Why Join Us At Cook, we believe in taking care of our people so they can take care of others. As a global, family-owned company that has been improving patients' lives since 1963, we're committed to doing business with integrity and making a positive impact in the communities where we live and work. We're guided by strong ethical standards and core values, and we believe the best ideas come from creating solutions together. Our company culture values every voice, brings together inclusive teams who collaborate well, and encourages learning and innovation. When you join Cook, you're not just starting a job, you're building a career with purpose, in a company that invests in you. What You Can Expect at Cook These are some ways we support our people across Cook: Meaningful work & strong values:Contribute to improving patient care globally in a company known for high ethical standards and integrity. Competitive rewards & security: Competitive, performance-related compensation and benefits that support your health and financial wellbeing. Flexibility & time off: Paid time off, holidays, and hybrid or remote work options for many jobs, where possible. Growth & development: Learning opportunities, educational assistance, and development programs to help you grow your skills and career. Wellbeing & community: Health and wellness initiatives, social activities, and community engagement that help you feel connected and supported. Benefits and programs vary by country and job. Our recruiters can provide more information about the specific benefits and programs available in your location. Overview The Customer Support Representative 1 is responsible for providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA. Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer queries. To be successful in this role, you should be an excellent communicator who gains and builds trust during all interactions who will add to our reputation as a company who offers excellent customer service. Responsibilities Process all orders and other customer transactions accurately through relevant company systems within department guidelines and Quality requirements. Process all queries within department guidelines through relevant company systems. Process product complaints through relevant company systems and within the required timelines. Liaise with relevant courier companies and / or relevant internal teams as needed to ensure prompt delivery to all customers. Manage urgent and / or emergency orders / requests as they arise and communicate to the relevant teams, manufacturing plants, etc., seeking advice of more experienced colleagues as required. Log all internal and external customer feedback correctly and on time, promote the Customer Portal when possible. Maintain and update customer data as required. Liaise with Cook Medical field-based sales teams, Field based Inventory team and Supply Chain Operations teams to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any inventory issues that may occur. Complete all training assigned in a timely manner to ensure required level of competence for this role and to maintain audit compliance. Take on additional tasks and involvement in the execution of new departmental projects / initiatives as trained / required. Consistently display a positive attitude towards customers and colleagues, treating everyone in a professional manner and with respect. Always ensure a high level of customer support to all customers, taking ownership for first point of contact resolution wherever possible. Maintain a supportive and communicative relationship within direct and wider teams at all times. Carry out all tasks in compliance with the Company's Quality Management Systems. Qualifications 1 to 2 years' experience in a multi-national customer support / contact centre environment advantageous. Fluency in French and English. Good written and spoken English language skills for those Representatives for whom English is not their mother language. Excellent telephone manner and interpersonal skills. Good working knowledge of Microsoft Office. Attention to detail, accuracy and ability to multitask. Ability to work under pressure and on own initiative with a positive attitude to problem-solving. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. TPBN1_IJ
Why Join Us At Cook Medical, we believe in taking care of our people so they can take care of others. As a global, family-owned company that has been improving patients' lives since 1963, we're committed to doing business with integrity and making a positive impact in the communities where we live and work. We're guided by strong ethical standards and core values, and we believe the best ideas come from creating solutions together. Our company culture values every voice, brings together inclusive teams who collaborate well, and encourages learning and innovation. When you join Cook Medical, you're not just starting a job, you're building a career with purpose, in a company that invests in you. What You Can Expect at Cook These are some ways we support our people across Cook: Meaningful work & strong values:Contribute to improving patient care globally in a company known for high ethical standards and integrity. Competitive rewards & security: Competitive, performance-related compensation and benefits that support your health and financial wellbeing. Flexibility & time off: Paid time off, holidays, and hybrid or remote work options for many jobs, where possible. Growth & development: Learning opportunities, educational assistance, and development programs to help you grow your skills and career. Wellbeing & community: Health and wellness initiatives, social activities, and community engagement that help you feel connected and supported. Benefits and programs vary by country and job. Our recruiters can provide more information about the specific benefits and programs available in your location. Overview The Customer Support Representative 1 is responsible for providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA. Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer queries. To be successful in this role, you should be an excellent communicator who gains and builds trust during all interactions who will add to our reputation as a company who offers excellent customer service. Responsibilities Process all orders and other customer transactions accurately through relevant company systems within department guidelines and Quality requirements. Process all queries within department guidelines through relevant company systems. Process product complaints through relevant company systems and within the required timelines. Liaise with relevant courier companies and / or relevant internal teams as needed to ensure prompt delivery to all customers. Manage urgent and / or emergency orders / requests as they arise and communicate to the relevant teams, manufacturing plants, etc., seeking advice of more experienced colleagues as required. Log all internal and external customer feedback correctly and on time, promote the Customer Portal when possible. Maintain and update customer data as required. Liaise with Cook Medical field-based sales teams, Field based Inventory team and Supply Chain Operations teams to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any inventory issues that may occur. Complete all training assigned in a timely manner to ensure required level of competence for this role and to maintain audit compliance. Take on additional tasks and involvement in the execution of new departmental projects / initiatives as trained / required. Consistently display a positive attitude towards customers and colleagues, treating everyone in a professional manner and with respect. Always ensure a high level of customer support to all customers, taking ownership for first point of contact resolution wherever possible. Maintain a supportive and communicative relationship within direct and wider teams at all times. Carry out all tasks in compliance with the Company's Quality Management Systems. Qualifications 1 to 2 years' experience in a multi-national customer support / contact centre environment advantageous. Fluency in Spanish and English. Good written and spoken English language skills for those Representatives for whom English is not their mother language. Excellent telephone manner and interpersonal skills. Good working knowledge of Microsoft Office. Attention to detail, accuracy and ability to multitask. Ability to work under pressure and on own initiative with a positive attitude to problem-solving. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. TPBN1_IJ
Overview We have an exciting opportunity for an experienced health economics and value professional who wants to directly lead, shape and grow Cook Medical's global value-based healthcare and health economic agenda, working closely with Global Health Economics leadership to drive change and adoption company-wide. As part of our expanding Health Economics team, this role will focus on market access by shaping projects and creating user-friendly health economic models and value tools, in partnership with commercial and functional teams. This role will collaborate with and advise peers and internal stakeholders on clinical/health economic studies, and identification and development of new business opportunities. The successful candidate will: Demonstrate strong communication, collaboration, and project management skills. Have an analytical mindset and data-based approach to create clear concise value tools, translating value claims into quantitative/health-economic models. Enjoy being challenged by finding the value story behind the existing data and is comfortable challenging the status quo to drive new processes forward. Thrive working autonomously, be confident in making decisions to ensure timely project progression and focus on producing key impactful deliverables to support health economic and value conversations. Possess these capabilities: Produce insightful visualizations of large data sets Translate complex technical and clinical data in an easily digestible and interesting manner. Lead change at all levels Responsible for managing market access programs, projects and creation of user-friendly health economic models and value tools, with a deployment to external customers while partnering with relevant teams, in alignment with Division and specialty goals, priorities and overall company strategy and vision. Collaborate with, advise and influence peers and company stakeholders on clinical/health economic studies, and identify and contribute to the development of new business opportunities. Responsibilities Collaborate closely with the divisions and other company functions to advance the market access strategy for new and existing technologies that align division and company goals and strategies. Develop economic value propositions and communicate the value messaging through bespoke business cases, value tools, training materials and summary sheets to support commercial, business and reimbursement discussions with decision-makers. Create and utilize different health economics models (i.e. budget impact models, cost-effectiveness models) to communicate the public health impact and economic value of Cook technologies to clinical and non-clinical stakeholders, such as payers and providers. Use previous experience to offer moderate improvements on existing processes and practices in line with value-based healthcare agenda to support future growth of Cook. Support all stages of product development by actively engaging in evidence strategy development, acting as value expert in early value proposition development, providing early health economic models and compiling burden of disease reviews and adapting information according to global market needs. Interact regularly and effectively with external customers (SME's, medical societies, and other key national and regional stakeholders) to assist with describing the value proposition and models. Develop new external stakeholder relationships to understand needs and explore partnership opportunities. May provide guidance and coaching and training to other employees across the Company, and directly with customers, within area of health economics and product value propositions. Provide commercial support (e.g., training regional teams, engaging customers directly) as needed to drive business results and serve as day-to-day support on health economics matters for various teams. Execute and manage projects with academia, external collaborators and vendors to ensure timely completion and quality of deliverables as well as budget and legal compliance Partner with business leadership to ensure health economic and value activities align with and support commercial objectives. Monitor, analyze and communicate relevant developments in health technology assessments (HTA) and value-based healthcare for assigned countries. Adapt current health economic tools for wider global adoption in collaboration with company stakeholders. Meet deadlines and complete administrative tasks such as expenses, training, reporting, policy acknowledgements, etc. in a timely manner. Understand and be accountable for conducting Cook business with integrity and in compliance with applicable standards including Cook policies. Within scope of responsibility, ensure all quality, regulatory, compliance and product-specific requirements are met. Qualifications Required Experience: Minimum 7 years relevant experience, including health economics, market access, and/or reimbursement. Prior experience and deep knowledge in health economic modelling and creating value messaging and support tools. Demonstrated ability to work effectively autonomously as well as in teams. Broad project management skills with experience prioritizing and managing large/complex and simultaneous projects to completion. Excellent communication skills (writing and verbal) with strong ability to communicate complex concepts in a simple and engaging manner Prior experience presenting to leadership and external audiences. Demonstrated ability to create structure within ambiguity. Demonstrated strong relationship building skills. Proficient in Microsoft Office with advanced Excel skills in modelling and analysis. Preferred Qualification: Advanced graduate degree (Ph. D. or master's degree) in health economics or related field. Health economics, market access, and/or reimbursement experience in Medical Device or pharmaceutical industry. Demonstrate positive and constructive behaviors that drive team cooperation in achieving objectives. Experienced in providing coaching, guidance and training to other employees Demonstrate excellent leadership and presentations skills. Excels in a highly collaborative team setting. Demonstrate the ability to think strategically. Physical Requirements/Work Environment: Ability to travel as needed. Work under general office environmental conditions Other Requirements: Employee signs a non-competition and confidentiality agreements in relation to his/her employment with Cook. Employee acts in compliance with company policies including but not limited to, the Cook Employee Manual, Cook Code of Conduct, Cook Electronic Information Policy, Product Complaints, HIPAA regulations and Cook Policy & Guidance On Interaction with Healthcare Professionals. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. TPBN1_IJ
Overview IP Strategy Manager will develop, implement, & manage patent strategy for selected businesses via collaboration w/R&D, Business, & Legal teams to support the commercial needs of Cook. Collaborative activities include: disclosure & application reviews, prosecution & filing decisions, portfolio analyses, monitoring competitive IP landscapes, & may include support of related activities such as evaluation of licensing opportunities, infringement analyses, & litigation. This is a hybrid role that includes occasional on-site work, open to candidates based in the following locations: P48, CRI, Cook Spencer, Cook Winston-Salem, Cook Advanced Technologies, Cook Ireland, William Cook Europe-Denmark. Responsibilities Within selected therapies/specialties, lead the development of global intellectual property strategies & support the management of Cook's portfolio of patents, trade secrets, & technical know-how while balancing costs. Coordinate regular cross-functional decision-making for routine IP management via both monthly IP Committee meetings as well as e-mail, including input on agenda content, provision of succinct analyses, summaries, & recommendations, & communication with IP counsel. Collaborate with engineers in harvesting new inventions: brainstorm, identify inventions, & provide input upon the preparation of disclosures. Review disclosures and engage patent committees, legal teams, and product development members in making strategic decisions on IP coverage. Review summaries of prior art searches and work with Legal to evaluate the patentability of inventions. Utilize IP Management System software to maintain IP coverage information for products & up to date IP summaries for R&D projects. Lead & participate in initiatives to increase quantity/quality of Cook's IP. In collaboration w/R&D, Business, & Legal teams: develop, communicate, update, & otherwise maintain IP strategies for selected product/technology areas. Conduct competitive intelligence programs by monitoring IP filings, product announcements, & technical literature for input into IP strategies. Conduct and/or obtain relevant IP landscape information, Prepare IP portfolio overviews & identify significant gaps as well as unwanted IP that may be considered for out-licensing or divestiture. Support patent Infringement investigations, as required. Train employees on invention disclosures & IP protection. Maintain high level of awareness & application of relevant industry standards. Qualifications Education and/or Work Experience Qualifications Required Bachelor's degree in Marketing, Electrical, Mechanical, Chemical, or Biomedical Engineering or related scientific or legal discipline Five years' experience developing and/or managing products or Intellectual Property in any competitive environment Preferred Experience developing and/or managing products in a Medical Device R&D environment, including direct experience with related Intellectual Property Knowledge, Skills, and Abilities Required Ability to review and analyze technically complex documents, including scientific papers, patents, and technical specifications. Excellent analytical, interpersonal, verbal and written communication skills. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. TPBN1_IJ
Overview The primary function of this role is to provide Quality Engineering support to Production, Quality Control, Facilities, IT, Regulatory, Analytical Lab, Research and Development, New Product Introduction and Engineering Sustaining and Post Market teams. This includes, but is not limited to, providing support to design and process validation, change requests, nonconforming product issues, Corrective and Preventive Action program, risk management, trending analysis, audit support, microbiology and sterilisation review and associated Quality System Documentation. Responsibilities Understand and review Validation documentation, Change Requests, Design and Process FMEA's, Software Validation, Microbiological and Sterilisation assessments and Critical System Work Orders. Provide Quality Engineering support to the Research and Development, New Product Introduction (NPI) and Sustaining Engineering departments up to and including transfer to Production, understanding Design Assurance activities, reviewing associated documents including Design Inputs, Design Verification/Design Validation, Design and Product transfer, Design and Process FMEA and Process Validation. Liaise with Production and Quality Control by providing Quality Engineering support to Incoming Quality Control, In-Process and Final Quality Control. Drive the Cook Medical Corrective and Preventive Action program (CAPAs) and the Non-Conforming Product Process. Drive field action assessments and support field action. Support of the Internal Audit and Regulatory Audit Programmes. Represent Quality Engineering in audits. Analyse quality data to identify trends, highlight systemic risk, and drive improvement actions Initiate, manage and execute projects for continuous improvement within the department. Ensure that in-house or external Quality issues are effectively prioritised and acted upon in a timely manner. Provides informal mentoring and technical guidance to QE1s. Delegate to the Senior Quality Engineer/ Quality Engineering Team Lead. Ensure that Cook's Code of Conduct is considered in all business matters carried out on Cook's behalf. Qualifications Third Level qualification in Science, Engineering or a relevant technical discipline. Minimum of 3 years experience in a quality engineering role or related technical discipline. Qualification in Quality/Validation/Statistics/ Risk would be a distinct advantage. Knowledge of relevant ISO, EU, FDA medical device standards regulations is required. Proven knowledge and experience of all aspects of Validation including Design, Process Validation and Software Validation. Good working knowledge of statistics. Experience in combination devices would be an advantage. Strong interpersonal skill with the ability to communicate effectively at all organisational levels. The ability to challenge thinking/opinion/actions in light of ensuring Cook Medical Quality Systems and Processes are adhered to. The ability to make independent, risk based quality decisions within QMS and regulatory frameworks. High attention to detail in all aspects of the role. Excellent organisational skills. Proven problem-solving skills. High self motivation. Good working knowledge of Microsoft Office. Willingness and availability to travel on company business. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. TPBN1_IJ
Overview Cook is a privately owned, global company that has been, for over 60 years, inventing, manufacturing, and delivering a unique portfolio of medical devices to the healthcare systems of the world. Our Global Legal team is a diverse and dynamic team of attorneys who support the organization's business functions located worldwide. Each member of the team has unique responsibilities and expertise, but every member shares the common objective of supporting Cook's relentless pursuit of inventive solutions to help our customers, patients, and communities thrive. We are seeking an experienced Senior Attorney, Global Ethics & Compliance to join our Global Legal team full-time. This position will be a hybrid position with expectation to attend the Cook offices in Limerick, Ireland 1 to 3 days a week. At Cook, it is our company culture to be open to different ideas and perspectives and be appreciative of each person's contributions. We want to create opportunities for talented individuals who will contribute positively to the company. We are looking for the best candidate for the Senior Attorney role and invite those to apply who can bring their unique perspective to our team. Overview: The Senior Attorney, Global Ethics & Compliance is primarily responsible for providing strategic legal advice in respect of Cook's Global Ethics and Compliance ("E&C") program in a manner consistent with the company's business philosophy and strategy and in compliance with legal and regulatory requirements. Responsibilities Essential Duties and Responsibilities Reporting to the Director and Corporate Counsel, Global Ethics and Compliance, the Senior Attorney, Global Ethics & Compliance responsibilities include the following: Provide strategic guidance in respect of Cook's Global E&C Programs that reflects a deep understanding of the global legal and business environment. Identify and mitigate risks by researching and providing advice on complex legal and commercial compliance issues, developing resolutions to identified risks, and exercising considerable judgment in proposing alternative solutions. Stay updated on relevant law, regulations, and evolving developments; providing strategic, accurate, high quality and practical legal advice to management and other attorneys and recommending policy and/or process changes as needed. Review, input and provide legal sign off on internal policies, procedures and guidance. Legal stakeholder in projects across the Cook business. Identify skills gaps and lead efforts to build legal and compliance capabilities across Cook. Act as an investigative authority to direct sensitive/complex privileged investigations on behalf of the law department. Manage the appointment and engagement of external counsel including managing reasonable budgets and delivering results within those budgets. Partner collaboratively and cross-functionally with various teams effectively and professionally through various levels of the global organization and ensure leadership of the law department and company is properly and timely informed about legal issues and risks facing the business. Engage with key external collaborators, including counterparts at other companies in the industry, trade associations, and outside counsel networks, to understand the current legal and business environment, identify trends and ensure legal policy interests are aligned and advanced. Develop, support, and participate in the development of processes, policies and procedures within and for the global legal function. Develop, support, and participate in the development of legal initiatives to enhance legal service delivery, efficiency and innovation. Ensure that Cooks Code of Conduct is considered in all business matters conducted on Cook Medical's behalf. Qualifications Education and/or Work Experience Qualifications 10+ years of experience, preferably a portion of which took place at a major law firm, government, in-house or a combination Deep knowledge of global compliance frameworks with a particular emphasis on US compliance frameworks including the Foreign Corrupt Practices Act; global anti-bribery laws; US healthcare compliance laws such as the Anti-Kick-Back Statute, False Claims Act and Sunshine Act; Department of Justice and Office of Inspector General guidance and enforcement trends. Experience working within medical device, pharma, healthcare, or other highly regulated industry Professional legal qualification with an active license to practice law in the United States or Ireland. Knowledge, Skills, and Abilities Excellent understanding of regulatory environment and legal frameworks within the medical device industry, in addition to all applicable ethics and compliance standards. An articulate, motivated & proactive individual with a track record of developing strong working relationships within an energetic environment. Ability to establish and maintain effective relationships with others, whether internal or external to the organization, and throughout various levels of the global organization. Manage conflict in a way that recognizes and manages differing opinions and ideas and refocuses them in a positive and constructive manner. Ability to work across teams and manage multiple priorities to accomplish multiple tasks in a timely and cost-efficient manner. Foster and maintain a workplace culture respectful and supportive of individual differences. Remain calm and receptive in fast paced situations. Maintain the highest level of confidentiality and integrity. Maintain company quality and quantity standards and foster a culture of continuous improvement. Have excellent problem-solving skills and an ability to work in collaborative and independent work situations and environments with minimal supervision. Strictly adhere to safety requirements. Maintain regular and punctual attendance. Comply with the rules of professional conduct for attorneys, as required by the geography of licensure, accreditation, or certification. Ability to learn and actively role model the Cook Values, and a desire to make an impact as part of a company that is Relentlessly Inventive and Deeply Connected. Strong verbal & written communication. About Cook Limerick Cook Medical has been in Limerick since 1996, starting out with labelling and distribution and steadily growing and evolving to include manufacturing, centralised customer support and on to collaborative product development in the Innovation Centre. The Ireland location is our European headquarters and houses our EMEA Support Centre. This location currently employs more than 1000 people and manufactures 10% of Cook's products for global markets. Our employee benefits include: Hybrid Work Model Company sponsored Defined Contribution pension scheme Medical Health Insurance cover for you and your immediate family Life Assurance and Income Protection cover Educational Assistance Performance related Bonus Extensive health & wellness program including Indian head massages, healthy lifestyle seminars, mindfulness courses, physio sessions, flu vaccinations, nutrition talks Fully equipped gym on site 39-hour week with flexible start & finish times Paid time off to participate in volunteer activities Free parking Subsidised restaurant Sports & Social club #LI-Hybrid To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. TPBN1_IJ
Overview The Customer Support and Tender Representative 1 is responsible for providing a professional, friendly and efficient service to Cook Medical Customers, Sales Teams and / or Distribution Partners (DPs) throughout the world covering all aspects of support including Customer Service, Tender Coordination and Finance Administration as required - processing orders and tender documentation quickly and accurately and providing timely and accurate responses to customer and Cook Medicals Distribution Partners. Responsibilities Process all transactions accurately through relevant company systems within department guidelines and Quality requirements. Process all queries within department guidelines through relevant company systems. Process product complaints through relevant company systems and within the required timelines. Liaise with relevant couriers and / or relevant internal teams to ensure prompt delivery service, with correct shipping paperwork and any special requirements as requested by customer / Distribution Partner. Manage urgent and / or emergency orders / requests as they arise and communicate to the relevant teams, manufacturing plants, etc. seeking advice of more experienced colleagues as required. Log all internal and external customer feedback correctly and on time, promoting the Customer Portal when possible. Oversee the compilation to ensure that tenders and bids are handled accurately, professionally, quickly, and compliantly. Maintain and update customer data as required. Liaise with Cook Medical Sales teams, Field Based Inventory team and Supply Chain Operations team to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any issues that may occur. Liaise with Regulatory Affairs departments in all plants in relation to registration documents, etc. as per each market's requirements. Prepare quotation requests received from Customers, Distribution Partner, and Cook Medical Sales teams and send written price confirmation as required / appropriate. Search for potential tender notices relevant to Cook Medical's business as appropriate based on market. Work with key stakeholders within Cook Medical Divisions to ensure Tenders are submitted within customers' specific deadlines and requirements - focussing on less complex Tenders. Support colleagues on more complex Tenders as required. Work with other departments within Cook Medical globally as required to gather information relevant for tenders - e.g., Finance, Marketing, Manufacturing, Regulatory, Logistics, etc. Provide information and support to Distribution Partners in relation to the tendering process. Maintain accurate Tender files for historical & reference purposes, including information relating to awards, alterations & extensions of contracts. Update Pricing on relevant systems as necessary to allow for accurate order entry by our Customer Support teams and provide price lists to Distribution Partners as required. Complete finance admin activities as required per market including processing payments, invoices and credit notes, dealing with invoice queries, completing bank reconciliations. Complete all training assigned in a timely manner to ensure required level of competence for this role and to maintain audit compliance. Take on additional tasks as trained / Consistently display a positive attitude towards customers and colleagues, treating everyone in a professional manner and with respect Ensure a high level of customer support to all customers at all times, taking ownership for first point of contact resolution wherever possible All functions to be carried out in compliance with the company's Quality Management Systems. Qualifications 1 to 2 years' experience in a support / administration role advantageous Knowledge of pricing, tendering, public procurement, or financial administration processes advantageous Legal / Business / Other relevant third level qualification advantageous Fluency in Dutch and English. Excellent telephone manner and interpersonal skills. Excellent data entry skills with good attention to detail and accuracy. Good working knowledge of Microsoft Office; Experience of Pricing / Tenders / Accounting software advantageous Excellent written skill in relevant languages Positive attitude and proven problem-solving skills. About Cook Limerick Cook Medical has been in Limerick since 1996, starting out with labelling and distribution and steadily growing and evolving to include manufacturing, centralised customer support and on to collaborative product development in the Innovation Centre. The Ireland location is our European headquarters and houses our EMEA Support Centre. This location currently employs more than 1000 people and manufactures 10% of Cook's products for global markets. Our employee benefits include: Hybrid Work Model Company sponsored Defined Contribution pension scheme Medical Health Insurance cover for you and your immediate family Life Assurance and Income Protection cover Educational Assistance Performance related Bonus Extensive health & wellness program including Indian head massages, healthy lifestyle seminars, mindfulness courses, physio sessions, flu vaccinations, nutrition talks Fully equipped gym on site 39-hour week with flexible start & finish times Paid time off to participate in volunteer activities Free parking Subsidised restaurant Sports & Social club #LI-Hybrid ##IrishJobs To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. TPBN1_IJ
Overview The Customer Support Representative 1 is responsible for providing a professional, friendly, and efficient service to Cook Medical customers and Divisional Sales teams throughout EMEA. Key tasks include handling customer orders accurately and within agreed service levels, while also providing timely and informative responses to customer queries. To be successful in this role, you should be an excellent communicator who gains and builds trust during all interactions who will add to our reputation as a company who offers excellent customer service. Reports to: Team Lead 1, Customer Support Responsibilities rocess all orders and other customer transactions accurately through relevant company systems within department guidelines and Quality requirements. Process all queries within department guidelines through relevant company systems. Process product complaints through relevant company systems and within the required timelines. Liaise with relevant courier companies and / or relevant internal teams as needed to ensure prompt delivery to all customers. Manage urgent and / or emergency orders / requests as they arise and communicate to the relevant teams, manufacturing plants, etc., seeking advice of more experienced colleagues as required. Log all internal and external customer feedback correctly and on time, promote the Customer Portal when possible. Maintain and update customer data as required. Liaise with Cook Medical field-based sales teams, Field based Inventory team and Supply Chain Operations teams to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any inventory issues that may occur. Complete all training assigned in a timely manner to ensure required level of competence for this role and to maintain audit compliance. Take on additional tasks and involvement in the execution of new departmental projects / initiatives as trained / required. Consistently display a positive attitude towards customers and colleagues, treating everyone in a professional manner and with respect. Always ensure a high level of customer support to all customers, taking ownership for first point of contact resolution wherever possible. Maintain a supportive and communicative relationship within direct and wider teams at all times. Carry out all tasks in compliance with the Company's Quality Management Systems. Qualifications 1 to 2 years' experience in a multi-national customer support / contact centre environment advantageous. Fluency Dutch and English. Good written and spoken English language skills for those Representatives for whom English is not their mother language. Excellent telephone manner and interpersonal skills. Good working knowledge of Microsoft Office. Attention to detail, accuracy and ability to multitask. Ability to work under pressure and on own initiative with a positive attitude to problem-solving. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. TPBN1_IJ
Overview The primary role of the Project Manager 1 is to provide support for the daily activities associated with global regulatory projects, including communicating with the various teams on regulatory projects. Reporting to: Director, Regulatory Affairs Find out more about Cook Medical here Responsibilities Establish EUMDR implementation project plans with associated milestones and deadlines. Communicate with stakeholders throughout projects. Act as a single point of contact and provide coordination of deliverables. Develop strong relationships with all stakeholders to create high-functioning global project teams. Ensure that projects are completed on schedule and with appropriate documented approvals. Oversee routing, tracking, and archiving of project documentation. Identify, document, and facilitate resolution of project risks and issues. Provide coaching and guidance to relevant team members in best project practices. Develop and review project status reports with relevant team members. Follow up on needed changes as required. Develop and document resource information and summaries. Facilitate project status meetings and other meetings as required. Ensure training completed for users on new systems and processes. Must comply with quality management system requirements. Perform additional duties as assigned. Ensure that Cook's Code of Conduct is considered in all business matters carried out on Cook's behalf. Qualifications Third level Qualification at degree level, desirable. Two years' experience in a similar role is desirable. Project management certification an advantage. Knowledge of medical device industry desirable. Strong strategic, problem solving and analytical abilities, diplomacy, negotiation, and excellent oral and written communications skills. Incumbent must have the ability to present facts and recommendations effectively in oral and written form. Proven ability to interact in a group environment throughout various levels of the global organization, have strong interpersonal skills and the ability to establish and maintain effective relationships with all stakeholders. Must be a strategic team builder with good business acumen, combined with hands-on approach. Highly organised. A detail-oriented work style and the ability to handle multiple tasks. Must be able to work under pressure and meet deadlines. Ability to work in collaborative and independent work situations and environments with minimal supervision. Ability to remain calm and receptive in fast paced situations. Proficient use of computers and use of Microsoft Office applications is required. Additional experience with databases and report writing is a plus. Willingness and availability to travel on company business. High self-motivation. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. TPBN1_IJ
Overview The primary responsibility of this position is to support / lead on the design, development and taking to market of medical devices for Cook Medical. Position: Research & Development Engineer 2 Reporting to: Team Lead, Research and Development / Manager, Research and Development Responsibilities Perform Duties of Research & Development Engineer 2: Design development, prototyping, test method design, design evaluation, design reviews, design specifications, design verification and validation, design protocols and reports, transfer to production activities in a timely effective manner. Product testing and evaluation, completion of test reports to support design selection. Preparation and presentation of design reviews. Product risk analysis and risk management. Contribute towards process development during introduction /development of new equipment and production processes as required for any new manufacturing techniques. Source new materials components and equipment. Development of component specifications, inspection methods, bills of materials and manufacturing processes. Introduction of new equipment, materials and technologies. As required work closely with Key Opinion Leaders, physicians, product managers and team to develop innovative medical devices to improve patient care. Work closely with Project Lead and take responsibility for assigned research and development project tasks: Manage and drive assigned project tasks to ensure timely completion of project milestones. Work closely with cross functional groups to achieve project and company goals. Product performance evaluations. Contribute to innovation and creativity within team through filing of disclosures and patents. Hold regular project meetings and document minutes and actions. Ensure project milestones are achieved to meet business metrics. Communications: Regular communication to cross-functional teams and senior management. Project status communications and reporting. Remain on the forefront of emerging industry practices. Educating oneself in the medical area for which the new devices are being developed in order to have an appreciation for what needs to be achieved with these products. Support other cross functional groups to deliver company goals. Ensure that Cook's Code of Conduct is considered in all business matters carried out on Cook's behalf. Qualifications Bachelor's degree is required, preferably in engineering or a related field. Minimum of 3 years' relevant experience is desired. Project planning/execution skills. Execution of project in a timely effective manner. Knowledge of anatomy and physiology. Good mechanical design and understanding of engineering fundamentals with medical device materials knowledge. Statistical understanding and experience. Manufacturing design and process understanding. Good working knowledge of Solidworks and/or Pro Engineer CAD. Strong technical writer. Knowledge of relevant ISO, EU, FDA medical device standards regulations is required. Willingness and availability to travel on company business. About Cook Limerick Cook Medical has been in Limerick since 1996, starting out with labeling and distribution and steadily growing and evolving to include manufacturing, centralised customer support and on to collaborative product development in the Innovation Centre. The Ireland location is our European headquarters and houses our EMEA Support Centre. This location currently employs more than 1000 people and manufactures 10% of Cook's products for global markets. Research and Development in Limerick Our mission with R&D is to invent, manufacture, and deliver a unique portfolio of medical devices to the healthcare systems of the world. Our R&D team in Limerick is split into two divisions, Vascular and Medsurg. The R&D engineering teams are responsible for bringing a product from idea or concept all the way to market launch. The R&D Vascular division in Limerick has two programs, peripheral arterial disease (PAD) and venous therapies. The R&D engineers have the opportunity to create novel ideas within feasibility, learn and meet the requirements to bring a medical device through verification and validation, generation of a design history file and be a part of bringing a new product onto the market. All this is done through collaboration within small or large R&D teams and working with cross functional teams both locally in Limerick and globally with our sister companies. Our employee benefits include: Hybrid Work Model Company sponsored Defined Contribution pension scheme Medical Health Insurance cover for you and your immediate family Life Assurance and Income Protection cover Educational Assistance Performance related Bonus Extensive health & wellness program including Indian head massages, healthy lifestyle seminars, mindfulness courses, physio sessions, flu vaccinations, nutrition talks Fully equipped gym on site 39-hour week with flexible start & finish times Paid time off to participate in volunteer activities Free parking Subsidised restaurant Sports & Social club #LI-Hybrid #LI-RM1 To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. TPBN1_IJ
