The Gambling Regulatory Authority of Ireland (GRAI) is looking for a visionary leader to join their Senior Management Team. As Director, you wont just manage a department; you will shape the future of consumer protection in Ireland. Reporting directly to the CEO, you will be the driving force behind public education, the landmark Social Impact Fund, and the national Gambling Exclusion Scheme. This is a rare opportunity to build a regulatory legacy from the ground up in a fast-paced, high-stakes environment. About The Role Key Responsibilities: Fund Management & Governance: Establish and lead the Social Impact Fund. You will oversee funding calls, develop robust vetting and SLA frameworks, and ensure gold-standard governance and auditing of all disbursements. Public Education & Protection: Design and deliver multifaceted awareness programmes targeting diverse groups (youth, athletes, and the general public). You will be the organizational lead on youth care and measures to mitigate problem gambling. Strategic Communications & Media: Act as the primary Media Spokesperson for the GRAI. You will develop the national communications strategy, manage social media, and craft core messaging for everything from press releases to ministerial briefings. Research & Policy Development: Oversee a major research programme to ensure all regulations are evidence-based and effective. You will draft Codes of Practice for the industry and advise the Minister on emerging sector trends. Stakeholder & Team Leadership: Build high-level relationships across the political system, NGOs, and multinational operators. You will manage departmental staff, oversee third-party contractors, and represent the GRAI before Oireachtas Committees. What Youll Bring: We need a resilient, innovative leader who thrives in the environment of a startup regulator. Essential Criteria: Education: Level 8 degree in Communications, Business, Public Admin, or a related field. Experience: 10+ years in regulatory affairs, consumer protection, or public policyincluding 5+ years in senior management with a proven track record of strategic delivery. Regulatory & Research Expertise: Deep knowledge of Irish/EU consumer law and experience commissioning research to drive evidence-based policy. Communications Skills: Exceptional public speaking and media engagement skills; expert at designing high-impact public awareness campaigns. Leadership & Change: Proven ability to lead high-performing teams through organizational growth, innovation, and change. Stakeholder Management: Skilled at navigating complex, sensitive relationships with Boards, CEOs, government officials, and industry leaders. Operational Acumen: Strong financial oversight, budget management, and the ability to execute business plans in a fast-paced environment. Desirable Criteria: A postgraduate qualification (Level 9 or 10) in a related field Experience in public sector, including familiarity with government processes, regulatory and governance frameworks. Experience in managing or administering public funds, including developing and implementing funding strategies and overseeing financial disbursements. For full information and to view the candidate booklet and submit you application please visit the Conscia Talent website. If you have any questions, please reach out to Conscia directly. Skills: Strategic Leadership Change Management Performance Management Media Relations Team Management Budget Management Communicator Benefits: Work From Home Paid Holidays Pension Fund
The GRAI is seeking to appoint an Administrative Officer (AO - Standard Scale) and have three vacancies in Enforcement and Compliance Directorates at present. Successful applicants will be placed on a panel for a period of up to 18 months to fill future vacancies for Administrative Officer roles (Administrative Officer - Standard Scale) within GRAI. Appointed Administrative Officers may be assigned to any directorate within the GRAI, in line with the evolving business needs and operational priorities. This is a panel competition and GRAI reserves the right to hold separate competitions for specialist or technical Administrative Officer roles as needed. About the Role As an Administrative Officer (AO), you will be the backbone of GRAIs regulatory mission, initially driving operational success within the Enforcement and Compliance Directorate. This role isn't just about filing; its about managing intelligence, coordinating high-stakes tasks, and ensuring our regulatory functions are delivered with precision and impact. Key Responsibilities Evidence-Based Analysis: Review extensive operator documentation and leverage legislation to formulate balanced, high-level regulatory recommendations. Compliance Intelligence: Evaluate complex datawritten, numerical, and verbalto provide accurate and timely enforcement insights. Strategic Research: Monitor the gambling sector to draft influential policy papers on AML, market developments, and Irish regulatory implications. Operational Coordination: Assist in scheduling audits, preparing inspection briefs, and ensuring compliance monitoring runs seamlessly. Stakeholder Engagement: Serve as the primary point of contact for stakeholders, managing digital and verbal inquiries with professional clarity. Data & Documentation: Draft high-quality briefings and reports while maintaining rigorous data protection and FOI standards. Collaborative Impact: Work cross-functionally with other GRAI departments to ensure a holistic approach to licensing and enforcement. Essential Criteria To be eligible to apply for this role you must have/demonstrate in your application form that you meet the following essential criteria: A minimum of a Bachelors degree (Level 7 on the NFQ) Two years of experience in an administrative or support role, within a relevant professional environment e.g. regulatory, legal, compliance, governance Proficiency in Microsoft Office, with practical experience in Word, Excel, Outlook, PowerPoint Desirable Criteria Candidates who meet the essential criteria and can demonstrate the following may have an advantage: Proven track record of maintaining high levels of accuracy in data entry and document management tasks Demonstrable written and verbal communication skills, including experience drafting routine correspondence in a professional setting. Evidence of managing multiple administrative tasks concurrently, with examples of meeting deadlines, prioritising workloads, or coordinating competing responsibilities in a high-volume or time-sensitive environment. Previous experience working in a regulatory environment particularly in roles involving enforcement or compliance. To apply and view the full candidate booklet, please visit Conscia Talent. For any inquiries, contact the Conscia team directly. Skills: Administrative Support Admin Work Communicator Organised Records Management Teamwork Data Management
About the Role The Director of Registration, Early Resolution and Transformation, operating at Principal Officer level, is a senior leadership role and member of the Senior Management Team with responsibility for leading the FSPOs Registration and Early Resolution Directorate, including Registration, Early-Stage Assessment, Mediation and Customer Experience functions. The role involves driving continuous improvement and transformation of end-to-end complaint handling processes, maximising early-stage resolution, and enhancing service quality, timeliness and customer outcomes. The successful candidate will provide strategic leadership, oversee governance and performance delivery, lead multidisciplinary teams, and contribute to organisational strategy, ensuring effective, impartial and high-quality resolution of financial services and pensions complaints in a complex and evolving environment. Key Responsibilities: Provide leadership and direct support to the Ombudsman, Deputy Ombudsman and the Senior Management Team in all issues relating to the Directorate including in relation to Registration, Mediation and Early Resolution of complaints. As a member of the Senior Management Team, the Director will contribute to the overall leadership and strategy of the Organisation. Foster and maintain a high-performance culture and organisation. This will involve supporting and empowering the FSPO teams to build and retain internal knowledge, expertise and capacity as well as enhancing leadership capability by ensuring a focus on coaching, developing and empowering our people. Lead, motivate, support and develop the Directorate in the development and implementation of function-specific strategies and core operations. Implement robust systems to ensure adherence to the highest standards of all relevant legislation and public sector directives. Lead, develop and manage the Directorate teams ensuring that we deliver high quality, impartial and timely mediation services that maximise the FSPOs impact on the resolution of complaints, while providing high levels of customer satisfaction. Manage and develop all aspects of the service to include business processes and procedures which maximise success and are in line with the statutory functions of the FSPO and underpinning legislation. Design, contribute to and support robust training programmes for the Directorate. Manage the performance of the teams and individual team members including the management of Probation and PMDS processes. Lead/contribute to transformational change programmes aimed at enhancing organisation and process improvements. Drive and lead on strategic objectives across the organisation to promote and improve registration, mediation and early resolution services. Design and lead on strategic and business planning for the Directorate and be responsible for delivery of all work plan commitments, deliverables and strategic goals and objectives. Oversee the management of multiple agendas and projects, leading the Directorate by allocating resources appropriately to ensure the delivery and development of its services. Promote the Mission, Vision and Values of the office though self-management and team leadership. Represent the FSPO at relevant Government networks and stakeholder fora. Manage external service providers as required. Keep abreast of current legislation and other developments relevant to the area through stakeholder engagement and personal learning. Engage and collaborate with other areas as required, and oversee the preparation and presentation of relevant reports and analysis to the Senior Management Team. Engage in regular audit of the Directorates operational procedures and systems, ensuring they meet best practice and standards. Essential Criteria: To be effective in the role of Director of Registration, Early Resolution and Transformation in the FSPO, the successful candidate will demonstrate: Strong leadership judgement and integrity , with a proven commitment to high professional and ethical standards. High levels of personal organisation and accountability , with the ability to manage multiple priorities and deliver to multiple, strict deadlines in a complex environment. A proactive, solutions-focused approach , including the ability to identify emerging risks/issues and take timely corrective action. Strong analytical, research and decision-making capability , including the ability to evaluate information critically and make sound operational and strategic recommendations. Excellent written and verbal communication skills , including the ability to present complex information clearly and produce high-quality reports with accuracy and attention to detail. Strong stakeholder engagement skills , including the confidence to influence, challenge constructively and build alignment across diverse internal and external stakeholders. High ICT literacy , including strong working knowledge of the Microsoft Office suite and the ability to work confidently with data and reporting tools. Essential Requirements: Candidates must , on or before 18 March 2026 , demonstrate the following essential requirements: Qualification: A recognised third-level qualification of at least NFQ Level 8 in a relevant discipline (for example business/management, law, finance, public administration, governance/compliance, digital/transformation, or data/analytics), or an equivalent qualification which, in the view of the FSPO, is relevant to the role Senior leadership experience (multi-disciplinary teams): A minimum of 5 years senior management experience and 10 years management experience, including responsibility for leading diverse / multi-disciplinary teams. Operational leadership in high-volume, customer-facing services: Proven experience leading a high-volume operational service, with evidence of improving service delivery outcomes (e.g., timeliness, quality, customer experience, efficiency, backlog reduction, escalation reduction). Change / programme delivery and senior leadership track record: Significant experience leading and delivering change/transformation and/or programme/project management in a complex organisational environment, demonstrating structured governance, risk management and measurable delivery outcomes; and a career record demonstrating strong senior leadership competence, including effective engagement with senior internal and external stakeholders to achieve strategic organisational objectives. End-to-end process improvement and data-led performance delivery: Demonstrated experience of business process development and continuous improvement, supported by the effective use of data/KPIs/management information to drive performance, customer service outcomes and organisational improvement. Senior stakeholder influence and negotiation: Highly developed negotiation and influencing skills, including the ability to engage credibly with senior stakeholders and to challenge constructively to achieve outcomes. Desirable Criteria: Relevant experience and/or certification in mediation, and/or conciliation, and/or arbitration. Relevant experience and knowledge of the regulatory, and/or Ombudsman and/or consumer protection landscape. Relevant experience and knowledge of financial services, and/or pensions and/or complaint management. Significant experience of operational strategy, including governance, KPI development and implementation. A strong understanding of Irish public administration as well as knowledge of the policy context and current issues. Experience of representing your organisation, nationally and/or internationally. How to Apply: A comprehensive CV and a short cover letter outlining why you wish to be considered for the post and how you believe your skills, experience and values meet the requirements for the position must be uploaded via the Conscia Talent website no later than 10am (Irish time) on Wednesday 18th March 2026. Applications will not be accepted by any other method, nor if received after the closing date. If you have any queries about the role, please contact Conscia Talent. Skills: Organisation Problem Solving Analytics IT Leadership Change Management Stakeholder Management Benefits: Work From Home
