Position Summary We are looking for a proactive and communicative IT Service & Agile Delivery Coordinator to support delivery, service management, and workflow coordination across IT, automation, production, and quality-related teams. This role is ideal for someone who enjoys bringing structure to dynamic environments, improving processes, facilitating Agile practices, and serving as the central connector between stakeholders. You will help teams stay aligned on priorities, drive service excellence, and maintain high visibility across tasks, milestones, and deliverables. If you thrive in an environment where collaboration, clarity, and continuous improvement matter this role will suit you perfectly Key Responsibilities Agile Delivery & Team Coordination Facilitate Agile ceremonies (daily stand-ups, sprint planning, reviews, retrospectives). Manage backlogs, workflows, and delivery milestones using Jira or Azure DevOps. Improve visibility of project status, risks, dependencies, and priorities. Translate technical and operational needs into actionable work items. Support cross-team coordination with development, support, and operations groups. IT Service Management & Continuous Improvement Apply ITIL-informed practices to incident, request, change, and problem management. Identify bottlenecks and support improvements in service delivery processes. Maintain dashboards, KPIs, and knowledge articles to support consistent service quality. Help drive digital transformation initiatives and better ways of working across teams. Maintain a small improvement backlog and follow through on implementation. Communication & Stakeholder Alignment Act as a communication bridge between IT, production teams, engineering, quality, and external partners. Promote transparency, structured communication, and clear expectations. Provide regular reporting on progress, risks, and performance trends. Support leadership with updates, planning workshops, and cross-functional alignment Required Qualifications Bachelors degree in IT, Engineering, Life Sciences, Business, or related field. 24 years experience in IT delivery, Agile coordination, IT service management, PMO, or technical project roles. Hands-on experience with Agile methodologies (Scrum, Kanban) and tools (Jira, ADO, Confluence). Strong communication, facilitation, and stakeholder management skills. Demonstrated ability to organize complex work, drive clarity, and support cross-functional teams. Preferred / Advantageous Qualifications (not essential) Understanding of GMP/GxP, validation, or regulated environments. Exposure to ITIL, IT Service Management, or Service Delivery processes. Experience collaborating with manufacturing, automation, MES, QA, or engineering teams. Certifications such as Scrum Master, SAFe, ITIL Foundation, CAPM/PMP. Familiarity with digital systems (MES, LIMS, ERP, QMS) or technical environments. Skills: IT Delivery Agile Coordination Service Management GMP Pharma
Cognizant is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimized to improve operational efficiencies, whilst maintaining compliance. Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architectures and solutions covering all IT, OT and IoT applications, infrastructures, and services. Operating across 5 continents and with over 300.000 skilled employees, Cognizant partners with the leading Life Sciences companies globally to provide performance improvements, reduced costs and improve time to market. We are your single end to end partner for consultancy, design implementation, optimization, and support for all applications in the Pharmaceutical and Biotechnology Manufacturing stack. Were looking for dedicated, innovative, and driven talent to join our expanding team. The successful candidate will manage and provide for the development of all DCS, PLCs and SCADA systems to industry standards, GAMP5. Successful candidate will provide and ensure the design, development, maintenance and troubleshooting of automated systems on site, is completed in a compliant manner as per GAMP5 and EU GMP Annex 11. Desired Background/Experience/Attributes: Proven experience as a Senior Automation Engineer with increased levels of responsibility Experience designing, implementing, and supporting automation solutions for clients in the Pharmaceutical and/or Biotechnology industries Good knowledge of GAMP lifecycle and quality management processes employed in the pharmaceutical sector Experience with Siemens Stepor Rockwell ControlLogix Good analytical & problem-solving skills Excellent communication skills Leadership abilities, works well in a team environment Responsibilities: Day to day automation incident triage & resolution User Access Requests Batch Record Comment Requests Automation Preventative Maintenance Periodic Reviews for automation Training Automation systems as required CAPA Automation child actions IRs Automation Cross Functional collaboration Knowledge Base for Automation systems Essential Skills: 3+ Year Automation Experience in a GMP environment Automation PLC experience required Honeywell. Requires a bachelors degree or foreign equivalent in Chemical, Electrical or Bio-Process Engineering, or related field Skills: honeywell BMS BAS GMP PHHARMA PLC
Cognizant is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimised to improve operational efficiencies, whilst maintaining compliance. Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architectures and solutions covering all IT, OT and IoT applications, infrastructures and services. Operating across 5 continents and with over 850 skilled employees, Cognizant partners with the leading Life Sciences companies globally to provide performance improvements, reduced costs and improve time to market. We are your single end to end partner for consultancy, design implementation, optimisation and support for all applications in the Pharmaceutical and Biotechnology Manufacturing stack. Were looking for dedicated, innovative and driven talent to join our expanding team. About the Role: Cognizant (LSMG) are currently executing a number of projects for large Biotech and Pharma clients in Ireland.We are looking for dedicated, innovative and driven talent to join our expanding teams. We require aSenior Automation Engineertojoin a project team in Cork where you will be involved in commissioning and on-site support activities. Responsibilities Generation of Functional specification, Design and Test Specifications for Recipes, Phase Sequences, Equipment Modules, Control Modules, customized logic and HMI Graphics based on customer User Requirement Specification (URS). Configuration and Testing of Recipes, Phases, Equipment Modules, Control Logic and Interlock Scheme based on Design and Test Specifications. Lead teams of Engineers and manage the Project Resources, Scheduling Task assignments, Client interaction, co-ordination amongst different vendors, co-ordination between front office team and remote engineering office teams. Batch Process upgrading on DeltaV platform for Pharmaceutical clients. Interact with customer for Reviewing Design Specifications and Test Specifications. Lead teams for Installation Qualification and operational Qualification (SAT) at client site. Involvement for Site Commissioning activities. Requirements Suitability degree-qualified automation engineer with over 3 years pharmaceutical manufacturing experience. S88 / Batch Delta V expert. Expert understanding on all Project Lifecycle phases and tasks. Demonstrable Project Management Skills (Scope, Cost, Schedule Management). Ability to liaise directly with client on design issues. Track record demonstrating an ability to lead a complete project. Ability to work independently. Proficient in spoken and written English. Thorough understanding of system (installing, rebuilding etc.). Skills: Delta V Plc Programming dcs Automation PLC Scada PHARMA Benefits: shift flex Pension Fund healthcare Annual Bonus / 13th Cheque
Cognizant is looking for dedicated, innovative and driven talent to join our expanding team in Cork. We're currently looking for a full-time MES Support Engineer, and the role comes with a generous salary and benefits package. As an MES Support Engineer, you will be responsible for implementing System/MES recipe changes and managing the day-to-day issues that arise in the support of Electronic Batch Records, Weigh and Dispense and Equipment Management modules on our Emerson Syncade MES solution. In your first few weeks in this role, you can expect to: Maintain the incident queue in Service Now and manage and resolve issues as they arise in a timely manner Initiate and implement change control activities in accordance with quality standards and practices Investigate and troubleshoot problems which occur and determine solutions or recommendations for changes and/or improvements Priorities support activities in line with project schedules. To apply for this MES Support Engineer role, you will need a minimum of 3-5 years of experience supporting IT applications, e.g. troubleshooting, managing incidents and change controls, design documentation, test case development, system and integration testing. You will also require the following: Experience implementing changes for IT applications in a GMP environment MES Recipe Authoring experience Knowledge of programming and Visual Experience in configuration management and deployment of developed code MS SQL server experience. At Cognizant, taking care of employees is a priority: You can pursue innovative career tracks and opportunities here You can enhance your professional development through education and dedicated training Well give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future. Please reach out to our friendly and welcoming team today to apply for this full-time hybrid MES Support Engineer position in Cork. At Cognizant, we engineer modern businesses to improve everyday life. Because we're dedicated to making a lasting impact. Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique, industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies globally. Learn how Cognizant helps clients lead with . Skills: MES recipe Author MBR PAS X Syncade GMP GAMP5
Cognizant is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimized to improve operational efficiencies, whilst maintaining compliance. Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architectures and solutions covering all IT, OT and IoT applications, infrastructures and services. Operating across 5 continents and with over 300.000 skilled employees, Cognizant partners with the leading Life Sciences companies globally to provide performance improvements, reduced costs and improve time to market. We are your single end to end partner for consultancy, design implementation, optimization and support for all applications in the Pharmaceutical and Biotechnology Manufacturing stack. Location: Dublin, Ireland Hybrid About the Role: The Engineering Delivery Leader will be responsible for the full end to end delivery and business performance of all Life science manufacturing service lines for defined accounts within the Ireland Region. The EDL will understand and contribute to the vision, goals, and strategies for the Life science manufacturing group in Ireland and drive implementation of those within defined accounts to achieve the overall business objectives. Experience Required: Minimum of 10 years experience in a projects and service delivery industry with at least 5 of those at Manager level in Life science. Key areas of Responsibility: Ownership of all projects and services being delivered by LSMG to defined account/client including but not limited to: Consultancy, System Integration, Managed Services, Placements, Automation, MES, Historian, CSV, OT /Infra / HW, Labs, Project Management, Digital. Sales activity and Proposal support Shared responsibility for achieving the Sales and growth targets for defined accounts. Works closely with key internal stakeholders to inform discussions and agree an appropriate client/site sales strategy and critical project pursuit strategy. Identify opportunities andexecute sales activitiesaligning with strategic objectives where appropriate. Achievement of sales target margins Supporting Closure of all renewals and repeat business opportunities for defined accounts. Supporting solutioning for defined opportunities Financial reporting, performance and analysis Working closely with operations teams to define budget revenue, and report actuals and forecasts against budgets at overall account level and providing business with reasons and analysis at project level as to variances. Operations (Order to cash) Fully responsible for all operations aspects within defined accounts Working with Project managers, Project administrators and systems owners as well as operation to ensure: All SOWs contracts/ POs in place and set up prior to commencement of work & reporting non-compliance. Project forecasts and people allocation are all in place and accurate. Invoicing accuracy and compliance. Responsibility for monitoring aged debt and following up with clients to ensure that any issues get resolved in a timely manner. People Management/Development Managing, supporting and providing direction and leadership to the engineering resource pool so as to ensure people have the adequate support and skills to deliver in their role. Actively engage with and communicate with teams in relation to their own performance and that of the company in general. Plan regular face to face meetings with all leaders and teams in order to coach, motivate and engage with people. Ensure an appropriate performance review is conducted for all engineers within their area. Champion the Continuing Professional Development programs available Working with HR in understanding and implementing defined job moves as per defined policies. Support and drive the knowledge management, technical upskilling, and continuous improvement initiatives. Demand Management Proactive planning of resource demand and growth including recruitment, cross training, internal job moves etc. to meet planned revenue and growth numbers for defined accounts. Forecasting additional technical resource requirements and working closely with the recruitment team and sources such as universities to select appropriate candidates. Actively drive the recruitment process, including identification and definition of resource requirements, work with recruitment team to review, interview, and evaluate potential candidates, work with IT, HR, and engineering team to ensure a smooth onboarding process. Resource planning: working closely with all stakeholders and regional management to ensure optimum deployment of engineering resources. Client Management and engagement Regular engagement and discussion with defined clients Facilitating sponsor meeting at account level as well as individual project and service levels meetings. Performance Management and reporting Client wide business reporting to LSMG Ireland lead across all aspects of client business. Project and service specific LSMG reporting and governance. Regular Overall client reporting across all business areas Compliance to Cognizant Delivery Excellence reporting at account level. Person Specifications: Strong interpersonal and communication skills with a strong ability to motivate. Successful experience in leading high-profile projects in the life science industry, managing priorities, budgeting, tasks and resources. Strong problem solving and technical innovation skills. Excellent presentation and facilitation skills. Ability to work independently and efficiently to meet deadlines. Ability to multi-task multiple priorities in a fast-paced environment. Self-motivated, detail-oriented and excellent organizational and time management skills. Team player with a can-do positive attitude. Motivated by working to targets. Experience in pre-sales discussion and project negotiation at a range of client levels. Commitment to continuous learning and development. Sound working knowledge of S88, S95. Familiar with the delivery of projects in the highly regulated life science environment. Project management accreditation is desirable. Skills: Management GMP Automation Pharma
Do you have lab equipment validation experience, and are you seeking a new job in Cork? Cognizant is looking for an IT CSV Engineer, and the hybrid role comes with an attractive salary and benefits package, including the chance to join a collaborative team. The IT CSV Engineer will be responsible for the validation of Lab Systems in QCL Labs and Manufacturing Operations. You will provide systems validation and compliance expertise for newly purchased instruments. In your first few weeks in this Validation Engineer role, you can expect to: Manage lab equipment validation projects from software install to business release Priorities CSV activities in line with the project schedule and monitor budgets Generate computer system validation documentation, e.g., Design Spec, Configuration Spec, Testing, Security Plan, Test Summary Report, in accordance with site procedures and GMP guidelines Review software release notes. To apply for this CSV Engineer role, you will need a minimum of 3 years of experience supporting and validating lab equipment, updating documentation, system testing, troubleshooting. You will also require the following: Experience analysing and challenging s/w to identify gaps Knowledge of 21CFR Part 11 requirements, ER/ES and data integrity guidelines Excellent oral and written communication skills, with the proven ability to communicate and build relationships cross-functionally. At Cognizant, taking care of employees is a priority: You can pursue innovative career tracks and opportunities here You can enhance your professional development through education and dedicated training Well give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future. To apply for this inclusive and collaborative full-time IT CSV Engineer job, please contact Cognizant today. At Cognizant, we engineer modern businesses to improve everyday life. Because we're dedicated to making a lasting impact. Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique, industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies globally. Learn how Cognizant helps clients lead with . Skills: IT CSV gmp GAMP5 data integrity 21CFR PART 11 Design spec
Cognizant is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimized to improve operational efficiencies, whilst maintaining compliance. Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architectures and solutions covering all IT, OT and IoT applications, infrastructures, and services. Operating across 5 continents and with over 300.000 skilled employees, Cognizant partners with the leading Life Sciences companies globally to provide performance improvements, reduced costs and improve time to market. We are your single end to end partner for consultancy, design implementation, optimization, and support for all applications in the Pharmaceutical and Biotechnology Manufacturing stack. Were looking for dedicated, innovative, and driven talent to join our expanding team. The successful candidate will manage and provide for the development of all DCS, PLCs and SCADA systems to industry standards, GAMP5. Successful candidate will provide and ensure the design, development, maintenance and troubleshooting of automated systems on site, is completed in a compliant manner as per GAMP5 and EU GMP Annex 11. Experience/Attributes: Proven experience as a Senior Automation Engineer with increased levels of responsibility Experience designing, implementing and supporting automation solutions for clients in the Pharmaceutical and/or Biotechnology industries Good knowledge of GAMP lifecycle and quality management processes employed in the pharmaceutical sector Experience with Siemens Step or Rockwell ControlLogix Good analytical & problem solving skills Excellent communication skills Leadership abilities, works well in a team environment Responsibilities: Work as part of a team to develop implement and maintain packaging automation systems in the pharmaceutical manufacturing Facility. Develop review and approve new and updated software standards. Provide automation expertise to the engineering and operations department on design and sustaining decisions. Liaise closely with internal stakeholders to successfully support packaging operations. Develop and implement standard operating procedures to ensure the future compliance of all automation systems. Ensure all new software is delivered and maintained in a compliant and qualified state. Provide support for validation activities. Participate in cross-functional teams to drive optimization of processes and equipment. Assist in training personnel on specific automation aspects of equipment. Design and implement solutions across automation platforms in line with the site change control procedures. Develop review and approve design documentation that support New Product Introductions (NPI) Essential Skills: 4+ Years Automation Experience in a GMP environment Automation PLC experience required in Siemens S7, Allen Bradley PLCs Skills: PLC OEM HMI Scada Vb.Net MES PASX
Automation & OT Service Lead Role Overview: The Automation and OT Managed Service Lead is responsible for overseeing the delivery of projects and support services across automation and OT systems within a regulated pharmaceutical environment. This role requires acting as the primary point of contact for our team on our client site including management of overall team resourcing, performance and development. This role is 3 days per week on site. Required Skills & Experience: Excellent people management skills across multiple disciplines. Strategic Thinker, to drive innovative thinking and add value to the service provided. Strong communication skills for engagement with client and internal stakeholders as well as team members Excellent presentation and facilitation skills Ability to lead, motivate and engage the team to continually deliver Technical background in Process Automation and/or OT systems essential Background in life science project management desirable Key Responsibilities: Overall accountability for all Cognizant activities on the client site. Responsible for onsite project delivery, working with the site project manager to resource, budget and deliver all onsite projects on time. Responsible for onsite managed service team to resource and deliver system support, system change and innovation to our client. Support our team with development and career progression. Resourcing for Project and Manage Service requirements to meet client needs. Measure and report team performance to Cognizant and client stakeholders against formal KPIs. Manage our service budget and ensure control of Capex spend for client projects. Act as primary POC for all client requirements related to Automation and OT systems. Working closely with Cognizant Delivery Leaders and our Sales team, to manage and develop our Site Services offering. Skills: gmp people mangagment Automation ITOT
Cognizant is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimized to improve operational efficiencies, whilst maintaining compliance. Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architectures and solutions covering all IT, OT and IoT applications, infrastructures and services. Operating across 5 continents and with over 300.000 skilled employees, Cognizant partners with the leading Life Sciences companies globally to provide performance improvements, reduced costs and improve time to market. We are your single end to end partner for consultancy, design implementation, optimization and support for all applications in the Pharmaceutical and Biotechnology Manufacturing stack. We're looking for dedicated, innovative and driven talent to join our expanding team. Experience/Attributes: Junior CSV Engineer - The Computer Systems Validation (CSV) Engineer will develop and execute protocols and test scripts identify gaps and consult on and direct plans for resolution. This person is responsible for writing GxP computer validation and 21 CFR Part 11 related documentation such as assessments plans URS FRS RTM and summary reports. Responsibilities BS in a Computer Science or Engineering field or equivalent experience 1-3 years experience with Computer systems validation 1 years experience working in a GMP environment Experience in Data Integrity with GAMP and 483 compliance consent decree experience deep 21CFR Part 11 experience is a plus Experience in biotech and pharma is preferred over medical device Experience with MES Delta V PI is a plus. We use all major systems as we serve a multitude of clients. Rockwell GE Emerson ABB Werum Siemens Honeywell and their associated platforms PAS-X Syncade FactoryTalk PharmaSuite Control Logix PLM Simatic iFix Wonderware Siemens etc. Excellent oral and written communication skills in English/Fluent in English Skills: Validation 21CFR
Cognizant is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimized to improve operational efficiencies, whilst maintaining compliance. Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architectures and solutions covering all IT, OT and IoT applications, infrastructures and services. Operating across 5 continents and with over 300.000 skilled employees, Cognizant partners with the leading Life Sciences companies globally to provide performance improvements, reduced costs and improve time to market. We are your single end to end partner for consultancy, design implementation, optimization and support for all applications in the Pharmaceutical and Biotechnology Manufacturing stack. We're looking for dedicated, innovative and driven talent to join our expanding team. About the role: The MES Support Engineer will be responsible for implementing System\MES recipe changes and managing the day to day issues that arise in the support of Electronic Batch Records, Weigh and Dispense and Equipment Management modules on our Emerson Syncade MES solution. The position will work within a collaborative MES team at a large multi-national Biotech manufacturing facility in Cork and will be required to have excellent communication/interpersonal skills with the ability to work on their own initiative. Experience of working in a pharmaceutical API manufacturing operation is desirable. S/he is expected to be self-motivated and develop an understanding of the business. Responsibilities Maintain the incident queue in Service Now and manage & resolve issues as they arise in a timely manner. Initiate and implement Change Control activities in accordance with Quality Standards and Practices Investigate and troubleshoot problems which occur and determine solutions or recommendations for changes and/or improvements The ability to produce high-quality, well documented configuration that is easily maintainable Prioritize support activities in line with project schedules Perform testing of new MES recipes and changes Generate computer system validation documentation in accordance with site procedures and GMP guidelines Follow all relevant Environmental, Health and Safety procedures and assist in incident investigations as required. Recognise the importance of the quality control function in pharmaceutical production, the MES Support Engineer should display a high level of integrity in the performance of his/her work. S/he should be capable of relating well to other people with whom s/he comes in contact, both within and outside of the MES Team The role will evolve to require Out Of Hours Support in the future Requirements Minimum 3-5 years experience supporting IT applications e.g. troubleshooting, managing incidents and change controls, design documentation, test case development, system & integration testing Experience implementing changes for IT applications in a GMP environment would be an advantage MES Recipe Authoring experience, knowledge of the Emerson Syncade MES solution would be an advantage but not required. Knowledge of programming and Visual Basic with experience in configuration management and deployment of developed code. MS SQL server experience would be an advantage Past proven experience engaging business users to ensure that appropriate business needs are clearly communicated and delivered at or above expectations Strong oral and written communication skills are required, with proven ability to communicate and build relationships cross-functionally. The successful candidate must be a highly motivated individual who is delivery focused and has experience of working successfully across multiple business & functional teams. Skills: MES Syncade troubleshooting recipe designs
