Codec is seeking a Technical Account Manager in Dublin, Ireland. In this role, you will act as the primary technical partner and strategic advisor for clients, ensuring that services are optimized for performance and value. Key responsibilities include client management, strategic planning, and technical oversight. Ideal candidates will have over 5 years of experience in a customer-facing technical role and strong knowledge of the Microsoft technology stack. The position requires excellent communication and stakeholder management skills, alongside a bachelor's degree in IT or a related field. #J-18808-Ljbffr
As a Technical Account Manager (TAM) at Codec, you will act as the primary technical partner and strategic advisor for a portfolio of clients. You will build deep, trusted relationships with both business and technical stakeholders, aligning Microsoft technology capabilities with customer objectives to deliver measurable business outcomes. Working at the intersection of client leadership and Codec’s Managed Services & Delivery teams, you will ensure services are not only stable and scalable, but continuously optimised to drive value, innovation, and long-term success. This is a relationship-led role with a strong focus on strategic guidance, governance, and technical assurance. You will develop a comprehensive understanding of each customer’s business priorities, industry context, and technical landscape, enabling you to proactively shape their technology roadmap. As a trusted advisor, you will identify opportunities for improvement, challenge thinking where appropriate, and guide customers in leveraging the Microsoft ecosystem to enhance productivity, resilience, and operational effectiveness. Responsibilities Client & Stakeholder Management Act as the primary technical partner and trusted advisor for assigned client accounts Build and maintain strong relationships across technical, operational, and senior business stakeholders Establish and own the engagement cadence (service reviews, executive briefings, roadmap sessions) Translate customer business goals into business-aligned technical priorities and outcomes Act as the voice of the customer within Codec, ensuring alignment across delivery and leadership teams Strategic Advisory & Account Planning Develop and own a strategic account plan aligned to customer objectives and Microsoft technology capabilities Partner with senior stakeholders (e.g. CIO, CTO, Heads of IT/Business) to shape technology strategy and roadmap Proactively identify opportunities to drive innovation, optimisation, and value realisation Provide informed recommendations, including challenging customer thinking where appropriate Guide customers in adopting Microsoft technologies to achieve measurable business outcomes (e.g. cost optimisation, productivity, security, scalability) Technical Oversight Maintain a deep understanding of client architectures, platforms, and integration points Provide assurance on solution design, security, scalability, and alignment to best practice Lead technical escalation management, ensuring timely resolution and clear communication Proactively identify and mitigate technical risks, dependencies, and architectural gaps Ensure alignment with Microsoft standards, roadmap, and evolving capabilities Delivery & Operational Governance Work closely with Project Managers, Solution Architects, and Consultants to ensure joined-up delivery Ensure all services align with Codec’s Project Delivery Framework and agreed customer outcomes Lead or contribute to steering groups, governance forums, and service review boards Oversee prioritisation, backlog shaping, and change control in line with customer priorities Monitor service performance against SLAs, KPIs, and customer expectations Continuous Improvement & Value Realisation Identify and drive continuous improvement initiatives across customer environments Highlight opportunities for cost optimisation, performance improvement, and increased adoption Track and communicate value delivered through services and technology investments Promote adoption of new Microsoft capabilities (e.g. AI, automation, cloud services) where relevant Account Growth & Opportunity Development Identify and shape opportunities for expanded services and strategic initiatives based on customer needs Collaborate with commercial teams to support account growth, renewals, and long-term partnerships Contribute technical insight into proposals, roadmaps, and future-state planning Recognise signals for transformation or additional investment and proactively engage stakeholders Internal Contribution & Leadership Contribute to the development of Codec standards, frameworks, and reusable assets Share best practices, lessons learned, and customer insights across delivery teams Support the evolution of the TAM function within Codec, helping define best-in-class account management practices Requirements Essential Experience & Background Bachelor’s degree in IT, Business, or a related discipline (or equivalent experience) 5+ years’ experience in a customer-facing technical role (e.g. Technical Account Manager, Solutions Consultant, Architect, or similar) within a managed services or professional services environment Proven experience managing customer relationships and owning account outcomes, including service performance, stakeholder engagement, and roadmap alignment Strong working knowledge of the Microsoft ecosystem (Azure, Microsoft 365, Dynamics 365, Power Platform), with the ability to translate technical capabilities into business value Experience supporting live, business-critical platforms, including incident management, governance, and continuous improvement Demonstrated ability to work across delivery teams and customers to align technical solutions with business objectives Core Competencies Excellent communication skills, with the ability to engage effectively with both technical teams and senior business stakeholders Ability to translate complex technical concepts into clear business outcomes and value Strong stakeholder management skills, with the ability to build trust, influence decisions, and challenge constructively Commercial awareness, with the ability to identify opportunities for optimisation and service expansion in line with customer needs Highly organised, with strong problem-solving and prioritisation skills across multiple accounts Resilient, adaptable, and comfortable operating in dynamic, client-facing environments Experience in a consulting or professional services organisation, particularly within a Microsoft partner ecosystem Exposure to public sector or regulated environments, including governance and compliance considerations Experience with architectural governance, design assurance, or solution standards Microsoft certifications (e.g. Azure, Security, Modern Work, or Business Applications) Experience contributing to account planning, roadmap development, or strategic advisory engagements #J-18808-Ljbffr
At Codec, we are building a new model for delivering business applications, combining Dataverse with AI to enable scalable, repeatable delivery. This is a hands-on role that combines architecture with practical engineering and AI harness engineering, focused on designing both solutions and the systems that create those solutions. You will define how Dataverse-based applications are structured, built, and maintained, while developing the agents, workflows, and assets that enable delivery at scale. What you will do Design enterprise-grade data models aligned to business processes using AI-assisted approaches, including enterprise data structures, cross-system relationships, and long-term scalability considerations. Define solution architecture, standards, and delivery patterns for Dataverse-based systems. Design and build AI-driven workflows and agents that generate Dataverse schema, configuration, structured documentation, and other delivery artefacts. Establish how AI tools such as Claude, GitHub Copilot, or Codex are used in a controlled, repeatable, and governed way across teams. Create accelerators, frameworks, and reusable assets that underpin delivery. Structure repositories and artefacts for AI consumption and reuse. Define controlled extension architectures, including React-based applications integrated with Dataverse and Azure Functions as orchestration or integration layers. Lead ALM, DevOps, and environment strategy, ensuring solutions are deployable and maintainable at scale. Provide technical leadership across teams, setting standards and guiding delivery. What we are looking for 7+ years experience working with Dataverse or Dynamics 365. Extensive hands‑on experience designing and delivering complex Dataverse solutions. Deep expertise in entity modelling and data architecture. Experience applying AI tools in a structured, delivery-focused way. Experience designing or implementing AI-driven or agentic workflows. Strong understanding of ALM, DevOps, environment strategy, and solution governance. Experience defining standards, patterns, and reusable frameworks. Strong communication, stakeholder management, and technical leadership skills. Experience building React applications integrated with Dataverse. Experience using Azure Functions for orchestration or integration. Familiarity with MCP servers or similar AI integration approaches. Experience building internal platforms or delivery accelerators. Consultancy or multi-project delivery experience. #J-18808-Ljbffr
We are seeking a customer‑focused Service Desk Consultant with strong experience supporting users via phone, email, remote tools, and onsite engagement. This role involves delivering high‑quality IT support across client environments, with a hybrid working model consisting of three days onsite and two days remote per week. The role will also require occasional travel to customer sites as needed to provide onsite support and project assistance. Key Responsibilities: Service Delivery & Support Provide professional and friendly IT support to customers and internal users, both onsite and remotely Travel to customer sites when required to deliver onsite support and technical assistance Respond to, log, analyse, prioritise, and resolve IT incidents and service requests in a timely manner Escalate unresolved issues where appropriate, ensuring full case ownership and updates throughout Deliver desktop and end‑user support, including both remote troubleshooting and desk‑side assistance Technical Support Diagnose and resolve hardware, software, and system issues across user environments Perform desktop/laptop builds, reimaging, and device deployments Provide administration and support across Microsoft environments, including: Microsoft Intune / Endpoint Manager (device enrolment, compliance policies, configuration profiles, application deployment) Exchange Online (mailbox management, mail flow troubleshooting, permissions, shared mailboxes) Support identity and access management tasks Role‑based access control (RBAC) Troubleshooting authentication and sign‑in issues Provide support for: Microsoft Office applications Mobile Device Management (MDM) for iOS/iPadOS and Android devices Corporate smartphones and BYOD scenarios Troubleshoot and support: Endpoint compliance and security policies Device configuration and deployment via Intune Support and maintain: Basic networking issues (connectivity, VPN, firewall‑related user impact) Customer & Operational Excellence Maintain strong client relationships through excellent customer service Proactively identify opportunities to improve customer IT systems and operations Communicate effectively with clients and internal teams regarding progress, issues, and resolutions Manage and prioritise workload effectively to meet deadlines and SLAs Minimum 2+ years’ experience in a Service Desk or similar IT support role Proven experience working in a fast‑paced, high‑pressure environment Strong understanding of Service Desk operations and ticket management processes Excellent customer service and communication skills Strong troubleshooting, diagnostic, and problem‑solving abilities Hands‑on experience with: Microsoft 365 administration Microsoft Intune (Endpoint Manager) Exchange Online Experience with: Device imaging and deployment Endpoint management and security policies Microsoft licensing concepts and administration Networking fundamentals (WAN, VPNs, firewalls) Ability to work both independently and as part of a team Exposure to ISO standards ITIL certification (or working knowledge of ITIL practices) Experience with: Conditional Access policy design and troubleshooting Defender for Endpoint / M365 Security tools Strong problem‑solving and decision‑making skills Ability to prioritise effectively and manage multiple tasks simultaneously Results‑driven with the ability to perform under pressure, particularly in customer‑facing environments Quick to learn and adapt to new systems and technologies Strong analytical thinking and attention to detail Clear and professional communication skills #J-18808-Ljbffr
Codec is seeking a Service Desk Consultant in Dublin, Ireland. The candidate will deliver high-quality IT support with a hybrid working model including three days onsite and two days remote. Responsibilities include troubleshooting hardware and software issues, maintaining client relationships, and improving customer IT systems. A minimum of 2 years’ experience in IT support is required along with excellent customer service skills. Knowledge of Microsoft Intune and networking fundamentals is essential. #J-18808-Ljbffr
A leading tech company based in Dublin is seeking an experienced Programme Manager to deliver complex programmes effectively. The ideal candidate will have over 5 years of experience in programme delivery, a strong grasp of risk management, and excellent stakeholder engagement skills. Responsibilities include leading teams, ensuring compliance, and driving successful outcomes. The position offers a dynamic work environment and the chance to work on high-profile projects internationally. #J-18808-Ljbffr
In this role you will be responsible for: Successfully delivers programmes of high complexity, leading by example, being visible and accessible, and setting the tone and pace for the programme: Clearly communicates engagement goals and success criteria, clearly specifies required outcome Sets clear priorities, maintains focus upon the critical path. Establishing a coherent, supportive, and effective working relationship with all stakeholders. Ensuring that we operate in a contractually compliant manner throughout; similarly ensuring that the client meets their obligations. Establishing effective and proportionate governance and controls. Ensuring that a clear and objective assessment of programme performance is regularly, clearly, and accurately reported. Understanding and safeguarding the critical path. Anticipating and mitigating risk, resolving exceptions wherever they arise. Maintaining focus upon benefits tracking and realisation throughout delivery. Meeting or exceeding commitments regarding programme success criteria. Takes ownership of, and leads client and subcontractor engagements: Being the ‘figure head’ for the programme Engaging client, and subcontractor stakeholders, building and nurturing positive, sustaining relationships at all levels of the programme. Communicating effectively and influencing positive outcomes. Gaining insight in respect of client culture and values, adapting their own and team engagement with the client. Understanding the client business case Directing and engaging the programme team to optimise client satisfaction. Exemplifying and role-modelling the Codec values. Applying effective team and people management skills, to construct, shape, engage, and optimise performant programme teams. Engaging the team, engendering trust and confidence, building a positive team culture. Coaching, guiding, and directing Senior Project Managers and PMO Leads. Influencing, organising, and directing the programme team. Being willing to confront and challenge poor performance and encourage team members to contribute ideas. Required Skills At least 5 years' recent experience of successfully delivering complex programmes; a ndEvidencing successful delivery of programmes utilising waterfall, agile and hybrid method Demonstrate a depth and breadth of commercial, financial, and risk management experience and to display acumen in each of these areas, able t Have a direct influence on the profitability of the program Introduce innovation and efficiency in the delivery of programmes; pro-actively identify and mitigate avoidable cos Drive successful commercial and financial outcome Embed and ensure contractual compliance Ensure effective risk identification, risk management, and risk mitigation across the program Apply sound judgement, anticipating opportunities and threats, taking proportionate action in a timely fashio #J-18808-Ljbffr
An IT solutions provider situated in Dublin is looking for a customer-focused IT Support Consultant. In this hands-on role, you'll deliver high-quality support to clients both onsite and remotely. Responsibilities include providing PC troubleshooting, software support, and managing IT incidents effectively. Candidates should have at least 2 years of experience in a similar role, excellent customer service skills, and the ability to multitask in a busy environment. Certification such as ITIL and exposure to virtualized environments is advantageous. #J-18808-Ljbffr
We are seeking a customer-focused IT Support Consultant who has strong experience dealing with customers over the phone, via email and onsite. In this role, the IT Support Consultant will deliver high-quality support. The IT Support Consultant will have the responsibility for all incoming incidents for this Customer. Located on-site in Dublin 24 Role is strictly 5-days a week on-site Must have a full-driving license Hours on-site are 8:30am to 5:30pm Key Responsibilites: Providing IT support to the Customers staff onsite in a professional and friendly manner. Respond to and accurately log, analyse, prioritize and solve (or streamline if required) I.T. incidents, always ensuring that the cases are updated. Providing PC troubleshooting for the Customers staff onsite using both remote-control tools and desk-side support. Escalating end user requests when required. Desktop/Laptop support & maintenance (Reimaging of computers). Providing software support for all applications used within the business Active Directory and Office 365 Tasks. General user support for office applications, Microsoft Office, Windows 10/11, iPhone / iPad and Corporate Mobile device/Smart Phone Support. Support and management of Multi-function devices. Actively seeking opportunities to improve the Customers IT systems and IT operations. Maintaining strong client relationships and delivering excellent Customer service. Completing assigned tasks on time and managing own workload. Communicating progress and issues both internally and to clients. Problem solving and good decision making is an essential part of this role. Skills, Knowledge & Expertise: 2+ years working in a similar IT based Service Desk role Experience working in a high pressurised environment and ability to multitask Excellent understanding of a Service Desk atmosphere Candidate must be Customer focused with excellent customer service skills. Ability to work within a team Strong system, software and hardware diagnostics, fault finding and problem-solving ability. Experience of server implementations, device imaging and deployment, firewall and WAN technologies. Knowledge of Microsoft Exchange Server and other Messaging Environments. Experience of Microsoft Office 365 Services, Cloud Email, Office software licensing. Exposure to ISO standards an advantage ITIL certified, not essential but an advantage Exposure to Virtualised Environments (particularly Azure) is advantageous. Results focused; competitive drive and ability to work under pressure while onsite with the Customer. Ability to prioritise and multi-task within the role. Demonstrate ability to quickly grasp and evaluate new systems/products. Excellent analytical and problem-solving skills. Good communication skills and ability to prioritise. #J-18808-Ljbffr
A technology firm in Dublin is seeking an experienced Microsoft Security Architect to design secure cloud solutions using Azure and Microsoft technologies. The role involves client consultations, solution design, and ensuring compliance with security standards. Ideal candidates will have expertise in Azure, identity management, and Microsoft security products. They should also possess strong communication and documentation skills. #J-18808-Ljbffr
