Overview The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable. Responsibilities Ensure that client's customers are satisfied with our client's services and resolve escalated issues Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals Evaluate our client's customer needs and propose potential solutions Be a single contact for our client's customer Use data to fix customer concerns/roadblocks prohibiting satisfaction Manage external competitive pressures and handle objections Work with multiple partners, building relationships with decision-makers at all levels Manage sales territory and achieving monthly quotas Negotiate in tough situations Identify risk and barriers to success; develop contingency plans Identify opportunities for additional product or service sales Use data to help influence buying/renewal process Work with a team and report directly to a Sales Manager Location Ireland, Dublin - Santry Language Requirements English Time Type Full time Seniority level Entry level Employment type Full-time Job function Sales and Business Development Industries IT Services and IT Consulting If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents #J-18808-Ljbffr
Concentrix is in the IT, Technology, and Finance industries. Being part of our team, you are able to enjoy: Private Health Insurance Life Assurance Employee Assistance Scheme Cycle to Work scheme Tax Saver Travel Scheme Overview The Account Manager is responsible for overseeing the management of moderately complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. They renew, expand, and convert the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable. Resolves moderately complex client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Explores various sales channels to improve sales performance. Assists in the preparation of sales forecasts, quotes, or negotiations. Required Qualifications Aptitude to learn and optimize new technology and data Demonstrated ability to effectively communicate in a fast-paced environment while developing positive relationships Available to work on-site (office in Santry) Desired Qualifications A minimum of 4 years' experience in an Account Manager position A minimum of 4 years' experience working in an IT or technical environment Duties and Responsibilities Ensure client’s customers are consistently satisfied with the client’s products and services, and resolve escalated issues Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives Evaluate the client's customer needs and propose potential solutions Serve as a single point of contact for the client customer and may coordinate the work of client service teams Utilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction Responsible for managing sales territory and achieving monthly quotas Negotiate skillfully in tough situations Identify opportunities for additional product or service sales Use data to help influence buying/renewal process Next steps Together, let’s do something great! If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call Concentrix home. We are proudly one team, one company, One Concentrix and we invite you to join us! #J-18808-Ljbffr
Overview We are looking for an Associate Technical Sales Specialist to join our team at Concentrix . We are a company dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer. As an Associate Technical Sales Specialist, you will help create new business by qualifying leads and driving outbound campaigns. Our Technical Sales Specialists demonstrate the value and benefits of our client's services through customer engagement, with a primary focus on selling or renewing contracts. Reporting to a Sales Manager, you will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way, you will have access to training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future! Responsibilities Deliver the budgeted revenue for the accounts within the assigned account base. Be a central point of responsibility for coordinating all client activities in the assigned account base on a peer selling basis. Work with customer and operational teams to align the delivery of services and our client's business relationship with the strategic needs of the customer. Expand the revenue stream, maximizing the financial return from these customers. Ensure that a holistic pipeline is developed within the customer base. Develop new business and revenue opportunities within the assigned base. Manage the peer level relationship between the customers and our client. Work with customer operational managers to align the delivery of services and the client's relationship with the strategic needs of the customer. Inform the customer of new corporate capabilities and developments within our client's organization, and develop and propose new ideas to provide ongoing benefit. Manage the correct level relationship with the wider partner environment as it relates to the customer base and 3rd party providers. Coordinate administrative procedures and design ways to improve processes. Manage costs to ensure P&L margin is maximized. Coordinate activities across teams to align with customer needs and drive successful outcomes. What we expect from you To act as the central point of responsibility for the coordination of all our clients activities in the assigned account base on a peer level basis. To utilize customer engagement and update CRM to grow our customer base. To work with third parties for all contract renewals. To support in protecting and explaining our core revenue. To support in delivering and exceeding revenue, mobile, ICT targets. To support on pipeline management and weekly sales reporting. To understand the customers’ short, medium and long-term goals and strategic requirements to help our client to align our solutions and offerings to provide maximum value. Promote the ‘brand’ by exceeding customer expectation and ensuring high levels of customer satisfaction. To protect revenues with solutions applying other departments and expertise to maximize our return. To ensure all forecasting and financial management is accurate and reflects the reality of the business with the customer. You Have Background in sales and support, ideally within Telecoms/ICT. Looked at ways to improve performance of the account team. Worked within a large organization and experience establishing communication and engagement with prospects, external customers and your team. Experience with more complex solution sales with combined products and services and selling to larger organizations. Experience maintaining clean records of sales outreach and contacts in a CRM with reporting skills and ability to coordinate complex account relationships at senior level. You Will Get A Competitive Salary Employer Pension Scheme Private Health Insurance Employee Assistance Scheme Cycle to Work scheme Tax Saver Travel Scheme Continuous development planning Location: Ireland, Dublin - Santry Language Requirements: English Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents. Additional Information Seniority level: Entry level Employment type: Full-time Job function: Sales and Business Development Industries: IT Services and IT Consulting #J-18808-Ljbffr
