Job Title: Telemarketer Reports to: Telemarketing Manager & Team Leader Terms: 12-month Fixed Term Contract Location: Dublin 2, in office full-time. We have 2 open vacancies for this position. Salary: €27,342 - €30,380 Requirements: In the office full-time. Monday-Friday, 10 AM - 6 PM. About Concern: Established in 1968, Concern is a non-profit, non-governmental humanitarian organisation, dedicated to the reduction of suffering and the ultimate elimination of extreme poverty in the world’s poorest countries. Concern’s vision, mission, and work are all defined by one goal – ending extreme poverty, whatever it takes. Concern strives for a world free from poverty, fear, and oppression. Our culture is values-driven, and we believe that our people are central to all that we do and are key to delivering on our goal of Reaching the Furthest Behind First. We are committed to ensuring a workplace where everybody feels valued and is enabled to succeed in their work and contribute to delivering on our mission. Role Purpose: This role involves supporting the Public Affairs Department on different projects by contacting donors in relation to cash/regular giving donations and non-financial support. You will report to the Telemarketing Manager and Team Leader and work closely with colleagues in the Direct Marketing Executives, Donor Care team, Fundraising Systems Team, and wider Concern teams. Responsibilities: If you join us, this is what you will be doing: Completing Telemarketing campaigns and reaching key performance indicators. General Campaign Tasks: Contacting existing donors or prospects by telephone as part of a Marketing Campaign. Ensuring that all calls made are in line with the procedures of Concern. Achieving productivity and ensuring key performance indicators are met. Ensuring accurate and complete information is captured in CRM systems. Attending campaign briefing and training and participating actively within the training environment. Maintaining a professional and courteous manner when interacting with donors. Undertaking specific tasks and projects as directed by the Telemarketing Project Manager. Performing additional duties as required. Role Holder Requirements: Essential: A background in fundraising. Min 6-12 months telesales & customer service experience, preferably in a contact centre or telesales role. Previous experience of working to and exceeding targets. Excellent interpersonal and communication skills with the ability to work in a team. Excellent planning and organisational skills and a desire to develop in the role by engaging in training and accepting feedback and supervision from management. Strong negotiation and objection handling skills. Good IT skills with knowledge of MS Office, in-house databases, the Internet, and the ability to analyse information. Friendly and professional telephone manner. Desirable: Interest/Experience in international development. To apply: CVs should be submitted through our website at https://jobs.concern.net by the closing date. Please note that Concern Worldwide does not provide Visa sponsorship. Due to the urgency of this position, applications will be shortlisted on a regular basis and we may offer posts before the closing date. #J-18808-Ljbffr
Job Title: Health Advisor Reports to: Head of Health Support Terms: 2-year contract with possibility of extension Job location: Dublin, Ireland, UK, France & any of Concern's programme countries of operation (up to 30% travel) Salary/Pay Band: Global Band 6 (Advisor) Contract: Two-year, fixed term, with possibility for extension About Concern: Established in 1968, Concern is a non-profit, non-governmental humanitarian organisation dedicated to the reduction of suffering and the ultimate elimination of extreme poverty in the world’s poorest countries. Concern works to develop and scale up effective, evidence-based interventions to promote optimum health, particularly among the most poor and vulnerable. Role Purpose: The Health Advisor will sit within the Strategy, Advocacy and Learning (SAL) team and closely liaise with the other Global Health Advisors. The primary responsibility is to ensure that Concern countries of operation have the capacity to deliver high-quality sustainable health interventions. They will provide technical support to Concern’s health work across various contexts, focusing on extremely poor and vulnerable populations. Responsibilities: Provide technical support for country and regional Health Programmes with a focus on health integration across nutrition and health. Conduct country technical health visits and develop country-specific health programme development plans. Support health capacity building initiatives with Concern and partner organisations. Contribute to developing Concern's approach to Outbreak Preparedness and Response. Ensure reproductive health is a key approach to health programmes. Participate in the identification of health funding opportunities. Work with other health SAL colleagues to ensure health and nutrition programming is fully integrated. Document and disseminate lessons learned from Concern's Health Programming. Support country programmes with Monitoring and Evaluation of health programmes. Maintain relationships with other health agencies and represent Concern in various forums. Participate in annual health work planning and reviews. Support recruitment of health staff in country programmes. Provide support in the management of pharmacy and medical supplies. Uphold and promote Concern’s values, including workplace equality, diversity and inclusion. Participate in Concern’s emergency response as required. Role Holder Requirements: Essential: Master’s degree in public health/Infectious Diseases or similar. Fluency in French is a must. Experience in French speaking humanitarian health contexts. Undergraduate degree in Nursing, Medicine, Public Health or similar. Strong knowledge of primary health care programming. 4-5 years’ experience in management of health programmes. Basic competence in quantitative, qualitative, and participatory methods. Excellent interpersonal, communication, and writing skills in English. Ability to travel internationally up to 30% in fragile contexts. Desirable: Experience in health system strengthening. Training and facilitation skills. Experience of behaviour change approaches. Experience of managing reproductive health programmes. Midwifery or reproductive health skills. To apply: CVs should be submitted through our website at https://jobs.concern.net by the closing date. Please note that Concern Worldwide does not provide Visa sponsorship. Concern is committed to promoting equality and welcomes all eligible candidates to apply. #J-18808-Ljbffr
