A leading global financial institution in Dublin is seeking a Head of Client Experience & KYC Onboarding. This senior role is responsible for defining and executing KYC client experience strategies, leading large teams, and ensuring compliance with AML regulations. Ideal candidates will have extensive experience in KYC/AML operations and strong leadership skills. The position offers a competitive salary range of €130,000 – €230,000 along with additional benefits including a hybrid working model. #J-18808-Ljbffr
A global financial services organization is seeking a Complex Assets Product Manager in Dublin. This role involves overseeing strategic product management for complex financial instruments, including OTC derivatives and Exchange Traded Derivatives. Candidates should have extensive industry experience and knowledge of portfolio swaps. The position offers a competitive salary and a hybrid working model that supports a balanced work environment. #J-18808-Ljbffr
Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters. Team/Role Overview The Complex Assets Product Manager is a senior position within Product Management, responsible for day‑to‑day product management for complex financial instruments, setting strategy, and providing direction within the Complex Assets domain. The role requires a deep hands‑on working knowledge of Complex Assets, including OTC derivatives, Exchange Traded Derivatives, and Portfolio Swaps, within a financial services business. Additionally, this role will be responsible for the development of product plans, strategies, and tactics while coordinating product lines through product life cycles in coordination with the broader Product Management team. This role will leverage broad Complex Assets domain knowledge, deep experience influencing product, operations, design, and IT architecture change. Timely execution, seamless business and client change are extremely important to ensure continued growth and expansion of relationships with strategic clients in the complex assets space. What you’ll do Oversee strategic roadmap, development, launch, and marketing to gain maximum benefit from each product Oversee day‑to‑day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results Execute client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients Develop plans and execute functional strategies for a country, multiple countries, region, or business requiring coordination and integration across units as well as provide input into strategic decisions affecting job family or function within a region or business Manage client and competitor market research, develop product innovation roadmap, and address fundamental trials of product commoditization to create an advanced set of solutions Oversee all aspects of program life cycle management including market demands, technology trends, and the competitive field Contribute to achievement of acquisition targets, product financial performance, revenue performance, and expense management goals as well as oversee identification and execution of opportunities and gaps business plans Develop and communicate a business plan to approach the marketplace, and coordinate and implement team procedures, client problem resolutions and client management Help drive innovation by working with external partners/alliances to develop products, manage vendor relationships, and prepare agreements Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment, and escalating, managing and reporting control issues with transparency, as well as effectively supervising the activity of others and creating accountability with those who fail to maintain these standards. What we’ll need from you Extensive Complex Assets/Derivatives industry experience, ideally in a Product Management capacity within financial services. Deep and technical understanding of multi‑asset class OTC derivatives, including their lifecycle events (intrinsic and extrinsic), with consideration for service level offerings impacting Fund Accounting and Middle Office. Proven knowledge of Portfolio Swaps and Exchange Traded Derivatives. Demonstrated experience in defining economic minimum data requirements for financial instruments. Solid understanding of derivative technical market conventions, data models, and the ability to address market events affecting valuation and processing. Previous experience working in Product Management roles focused on financial instruments. Experience managing across multi‑function and/or global business. Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements. Ability to work unsupervised and adjust priorities quickly as circumstances dictate. Consistently demonstrates clear and concise written and verbal communication. Demonstrated analytical skills. Demonstrated problem‑solving and decision‑making skills. Ability to work in a team‑oriented environment. What we can offer you By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you and your family to be well, live well and save well. Discover more here. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self each day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Job Family Group Product Management and Development Job Family Product Management Time Type Full time Primary Location Full Time Salary Range €85,600.00 - €128,400.00 Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate’s skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision‑making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Equal Opportunity Employer Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s KYC team. Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters. Team/Role Overview The Head of Client Experience & KYC Onboarding is a senior global leadership role within SMB KYC Operations, responsible for defining and executing Citi’s end‑to‑end strategy for client experience and new‑to‑bank KYC onboarding. This role provides enterprise‑level oversight of KYC execution across all regions, ensuring adherence to AML/KYC regulatory frameworks, delivering operational excellence, and driving a world‑class client journey. Location: Dublin, Ireland. Employment Type: Full time. Salary Range: €130,000 – €230,000. Responsibilities Strategic Leadership & Governance Set and execute the global Client Experience and New‑to‑Bank KYC strategy aligned to Citi’s AML/KYC framework. Serve as senior authority on KYC policy interpretation and operational application across jurisdictions. Lead governance routines including KPIs, KRIs, regulatory interactions, audit readiness, and performance reporting. Operational Execution Lead the end‑to‑end onboarding lifecycle, ensuring a seamless, intuitive, and compliant client experience. Oversee global capacity planning, workforce optimization, and service delivery across hubs and satellite teams. Monitor and drive productivity, quality, and timeliness against defined SLAs and regulatory commitments. Identify and implement process automation, digitization, and continuous improvement opportunities. Compliance & Risk Management Ensure global alignment with AML, sanctions, and financial crime regulatory expectations. Strengthen first‑line risk ownership and maintain a robust control environment. Partner with Compliance, Risk, Financial Crime, and Legal on policy updates and operational impacts. Lead responses to regulatory inquiries, internal audits, and testing engagements. Stakeholder Engagement Design and manage global Pipeline Management frameworks to ensure transparency and throughput visibility. Act as primary operations partner to Compliance, Business Lines, Technology, and senior leadership. Communicate regulatory changes, operational performance, and risk themes to executives. Influence enterprise‑wide programs and partner on transformation initiatives including CitiKYC. People Leadership Lead senior managers and large multi‑region operational teams, setting standards of execution and accountability. Build and sustain a high‑performance culture focused on transparency, quality, and regulatory excellence. Drive global talent strategy, succession planning, and professional development. Qualifications Extensive experience in KYC/AML operations, financial crime, risk management, or compliance. Leadership of large global operational teams and complex workflows. Success in strategy development, organisational transformation, and change delivery. Strong understanding of global financial crime regulatory frameworks. Experience with KYC technology, workflow tools, data management, and automation solutions. Excellent analytical, problem‑solving, communication, and decision‑making skills. Bachelor’s degree required; Master’s degree preferred. Benefits By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr
The successful candidate will be responsible for Operational Service supporting the Agency Securities Lending Business in partnership with the broader team. The role will require the candidate to support driving strategy across operational process and partnering with Technology to ensure that client experience across Transaction Management, Asset Services, Tax and Middle Office meets the highest standard. The role requires contribution to cost and productivity targets, driving a standardized global service designed to support organic growth and New Business, and ensuring a diverse and high calibre resource pool. The role will ensure continuity across the regional construct providing required functional expertise for our business partners. The role will have responsibility to ensure senior escalation for aspects of Agency Securities Lending Operation. The role may be required to represent the Agency Securities Lending Operation at internal/ external forums and will support the Product/Business at Client meetings where required. The role will be at a Director (C15) level due to the high level of client focus and client interaction, in addition to the risks associated to the role. ASL transactions involve the loan of securities by a client, who owns or controls the securities, to a Borrower (or buyer in the event of a repo), who needs these securities temporarily to support trading strategies, funding needs, and settlement obligations. The ASL unit within Investor Services serves as the agent on behalf of lenders and there can be multiple lenders in one loan to a single borrower. The ASL Operations team supports new loan collateral and settlement, daily mark‑to‑market, return collateral and settlement, recalls, cash/position recons, contract compare, SFTR reporting, trade support, Fed coupon processing, Borrower billing, Client earnings. Custody asset Servicing supports ASL corporate action and income events. In addition the DAIS business acts as an extension of the client’s Treasury team to increase capabilities and efficiencies. The program has access to a wide range of money market instruments with varying risk, return and tenor. The ASL Operations team supports the Client cash contributions, investment subscription/redemption confirmations, wires, rate reconciliations, cash reconciliations, and earnings. Position Responsibilities Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation Financial Management for ASL Client Delivery, ensuring that the department manages cost targets as well as resource management. Standardization of service offering across all Operational functions, ensuring that the Client Experience is “One Custody” globally. Simplify technology across the group, with key focus on client query tooling and reporting. Drive Citi initiatives aimed at reducing the high level of touch points and queries within the Bank related to Custody processes. Continually review and enhance the Client Delivery processes in partnership with the Functional Heads and direct management team to drive positive client experience. Support the execution of any associated Location Strategy activities, ensuring that Operations remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed. Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function. Promptly recognize and act on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams. Identify business opportunities to increase share of wallet Requirements Relevant senior experience in an Operational management environment, preferably with Agency Lending/Middle Office Operations experience Understanding the Client- Experience in leading client centric/focused teams with strong background in building Service capabilities instead of query management capabilities. Experience in leading global and regional teams, across multiple time zones, including large matrix organizations Experience in managing financials and resources associated to a global function Problem solving, process improvement, self‑starter and results oriented Experience in dealing/managing clients whilst representing an Operational function. Local regulatory and compliance familiarity to drive processes and perform according to country procedures and standards Strong analytical skills – the ability to analyse processes and systems, evaluate data, and identify process improvements We offer We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best‑in‑class benefits they need to be well, live well and save well. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretionary annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. #LI-AS3 Accessibility at Citi: if you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. #J-18808-Ljbffr
A global financial services firm is seeking a Director for Operational Service in Dublin. The successful candidate will lead strategy across operational processes, ensuring client experience in Agency Securities Lending meets high standards. Responsibilities include managing service level compliance, driving financial targets, and collaborating with global teams. Ideal candidates should have senior operational experience, strong analytical skills, and a client-centric approach. The role offers a hybrid working model, competitive salary, and comprehensive benefits. #J-18808-Ljbffr
