Concern Worldwide is seeking a Recruiter (Francophone) based in Dublin on a 9-month hybrid contract. This role involves full-cycle recruitment for staff globally, requiring proficiency in both English and French. The ideal candidate will have experience with an Applicant Tracking System and strong communication skills. Concern values equality and encourages candidates from diverse backgrounds to apply. Salary range is between €36,301 - €40,335 per annum. Applicants must have a valid visa to work in Ireland. #J-18808-Ljbffr
Job Title: Recruiter (Francophone) Reports to: Talent Acquisition Manager Terms: 9-month contract, Hybrid (50 % Office based; 50% work from home) Location: Head Office, Camden Street, Dublin 2 Salary: GB4: €36,301 - €40,335 per annum Role Purpose Working as part of the recruitment team, the Recruiter will be responsible for the 360 hiring of staff across Concern, both globally and at Head office. Responsibilities Responsible for the 360 hiring of staff members across Concern (advertising, sourcing, proactive networking, short listing, interviewing, reference checking, offering and negotiating) Liaising with Hiring Managers and Desk Officers regarding staff requisitions and developing recruitment plans for each vacancy. Developing a pool of qualified candidates in advance of need. Screening CVs and establishing first round shortlists based on pre-established criteria. Ensure timely and accurate use and updates of the ATS (Applicant tracking system) and reporting tools. Liaise with hiring manager to promote internal mobility for performing internal HQ, international and national staff. Ensuring the organisation is meeting its accountability commitments within the recruitment process. Upholding and promoting Concern’s values, including our workplace equality, diversity and inclusion values. Role Holder Requirements Essential Proven experience working in a similar role in recruitment of multi-discipline roles globally. Good written and spoken English and French. Experience working with an ATS (Applicant tracking system). Excellent interpersonal & communications skills and the ability to interact and influence at all levels. Working knowledge of GDPR. Excellent organisation and planning skills, with the ability to meet deadlines. Interest and empathy in the work of Concern. Desirable Previous INGO experience. CIPD Qualified or equivalent. Competencies Managing Yourself Influence, advocacy and networking Communication and working with others Delivering results Applicants must have a valid visa to work in Ireland at the time of application. Please note that Concern Worldwide does not provide Visa sponsorship. Concern encourages all eligible candidates, irrespective of gender, ethnicity or origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations and is committed to promoting equality. #J-18808-Ljbffr
Concern Worldwide is hiring an International Finance Manager – Operations & Policy in Dublin. This key role supports the Deputy Finance Director and focuses on the financial management of overseas programs. Responsibilities include budget consolidation, developing financial procedures, and recruiting and training finance professionals. The ideal candidate has a professional accountancy qualification, experience in the not-for-profit sector, fluent English, and international experience. This role offers a 50% hybrid work arrangement. #J-18808-Ljbffr
Job Title: International Finance Manager – Operations & Policy Reports to: Deputy Finance Director Terms: Permanent, Full time, 50% Hybrid role Location: Head Office, Dublin 2 Requirements: Occasional travel to country programs as required About Concern: Concern is a non-profit, non-governmental humanitarian organisation, established in 1968, dedicated to the reduction of suffering and the ultimate elimination of extreme poverty in the world’s poorest countries. Concern’s vision, our mission, and our work are defined by one goal – ending extreme poverty, whatever it takes. Concern strives for a world free from poverty, fear, and oppression. Role Purpose: The International Finance Manager is a member of the international finance team, and will support the Deputy Finance Director (DFD) to maintain to a high standard the financial systems in Concern’s overseas country programmes. This role focuses on supporting the budget process for overseas programmes, reviewing existing financial policy and procedures and updating where improvements are necessary. It also ensures that Roving and Surge Accountants are deployed timely where support is required. Responsibilities: Overseas Budgeting Managing the consolidation of the annual budgets (and budget revisions) from overseas programmes. This work includes: Assisting the Deputy Finance Director to develop budget guidelines and timetables specific to each budget cycle/revision. Communicating all budget related information to all country programmes. Coordinating the review process of all country programme budget packs and providing feedback on the same. Consolidating all budgets for review by the Deputy Finance Director. Analysing the budget and preparing the required schedules as directed by the Deputy Finance Manager. Updating/improving budget templates as necessary to improve the budgeting process Overseas Financial Procedures in conjunction with the International Reporting Accountant Developing and updating financial policies and procedures related to overseas programmes. Updating Overseas Finance Manuals on a regular basis; reviewing sections related to financial systems & procedures where improvements are necessary. Development of guidance documents/standard operating procedures related to overseas activities (financial) to improve internal control. Support the regional finance team with the development of country specific finance manuals. Review draft donor guidelines developed by the Grant Compliance Unit, consult with IFT team, and provide feedback. Recruitment and Training Being the key person on the International Finance Team for recruiting, inducting and providing ongoing training to Country Financial Controllers (CFCs), Roving Accountants and SURGE Accountants. Assisting in short-listing, assessment and interviewing of candidates for international/roving finance roles. Managing the weeklong finance induction for new recruits. Reviewing and updating the finance induction materials/process for new recruits. Developing training materials for country programme finance staff. Developing and organising online training sessions for staff. Management of the bi-annual CFC conference. Organise and run a finance induction for non-finance staff (in IPD and in Country Management Teams) Liaison with International Programme Directorate (IPD) Strengthen the relationship between International Finance and the Regional Directors, identifying priorities for improvement and alignment. Act as the finance focal point in organisational initiatives related to localization and partnership. Develop partnership related financial policy and procedures, including a partner assessment tool and different monitoring mechanisms for various types of partners (national and local civil society and private sector organisations, etc.). Organise training and webinar sessions to build capacity of field finance teams on this policy and procedures. As a finance focal person in the partnership group, develop analytical reports to meet the requirements of different stakeholders. Year End Support Manage tasks related to the year-end process, including reviewing and providing feedback on key schedules from overseas programmes (Regulatory Questionnaire, Lease details, Fixed Assets register, YE Balance sheet forms, Bank Details, Donations in Kind, etc.). Consolidating and reviewing the Cessation Benefit (CB) and year end Current Assets & Current Liabilities (CA/CL) reports produced by regional accountants and providing feedback. Assist the Finance Director to perform testing of CA/CL sampling at year-end. Finalise the CB and CA/CL report for annual audit. Review draft country programme audit reports and management letters and provide feedback. Assist in finalisation of the year end accounts (CA/CL adjustment journal, Partnership and DIK notes). Management of Roving/Surge Accountants Manage and provide technical support to Roving and Surge accountants. Work with the Deputy Finance Director and with the international programme’s directorate to decide where accountants should be deployed. Work with the country management team to develop and agree the Terms of Reference for country programme deployment. Review country programme deployment reports and, if issues are identified, work with regional finance team to resolve them. Other Tasks Provide technical/setup support when Concern enters a new country of operation. Review requests from country finance teams prior to forwarding them to the Deputy Finance Director for approval. Provide cover for regional accountants and the International Finance Manager - Reporting as needs arise. Ad hoc analytical work. Carry out other tasks as appropriate under the direction of the Deputy Finance Director. All managers are responsible for upholding and promoting Concern’s values, demonstrating leadership on workplace equality, diversity and inclusion, and role modelling a positive safeguarding ethos. All managers are required to actively participate in any emergency response as and when required. Skills and Experience Required: A recognised professional qualification in accountancy Experience of finance and accounting in the not-for-profit sector Extensive experience of managing professional staff Fluent spoken and written English and ability to communicate clearly and effectively, both orally and in writing International experience in a developing country Note: For further information on the role, benefits and working at Concern, please see details on our website. #J-18808-Ljbffr
Concern Worldwide seeks a dedicated International Finance Manager in Dublin to support the financial systems of overseas programs. The role involves managing the budget process, refining financial policies, and training financial staff. The ideal candidate will have a professional accounting qualification, significant experience in finance within the nonprofit sector, and strong IT and communication skills. Concern promotes diversity and encourages applications from all qualified candidates. #J-18808-Ljbffr
Job Title: International Finance Manager – Operations & Policy Reports to: Deputy Finance Director Terms: Permanent, Full time, 50% Hybrid role Location: Head Office, Dublin 2 Salary: GB 8: €80,184 - €89,094 Requirements: Occasional travel to country programs as required Role Purpose: The International Finance Manager is a member of the international finance team, will support the Deputy Finance Director (DFD) to maintain, to a high standard, the financial systems in Concern’s overseas country programmes. This role is primarily focus on supporting the budget process for our overseas programmes, review exiting financial policy and procedures and take initiative to update where improvement is necessary. Also ensuring that Roving and Surge Accountants are deployed timely where the support required. Responsibilities Overseas Budgeting Assisting the Deputy Finance Director to develop budget guidelines and timetables specific to each budget cycle/revision. Communicating all budget related information to all country programmes. Coordinating the review process of all country programme budget packs and providing feedback on the same. Consolidating all budgets for review by the Deputy Finance Director. Analysing the budget and preparing the required schedules as directed by the Deputy Finance Manager. Updating/improving budget templates as necessary to improve the budgeting process. Overseas Financial Procedures in conjunction with the International Reporting Accountant Developing and updating financial policies and procedures, related to our overseas programmes. Responsibility for the updating the Overseas Finance Manuals on a regular basis. Part of this work will involve reviewing sections related to financial systems & procedures where improvements is necessary. Development of guidance documents/standard operating procedures, related to overseas activities (of a financial nature), as needed. The key focus of such documents being to improve the internal control environment. Support the regional finance team with the development of country specific finance manuals.Review draft donor guidelines developed by the Grant Compliance Unit, consult with IFT team, and provide feedback on it. Recruitment and Training Being the key person on the International Finance Team for recruiting, inducting and providing ongoing training to our Country Financial Controllers (CFCs), Roving Accountants and SURGE Accountants. Assisting in the short‑listing, assessment and interviewing of candidates for international/roving finance roles. Managing the weeklong finance induction for the new recruits. Reviewing and updating the finance induction materials/ process for the new recruits. Developing training materials for country programme finance staff. Developing and organising online training sessions for staff. Management of the bi‑annual CFC conference. Organise and run a finance induction for non‑finance staff (in IPD and in our Country Management Teams). Liaison with International Programme Directorate (IPD) Strengthen the relationship between International Finance and the Regional Directors, identifying priorities for improvement and alignment. Act as the finance focal point in organisational initiatives related to localization and partnership. - Develop partnership related financial policy and procedures including develop partners assessment tool and different monitoring mechanism for various types of partners (National and local civil society and private sector organisations etc.) Also organise training and webinar session to build up the capacity of field finance team on this policy and procedures. As a finance focal person in partnership group develop different type of analytical report to meet requirements of different stake holders. Year End Support Manage certain tasks related to the year‑end process – these include: Reviewing and providing feedback on key schedules submitted by our overseas programmes – these include the Regulatory Questionnaire, Lease details, Fixed Assets register, YE Balance sheet forms, Bank Details, Donations in Kind (DIK) etc.) and feedback on them. Consolidating and reviewing the Cessation Benefit (CB) and year end Current Assets & Current Liabilities (CA/CL) report produced by the regional accountants and feedback on them Assist the Finance Director to carry out testing CA/CL sampling at year‑end. Finalise the CB and CA/CL report for annual audit. Review draft country programme audit reports and management letters and feedback on them. Assist in finalisation of the year end accounts (CA/CL adjustment journal, Partnership and DIK notes). Management of Roving/Surge Accountants Manage and provide technical support to Roving and Surge accountants. Work with the Deputy Finance Director, and with our international programme’s directorate, to decide on where the accountants need to be deployed. Work with the country management team to develop and agree the ToR for country programme deployment. Review country programme deployment report and if any issues identified work with regional finance team to resolve it. Other Tasks Provide technical / setup support when Concern enters a new country of operation. Review certain requests from the country finance teams prior to forwarding them to the Deputy Finance Director for approval. Provide cover for regional accountants and the International Finance Manager - Reporting as needs arise. Ad hoc analytical work. Carry out other tasks as appropriate under the direction of the Deputy Finance Director. All managers are responsible for upholding and promoting Concern’s values, demonstrating leadership on workplace equality, diversity and inclusion, and role modelling a positive safeguarding ethos. All managers are required to actively participate in any emergency response as and when required. Essential Qualifications A recognised professional qualification in accountancy. Experience of finance and accounting in the not‑for‑profit sector. Extensive experience of managing professional staff. Fluent spoken and written English and ability to communicate clearly and effectively, both orally and in writing. Strong IT skills. Desirable Qualifications International experience in a developing country. We encourage all eligible candidates, irrespective of gender, ethnicity or origin, disability, political beliefs, religious beliefs, sexual orientation, or socio‑economic status to apply to become part of the organisation. Concern is against all forms of discrimination and unequal power relations and is committed to promoting equality. #J-18808-Ljbffr
Job Title: Insurance and Pension Executive Reports to: Finance Director Terms: Permanent / Part-time 0.6 Location: Dublin 2 (Hybrid) About Concern: Established in 1968, Concern Worldwide is an international, humanitarian, non-governmental organisation dedicated to the elimination of extreme poverty and the reduction of human suffering, primarily in fragile countries. Our Vision is a world where all people live in peace and prosperity and are treated equally, with dignity and respect. Informed by the priorities of affected communities, we go where the needs are greatest, and work to save lives, protect and develop livelihoods, support recovery and build long-term resilience Role Purpose: Concern Worldwide is committed to maintaining robust systems to meet all reporting and compliance obligations, manage organisational risk effectively, and safeguard the safety and well-being of our staff. This role is critical in ensuring appropriate systems and processes are in place for pensions and insurance. The postholder will work closely with colleagues across the organisation, providing advice, and support, and training on matters within their area of responsibility. Responsibilities While the role includes a significant operational element, it also requires a high level of autonomy and subject matter expertise. The successful candidate will act as the primary point of contact for all pension and insurance-related matters. They will be expected to provide advice and recommendations to both management and staff. They will proactively identify and address complex issues and recognise when to engage with external specialists. Insurance: Concern Worldwide Group Insurance Policies Annual Renewal: Coordinate the annual renewal process and work with brokers to request quotations from various insurers. Compile updated information and data for the broker and follow up on their queries as required. Prepare and present recommendations to management on preferred options, outlining key changes and cost impact to ensure value for money and risk coverage. Ensure operational complexity is fully considered and potential risk exposure is adequately covered. Concern Worldwide Group Life Assurance and Income Protection Policy: Compile member data (verify against last year's census and update travel information) Answer queries from the insurers Review renewal documents (accounts summary, rate review if applicable, schedule of policy, invoices) Arrange payment and premium allocation Filing Assist and follow-up on Insurance claims and queries from employees, providing advice on potentially complex matters and ensuring issues are appropriately resolved or escalated in a timely manner Pension: (Concern has a pension plan for employees with Irish Life) Monthly Pension Tasks: Monthly pension change list. Create pension record for new joiners. Monthly pension contributions. Discrepancy list. Update monthly contributions to the database. Record notes in the database. Submit reports to Irish Life (new joiners, leavers, monthly pension schedule). Arrange payments. Provide guidance and feedback to the Department Administrator who assists on some of the monthly pension tasks. Provide specialist expertise and advice to manage and resolve a broad range of pension queries from employees (including AVCs, leaving services options/process, pension transfer in and out, overseas transfer, pension queries from former staff etc.) This involves interpreting and understanding scheme regulations and liaising with stakeholders to ensure accurate and timely follow-up on sensitive and often complex queries. Other: Carry out other tasks as appropriate under the direction of the Finance Director related to departmental administration and compliance matters. Participate in organisational working groups as required. Participate in relevant external networks and develop contacts with peer agency counterparts to facilitate sharing learning and best practice. All staff are responsible for upholding and promoting Concern’s values, including our workplace equality, diversity and inclusion, and safeguarding values. All staff are required to participate and contribute as necessary towards Concern’s emergency response as and when required. Role Holder Requirements Minimum 4 years’ experience in a relevant administration role. Working knowledge of insurance/pension schemes and regulations. Strong competence in all Microsoft Office packages, and especially Excel formulas. Excellent interpersonal skills. Excellent organisational, numerical skills and attention to detail. Analytical and problem-solving skills. Ability to work under pressure often to strict deadlines. Ability to work with limited supervision as per the tasks agreed. Cross cultural awareness and alignment with Concern’s mission and values. QFA qualification or working towards it. If this role sounds right for you, please apply with your CV and cover letter. For further information on the role, benefits and working at Concern, please see details on our website or by using the Apply button. #J-18808-Ljbffr
Insurance and Pension Executive Reports to: Finance Director Terms: Permanent / Part-time 0.6 Location: Dublin 2 (Hybrid) Salary: GB5 €47,539 - €52,821 pro rata Requirements: No travel requirements Role Purpose Concern Worldwide is committed to maintaining robust systems to meet all reporting and compliance obligations, manage organisational risk effectively, and safeguard the safety and well‑being of our staff. This role is critical in ensuring appropriate systems and processes are in place for pensions and insurance. The postholder will work closely with colleagues across the organisation, providing advice, support, and training on matters within their area of responsibility. Responsibilities While the role includes a significant operational element, it also requires a high level of autonomy and subject matter expertise. The successful candidate will act as the primary point of contact for all pension and insurance‑related matters. They will be expected to provide advice and recommendations to both management and staff, proactively identify and address complex issues and recognise when to engage with external specialists. Insurance Concern Worldwide Group Insurance Policies Annual Renewal: Coordinate the annual renewal process and work with brokers to request quotations from various insurers. Compile updated information and data for the broker and follow up on their queries as required. Prepare and present recommendations to management on preferred options, outlining key changes and cost impact to ensure value for money and risk coverage. Ensure operational complexity is fully considered and potential risk exposure is adequately covered. Concern Worldwide Group Life Assurance and Income Protection Policy: Compile member data (verify against last year's census and update travel information) Answer queries from the insurers Review renewal documents (accounts summary, rate review if applicable, schedule of policy, invoices) Arrange payment and premium allocation Filing Assist and follow‑up on insurance claims and queries from employees, providing advice on potentially complex matters and ensuring issues are appropriately resolved or escalated in a timely manner. Pension Concern has a pension plan for employees with Irish Life. Monthly Pension Tasks: Monthly pension change list. Create pension record for new joiners. Review zero report. Monthly pension contributions. Discrepancy list. Update monthly contributions to the database. Record notes in the database. Submit reports to Irish Life (new joiners, leavers, monthly pension schedule). Arrange payments. Provide guidance and feedback to the Department Administrator who assists on some of the monthly pension tasks. Provide specialist expertise and advice to manage and resolve a broad range of pension queries from employees (including AVCs, leaving services options/process, pension transfer in and out, overseas transfer, pension queries from former staff etc.). This involves interpreting and understanding scheme regulations and liaising with stakeholders to ensure accurate and timely follow‑up on sensitive and often complex queries. Other Carry out other tasks as appropriate under the direction of the Finance Director related to departmental administration and compliance matters. Participate in organisational working groups as required. Participate in relevant external networks and develop contacts with peer agency counterparts to facilitate sharing learning and best practice. All staff are responsible for upholding and promoting Concern’s values, including workplace equality, diversity and inclusion, and safeguarding values. All staff are required to participate and contribute as necessary towards Concern’s emergency response as and when required. Role Holder Requirements Essential Minimum 4 years’ experience in a relevant administration role. Working knowledge of insurance/pension schemes and regulations. Strong competence in all Microsoft Office packages, and especially Excel formulas. Excellent interpersonal skills. Excellent organisational, numerical skills and attention to detail. Analytical and problem‑solving skills. Ability to work under pressure often to strict deadlines. Ability to work with limited supervision as per the tasks agreed. Cross cultural awareness and alignment with Concern’s mission and values. Desirable QFA qualification or working towards it. We encourage all eligible candidates, irrespective of gender, ethnicity, origin, disability, political beliefs, religious beliefs, sexual orientation or socio‑economic status, to apply to become part of the organisation. #J-18808-Ljbffr
A leading humanitarian organization based in Dublin is seeking a Telemarketer to support its Public Affairs Department. The successful candidate will contact donors regarding cash and regular giving donations, maintaining a professional manner and achieving KPIs. The role requires fluency in English, experience in telesales, and strong communication skills. A friendly telephone manner and good IT skills are essential. This full-time position offers a 12-month fixed-term contract with a salary range of €27,342 - €30,380. #J-18808-Ljbffr
Job Title Telemarketer Location Dublin 2 – full‑time office. Terms 12‑month Fixed Term Contract / GB2 (€27,342 - €30,380) Reports to Telemarketing Manager and Team Leader; works with Direct Marketing Executives, Donor Care team, Fundraising Systems Team and wider Concern teams. Work Schedule Monday‑Friday, 10 AM – 6 PM; 35 hours per week. The job This role involves supporting the Public Affairs Department on various projects by contacting donors regarding cash or regular giving donations and non‑financial support. Key responsibilities Complete Telemarketing campaigns and reach KPIs. Contact existing donors or prospects by telephone as part of marketing campaigns. Ensure all calls comply with Concern procedures. Achieve productivity and meet KPIs. Accurately capture information in CRM systems. Attend campaign briefings and training and participate actively. Maintain a professional and courteous manner when interacting with donors. Undertake specific tasks and projects directed by the Telemarketing Project Manager. Perform additional duties as required. Essential requirements English fluency. Some fundraising experience. Minimum 6–12 months of telesales & customer service experience, preferably in a contact centre or telesales role. Previous experience working to and exceeding targets. Excellent interpersonal and communication skills and ability to work in a team. Excellent planning and organisational skills with a desire to develop through training and feedback. Strong negotiation and objection handling skills. Good IT skills with knowledge of MS Office, in‑house databases, the Internet, and ability to analyse information. Friendly and professional telephone manner. Desirable Interest or experience in international development. EEO statement We encourage all eligible candidates, irrespective of gender, ethnicity, origin, disability, political beliefs, religious beliefs, sexual orientation, or socio‑economic status, to apply. Concern is against all forms of discrimination and unequal power relations and is committed to promoting equality. #J-18808-Ljbffr
