Job Title: Service Administrator Responsible to: Service Manager Main Purpose of Job: We are currently recruiting for a Service Administrator to join the Connolly Motor Group, within the Service team, at Hyundai Galway. The role: The successful candidate will work closely with the Service Advisors, Service Manager and the Workshop. You will be tasked with invoicing, administration within the service department. Role Responsibilities: Take service bookings Preparing documentation relating to transactions, in a methodical and accurate manner Maintaining an efficient document storage system, which allows for prompt retrieval of information. Processing of service plan and internal vehicle preparation invoices Preparing accurate quotations for vehicle servicing and maintenance needs. Maintaining accurate payment records. Providing a quotation and invoices for the customer Communicating with the workshop and service advisors to ascertain the level of work required Reviews vehicle and customer history to identify potential additional work requirements (such as recalls or items noted at last service) Inputs information into Kerridge so that job cards and other relevant documents can be produced, and initiate ordering of appropriate parts Communicates the customer requirements to the workshop in a legible, clear and understandable manner Monitors work progress to ensure the vehicle will be ready at the time agreed with the customer Creates the invoice for work completed Completes any other appropriate activities as specified by the Service Manager Customer Service Ensure prompt customer follow up email / phone calls to maintain customer satisfaction and manufacturing standards as outlined in company policies Understands and complies with all appropriate legislation relevant to the department including health and safety legislation and FCA regulations Obtains payment from the customer and completes the appropriate paperwork in line with Company procedures and FCA regulations The person: Skills and Competencies: Motor sector experience is not essential but desirable Min 1 year Administration experience would be beneficial Strong communication skills with internal and external customers, suppliers and the manufacturer Strong problem-solving ability to identify and resolve customers issues in a professional and empathetic manner Attention to detail Work independently in a busy, active environment, managing own time and workflow effectively Present a consistently professional image to both internal and external customers, through attitude, behaviour and personal appearance Build strong interdepartmental relationships and pay close attention to other department requirements Time Management skills Skills: Strong Communication Attention to detail Time Management
Job Title: Senior Sales Executive Responsible to: Sales Brand Manager Main Purpose of Job: We are currently recruiting for a Senior Sales Executive to join Connolly Motor Group, within the Sales team in Hyundai Galway. The role: The successful candidate will be required to work as part of the sales team, to continuously deliver the highest level of satisfaction to internal and external customers. This will require you to continually strive to meet sales and profit opportunities via the sales of vehicles, finance and insurance products. Profit margins achieved on the sale of all products are in line with manufacturer standards. This results in the selling of an agreed volume of new and used vehicles. Role Responsibilities: Actively prospect for new customers using the appropriate databases and follow up every sales opportunity through the company website leads, customer enquiry calls and emails Follow the sales process, designed to achieve maximum results from the available sales opportunities Achieve the individual profit objectives set by the General Manager Provide expert and prompt advice to new and existing customers regarding the various products that are available with the sales of their new / used vehicle Participate in external promotional activities to raise the profile of the brand and generate sales opportunities Qualify the customers needs and present the dealerships products and services Establish the most appropriate way for the customer to fund their acquisition (PCP / Hire Purchase / Other funding arrangements), according with FCA regulations Conducts a structured and professional vehicle handover in accordance with the vehicle handover checklist, guide and customer pack for the appropriate product Develop and maintain comprehensive product knowledge in respect of all vehicles, prices, promotions, funding and taxation of vehicles Maintain good relationship and regular contact with all customers both pre and post-sale Handle customer issues and complaints, resolving the issue to the mutual satisfaction of the customer and the business Provide completed deal file with appropriate dealer and insurance documentation to the sales administration department to ensure that the vehicle is ordered and taxed on time; Maintain and update customer contact data on Kerridge (CRM System) on a daily basis Undertake all administration requirements of the position to include relevant paperwork and reports The person: Skills and Competencies: 3-5years experience in a Sales environment, Motor industry is desirable, but not essential Strong communication skills with internal and external customers, suppliers and the manufacturer Proficient in Microsoft Office Package (Word, Excel, Email) Experience of using Kerridge (CRM System) Desirable not essential Ability to prospect and qualify customers effectively Ability to present and sell the unique selling points of all products Ability to manage and close existing deals while cultivating new opportunities Possess strong attention to detail with administrative functions Time Management skills -Work independently in a busy environment, managing own time and workflow Strong problem-solving ability to identify and resolve queries in a professional in a timely manner Present a professional image to both internal and external customers, through attitude, behaviour and personal appearance Full clean drivers license is essential Skills: Sales Time Management Strong Communication skills
