About the Role A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. The Senior Manager, operating at Assistant Principal Officer level, is a senior managerial grade and is a critical post in terms of delivery of the organisation’s strategic plan and ensuring quality service delivery to the public. The Senior Manager will be involved in the management and delivery of the FSPO’s service, the analysis of complex issues that arise on complaint files in the Directorate, provision of guidance, managing, leading and motivating teams of people, delivering programmes and communicating and engaging with stakeholders. The successful candidate will also be required to provide strong leadership to support the ongoing quality of the service, including meeting challenging key performance indicators. This position is offered on a specified purpose contract basis of approximately 36 months to cover the absence of a permanent employee. Key Responsibilities: * Lead, develop and manage a team of Higher Executive Officers and where required, Executive Officers, to progress assigned complaint caseloads effectively and efficiently within stipulated timeframes; * Lead, oversee and manage the delivery of key complaint documentation, including high quality summaries of complaint and other key complaint related documentation, by Higher Executive Officers and Executive Officers within the Directorate. The Summary of Complaint articulates the specific conduct complained of to the FSPO, to which the respondent Provider must answer. This incorporates a comprehensive and appropriate “Schedule of Questions” and “Schedule of Evidence Required” suitable to gathering of necessary detail and evidence, for the effective progression of the investigation of the individual complaint; * Oversight and management of critical key performance indicators (“KPIs”) through the use of tools such as PowerBI; * Develop and mentor Higher Executive Officers and where required, Executive Officers to reach their optimum in contributing to the goals, objectives and Directorate specific KPIs; * Manage the performance of the Investigation Services team and individual team members including the management of Probation and the Performance Management and Development System (“PMDS”); * Provide on-going feedback, conducting regular team meetings, and furnishing appropriate information including technical guidance; * Provide advice and support to the Director and the wider Senior Management team on relevant matters; * Contribute to the development of the Directorate’s workplan commitments, deliverables, strategic goals, and objectives, and driving successful implementation; * Contribute to and support a training programme within the Directorate, assisting in the development and delivery of training, and other learning initiatives; * Contribute to the development and achievement of the strategic goals of the FSPO generally, and divisional objectives in particular, by participating in cross-divisional projects and progressing potential strategic projects and change management programmes; * Interpreting and applying the provisions of the Financial Services and Pensions Ombudsman Act 2017 (as amended); * Researching and keeping abreast of relevant legislation and regulation; * To deal efficiently with administrative duties as required; * Adhering to the FSPO’s values and processes; * Any other duties as assigned by the Ombudsman, Deputy Ombudsman or Director of Investigation Services from time to time. Essential Criteria: Candidates, on or before Friday 2nd January 2026 must meet with 1 or 2 AND must meet i, ii, and iii: 1. A) Have been called to the Bar and be enrolled as a Barrister in the State or have been admitted and be enrolled as a Solicitor in the State AND 1. B) Have practised as a Barrister or Solicitor in the State for not less than five years. OR 2. A) Hold a qualification at Level 8 or higher on the National Framework of Qualifications (NFQ) OR an equivalent professional qualification AND 2. B) Have a minimum of 8 years demonstratable professional experience relevant to the role. AND Candidates must also have the necessary experience with a record of achievement that demonstrates their capacity to deliver in this challenging role including: i. Experience of analysing, evaluating and integrating a range of complex information such as contractual, legislative or regulatory provisions, in a rational and objective manner; ii. Experience demonstrating good judgement and sound decision-making; iii. Excellent writing skills and attention to detail as evidenced in their application form and or written exercise. Desirable Criteria: * Relevant experience in the financial services or pensions sectors * Familiarity with financial services and pensions legislative and regulatory provisions and case law or a demonstrated ability to quickly develop this and a desire and ability to keep up to date with developments in these areas * IT skills and knowledge of Microsoft Word, Excel, Access, PowerPoint, Outlook and MS Teams * Demonstrable evidence of ongoing professional and personal development * Experience of working within a judicial, quasi-judicial environment or similar, with experience of adherence to the principles of fair procedure and the ability to make evidence-based decisions * Demonstrable knowledge and appreciation of the statutory, governance and policy framework within which the FSPO operates How to Apply: Completed application forms must be uploaded via the Conscia Talent website no later than 5pm (Irish time) on Friday 2nd January 2026. Applications will not be accepted by any other method, nor if received after the closing date. xsokbrc CV's will not be considered. If you have any queries about the role, please contact Conscia Talent
About the Role The Senior Manager, operating at Assistant Principal Officer level, is a senior managerial grade and is a critical post in terms of delivery of the organisations strategic plan and ensuring quality service delivery to the public. The Senior Manager will be involved in the management and delivery of the FSPOs service, the analysis of complex issues that arise on complaint files in the Directorate, provision of guidance, managing, leading and motivating teams of people, delivering programmes and communicating and engaging with stakeholders. The successful candidate will also be required to provide strong leadership to support the ongoing quality of the service, including meeting challenging key performance indicators. This position is offered on a specified purpose contract basis of approximately 36 months to cover the absence of a permanent employee. Key Responsibilities: Lead, develop and manage a team of Higher Executive Officers and where required, Executive Officers, to progress assigned complaint caseloads effectively and efficiently within stipulated timeframes; Lead, oversee and manage the delivery of key complaint documentation, including high quality summaries of complaint and other key complaint related documentation, by Higher Executive Officers and Executive Officers within the Directorate. The Summary of Complaint articulates the specific conduct complained of to the FSPO, to which the respondent Provider must answer. This incorporates a comprehensive and appropriate Schedule of Questions and Schedule of Evidence Required suitable to gathering of necessary detail and evidence, for the effective progression of the investigation of the individual complaint; Oversight and management of critical key performance indicators (KPIs) through the use of tools such as PowerBI; Develop and mentor Higher Executive Officers and where required, Executive Officers to reach their optimum in contributing to the goals, objectives and Directorate specific KPIs; Manage the performance of the Investigation Services team and individual team members including the management of Probation and the Performance Management and Development System (PMDS); Provide on-going feedback, conducting regular team meetings, and furnishing appropriate information including technical guidance; Provide advice and support to the Director and the wider Senior Management team on relevant matters; Contribute to the development of the Directorates workplan commitments, deliverables, strategic goals, and objectives, and driving successful implementation; Contribute to and support a training programme within the Directorate, assisting in the development and delivery of training, and other learning initiatives; Contribute to the development and achievement of the strategic goals of the FSPO generally, and divisional objectives in particular, by participating in cross-divisional projects and progressing potential strategic projects and change management programmes; Interpreting and applying the provisions of the Financial Services and Pensions Ombudsman Act 2017 (as amended); Researching and keeping abreast of relevant legislation and regulation; To deal efficiently with administrative duties as required; Adhering to the FSPOs values and processes; Any other duties as assigned by the Ombudsman, Deputy Ombudsman or Director of Investigation Services from time to time. Essential Criteria: Candidates, on or before Friday 2nd January 2026must meet with 1 or 2AND must meet i, ii, and iii: 1. A)Have been called to the Bar and be enrolled as a Barrister in the State or have been admitted and be enrolled as a Solicitor in the State AND 1. B)Have practised as a Barrister or Solicitor in the State for not less than five years. OR 2. A)Hold a qualification at Level 8 or higher on the National Framework of Qualifications (NFQ) ORan equivalent professional qualification AND 2. B)Have a minimum of 8 yearsdemonstratable professional experience relevant to the role. AND Candidates must also have the necessary experience with a record of achievement that demonstrates their capacity to deliver in this challenging role including: i. Experience of analysing, evaluating and integrating a range of complex information such as contractual, legislative or regulatory provisions, in a rational and objective manner; ii. Experience demonstrating good judgement and sound decision-making; iii. Excellent writing skills and attention to detail as evidenced in their application form and/or written exercise. Desirable Criteria: Relevant experience in the financial services or pensions sectors Familiarity with financial services and pensions legislative and regulatory provisions and case law or a demonstrated ability to quickly develop this and a desire and ability to keep up to date with developments in these areas IT skills and knowledge of Microsoft Word, Excel, Access, PowerPoint, Outlook and MS Teams Demonstrable evidence of ongoing professional and personal development Experience of working within a judicial, quasi-judicial environment or similar, with experience of adherence to the principles of fair procedure and the ability to make evidence-based decisions Demonstrable knowledge and appreciation of the statutory, governance and policy framework within which the FSPO operates How to Apply: Completed application forms must be uploaded via the Conscia Talent website no later than 5pm (Irish time) on Friday 2nd January 2026. Applications will not be accepted by any other method, nor if received after the closing date. CV's will not be considered. If you have any queries about the role, please contact Conscia Talent.
*Please note this is an 18 months fixed term contract with Dublin Bus. Conscia Talent is managing all aspects of the recruitment process. Role & Purpose As a core member of the Risk Management function, you will play a proactive and influential role in ensuring that safety, health and welfare are embedded into every stage of project delivery across Dublin Bus. You will: Support the PMO and project management teams to place employee safety at the heart of all projects. Ensure that premises, fleet and equipment meet all statutory and Dublin Bus safety requirements. Represent the Safety & Security team in cross-functional projects. Assist with accident investigations, preparing reports and recommending measures to prevent recurrence. Support the Health & Safety Manager in promoting and implementing company-wide H&S policies. Uphold all relevant Data Protection, Quality, Environmental, Energy, Sustainability, Health & Safety, and HR policies. Build strong working relationships with employees, Trade Unions, internal departments, external stakeholders and CI Group companies. Youll collaborate closely with: PMO teams Operations and Engineering teams across all depots Dublin Bus Executive team Internal and external stakeholders involved in project delivery Areas of Responsibility Safety Ensure full implementation of the Dublin Bus Safety Management System (SMS) and compliance with all related legislation. Support project managers in applying SMS requirements and delivering local Safety Action Plans. Monitor project activities to ensure adherence to statutory safety standards. Manage and update safety documentation alongside the Safety & Security Manager. Attend project meetings, offering guidance on health, welfare and safety considerations. Support the planning and delivery of project-related safety training and initiatives. Investigation Maintain and develop systems for recording and analysing all employee and third-party accidents. Assist in investigating incidents and preparing detailed causation reports. Conduct audits of safety processes and procedures to drive continuous improvement. Communication and Information Share safety information clearly and consistently in line with HR communication policies. Foster a positive, inclusive project environment that supports competence and personal development. Provide day-to-day safety advice to supervisors and project teams. Represent the department in cross-functional projects to ensure safety management is fully integrated. General Undertake any other duties relevant to the role as agreed with management. Competencies Safety, Health and Environment Promotes the safety, health and welfare of employees, contractors and customers. Identifies risks, implements actions to mitigate them and communicates relevant information to stakeholders. Maintains strong knowledge of current and emerging safety legislation. Brings expertise in health and safety in construction environments. Personal Effectiveness Takes responsibility, tackles problems early and seeks efficient, effective solutions. Demonstrates initiative, sets clear priorities and meets deadlines. Creates clarity and alignment in deliverables that support the Dublin Bus strategy. Stakeholder Engagement Builds strong relationships across all levels and departments through credible and flexible communication. Delivers safety information in clear, meaningful terms tailored to different audiences. Collaborates effectively as a business partner to develop shared solutions. Commercial Acumen Maintains awareness of major internal activities across the business. Understands how external events impact organisational plans and priorities. Recognises the connection between safety, commercial outcomes and financial performance. Conscia Talent will be managing all aspects of the Recruitment process on behalf of Dublin Bus Apply now by submitting your CV. If you have any questions about the role please email Donald O'Doherty at donaldatconsciatalentdotcom
