to where they can access services and supports through homeless services. Since 2019 the Nurse and GP from the Multi-disciplinary Team (MDT) for homeless have accompanied COPE Galway one morning per week with a focus on specifically addressing the health needs of those who are rough sleeping. The frequency of Street Outreach is currently eight times per week, four mornings from 6.30am and four evenings after 7.30pm. Much of the focus is on the Galway City Centre area and there is a more targeted approach towards other specific city locations where there are identified to be people sleeping rough. During severe weather events, including when the Severe Weather Response operated by COPE Galway is activated, there is a targeted approach taken to engaging with and transporting people rough sleeping to safe shelter. We are now extending the work of our Outreach Service for rough sleepers to Counties Galway, Roscommon and Mayo with a focus in particular in the towns in both counties where there are on occasion reports of people sleeping rough but also to have a facility and capacity to engage with others reported to be rough sleeping across the three counties. The approach includes: Engagement with services, starting in the larger towns, to identify if there are people sleeping rough or living in settings not suitable for human habitation and locating where people are. Developing referral pathways for people sleeping rough where these do not already exist or where there is scope to further advance them including to health and welfare and housing and accommodation services. Targeted outreach in identified towns where there are reports of street rough sleeping as required, in early morning or later evening as appropriate when most likely to encounter people sleeping rough. Daytime follow-up work - flexible during daytime hours, Monday to Friday. Our Values, Our Work, Our People Our Vision is a community where every person is valued, cared for, and supported at every stage of life. We work to achieve this by providing essential supports for people at challenging times in their lives, and by advocating for systemic change to remove the root causes of inequity and disadvantage that constrain the wellbeing and development of individuals, families and communities. Our Mission is to make a difference by empowering people, creating change and strengthening communities. We understand, respect and respond to the needs of our clients who are always at the forefront of our work. COPE Galway is committed to becoming a Trauma Informed Organisation through an implementation plan that includes training for all team members across all roles and departments. Trauma Informed Practice (TIP) aims to support us to recognise trauma and to react and respond to it in ways that minimise triggering and retraumatising people, so that we continue to provide the best possible services to those who need us most. TIP also encourages us to focus on our organisational culture and how we each interact with one another to create psychologically safe environments for clients, volunteers and staff. Everything we do is guided by the COPE Galway Approach to help us achieve our vision of a community where every person is valued, cared for and supported at every stage of life. This assets-based and person-centred approach recognises that each person has attributes and strengths that can make positive differences in their own lives. We achieve results for the people we work with because of our Approach. The COPE Galway Approach is built on: Understanding - Deep listening, storytelling, learning, developing, openness, connections. Respect - Valuing the whole person, empowering, trusting, believing in the potential of others, drawing on strengths and abilities. Response - Quality, professionalism, making an impact, challenging ourselves, continuous improvement. Strong human relationships form the basis for the COPE Galway Approach. These relationships are established on how we understand and respect those we work with and how we respond so that we positively impact people's lives. Our Team is supported by regular support and supervision, and access to our Employee Assistance Programme. Our people receive a wide variety of on-the-job training, with core training including Trauma Informed Practice, First Aid Responder, MAPA (Management of Actual and Potential Aggression), Overdose Response and Naloxone Administration and additional trainings including Values Workshops, Diversity Workshops and Harm Reduction Workshops. Duties and Responsibilities The Regional Outreach Coordinator is responsible to the Day Centre Manager. Their (not exhaustive) key duties are: Leadership and management To lead Street Outreach and to build capacity within the staff and volunteer team. To participate in the recruitment and induction of staff and volunteers as appropriate. To line manage, develop and provide support and supervision to Outreach staff. To support Outreach volunteers. To support the rollout of Trauma Informed Practice in the service. To model leadership behaviours and embed a positive values-led culture. To contribute to the development of reflective practice in the service. To develop and embed a proactive approach on the part of the service to working with people at risk of homelessness or homelessness and to continue to promote and embed this proactive approach when people move into tenancies. To identify gaps in service provision and work to reduce these through service development. To deputise for the Day Centre Manager when required. Service Management To ensure the day-to-day operations of the service run smoothly and by the policies and procedures of COPE Galway. To carry out administrative and financial procedures by organisation policies. To ensure that administration and recording systems are developed in place and appropriately operated. To oversee the use of the database systems in place including PASS (Pathway Accommodation & Support System). To ensure that all incidents, emergencies, events and handovers are recorded using the recording systems in place. To deal with maintenance issues and to ensure the upkeep of the facility. To ensure that clients are consulted and involved in the operation of the project to the greatest practical extent. To work in line with NQSF (National Quality Standards Framework for Homeless Services). To process and deal with complaints in line with policy and procedure. To provide regular reports on performance and other issues, as required. To work in partnership with key management team members in coordinating Severe Weather Responses. Client Services To ensure a safe, welcoming and friendly service is established and maintained. To develop and embed a proactive and flexible approach to client engagement. To ensure that assessments are carried out in a professional, sensitive and appropriate manner. To oversee the referral process to the service. To map routes out of street homelessness for and with clients in conjunction with the relevant local authorities. To support the team in helping clients with behaviours that challenge in line with the principles of Trauma Informed Practice. To support the key working process ensuring it supports clients to access local services such as housing, welfare, medical, education and training and employment services. To be proactive in addressing difficult or problematic situations as they arise sensitively and directly within the framework of the organisational policies and procedures. To ensure that appropriate and effective procedures are in place for communication and consultation with clients including supporting the Organisation's policy of encouraging client involvement in a wide variety of ways. To map the regional needs of people who are rough sleeping and to support the development of the service into the future during and beyond the pilot. To identify gaps in service provision and report on these to the Day Centre Manager and Head of Homeless Services. Interagency To work effectively and in collaboration with the HSE about health needs and with the local authorities about housing needs. To communicate effectively and respectfully with colleagues and clients. To develop and maintain positive and mutually beneficial relationships with relevant external agencies. To contribute to the fostering of positive relations with the local community and in particular by responding to enquiries made to the project. To report on work and activities to funders as appropriate. Health and Safety To ensure that health and safety standards are maintained and adhered to, including COPE Galway's Safety Statement and related policies and procedures. To ensure safe practices in service delivery. To foster a Health and Safety culture in the service. General To work positively and effectively as a member of a team and the wider Organisation. To attend and contribute to Homeless Services Leads team meetings and other meetings as required. To participate in regular supervision and annual appraisal and assist in job-related training needs. To continue to learn and develop professionally through participating in training and workshops. To ensure adherence within the service at all times to the COPE Galway Child Protection and Welfare Policy & Procedure and the Children First Guidelines. To ensure that confidentiality is maintained in accordance with the COPE Galway Data Protection Policies and Procedures and agreed information sharing protocols. To adhere to all of COPE Galway's policies and procedures. To participate in on-call management duties. To carry out any other reasonable duties as requested. This job description will be subject to review to take account of any changes necessary in response to changing needs and development of the services over time. Key Terms and Conditions Frequency of Work: 37 hours per week, roster to be agreed with Day Centre Manager Contract Period: 12 months Salary/Pay-scale: Starting salary of €47,752 on a 7-point scale Method of Pay: Monthly by credit transfer Annual Leave: 27 days per annum pro rata Person Specification The ideal candidate will have: ESSENTIAL CRITERIA A minimum of three years experience of working with vulnerable communities. A recognised third-level qualification (minimum level 8) in Social Care or a related field. Leadership experience in a comparable area of work (homeless services, community services etc.). A minimum of two years' specific experience of working with people experiencing homelessness or socially disadvantaged people. A commitment to the Vision, Mission and Values of COPE Galway and the achievement of the Organisation's strategic goals. A thorough understanding of the nature of homelessness and the complex needs of people experiencing homelessness. A full clean driving licence and use of own vehicle. Core competencies: An ability to develop and promote a culture of understanding, ownership and delivery of the Organisation's vision. A commitment to collaborating with other agencies and services in the delivery of this organisational vision. An ability to build, maintain and positive effective relationships and networks. An ability to take responsibility for service delivery and outcomes. A commitment to encouraging and promoting a healthy working environment which fosters trust, respect and hard work. Innovation in identifying new ways to work with, liaise with and engage with clients. An ability to solve complex problems, creating effective and innovative solutions. Professionalism and role modelling positive professional behaviours. Promotion of a culture of high-level trust and integrity. Encouragement of staff to identify strengths and focus on progress, despite the challenges they face. An ability to remain calm and composed within a demanding and stressful environment and situations, focusing on tasks and goals and role modelling effective management of challenging situations to staff. An ability to model the highest standards of professional practice and encourage others to strive for the same. #J-18808-Ljbffr
