As a Senior Technical Account Manager at Cohesity, you will play a pivotal role in ensuring customer success by enhancing their experience, driving adoption of our technology, and reducing churn. We are considering applications for Senior Technical Account Managers located in the UK (Remote), Dublin or Cork - Ireland (Hybrid), Paris - France (Hybrid), and Denmark (Remote). Key responsibilities Increase the lifetime value of the Customer through greater advocacy, serving as a customer advocate in the evolution of our products and platform functionality integral to the customer's success. Elevate the customer experience by achieving higher product adoption, customer satisfaction, and overall health scores. Ensure delivery on key operational metrics, including Customer Health, Adoption (Consumption & Usage), Reference-ability, Renewal Likelihood, Upsell / Cross-Sell Potential, Net Retention Rate, and churn. Drive premier and programmatic Customer Success practices that support consistent customer lifecycle improvements and faster Time to Value (TtV). Work closely with Account Teams and Renewals Managers to identify new opportunities and upsell potential while addressing any issues putting renewals at risk. Engage broadly across the Customer organization from users through to C-Level/Influencer as required. Ensure customer feedback and required capabilities are clearly captured and conveyed internally to enable ongoing improvement of process, products, and services. Support customers by addressing important issues and, if necessary, creating effective guidelines for their specific needs. Onboard Cohesity customers to achieve agreed-upon outcomes post-implementation. Collaborate with our Critical Accounts Program (CAP) team to assist in restoring accounts with negative sentiment to a positive state. Understand and report back on "voice of customer" feedback collected from randomly selected Cohesity customers and address any issues and provide follow-up. Qualifications A relevant Bachelor's degree or equivalent experience; preference for computer science, business management, or related degrees. Languages: Fluent or Native French or Spanish (ideally both), required for candidates located in UK, Ireland and France. Strong empathy for customers and a passion for revenue and growth. Deep understanding of value drivers in recurring revenue business models. Account Management experience as an AE, SE, CSM, Operations Manager, or equivalent strongly preferred. Deep business operations expertise – adept at creating relevant and compelling customer-facing reports, messages, and dashboards. Strong ability to influence through persuasion, negotiation, and consensus building internally and externally. Demonstrated desire for continuous learning and improvement. Excellent communication and presentation skills. Demonstrated success at strategy implementation and execution. Ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making. Join us in our mission to revolutionize data management and be a part of our journey towards building a flawless customer experience. Equal Employment Opportunity Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or recruiting@cohesity.com for assistance. Data Privacy Notice for Job Candidates For information on personal data processing, please see our Privacy Policy. In-Office Expectations Cohesity employees who are within a reasonable commute (e.g., within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing. Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location. #J-18808-Ljbffr
A leading data management firm is seeking a Senior Technical Account Manager based in Cork, Ireland. This pivotal role focuses on driving customer success, enhancing customer experience, and increasing product adoption. Ideal candidates will possess a relevant Bachelor's degree and have experience in account management. Fluency in French or Spanish is preferred. The position is hybrid, offering flexibility for in-office work while ensuring customer satisfaction and success through effective collaboration and strategy implementation. #J-18808-Ljbffr
Cohesity is the leader in AI‑powered data security. Over 13,600 enterprise customers, including more than 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on‑premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe. We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design—and our culture. Want to join the leader in AI‑powered data security? Join Cohesity as a Technical Support Engineer and become part of a team that is reshaping data management. This role will focus on supporting and resolving data protection issues in traditional platforms, DataProtect, NetBackup, Appliances, Cloud, databases and more as you collaborate closely with highly skilled engineers from our team, striving to deliver flawless support and powerful solutions to our global customers. We are looking for a passionate Technical Support Engineer who possesses deep technical expertise, excellent troubleshooting experience, outstanding customer service and communications skills. HOW YOU'LL SPEND YOUR TIME HERE: Work with Cohesity customers to provide a timely resolution to technical issues. Use available tools to investigate and troubleshoot technical issues. Record customer interactions, including investigation, troubleshooting, and the resolution of issues. Work closely with Cohesity engineering and account management teams. Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions. Provide the best experience possible for Cohesity customers. Manage workload to ensure that all customer issues are resolved in a timely manner. Assist in the development of comprehensive and reusable self‑service solutions for future incidents. Develop knowledge base articles. Determine and communicate recommendations on Support readiness for new products and features. Provide feedback to improve product quality/functionality. Shifts may include standard business hours to cover weekdays, weekends and holidays. WE'RE LOOKING FOR A PASSIONATE TECHNICAL SUPPORT ENGINEER WITH: 3+ years experience as an Enterprise Technical Support Engineer. Strong communication and customer handling skills. Experience working in a Storage, Networking and/or Virtualization environment. Strong understanding of Operating Systems. Ability to analyze system diagnostics and clearly articulate the issue for the customer. Good understanding of debugging utilities, with an emphasis on tcpdump, strace, Wireshark. Experience with remote file access protocols, including NFS, SMB (CIFS). Solid experience with storage‑related concepts, including virtualization and data protection (e.g., VMware, Commvault, Symantec, DellEMC, NetApp). Performance analysis experience. Bachelor’s Degree in Computer Science, Computer Networking or related field, or an MS degree in the same or a related discipline. Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making. Must be fluent in English. Additional languages would be an advantage. Data Privacy Notice for Job Candidates: For information on personal data processing, please see our Privacy Policy. Equal Employment Opportunity Employer (EEOE) Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1‑855‑9COHESITY or recruiting@cohesity.com for assistance. In‑Office Expectations: Cohesity employees who are within a reasonable commute (e.g., within a forty‑five (45) minute average travel time) work out of our core offices 2–3 days a week of their choosing. Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location. #J-18808-Ljbffr
A global leader in AI-powered data security is seeking a Technical Support Engineer in Cork, Ireland. This role will involve resolving data protection issues, providing exceptional customer support, and collaborating with engineering teams. Ideal candidates will have over 3 years of experience in technical support, strong troubleshooting skills, and a background in storage and virtualization technologies. You will play a key role in delivering effective solutions for global customers. #J-18808-Ljbffr
Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe. We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design, and our culture. Want to join the leader in AI-powered data security? Want to help us simplify the world of data management? Join us! We are seeking a highly resourceful, process-oriented, and commercially astute senior lawyer based in Ireland to lead and manage the governance, compliance, and corporate administration of our portfolio of 40+ subsidiaries. This role will be responsible for building and overseeing best-in-class legal, governance, and operational processes across our group structure. The successful candidate will combine strong technical legal expertise with exceptional organizational, stakeholder management, and execution skills. HOW YOU'LL SPEND YOUR TIME HERE: Lead and manage governance for 40+ subsidiaries across multiple jurisdictions. Ensure compliance with applicable international corporate laws and regulatory frameworks. Oversee board processes, shareholder resolutions, annual filings, and statutory obligations for international subsidiaries. Maintain and improve corporate governance frameworks and policies and our entity management platform. Act as Company Secretary (or oversee company secretarial function) where appropriate. Process Design & Operational Excellence Design, implement, and continuously improve scalable governance and compliance processes. Develop standardized templates, playbooks, and internal policies. Create dashboards and reporting structures to provide transparency to senior leadership. Manage legal entity lifecycle (formation, restructuring, liquidation, etc.). Identify and mitigate legal and regulatory risks across subsidiaries. Risk Management & Compliance Partner with HR, Statutory Accounting, Tax, and Biz Ops teams to ensure alignment on regulatory and structural matters. Manage external counsel relationships across jurisdictions. Strategic & Commercial Support Advise senior leadership on corporate structuring, reorganizations, M&A, and cross-border matters. Support group expansion initiatives and integration of new entities. Provide pragmatic, business-focused legal advice. WE'D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING: Qualified solicitor or barrister in Ireland with a current practicing certificate. 5+ years’ post-qualification experience. Strong experience in corporate law, governance, and multi-entity structures. Experience working in-house, at a corporate services provider. Experience managing large, multi-jurisdictional subsidiary portfolios. Familiarity with regulatory reporting frameworks in Ireland and the EU. Highly process-oriented with a demonstrated ability to build scalable systems. Strong project management and organizational skills. Exceptional attention to detail. Commercially minded with strong business acumen. Comfortable operating in a fast-paced, high-growth environment. Strong interpersonal and executive communication skills. Exposure to international corporate structuring and governance best practices. Experience working at a top-tier law firm preferred. Data Privacy Notice for Job Candidates: For information on personal data processing, please see our Privacy Policy. Equal Employment Opportunity Employer (EEOE) Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or talent@cohesity.com for assistance. In-Office Expectations Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing. Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location. #J-18808-Ljbffr
A leader in data security is seeking a senior lawyer based in Ireland. The successful candidate will lead governance and compliance for over 40 subsidiaries, ensuring adherence to corporate laws and developing operational processes. Strong corporate law expertise and experience in managing multi-jurisdictional operations are essential. This role offers the opportunity to provide strategic legal support in a fast-paced environment while being part of a recognized company in AI-powered data security. #J-18808-Ljbffr
