The Digital Relationship Manager is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires strong commercial awareness. There are typically m role digital plays in the experience we deliver for our clients Responsibilities Actively calls on clients to deepen relationships and proactively owns, responds to, uncovers and anticipates future needs, challenges or risks and expectations Acquire new, multi-product, Digital, Technology & Communications customers headquartered in Ireland, for the Bank, and manage those relationships end to end Introduces solutions to clients in building and strengthening an effective portfolio; Collaborate and work closely with various product teams (treasury solution sales, trade finance, markets, corporate finance, capital markets, investment banking), Risk teams, as well as the broader CCB global network Identifies cross-sell opportunities to deepen and increase share of wallet; Monitoring and supporting the products’ implementation process Managing customers and transactions in the CRM platform Maximizes client experience by proactively sharing markets updates, trends and intelligence; Drives innovation in the solutions we provide clients and further developing our business where necessary and appropriate Execution of strategic initiatives launched centrally at all levels (Group, Bank, commercial market and local ecosystem) Administrate the credit relationship of the client, coordinating and supervising the entire process, ensuring the proper application of policies and institutional processes Ensure compliance with regulatory requirements and Citi's policies / guidelines at all times Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, Participate in the Ireland Tech ecosystem that supports Digital companies, market events and drive thought leadership & partnerships Own, respond to, uncover and anticipate future needs, roadblocks, risks and expectations Manage account planning process, the RM has to determine and plan the future relationship and new business opportunities Experience/Knowledge/Skills Experience in Commercial / Relationship Banking as Relationship Manager, with international customers Excellent interpersonal, communication and influencing skills Excellent knowledge of the Digital, Technology & Communications market, companies, ecosystem, competition, local regulations Sound knowledge of banking, treasury / lending / FX (Markets) / trade products and processes, as well as a solid track record of providing effective and thought out banking and financial advice and solutions to clients Demonstrate expert level credit skills, capable of structuring all credit deals and guiding staff through the credit deal approval process Entrepreneurial mindset and excellent selling skills Team player with the ability to collaborate with the local, regional and global teams, as well as requesting support from the appropriate team members as required Ability to engage appropriately at all levels in the organization and build relationships with a variety of business and external (Venture capital firms, debt advisory, corporate finance, legal, audit, industry associations and other key industry influencers) sources Qualifications 8-10 years of experience Relevant bachelor’s degree with preference for Master’s from a university or business school Sound knowledge of banking and investment products and process as well as a track record of providing sound banking and financial advice and solutions to clients Excellent interpersonal, communication and influencing skills (e.g. negotiation, consultative skills, leadership) Highly focused, able to rapidly determine key priorities, clearly communicate the priorities Able to quickly adapt priorities based on the latest data insights Job Family Group Commercial and Business Sales Job Family Relationship Management Time Type Full time Most Relevant Skills: Please see the requirements listed above. Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter. Cit is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in project management, communication, problem solving and client relationship management to Citi’s Client PMO Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview The successful candidate will work in the UK, Europe and MEA Client Project Management Office (PMO) and will play an important role within our Global Client PMO team for the Treasury and Trade Solutions (TTS) function within our Services business. In this role the PM will work with a wide range of corporate and financial institution clients, many of which are household names, to help enable their day‑to‑day banking needs across a broad range of TTS products. The candidate will have the skills needed to succeed in a fast‑paced organisational environment, to manage shifting priorities, to lead the delivery of complex projects and programmes in both a regional and global capacity. The TTS Client PMO is expected to build and nurture client relationships and maintain highest levels of client experience. A sample of the complex project types managed by the PMO: RFP mandate rollouts Multi‑product and multi‑country programmes Pilot rollouts of new product capability Corporate Restructures (Mergers, Acquisitions, Divestitures etc) Highly sensitive client transformation/centralisation programs involving (for example) the redesign and deployment of a client’s treasury or global cash management solution. The complex projects managed by the PMO require a strong approach to project governance and project risk/issue management. The PMO model involves managing senior stakeholder communication internally and with clients. The successful candidate will have the ability to interface with stakeholders at all levels, including senior TTS management and senior client executives. What you’ll do Managing large scale, complex multi‑regional client projects or large technology infrastructure projects Establishing appropriate governance model for highly complex projects involving multiple teams on Citi and Client side. Getting engaged early in the Sales process as required, participating in RFPs and proactive pitches. Proactively assessing appropriateness of solutions and managing risks across all regions / products / work streams. Ensuring timely escalation and mitigation of the risks to avoid impact to the project delivery. Developing and maintaining a customised project plan tailored to client’s requirements, outlining deliverables, milestones, critical path items and actions. Managing scope through change control process, being flexible while setting clear expectations after careful analysis of the scope change. Identifying opportunities for process improvements and contributing to department initiatives to implement process enhancements. What we’ll need from you Strong client Project Management experience: delivering complex, high profile projects, proactively driving projects to conclusion. Exceptional communication, presentation and influencing skills: ability to apply these skills when interacting with stakeholders at all levels. Strong Leadership skills: ability to build a coherent project team and develop strong partnerships with other organisational areas. Problem Solving: ability to analyse and solve complex challenges. Strong work ethic: willingness to take a “hands on” approach to ensuring all elements of the solution are delivered successfully. Ability to manage competing demands within a pressurised environment. Corporate treasury and cash management knowledge Project Management Certification (PMP or Prince2). What we can offer you By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. #LI-LC1 Job Family Group: Project and Program Management Job Family: Program Management Time Type: Full time Primary Location Full Time Salary Range: €65,600.00 - €98,400.00 Most Relevant Skills: Please see the requirements listed above. Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter. Automated Processing and AI: We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision‑making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. This job opening is for an existing job vacancy. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr
A global financial services firm based in Dublin is seeking an experienced professional to manage the Managers Control Self-Assessment (MCA) program. The candidate must have over 10 years in operational risk management and be skilled in identifying key risks and controlling them effectively. They will oversee compliance and improve the risk control environment. The position offers competitive salary scalable between €109,920.00 - €164,880.00, along with full-time commitments and responsibilities that demand strong leadership and analytical capabilities. #J-18808-Ljbffr
A global financial institution in Dublin is looking for a Project Manager to oversee complex multi-regional client projects. The ideal candidate will have strong project management skills and experience in corporate treasury and cash management. You will develop client relationships and lead the delivery of large-scale projects. This role offers a competitive salary, hybrid working model, and benefits that support well-being and family needs. #J-18808-Ljbffr
Individuals in MCA are responsible for designing and implementing a comprehensive and robust Managers Control Self-Assessment (MCA), also known as Risk & Control Self-Assessment (RCSA), and the execution of control activities thus improving identification and remediation of significant control issues and operational risk events in a timely manner. As well as covering MCA activities broadly, specific focus will be on performing in-depth analysis of MCA data for both our central and FLU managers. Responsibilities : Manage the execution of control activities in support of Managers Control Self-Assessment (MCA) program, also known as Risk & Control Self - Assessment (RCSA). Manage the MCA program, including the annual/semi-annual/quarterly/monthly attestation, quality oversight and related reporting. Take ownership to identify, analyze, and assess potential risks, ensuring timely identification and remediation of significant control issues and operational events. Drive the execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures. Develop and maintain ORM tools and methodologies to support accurate and consistent assessments of the risk and control environment Consistently monitor key performance indicators (KPIs) and evaluate effectiveness of the risk and controls Propose enhancements or improvements as necessary to the MCA. Implement a robust tracking and reporting MCA inventory including key metrics to provide visibility on the status of control gaps and MCA quality control processes, highlighting risk and escalating concerns in a timely manner. Champion MCA best practices transformation, and execution consistency across business/functions. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards Qualifications : 10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. Ability to identify, measure, and manage key risks and controls. Track record leading Control related projects and programs • Ability to see the big pictures with high attention to critical details. Develop and implement strategy and process improvement initiatives. Comprehensive knowledge of Citi’s businesses and functions and their risk profiles. Developing new ideas and improving current processes to proactively mitigate risks. Requires an ability to provide challenge and make recommendation for risk and controls remediation. Expert knowledge in the development and execution for controls. Proven experience in control related functions in the financial industry. Proven experience in implementing sustainable solutions and improving processes. Expert understanding of compliance laws, rules, regulations, and best practices. Deep understanding of Citi’s Policies, Standards, and Procedures. Strong leadership, decision-making, and problem-solving skills. Strong analytical skills to evaluate complex risk and control activities and processes. Ability to deliver compelling presentations and influence executive audiences. Strong sense of accountability and ownership, with strong results orientation. Excellent communication skills; ability to engage and inspire across stakeholder groups. Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word. Education : Bachelor's/University degree, Master's degree preferred ------------------------------------------------------ Job Family Group: Controls Governance & Oversight ------------------------------------------------------ Job Family: Managers Control Self-Assessment ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location Full Time Salary Range: €109,920.00 - €164,880.00 ------------------------------------------------------ Most Relevant Skills Analytical Thinking, Assessment, Business Insights, Communication, Constructive Debate, Controls Lifecycle, Controls Management, Data Quality Management, Risk Management, Stakeholder Management. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. ------------------------------------------------------ This job opening is for an existing job vacancy. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr
Team / Role Overview The role serves as the Regulatory Change Lead within the Europe Cluster Services Controls and Regulatory Management team. This position is responsible for spearheading applicability reviews and executing Impact Assessments for regulatory changes, as assigned by the ICRM Regulation Coverage Lead. These assessments are conducted for impacted Services Global Assessment Units (GAUs) in collaboration with key stakeholders, including legal and product control leads, and their respective product managers. Furthermore, the role involves ensuring the precise mapping of applicable obligations to the relevant controls within the Manager's Control Assessment (MCA). A critical aspect of this position is also the development of standardized risk and controls reporting to diligently track all regulatory change activities, ensuring their timely completion. What you will do: Take the lead in performing end-to-end Regulatory Compliance Risk Management and oversight of the Europe Services products and functions Regulatory Change Management, including completion of Impact Assessments and development/implementation of Action Plans, controls alignment and mapping, governance and reporting. Implement and ensure compliance with the global Services regulatory change management operating model, specifically driving adherence to prescriptive timelines as per established Metrics and Key Performance Indicator (KPI) due dates. Develop communication and update governance material for presentation to a wide variety of audiences from stakeholders, peers, global team, and management. Engage with diverse stakeholders across multiple products, functions (such as ICRM, legal), Global Assessment Unit representatives in regulatory applicability assessments while establishing and maintaining solid relationships with our internal partners and cluster peers. Assist with Regulatory control identification/development where necessary and conduct Compliance adequacy and appropriateness assessments leveraging the relevant SMEs. Support the timely identification and reporting of issues, escalations, and emerging risks, ensuring their subsequent resolution. Proactively identify opportunities for process optimization and streamlining, propose innovative solutions—including leveraging Artificial Intelligence where feasible—and lead the implementation of these improvements. Contribute to the Europe Cluster Control and Regulatory Management team by supporting overall Cluster Governance, preparing materials for Risk forums, and assisting with other components of the operational risk framework. What we’ll need from you: Extensive experience in Regulatory Change Management, Implementation & on-going Governance for Financial Services Regulations. Excellent organizational and tracking skills. Ability to manage multiple priorities across teams and work effectively under pressure in a rapidly changing environment. Knowledge of Services products including their related control principles. Ability to assess the compliance risk impact of the regulatory change on the business and determine the steps necessary to mitigate. Demonstrated expertise of Microsoft Office product suite and proficiency in Microsoft Excel, PowerPoint, and SharePoint. Excellent analytical, problem‑solving, written and verbal communication and interpersonal skills. Bachelor’s degree in law, Finance, Business Management or qualification in related discipline desired but not essential. What we can offer you This role offers an exceptional opportunity for professional development within a dynamic and innovative environment, enabling the utilization of cutting‑edge technologies and fostering a culture of organizational excellence. Moreover, it provides an engaging and challenging learning trajectory, cultivating a profound understanding of Citi’s diverse product and service portfolio, encompassing their inherent risks, control frameworks, and the broader regulatory environment, with a specific emphasis on the Services organization. We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best‑in‑class benefits they need to be well, live well and save well. By joining Citi Dublin you will not only be part of a business casual workplace with a hybrid working model (up to two days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. #LI-LC1 CEP-Fitness and Probity Regime (CFs and PCFs) This Role is a “Controlled Function” Role as defined by the Central Bank of Ireland Reform Act 2010 and Principal Regulations 2011, and amending Regulations 2014, 2015. Job Family Group Controls Governance & Oversight Job Family Cross-disciplinary Controls Time Type Full time Most Relevant Skills Analytical Thinking, Business Acumen, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Escalation Management, Issue Management, Risk Management, Stakeholder Management. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr
A leading financial institution in Dublin is looking for a Regulatory Change Lead to oversee regulatory compliance for its services. You will be responsible for driving regulatory change management initiatives and ensuring stakeholder engagement across products. The successful candidate will have substantial experience in Regulatory Change Management within financial services, possess strong organizational skills and analytical thinking. This position offers professional development in a dynamic environment along with competitive compensation and hybrid working arrangements. #J-18808-Ljbffr
The successful candidate will be responsible for Operational Service supporting the Agency Securities Lending Business in partnership with the broader team. The role will require the candidate to support driving strategy across operational process and partnering with Technology to ensure that client experience across Transaction Management, Asset Services, Tax and Middle Office meets the highest standard. The role requires contribution to cost and productivity targets, driving a standardized global service designed to support organic growth and New Business, and ensuring a diverse and high calibre resource pool. The role will ensure continuity across the regional construct providing required functional expertise for our business partners. The role will have responsibility to ensure senior escalation for aspects of Agency Securities Lending Operation. The role may be required to represent the Agency Securities Lending Operation at internal/ external forums and will support the Product/Business at Client meetings where required. The role will be at a Director (C15) level due to the high level of client focus and client interaction, in addition to the risks associated to the role. ASL transactions involve the loan of securities by a client, who owns or controls the securities, to a Borrower (or buyer in the event of a repo), who needs these securities temporarily to support trading strategies, funding needs, and settlement obligations. The ASL unit within Investor Services serves as the agent on behalf of lenders and there can be multiple lenders in one loan to a single borrower. The ASL Operations team supports new loan collateral and settlement, daily mark‑to‑market, return collateral and settlement, recalls, cash/position recons, contract compare, SFTR reporting, trade support, Fed coupon processing, Borrower billing, Client earnings. Custody asset Servicing supports ASL corporate action and income events. In addition the DAIS business acts as an extension of the client’s Treasury team to increase capabilities and efficiencies. The program has access to a wide range of money market instruments with varying risk, return and tenor. The ASL Operations team supports the Client cash contributions, investment subscription/redemption confirmations, wires, rate reconciliations, cash reconciliations, and earnings. Position Responsibilities Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation Financial Management for ASL Client Delivery, ensuring that the department manages cost targets as well as resource management. Standardization of service offering across all Operational functions, ensuring that the Client Experience is “One Custody” globally. Simplify technology across the group, with key focus on client query tooling and reporting. Drive Citi initiatives aimed at reducing the high level of touch points and queries within the Bank related to Custody processes. Continually review and enhance the Client Delivery processes in partnership with the Functional Heads and direct management team to drive positive client experience. Support the execution of any associated Location Strategy activities, ensuring that Operations remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed. Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function. Promptly recognize and act on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams. Identify business opportunities to increase share of wallet Requirements Relevant senior experience in an Operational management environment, preferably with Agency Lending/Middle Office Operations experience Understanding the Client- Experience in leading client centric/focused teams with strong background in building Service capabilities instead of query management capabilities. Experience in leading global and regional teams, across multiple time zones, including large matrix organizations Experience in managing financials and resources associated to a global function Problem solving, process improvement, self‑starter and results oriented Experience in dealing/managing clients whilst representing an Operational function. Local regulatory and compliance familiarity to drive processes and perform according to country procedures and standards Strong analytical skills – the ability to analyse processes and systems, evaluate data, and identify process improvements We offer We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best‑in‑class benefits they need to be well, live well and save well. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretionary annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. #LI-AS3 Accessibility at Citi: if you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. #J-18808-Ljbffr
A global financial services firm is seeking a Director for Operational Service in Dublin. The successful candidate will lead strategy across operational processes, ensuring client experience in Agency Securities Lending meets high standards. Responsibilities include managing service level compliance, driving financial targets, and collaborating with global teams. Ideal candidates should have senior operational experience, strong analytical skills, and a client-centric approach. The role offers a hybrid working model, competitive salary, and comprehensive benefits. #J-18808-Ljbffr
A global financial services firm is looking for a Cyber Threat Intelligence Analyst in Dublin. This hybrid role requires a blend of strong analytical skills and a solid understanding of cyber threats. You will monitor, research, and produce actionable intelligence to protect assets and clients. The ideal candidate will possess a Bachelor's degree in cybersecurity or related fields, with at least three years of experience in cyber threat intelligence. Join us to contribute to a secure digital environment! #J-18808-Ljbffr
