Member Services Officer, Clonmel Credit Union Clonmel, Co. Tipperary | Permanent, Full-Time Are you a people-person with a passion for making a genuine difference? Clonmel Credit Union is one of Ireland's most trusted financial cooperatives, and we're on an exciting growth journey expanding our range of financial products and raising the bar in member experience. We're looking for a driven and empathetic Member Services Officer to join our frontline team and help us maintain our position as the exemplar for financial services in South Tipperary. About Clonmel Credit Union Clonmel Credit Union is a member-owned financial cooperative proudly serving communities across South Tipperary and West Waterford. We exist for one reason: to improve the financial wellbeing of our members. Having successfully launched several new products including mortgages, we have ambitious plans to further build the range of services we offer to members. As we grow our product suite and digital capabilities, we remain rooted in the values that have defined us trust, community, and care. This is what you sign up to when you join the team. We are looking for committed, passionate and professional people to join us on that journey. The Role As a Member Services Officer, you will be the face of Clonmel Credit Union. You will build meaningful relationships with our members, work to understand their financial needs, and guide them to the right products and services. This is not a transactional role it's about delivering an experience that sets a new standard in Irish financial services. Key Responsibilities Support the Branch Manager in delivering the branchs business plan and contributing to the successful implementation of the overall branch strategy. Deliver an exceptional member experience at every interaction in branch, by phone, and digitally. Proactively identify member needs and match them with appropriate financial products, including loans, savings, and insurance solutions. Confidently promote Clonmel Credit Unions full product suite through quality conversations, referrals and follow-up. Process member transactions accurately and efficiently, adhering to all regulatory requirements under Central Bank of Ireland guidelines. Support member onboarding, account management, and queries with professionalism and warmth. Actively contribute to a culture of continuous improvement and service excellence. Maintain full compliance with relevant legislation including the Consumer Protection Code, GDPR, and Anti-Money Laundering requirements. Collaborate with colleagues across departments to ensure a seamless and joined-up member journey. Champion the CCU brand and values at every opportunity. Proactively work to recruit new members and identify new business opportunities. What We're Looking For A proven record in delivering an outstanding customer service, demonstrating excellent communication and interpersonal skills with an ability to work efficiently as part of a team. Self-motivated with a passion to achieve goals and identify leads and referrals. A genuine passion for helping people and building long-term relationships. High attention to detail, setting high standards for yourself Comfortable working in a regulated environment with a solid understanding of compliance obligations. Digitally confident, with the ability to learn and adapt to new systems quickly. A team player who takes pride in their work and the success of the organisation. APA qualification is the minimum requirement for this role, with a commitment to work towards full QFA qualification within an agreed timeframe, supported by the Credit Union. Why Join Clonmel Credit Union? We offer more than a job we offer a career with purpose and growth opportunities. ?Competitive salary & benefits package ?Defined contribution pension scheme ?Structured professional development & QFA support undertake further qualifications with our support ?Collaborative, values-driven team culture ?Annual leave above statutory minimum ?Work that genuinely matters to your community ? Opportunities to advance - develop your career in lending, financial advice and other areas ?A wonderful opportunity to make a real difference in your community How to Apply To apply, please send your CV and a short cover letter outlining why you're the right fit for Clonmel Credit Union to careers@. Please use \"Member Services Officer Application\" as your email subject line. Closing date: May 1st, 2026 Clonmel Credit Union is an equal opportunities employer. We are committed to fostering an inclusive and diverse workplace.
