Cliff House Hotel is actively recruiting for an Accommodation Manager to join our prestigious team and ensure the highest standards of luxury service for our guests. The role is responsible for overseeing all aspects of the hotel's Housekeeping services. Key Responsibilities: To draw up standards of performance related to the cleanliness of all areas of the hotel ensuring these are communicated to and implemented by all department staff. To implement and maintain systems for ensuring all areas of the hotel are checked for cleanliness against established standards. To implement and maintain systems for correcting shortfalls in standards of cleanliness. To ensure all VIP and Special Request Rooms receive the correct and proper attention. To establish and implement a "Spring Clean" programme on an on-going basis. To implement and maintain a system for identifying maintenance defects, ensuring follow-up action is taken in collaboration with The Maintenance Manager. To ensure systematic cleaning and periodic renewal of all soft furnishings. To ensure rotas are drawn up in line with occupancy to ensure maximum productivity and service to guests, without detriment to standards. To ensure records are maintained related to rotas, holiday, sickness, absence and overtime. To handle personnel related issues such as interviewing, appraising, counselling and succession planning for departmental employees. To maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees. To identify departmental training needs and ensure training sessions are devised and implemented to address these. To establish departmental and individual staff goals for the department. To implement and maintain systems which ensure open communication between the Housekeeping department and other departments (most notably Front Desk and Maintenance). To hold monthly "communication meetings" with all departmental staff. To investigate and establish purchase specifications for uniforms, linen, soft furnishings, and "consumables" as well as contractors within the Housekeeping Budget. To ensure all administration related to Purchasing for Housekeeping is carried out. To review periodically "long-term" contracts related to Housekeeping and negotiate best deals. To monitor the performance of the long-term contracts on an on-going basis. To prepare the Housekeeping Budget in relation to expenses and headcount and ensure this is adhered to in line with occupancy. To monitor and control regular inventories for operating equipment, linen and uniforms to ensure the control and maintenance of par stock and costs. To handle requests and complaints with immediate action and thorough follow-up and refer when necessary. To ensure systems for reporting, storage and return of lost property are carried out. To establish and maintain an effective laundry service for guests and staff. To monitor, control and oversee the safe control, issue and cleaning of hotel linens and uniforms. To liaise with and monitor the florist ensuring the highest level of flowers throughout the hotel at all times. To establish systems for ensuring the secure handling of departmental keys. Experience: Minimum of 2-3 years of experience in a Managerial role within a luxury hotel or hospitality environment, particularly in Housekeeping. Skills & Abilities: Excellent leadership and staff management skills, with the ability to motivate and train a team to achieve the highest standards. Strong attention to detail, with a focus on quality control and operational efficiency. Strong communication skills, both verbal and written, to interact with staff, guests, and other departments. Ability to maintain a calm and professional demeanor in a fast-paced, luxury hotel environment. #J-18808-Ljbffr
Cliff at Lyons, Near Dublin is a complete destination featuring stunning accommodation, a Spa and Wellness centre, all situated around our food outlets. We are driven by a desire to create wonderful food, and wonderful experiences, inspired by the gardens and grounds of the estate, and the wonderful seasonal produce of Ireland. As part of our ongoing pursuit of excellence, we are currently looking for a Kitchen Porter to join the team at Cliff at Lyons. If this role interests you then please do get in touch... Key Duties and Responsibilities: To complete kitchen duties, e.g. cleaning, washing up, waste disposal, etc. Unloading equipment/food deliveries Ensuring storeroom is kept organised Skills: Highly organised Good communication Ability to work quickly and efficiently Benefits: Competitive salary Excellent work environment Meals on duty Did you know? The hotel is not serviced by public transport, so applicants must be able to drive. #J-18808-Ljbffr
CLIFF Duffcarrick, County Waterford, Ireland Spa Receptionist Cliff House Hotel is seeking a dedicated and professional Spa Receptionist to join our award-winning The Well by the Sea Spa. As the first point of contact for our guests, you will play a crucial role in ensuring an exceptional and relaxing experience from the moment of arrival to our 5-star luxury & prestigious spa. Key Responsibilities: Greet all spa guests warmly and courteously. Check-in guests for their appointments, ensuring they feel welcomed and comfortable. Provide information on spa services, treatments, and facilities. Manage spa bookings and schedule appointments efficiently. Answer phone calls and respond to emails regarding spa inquiries and reservations. Confirm and remind guests of their upcoming appointments. Maintain accurate records of spa treatments, guest preferences, and sales. Process payments and manage vouchers. Handle guest feedback and complaints with professionalism. Ensure the spa reception area is clean, organized, and inviting. Monitor the inventory of spa products and supplies, placing orders with the assistance of spa management when needed. Work closely with spa therapists and other hotel team members to ensure seamless service. Participate in team meetings and training sessions to stay updated on new services and products. Qualifications: Previous experience in a receptionist or customer service role, preferably in a spa or hospitality setting. Excellent communication and interpersonal skills. Strong organizational skills and attention to detail. Ability to multitask and manage time effectively. Friendly, approachable, and professional demeanor. Passion for wellness and customer service. Seniority Level Not Applicable Employment Type Full-time Job Function Administrative Industries Hospitality #J-18808-Ljbffr
CLIFF Duffcarrick, County Waterford, Ireland Join or sign in to find your next job Join to apply for the Chef de Partie role at CLIFF We are seeking a talented and passionate Chef de Partie to join our kitchens at our well-renowned Cliff House Hotel. You will be responsible for preparing high-quality dishes, ensuring consistency, and maintaining the exceptional standards our guests expect. This is an exciting opportunity to further your culinary career in a dynamic, fast-paced environment. Key Responsibilities: Section Management: Oversee a designated station within the kitchen, ensuring every dish is prepared to perfection. Food Preparation: Execute recipes with precision, maintaining high standards for presentation and taste. Quality Control: Ensure that all ingredients and finished dishes meet our strict quality and hygiene standards. Team Collaboration: Work closely with sous chefs and other kitchen staff to maintain a smooth, efficient operation. Inventory & Cost Control: Assist with stock management, portion control, and minimizing food waste. Mentorship: Provide guidance and support to junior team members to foster a collaborative learning environment. Compliance: Uphold all safety, health, and sanitation regulations in the kitchen. Requirements: Experience: Proven experience as a Chef de Partie in a high-end hotel or fine dining restaurant. Culinary Skills: Strong proficiency in modern cooking techniques, plating, and recipe execution. Education: Culinary degree or equivalent certification preferred. Communication: Excellent teamwork and communication skills. Adaptability: Ability to work in a fast-paced environment and handle pressure during peak service times. Flexibility: Availability to work varied shifts, including weekends and holidays. Seniority level Not Applicable Employment type Full-time Job function Management and Manufacturing Industries Hospitality #J-18808-Ljbffr
CLIFF Duffcarrick, County Waterford, Ireland Join or sign in to find your next job Join to apply for the Kitchen Porter role at CLIFF Cliff House Hotel are currently recruiting for a hardworking and reliable Kitchen Porter to join our dynamic team. The Kitchen Porter will play a vital role in ensuring the smooth operation of our kitchen by maintaining cleanliness and supporting the kitchen team in various tasks. Main Responsibilities: Responsible for ensuring the effective and efficient cleaning of the back house areas, including plate wash, pot wash, canteen, still room, kitchen, and fridges. To ensure that the stairs and rubbish area outside are kept clean and tidy at all times. The rubbish is compacted down and stored correctly, and the bottle bin is emptied on a daily basis. To ensure that all cleaning schedules are followed and adhered to, and that all deep cleaning is checked and signed off by a HOD. To ensure that any breakages are reported to the HOD, so that they can be recorded correctly. To ensure that the plate wash machine is cleaned on a daily basis and is drained and cleaned at night before the KP leaves. It is important that the machine has the correct chemicals to wash the plates efficiently, and any problems regarding this machine are reported to the HOD. To ensure that all hand wash basins are kept clean and free from obstructions. All of the hand soap and blue paper dispensers must be full at all times. To ensure that company and statutory hygiene standards are maintained. To ensure that you are clean, tidy, clean shaven, and dressed in your correct uniform at all times. Experience: Previous experience in a kitchen or food service environment is advantageous but not required. Skills: Strong attention to detail. Ability to work efficiently in a fast-paced environment. Good organizational and time management skills. Ability to follow instructions and work as part of a team. Personal Attributes: Positive attitude and strong work ethic. Reliable and punctual. Willingness to learn and take on new tasks. Seniority level Not Applicable Employment type Full-time Job function Management and Manufacturing Industries Hospitality #J-18808-Ljbffr
CLIFF Duffcarrick, County Waterford, Ireland Food & Beverage Server Here at Cliff House Hotel, we have a fantastic opportunity for you to join our team on a full-time basis. You will be well-groomed, completely focused on the surroundings and our guests, and eager to learn about wine and food. As the friendly, welcoming face of our bar restaurant, you will be in charge of giving our patrons an outstanding dining experience and making them feel at home in our magnificent hotel. Main Responsibilities To ensure that the day to day running of The Bar Restaurant operates in an efficient and professional manner with a high level of guest satisfaction. Procedures and standards of service must be followed at all times ensuring a high level of consistency and professionalism within room service. All tasks and duties to be carried out with the maximum speed to improve the efficiency of the operation but always maintain control and professionalism. To possess product knowledge of the drinks and food items, together with the services within this department. To also have a good working knowledge of all services within the hotel. To clean agreed designated areas and set tables to required standards, ensuring that the table linen is clean and undamaged. To ensure that the table decorations and flowers comply with the standards. To take orders from guests ensuring that they are processed correctly to the appropriate person. To serve beverages and food in accordance with the standards, but above all in a professional and courteous manner. To prepare and deliver orders in a quick, efficient and discreet manner and within the standards set on timing and presentation. To up sell the hotel's facilities at every opportunity, which will improve guest satisfaction and maximise revenue. To make sure that tables are cleared as soon as it is apparent that the guest has finished, but with an acceptable period of waiting. To ensure that guests are correctly charged, present the bill and take payment from the guest, in accordance with the procedures set. To monitor the control of perishable goods, breakages and all types of stock to minimise wastage and control stock levels. To communicate all relevant information to colleagues within the department and also to members of staff and Head of Departments within the hotel. To report all guest comments and feedback to your Head of Department or record it in the log book located at Reception. Cleanliness and hygiene of work areas, equipment, appearance and uniform must always be at a high standard and within the company guidelines as stated in the staff handbook. Privacy and confidentiality of in-house guests to be respected at all times. Seniority level Not Applicable Employment type Full-time Job function Management and Manufacturing Industries Hospitality #J-18808-Ljbffr
