Housekeeping Associate CompassRock International (Ireland)Role Summary We are seeking a motivated Housekeeping Associate to join our team at Glass Bottle, a premier Build-to-Rent (BTR) property located in Sandymount Strand, Co. Dublin. This is an ideal opportunity for someone looking to progress their career in the growing BTR industry, working for a company that is expanding its footprint in Ireland. The successful candidate, reporting to the Property Manager, will be integral to daily property operations, focusing on resident relations, health and safety, cleanliness and security. This highly visible role will involve regular interaction with residents and visitors helping ensure high standards in resident engagement and satisfaction. Were seeking candidates with strong previous experience in either the Build-to-Rent or Hospitality roles. This job would ideally suit candidates with background in: Accommodation Assistant, Housekeeper, Public Areas cleaner. CompassRock has a dedicated and comprehensive training and certification program, and this role will have the potential to progress into more senior roles over time. Some of the training programs include The Property Institutes Build to Rent course and Managing Safely Qualifications. Company Overview: CompassRock provides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across Ireland, England and other European locations. CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs. As CompassRockcontinues toexpand, there willbeabundantopportunities for career advancement and professional development. Key Responsibilities: CustomerService&ResidentRelations: Policy and Standards Adherence:Upholdthecompanyscustomerservicestandardstodeliverhigh-qualityserviceandresidentsatisfaction. Issue Resolution:Address resident complaints and actively troubleshoot problems to take ownership in challenging situations, escalating issues to the Property Manager whennecessary. Resident Engagement Initiatives: Support the planning and execution of community-building activities that foster positive resident relations and engagement. Resident Support:Provide clear and accurate to all residents during their tenancy. Communicate any feedback to the Resident Experience Team as required in order to resolve any queries. Relationship Building:Cultivate strong relationships with residents, ensuring professional and prompt communication. Regularly engage with residents and team members to complete tasks, as required by the business. Operational Activities: Property Support: Contribute to maintaining a safe and attractive property for residents. Facilities Management Support: Assist the Property Manager with managing projects,overseeingoutsourced servicesforbuilding maintenance,and ensuringtimely, high-quality completion of tasks. Cleanliness: Complete overnight cleaning of the ground floor amenity spaces, ensuring that the property isresident ready each day. Stock Coordination:Collaboratewiththepropertymanagerandprocurementteamto ensureadequatestockofgoodsandservicesforsmoothpropertyoperations. Inspections:Conduct / support inventories, move-in and move-out inspections, documenting property conditions. Administrative Support:Assist the Property Manager with all other generaladministrativeduties, asrequired. Targets and KPIs: WorkdiligentlytomeetspecifiedtargetsandKeyPerformanceIndicators(KPIs)setby the management team. Personal Qualities: Attention to Detail:Demonstrated focusonquality andcomplianceinprevious work or education(desired). Proactive and Initiative-Driven:Able to foresee potential issues and address them before they escalate (desired). Flexibility:Ability to adapt to changing circumstances, particularly in a fast-paced property environment (desired). Positive, 'can-do' Attitude:Awillingnesstolearnfrom,andprovidesupportto,other team members, while delivering top levels of service to all residents (essential). Skills: Communication Skills:Both written and verbal, for interacting with residents, staff, and external stakeholders (essential) Problem-Solving:Strongabilitiesinaddressingresidentdisputes(essential). Customer Service:Demonstratedexperienceindeliveringexceptionalcustomerservice(essential). Computer Literacy:While training on our property management systems will be provided, we require that the applicant be proficient with Microsoft Office and Outlook and have an aptitude for learning new software (essential). Qualifications (desired): FullcleanIrishdriverslicence FluencyinEnglish(WrittenandOral) Remuneration / Bonuses / Benefits Basesalary:€32,240 Bonus:DiscretionaryBonusScheme Benefits:Privatehealthinsurance;PensionScheme;CycletoWorkScheme;Company SickPay. Working Hours: 5-dayworkingweek(40hours)includingweekends(SaturdayandSunday). Thisroleincludesdaytimeshiftwork(between07:0022:00) Location: This is aclient facing roleand mustbe based on site at the rostered location(primarily atGlass Bottle,SandymountStrand,Dublin4butmayberequiredtoworkatotherlocationsasrequired by the business). EqualOpportunities Statement: WeareanEqualOpportunitiesEmployer,committedtocreatinganinclusive,diverse,and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.
Maintenance Technician CompassRock International Ireland Role Summary The successful candidate will support the Maintenance Manager and assist with the ongoing maintenance of the companys portfolio in Blackrock, Dublin with a key focus on delivering excellent customer service to residents throughout all aspects of the tenancy lifecycle. They will be responsible for all aspects of building maintenance, including managing service requests, ensuring works are completed within the agreed SLAs, overseeing external contractors, and assisting the Facilities Manager and Property with any tenancy-related matters such as health and safety and customer retention. If not already completed, the candidate will be required to undergo Fire Safety, H&S, and First Aid courses (all paid by the company). CompassRock Overview CompassRock provides asset and property management services to the rental housing sector.OriginallyfoundedintheU.S.,thecompanyhasexpandedtotheUKandIreland and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across Europe. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embeddedinitsDNA,thecompanyvaluesthedynamic,forward-thinkingindividualsit employs. As CompassRock continues to expand, there will be abundant opportunities for career advancement and professional development. Glass Bottle Overview: Glass Bottle, Lime House is the second asset in the portfolio of upcoming BTR assets and will be part of the largest scheme in the city. The total Glass Bottle development is a 37.2-acre site in a fantastic location abutting the bay and minutes from the city centre and Dublins silicone docks. There will be a strong emphasis on community, the outdoors and the unique waterfront location. DomuOverview Domuis a new breed of design-led rental homes, inspired by exciting interiors and spaces around the world where people and communities live together in harmony. Domu intends to bring this insight and learning to bear, setting the bar for apartment living here in Ireland. We want to become Irelands leading, vertically integrated, investor, developer and operator of high-quality neighbourhoods. Were creating the premier lifestyle experience brand by developing and operating next-generation spaces to live, work, and play. Our target is 5,000 homes, fully operational and occupied by 2030. Key Responsibilities: Service Requests:Receive and manage maintenance requests, prioritising the most urgent but ensuring all issues are resolved in a timely fashion. Defects Period:Workingcloselywiththebuildertoensureanyitemscoveredunder defects are passed tothemtoresolve withyouroversightof work undertaken. Quality of Work:Assurequalityandquantityofmarket-readyapartments. Community:Help maintain community appearance by carrying out regular community inspections and tours. Health&Safety:oInstallingand checkingsmokeandcarbonmonoxidealarms. WorkingwiththeMaintenanceManagertoconductemergencyauditsofequipment, recording and testing of Health & Safety equipment such as the AOVs. Legionella testing, carrying out weekly flushing and recording of the vacant units. Assisting in the undertaking of risk assessments. Other Roles: Fitting shelves, hanging pictures and installing window locks. Facilitating move in and move outs of residents. Ensuring the external grounds around the property are kept to the highest standard. Assist with parcel management. Any other standard maintenance requests Waste Disposal:Workingwiththeteamtoensurebinsarecollectedontime. Movingbinsinternally/externallywhentheyarefull. Teamwork:Working as a team to ensure the building consistently performs at, or ahead of, organisations expectations. PersonalQualities/Skills: Customer Service:Ability to build strong relationships with customers/residents/tenants while handling their requests in a proactive and positive manner. Organisational Skills:Strong organisational skills with the ability to multitask and prioritise, while maintaining a high level of accuracy and attention to detail. Ability to use initiative and make decisions on behalf of the company, even when faced with incomplete information. KPI Driven:Focus on bottom-line results, setting goals, and measuring performance against key performance indicators (KPIs). Communication Skills:Strong communication skills verbal, written, and presentation skills are all important Attention to Detail:Demonstratedfocusonqualityandcompliance ProactiveandInitiative-Driven:Abletoforeseepotentialissuesandaddressthem before they escalate Positive, 'can-do' Attitude:Criticalin workingwithin teams and deliveringtop service toresidents Computer Literacy:While training on our property management systems will be provided, we require that the applicant be proficient with Microsoft Office and Outlook and have an aptitude for learning new software Relevant Experience: 2-3yearsexperienceinamaintenance/FMrole. Strong preference for those with plumbing experience. Software: Good familiarity with Microsoft products but also experience in using particular management software systems in a day job environment (not necessarily specific to property). Qualification: Ambition/willingness toundertakeand completeanindustry-recognisedqualification (costs to be covered by company). DrivingLicence: A clean, EU driving licence must be held. Renumeration / Bonuses / Benefits Salary:Competitive Bonuses: The company will seek to pay bonuses to the candidate for meeting targets, with potential for further bonuses for outperformance. The assessment will be based on rents achieved, resident retention, unit turnaround and resident satisfaction surveys. Thiscouldrangebetween10%to20%ofbasesalary. Benefits:Company pension scheme, Private Health Insurance, Bike to Work Scheme, CompanySickPay,25daysofannualleave Uniform:Aformofuniformwillbeprovided. Working Hours: Fivedayworkingweekbasedon-site,whichwillincludealternativeSaturdayshifts, with occasional Sunday shifts if required. 40 hour working week. MondayorTuesdaydayoffinlieuifaSaturdayisneeded. On Call:Aneveningandweekendoutofhoursservicewillbeinplace.However,itis expected that the candidate will answer their phone out of hours in case of an emergency (which cant be dealt with by the out of hours service). IT/Equipment:Mobilephoneprovided.ITequipmenttoincorporateloneworking technology and tracking and protocols. JobType:Full-time,Permanent Location:Thispositionisrequiredtoworkonsite. Equal OpportunitiesStatement: WeareanEqualOpportunitiesEmployer,committedtocreatinganinclusive,diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.
Resident Experience Associate CompassRock International (Ireland) Role Summary We are seeking a motivated Resident Experience Associateto join our team at Glass Bottle, a premier Build-to-Rent (BTR) property located in Sandymount Strand, Co. Dublin. This is an ideal opportunity for someone looking to progress their career in the growing BTR industry, working for a company that is expanding its footprint in Ireland. The successful candidate, reporting to the Property Manager, will be integral to daily property operations, focusing on resident relations, leasing support and property management activities. This highly visible role will involve regular interaction with residents, prospective tenants, visitors and third-party maintenance contractors helping ensure high standards in resident engagement and satisfaction. Were seeking candidates with strong experience in customer engagement. This job would ideally suit candidates from hospitality roles like: Reservations Agent, Customer Service Agent, Sales Advisor, Front of House, Front Office/Reception Manager. CompassRock has a dedicated and comprehensive training and certification program, and this rolewillhavethepotentialtoprogressintomoremanagerialroleovertime.Someofthetraining programs include The Property Institutes Build to Rent course and Managing Safely Qualifications. Company Overview CompassRock provides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across England and Europe. CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs. AsCompassRock continuestoexpand, there willbe abundantopportunitiesfor career advancement and professional development. Key Responsibilities: CustomerService&ResidentRelations: Policy and Standards Adherence:Upholdthecompanyscustomerservicestandardstodeliverhigh-qualityserviceandresidentsatisfaction. Issue Resolution:Addressresidentcomplaints,escalatingissuestotheProperty Manager when necessary. Resident Engagement Initiatives: Support the planning and execution of community-building activities that foster positive resident relations and engagement. Resident Support:Provide residents with appropriate information throughout the tenancy lifespan, including providing renewal information, ensuring legal requirements are met and answering any questions that might occur during the tenancy lifespan. Relationship Building:Cultivate strong relationships with residents, ensuring professionaland promptcommunication.Regularlyengagewithresidentsand prospective tenants to build strong rapport and trust. Leasing Support: AssisttheLeasingteamwithenquiriesandviewings. Enquiries: Greet and assist prospective tenantsand to qualify and register enquiries and to book viewing appointments at our properties. Viewings:Conductinformativeandengagingviewingstoprospectivetenantsbeing well-equipped to answer any questions regarding the property. Administrative Support:Workingwiththeleasingteam tohelp maintainaccurateand organised records of leases, applications, and tenant correspondence. Operational Activities: Property Support: Contribute to maintaining a safe and attractive property for residents. Facilities Management Support: Assist the Property Manager with managing projects, overseeingoutsourced servicesfor buildingmaintenance, and ensuringtimely, high-quality completion of tasks. Stock Coordination:Collaboratewiththepropertymanagerandprocurementteamto ensureadequatestockofgoodsandservicesforsmoothpropertyoperations. Inspections:Conduct / support inventories, move-in and move-out inspections, documenting property conditions. Administrative Support:AssistthePropertyManagerwithallothergeneral administrativeduties. Targets and KPIs: WorkdiligentlytomeetspecifiedtargetsandKeyPerformanceIndicators(KPIs)setby the management team. PersonalQualities: Attention to Detail:Demonstrated focusonqualityand complianceinpreviousworkor education(desired). Proactive and Initiative-Driven:Abletoforeseepotentialissuesandaddressthem before they escalate (desired). Flexibility:Ability to adapt to changing circumstances, particularly in a fast-paced property environment (desired). Positive, 'can-do' Attitude:Critical in managing teams and delivering top service to residents(essential). Skills: Communication Skills:Both written and verbal, for interacting with residents, staff, and external stakeholders (essential) Problem-Solving:Strong abilities in addressing resident disputes (essential). Customer Service:Demonstrated experience in delivering exceptional customer service(essential). Computer Literacy:While training on our property management systems will be provided, we require that the applicant be proficient with Microsoft Office and Outlook and have an aptitude for learning new software (essential). Qualifications (desired): Bachelorsdegreeinbusinessadministration,orarelatedfield(desired) Professionalcertifications(desired)suchas: ThePropertyInstitute(TPI)orIRPMMembership. Remuneration / Bonuses / Benefits: Basesalary:€35,000 Bonus:DiscretionaryBonusScheme Benefits:Privatehealthinsurance;PensionScheme;CycletoWorkScheme;Company SickPay. Working Hours: 5-dayworkingweek(40hours)includingweekends(SaturdayandSunday). Thisroleincludesdaytimeshiftwork(between07:0023:00) Location: Thisisaclientfacingrole and mustbe based onsite at the rostered location(primarily atGlass Bottle,SandymountStrand,Dublin4butmayberequiredtoworkatotherlocationsasrequired by the business). EqualOpportunitiesStatement: We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.
