Job Title: Sales Executive Responsible to: Sales Manager Main Purpose of Job: We are currently recruiting for a Sales Executive to join Connolly Motor Group team, within the Sales team at Mercedes-Benz Galway. The role: The successful candidate will be required to work as part of the sales team, to continuously deliver the highest level of satisfaction to internal and external customers. This will require you to continually strive to meet sales and profit opportunities via the sales of vehicles, finance and insurance products. Profit margins achieved on the sale of all products are in line with manufacturer standards. This results in the selling of an agreed volume of new and used vehicles. Role Responsibilities: Actively prospect for new customers using the appropriate databases and follow up every sales opportunity through the company website leads, customer enquiry calls and emails Follow the sales process, designed to achieve maximum results from the available sales opportunities Achieve the individual profit objectives set by the Sales and General Manager Provide expert and prompt advice to new and existing customers regarding the various products that are available with the sales of their new / used vehicle Participate in external promotional activities to raise the profile of the brand and generate sales opportunities Qualify the customers needs and present the dealerships products and services Establish the most appropriate way for the customer to fund their acquisition (PCP / Hire Purchase / Other funding arrangements), according with FCA regulations Conducts a structured and professional vehicle handover in accordance with the vehicle handover checklist, guide and customer pack for the appropriate product Develop and maintain comprehensive product knowledge in respect of all vehicles, prices, promotions, funding and taxation of vehicles Maintain good relationship and regular contact with all customers both pre and post-sale Handle customer issues and complaints, resolving the issue to the mutual satisfaction of the customer and the business Provide completed deal file with appropriate dealer and insurance documentation to the sales administration department to ensure that the vehicle is ordered and taxed on time; Maintain and update customer contact data on Kerridge (CRM System) on a daily basis Undertake all administration requirements of the position to include relevant paperwork and reports The person: Skills and Competencies: 1- 2 years experience in a Sales environment, Motor industry is desirable, but not essential Strong communication skills with internal and external customers, suppliers and the manufacturer Proficient in Microsoft Office Package (Word, Excel, Email) Experience of using Kerridge (CRM System) Desirable not essential Ability to prospect and qualify customers effectively Ability to present and sell the unique selling points of all products Ability to manage and close existing deals while cultivating new opportunities Possess strong attention to detail with administrative functions Time Management skills -Work independently in a busy environment, managing own time and workflow Strong problem-solving ability to identify and resolve queries in a professional in a timely manner Present a professional image to both internal and external customers, through attitude, behaviour and personal appearance Full clean drivers license is essential Skills: Strong communication Time Management Attention to detail
Job Title: Sales Manager Responsible to: General Manager Main Purpose of Job: We are currently recruiting for an experienced Sales Manager to join Connolly Motor Group team, within the Sales team at Mercedes-Benz, Sligo. The successful candidate will be required to ensure the team continuously deliver the highest level of satisfaction to internal and external customers. This will require you to ensure the company business plan is met via the sale of vehicles, finance and insurance products. To ensure that the margins achieved on the sale of all dealership products are in line with manufacturer standards. To ensure that the sales team delivers the highest standard of service and that every opportunity is taken to continuously improve working methods and standards. Role Responsibilities: Strategically sets objectives and reviews sales and performance reviews whilst identifying future trends Formulates and communicates sales targets to each executive Monitors departmental performance against the budget. Devise and agree sales schedules for the sales team to generate business on a daily/weekly/monthly basis Constantly reviews and manages dealership costs Oversees sales by ensuring prospecting and follow up activities are conducted by the Sales Team Actively prospect for new customers by cold calling, emails and use of appropriate databases Follows the sales process, designed to achieve maximum results from the available sales opportunities Qualify customer needs and present the dealerships products and services Ensures stock turn on new and used cars is adhered to, by review of and if necessary, revaluing used cars Plans and implements marketing strategies with the marketing department Assist HR with employment relations, recruitment & selection and people agenda queries Monitors the performance of the sales team, using key measures and addressing areas of under performance Conducts regular meetings and updates on any changes with team Understands and complies with all appropriate sales legislation and procedures relevant to Dealership departments Maintain a high level of contact with internal and external customers, suppliers and manufacturer Identify and resolve dissatisfied customers issues in a professional and empathetic manner Ensure vehicle valuations to customers are accurate as provided by the sales team Maintain up to date knowledge about manufacturers vehicles, market trends and their impact Ensure adequate resourcing of sales department is adequately staffed to achieve departmental objectives Comply and operate within Connolly Group Trade Disposal Process The person: Skills and Competencies: Minimum of 5 years experience in a Sales environment, additionally motor industry experience is beneficial This role would be suitable for someone in a Senior Sales role looking to make the next step up in the career 3 years People Management experience is beneficial Strong communication skills with internal and external customers, suppliers and the manufacturer Proficient in Microsoft Office Package (Word, Excel, Email) Build strong interdepartmental relationships, and pay close attention to the requirements of those departments Present a consistently professional image through attitude, behaviour and personal appearance Continuous improvement mindset Full driving license is essential Skills: Communication skills Target driven Attention to detail
Job Title: Service Technician Responsible to: Service Manager Main Purpose of Job: We are currently recruiting for a Service Technician to join the Connolly Motor Group, within the Service team at Mercedes-Benz Galway. The role: The successful candidate will be required to repair and service Vehicles within the Service department. You will be required to deliver a high standard within the workshop in line with specifications set out by manufacturer and processes set out by Connolly Motor Group. Role Responsibilities: Diagnosis, repairs and servicing of vehicles to the highest standards and to the appropriate manufacturer specification Through the use of diagnostic equipment and a systematic approach, ensure vehicle faults are diagnosed and rectified Ensure full understanding of latest technology introduced on the vehicle range and how to diagnose and repair faults on them Complete relevant service documentation (Job sheets, PDIs, service reports) in line with ISO, warranty and Dealership requirements The person: Skills and Competencies: FETAC or City & Guilds Qualification (Irish based qualifications or equivalent evidence of similar in Europe) Experience in vehicle services and repairs Ability to work in a team Ability to work on own initiative Display a keen interest in Motor Vehicles Interested in working in a fast-paced environment Attention to detail is fundamental to ensure quality is consistently delivered Continuous improvement mindset A full and valid driving license is essential for the role Build strong interdepartmental relationships and pay close attention to other departments requirements Work independently in a busy, active environment, managing own time and workflow effectively Present a consistently professional image to both internal and external customers, through attitude, behaviour and personal appearance Strong problem-solving ability to identify and resolve queries Skills: Experience in vehicle services and repairs Ability to work on own initiative Attention to detail
Job Title: Parts Advisor Responsible to: Parts Manager Main Purpose of Job: We are currently recruiting for a Parts Advisor to join the Connolly Motor Group, within the Parts team in Mercedes-Benz Galway. The role: The successful candidate will be required to work within the Parts team to continuously deliver the highest level of satisfaction to internal and external customers. This will require you to continually strive to ensure the appropriate maintenance of stock is available and thus the needs of the customers are delivered. Role Responsibilities: Maintenance of stock including processing parts, deliveries, orders and returns Dealing with aftersales customers both on the phone and in person Delivery of products to trade customers Dealing with customer queries Co-Ordinate daily parts deliveries Promote accessories sales Promotion/ sales/securing of ordersfrom existing and prospective customers General Warehouse duties The person: Skills and Competencies: Ability to work in a team Ability to work on own initiative Results orientated Interested in working in a fast-paced environment Attention to detail is fundamental to ensure quality is consistently delivered Keen interest in the Motor Industry Continuous improvement mindset Driver license is required Flexibility is required Strong communication skills with internal and external customers, suppliers and the manufacturer Build strong interdepartmental relationships and pay close attention to other department requirements Proficient in Microsoft Office Package (Word, Excel, Email) Experience of using Kerridge Desirable not essential A Technical background would be a distinct advantage Skills: Attention to detail Communication skills Customer Service
Job Title: Sales Executive Responsible to: Sales Manager Main Purpose of Job: We are currently recruiting for a Sales Executive to join Connolly Motor Group team, within the Sales team at Mercedes-Benz Sligo. The role: The successful candidate will be required to work as part of the sales team, to continuously deliver the highest level of satisfaction to internal and external customers. This will require you to continually strive to meet sales and profit opportunities via the sales of vehicles, finance and insurance products. Profit margins achieved on the sale of all products are in line with manufacturer standards. This results in the selling of an agreed volume of new and used vehicles. Role Responsibilities: Actively prospect for new customers using the appropriate databases and follow up every sales opportunity through the company website leads, customer enquiry calls and emails Follow the sales process, designed to achieve maximum results from the available sales opportunities Achieve the individual profit objectives set by the Sales and General Manager Provide expert and prompt advice to new and existing customers regarding the various products that are available with the sales of their new / used vehicle Participate in external promotional activities to raise the profile of the brand and generate sales opportunities Qualify the customers needs and present the dealerships products and services Establish the most appropriate way for the customer to fund their acquisition (PCP / Hire Purchase / Other funding arrangements), according with FCA regulations Conducts a structured and professional vehicle handover in accordance with the vehicle handover checklist, guide and customer pack for the appropriate product Develop and maintain comprehensive product knowledge in respect of all vehicles, prices, promotions, funding and taxation of vehicles Maintain good relationship and regular contact with all customers both pre and post-sale Handle customer issues and complaints, resolving the issue to the mutual satisfaction of the customer and the business Provide completed deal file with appropriate dealer and insurance documentation to the sales administration department to ensure that the vehicle is ordered and taxed on time; Maintain and update customer contact data on Kerridge (CRM System) on a daily basis Undertake all administration requirements of the position to include relevant paperwork and reports The person: Skills and Competencies: 1- 2 years experience in a Sales environment, Motor industry is desirable, but not essential Strong communication skills with internal and external customers, suppliers and the manufacturer Proficient in Microsoft Office Package (Word, Excel, Email) Experience of using Kerridge (CRM System) Desirable not essential Ability to prospect and qualify customers effectively Ability to present and sell the unique selling points of all products Ability to manage and close existing deals while cultivating new opportunities Possess strong attention to detail with administrative functions Time Management skills -Work independently in a busy environment, managing own time and workflow Strong problem-solving ability to identify and resolve queries in a professional in a timely manner Present a professional image to both internal and external customers, through attitude, behaviour and personal appearance Full clean drivers license is essential Skills: Strong communication Time Management Attention to detail
