Job Title: Parts Advisor Responsible to: Parts Manager Main Purpose of Job: We are currently recruiting for a Parts Advisor to join the Connolly Motor Group, within the Parts team in Volkswagen and Audi Ballina. The role: The successful candidate will be required to work within the Parts team to continuously deliver the highest level of satisfaction to internal and external customers. This will require you to continually strive to ensure the appropriate maintenance of stock is available and thus the needs of the customers are delivered. Role Responsibilities: Maintenance of stock including processing parts, deliveries, orders and returns Dealing with aftersales customers both on the phone and in person Delivery of products to trade customers Dealing with customer queries Co-Ordinate daily parts deliveries Promote accessories sales Promotion/ sales/securing of ordersfrom existing and prospective customers General Warehouse duties The person: Skills and Competencies: Ability to work in a team Ability to work on own initiative Results orientated Interested in working in a fast-paced environment Attention to detail is fundamental to ensure quality is consistently delivered Keen interest in the Motor Industry Continuous improvement mindset Driver license is required Flexibility is required Strong communication skills with internal and external customers, suppliers and the manufacturer Build strong interdepartmental relationships and pay close attention to other department requirements Proficient in Microsoft Office Package (Word, Excel, Email) Experience of using Kerridge Desirable not essential A Technical background would be a distinct advantage Skills: Drivers license attention to detail communication skills
Job Title: Customer Care Executive Responsible to: BDC Manager Main Purpose of Job: We are currently recruiting for a Customer Care Executive within the Business Development team in Volkswagen Sligo on a full-time capacity, Monday to Thursday 9-5.30pm and Friday 9-5pm. This role is based in a small Call Centre environment. The role: The successful candidate will be required to work as part of the Business Development team, to continuously deliver the highest level of satisfaction to internal and external customers. This will require you to continually meeting targets. The role involves working closely with team members and other departments across the Group, which include Services, Parts and Sales teams. Role Responsibilities: Focus on delivering a premium customer service Achieve daily, weekly, monthly sales targets Inputting data onto Kerridge (CRM) system Inbound and Outbound calling Aftersales Customer follow up calls Direct any follow up calls to the correct department Understanding the customers needs and offering services to match this Liaise with relevant teams to ensure customer needs are met Ad hoc duties during busy periods The person: Skills and Competencies: Minimum of 1-year experience in a customer service role, Telesales experience is advantageous Minimum level 4 Including Leaving Certificate/Leaving Certificate Applied/Vocation Programme Excellent communication skills Excellent phone etiquette Proficient in Microsoft Office Package (Word, Excel, Email) Fluent in English Ability to work as part of a team Previous target driven telesales experience is a distinct advantage. Skills: Customer Servicde Proficient in Ms Email Word Excel Communication skills
