Job Title: Finance Administration Executive Responsible to: General Manager Main Purpose of Job: We are currently recruiting for a Finance Administration Executive to join the Connolly Motor Group, within the Sales Team on site VW Sligo. This will require the successful candidate to work with individual customers to understand their needs and maximise the sales and profitability of income from finance, warranty and credit protection insurance products. Role Responsibilities: Builds rapport and qualifies the customers requirements Demonstrates the most suitable options to the customer, understanding and adapting to their buying strategy in regards to appropriate finance, warranty or insurance packages Agrees the details of the sale Checks the credit status of each customer and proposes the customer to finance providers in accordance with company policies Establishes the details for any vehicle purchased or obtained by Connolly Motor Group Agrees the payment method with the customer, completing all relevant administration in accordance with provider policy and current legislation Manages performance to achieve key targets and deliver continuous improvement Monitors own performance against agreed sales targets, working with their line manager to review progress and develop action plans where appropriate Works with colleagues and other teams across the locations to provide a seamless service to customers Ensure customer satisfaction and retention (e.g. new sales to existing customers) Understanding of GDPR implications Skills and Competencies: QFA Qualification is a distinct advantage but not essential Minimum of 2 years experience in a similar role is a distinct advantage but not essential Strong communication skills with customers, colleagues, finance providers and the manufacturer Proficient in Microsoft Office Package (Word, Excel, Email) Experience of using Kerridge (CRM System) Desirable not essential Strong numerical skills Ability to present and sell the unique selling points of all products Possess strong attention to detail with administrative functions Time Management skills -Work independently in a busy, active environment, managing own time and workflow Strong problem-solving ability to identify and resolve queries in a professional in a timely manner Present a professional image to both internal and external customers, through attitude, behaviour and personal appearance Full clean drivers license is essential Skills: Customer Service initiative Finance
Job Title: Finance Executive Responsible to: General Manager Main Purpose of Job: We are currently recruiting for a Finance Executive to join the Connolly Motor Group, within the Sales Team on site Volkswagen Letterkenny. This will require the successful candidate to work with individual customers to understand their needs and maximise the sales and profitability of income from finance, warranty and credit protection insurance products. Role Responsibilities: Builds rapport and qualifies the customers requirements Qualifies own understanding of the customer's needs through discussion and gauging the customers reaction to alternative options to build the closest possible match between the product and customer Demonstrates the most suitable options to the customer, understanding and adapting to their buying strategy Agrees the details of the sale Checks the credit status of each customer and proposes the customer to finance providers in accordance with company policies Establishes the details for any vehicle purchased or obtained by Connolly Motor Group Works with customers in a friendly and open way to identify the most appropriate finance, warranty or insurance packages Produces and explains finance quotes, using a knowledge of the cost and margin of various funding options to maximise commission whilst also meeting customer needs Agrees the payment method with the customer, completing all relevant administration in accordance with provider policy and current legislation Manages performance to achieve key targets and deliver continuous improvement Monitors own performance against agreed sales targets (e.g. volume and profit), working with Group Operations Manager to review progress and develop action plans where appropriate Works with colleagues and other teams across the locations to provide a seamless service to customers Ensures opportunities for sales by other teams are followed up by the most appropriate specialist Ensure customer satisfaction and retention (e.g. new sales to existing customers) Understanding of GDPR implications Skills and Competencies: QFA Qualification is preferred Minimum of 2 years experience in a similar role, Motor industry is not essential Strong communication skills with customers, colleagues, finance providers and the manufacturer Proficient in Microsoft Office Package (Word, Excel, Email) Experience of using Kerridge (CRM System) Desirable not essential Competent on sales volumes and margins on finance and credit protection insurance products Competent on cash sale conversions Ability to prospect effectively Ability to qualify customers effectively Ability to present and sell the unique selling points of all products Ability to manage and close existing deals while cultivating new opportunities Possess strong attention to detail with administrative functions Time Management skills -Work independently in a busy, active environment, managing own time and workflow Strong problem-solving ability to identify and resolve queries in a professional in a timely manner Present a professional image to both internal and external customers, through attitude, behaviour and personal appearance Full clean drivers license is essential Skills: QFA preferred Strong communication verbal and written Attention to detail
Job Title: Receptionist (Full-Time) Responsible to: General Manager Main Purpose of Job: We are currently recruiting for a Receptionist within Connolly Motor Group, Volkswagen Sligo on a full-time capacity. The successful candidate will be required to work Monday to Friday and the occasional Saturday cover. The role: In this role you will be required to work as part of the team, to continuously deliver the highest level of satisfaction to internal and external customers. This will require you to be the face of the Group, welcoming customers, suppliers and visitors to our showroom. The role involves working closely with the Sales, Services and Parts teams. Role Responsibilities: Administration and filing duties Focus on delivering a premium customer service Answer any incoming calls Meet and Greet Customers, Visitors Making Tea/Coffees and general upkeep of Reception area Direct customers to relevant department Liaise closely with Sales/Service/Parts departments to ensure customers service standards are upheld Administration and filing duties The person: Skills and Competencies: Minimum of 1 year experience in customer facing environment Excellent communication skills Well presented Ability to work in a team and on own initiative Time management skills required Ability to multitask Proficient in Microsoft Office Package (Word, Excel, Email) Skills: Communication Well presented Time Management
Job Title: Receptionist (Full-time) Responsible to: Sales Brand Manager Main Purpose of Job: We are currently recruiting for a Receptionist within Connolly Motor Group, Volkswagen Ballina on a full-time capacity. The successful candidate will be required to work Monday to Friday and the occasional Saturday cover. The role: The successful candidate will be required to work as part of the team, to continuously deliver the highest level of satisfaction to internal and external customers. This will require you to be the face of the Group, welcoming customers, suppliers and visitors to our showroom. The role involves working closely with the Sales, Services and Parts teams. Role Responsibilities: Focus on delivering a premium customer service Answer any incoming calls Meet and Greet Customers, Visitors Making Tea/Coffees and general upkeep of Reception area Direct customers to relevant department Liaise closely with Sales/Service/Parts departments to ensure customers service standards are upheld Administration and filing duties The person: Skills and Competencies: Minimum of 1 year experience in reception environment Excellent communication skills Well presented Ability to work in a team and on own initiative Time management skills required Ability to multitask Proficient in Microsoft Office Package (Word, Excel, Email) Skills: Strong communication time management well presented
Job Title: Parts Advisor Responsible to: Parts Manager Main Purpose of Job: We are currently recruiting for a Parts Advisor to join the Connolly Motor Group, within the Parts team in Volkswagen and Audi Ballina. The role: The successful candidate will be required to work within the Parts team to continuously deliver the highest level of satisfaction to internal and external customers. This will require you to continually strive to ensure the appropriate maintenance of stock is available and thus the needs of the customers are delivered. Role Responsibilities: Maintenance of stock including processing parts, deliveries, orders and returns Dealing with aftersales customers both on the phone and in person Delivery of products to trade customers Dealing with customer queries Co-Ordinate daily parts deliveries Promote accessories sales Promotion/ sales/securing of ordersfrom existing and prospective customers General Warehouse duties The person: Skills and Competencies: Ability to work in a team Ability to work on own initiative Results orientated Interested in working in a fast-paced environment Attention to detail is fundamental to ensure quality is consistently delivered Keen interest in the Motor Industry Continuous improvement mindset Driver license is required Flexibility is required Strong communication skills with internal and external customers, suppliers and the manufacturer Build strong interdepartmental relationships and pay close attention to other department requirements Proficient in Microsoft Office Package (Word, Excel, Email) Experience of using Kerridge Desirable not essential A Technical background would be a distinct advantage Skills: Drivers license attention to detail communication skills
