Customer Service Representative - Dublin Dublin, Full Time About the Role We are recruiting a Customer Service Representative / Receptionist to join the Rapport Team, based at our client's stunning offices in the Dublin Docklands . You will be part of a team that creates guest experiences and provides great customer service and support to internal employees. Our client is an Irish-based multinational company that provides consulting and professional services, a Fortune Global 500 company, where excellence and creativity are the norm every single day. Type of Contract: Full-time, Permanent Hours: 40 per week (Monday-Friday, shift patterns from 7 AM to 7 PM, with flexibility as per business needs) Salary: €34,000 per annum What will you get? Financial Freedom: Enjoy exclusive high-street discounts and wellbeing benefits just one click away with Unlock, our benefits platform! Transportation Benefits: We offer tax-saver tickets on public transport in partnership with Travel Hub and/or Bike to Work Scheme (providing you with sustainable transport modes, incorporating physical activity into your everyday commuting). Secure Your Future: Benefit from a contributory pension scheme using MyFutureFund, helping you save for retirement automatically. Health Matters: In addition to our wellness programmes, we offer eye examination vouchers for those requiring a Visual Display Unit (VDU/DSE) test. Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career! Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions. Give Back to Community: Take one paid day off annually to support a cause you’re passionate about! Main responsibilities Acting as the main point of contact welcoming internal and external guests. Providing support for meetings & events Proactively dealing with any enquiries, in person, via the phone or email in a timely and professional manner Being first-line support for any IT and AV requirements within the client environment Continually developing client knowledge and awareness of your clients and their guests Maintaining the necessary awareness of building operations & facilities to advise employees, guests, and contractors Ensuring that adequate supplies of stationery are available, monitoring stationery supplies, requesting new stocks The ideal candidate will Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together. Be creative, proactive, organised, detail-oriented, process-driven, and resourceful with a can-do attitude Have passion to deliver excellent guest service in everything that they do Be happy to work in a fast-paced environment with a varied workload and swift changes in the day-to-day operations Have an excellent command of English, verbal and written Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs) Have the ability to work independently and as part of a large team Preferably have previous experience in front-of-house within a luxury hotel, premium airlines, or a corporate business environment About us Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us and our values at www.rapportservice.com. Job Reference: rapport/TP/61038/7169/ACDCR #J-18808-Ljbffr
A leading catering company in Galway is seeking an ambitious Sous Chef to create exceptional food experiences. The role involves preparing high-quality meals, managing kitchen operations, and fostering a positive team environment. We seek someone passionate about food, with the ability to work under pressure and a commitment to excellence. This full-time position offers opportunities for professional growth and a supportive work environment. #J-18808-Ljbffr
A leading hospitality provider in Dublin is seeking a Customer Service Supervisor to oversee the daily operations of their corporate office. The ideal candidate will deliver exceptional service and support event logistics while leading a customer service team. Candidates should have at least 2 years of management experience in luxury environments and a true passion for guest service. This position offers a full-time permanent role with numerous benefits, including travel and grocery discounts, wellness programs, and professional development opportunities. #J-18808-Ljbffr
We have an exciting opportunity for an ambitious Sous Chef to help us create exceptional food experiences for Compass Group Ireland on a full time basis, contracted to 37.5 hours per week. As a Sous Chef , you will be working alongside a truly passionate team to create an outstanding culinary experience. If you are an innovative and creative Sous Chef , passionate about using top quality fresh ingredients, and looking for a role which can offer both work life balance and career development — we want to hear from you! In return we offer support and development to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Could you bring your spark to Compass Group Ireland? Here's what you need to know before applying: Your key responsibilities will include: Preparing delicious, high-quality food that delights our clients and customers Identifying opportunities to improve our food service Creating a positive kitchen environment where your team feel welcomed and supported Supporting the team in delivering our tasty food concepts to our customers Representing Compass Group UK&I and maintaining a positive brand image Supporting the team with ordering food, stock control and controlling food waste Overseeing kitchen cleaning responsibilities to maintain hygiene standards Supporting the team to manage budgets and successfully meet financial targets Complying with Food Handling and Hygiene standards Complying with Health and Safety regulations Our ideal Sous Chef will: Create a positive work environment where the whole team can thrive Be a brilliant communicator and easily build relationships Strive for excellence in an eager and motivated manner Take initiative and make decisions that are right for our customers Have a desire to succeed in your role Possess the ability to work under pressure Demonstrate exceptional timekeeping and reliability Passionate about great-tasting food We are dedicated to investing in every colleague joining us and pride ourselves on being an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all our colleagues. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. #J-18808-Ljbffr
A multi-award-winning guest services company is hiring a Customer Service Representative in Dublin. The ideal candidate will provide excellent service, support meetings, and handle inquiries. Requirements include strong communication skills, a proactive attitude, and preferably previous experience in luxury environments. The role offers a full-time contract with an annual salary of €34,000 and various employee benefits including discounts and a pension scheme. #J-18808-Ljbffr
Customer Service Supervisor Full-time | Permanent | 40 hours per week | Monday–Friday (shift rota 7:00 AM – 7:00 PM, flexibility for evening functions) At Rapport, we create workplaces where people feel welcomed, supported, and inspired. If you’re a confident, people‑first leader who thrives in creative environments and loves delivering exceptional service, this could be the perfect next step in your career. As the Customer Service Supervisor, you’ll be at the heart of our vibrant Edinburgh office. This is a fast‑paced, design‑led environment where no two days are the same and great service truly makes a difference. What will you get? Financial Freedom : Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! Secure Your Future : Benefit from a contributory pension scheme for a stable financial tomorrow. Health Matters : Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support. Thrive Personally & Professionally : Unlock endless learning and development opportunities to elevate your career! Celebrate Excellence : Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions. Give Back to Community : Take one paid day off annually to support a cause you’re passionate about! Main Responsibilities Oversee the smooth daily operation of a corporate office Deliver a warm, professional, and personalised welcome to all visitors. Ensure all spaces — from client‑facing areas to meeting rooms — meet the highest standards of presentation, cleanliness, and functionality. Manage maintenance issues with ownership and pace, keeping stakeholders informed throughout. Support the end‑to‑end delivery of onsite meetings, workshops, and events Coordinate event logistics, including planning, catering, communications, and reporting. Inspire, mentor, and develop the Customer Services team, fostering a positive, high‑performing culture. Monitor training needs using a skills matrix and coordinate ongoing development. Lead performance reviews, probation meetings, PDRs, and regular one‑to‑ones. Build strong, collaborative relationships with clients, landlords, and service partners. Prepare clear and concise reports on a weekly, monthly, quarterly, and annual basis. Handle complaints professionally, ensuring appropriate escalation and documentation. Maintain up‑to‑date Health & Safety documentation and ensure full compliance. Ideal Candidate Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Preferably have previous team leadership experience in front‑of‑house within a luxury hotel, premium airlines, or a corporate business environment Have passion to deliver excellent guest service in everything that they do Be adaptable and flexible, creative and proactive, organised and detail‑oriented, process‑driven, and resourceful with a can‑do attitude Have excellent time management and communication skills (verbal and written) Be able to easily build rapport with key stakeholders (internal, external and VIPs) Will be from a luxury hotel background within a 4 star or 5 star property. 2 plus years of team management essential F&B events experience advantageous but not essential We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. #J-18808-Ljbffr
We’re looking for an experienced Guest Service Host to join our outstanding Rapport team in Dublin. Our client is a rapidly growing, globally recognised American banking and financial services organisation. This role offers an exciting chance to support a major global‑alignment project while delivering an exceptional, hotel‑inspired service experience to all key stakeholders. You’ll be joining a collaborative EMEA team of 24 and continuing to expand. Despite being spread across the region, the team works closely together and is eager to welcome a new member. In this role, you’ll be a vital presence on‑site, fostering a positive, engaged workplace community, supporting employee satisfaction, and addressing any day‑to‑day challenges that arise. Type of contract: Full‑time, Permanent Hours: 40 per week (Monday‑Friday; 8 AM to 5.30 PM, with flexibility for overtime as per business needs) What will you get? Financial Freedom: Enjoy exclusive high‑street discounts and wellbeing benefits just one click away with Unlock, our benefits platform! Transportation Benefits: We offer tax‑saver tickets on public transport in partnership with Travel Hub and/or Bike to Work Scheme (providing you with sustainable transport modes, incorporating physical activity into your everyday commuting). Secure Your Future: Benefit from a contributory pension scheme using MyFutureFund, helping you save for retirement automatically. Health Matters: In addition to our wellness programmes, we offer eye examination vouchers for those requiring a Visual Display Unit (VDU/DSE) test. Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career! Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions. Give Back to Community: Take one paid day off annually to support a cause you’re passionate about! Main responsibilities Working alongside the team to manage the switchboard at all times. Being involved in staff events from the social aspect to planning and implementing with the office leadership team. Booking and supporting all meetings and events, using our own booking and visitor management systems. Liaising with the catering team regarding all meeting hospitality. Supporting local office team with ad‐hoc administrative duties. Supporting with access pass control and implementation. The ideal candidate will Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Ideally, have at least one year of experience in a similar role within a fast‑paced and dynamic establishment (e.g., five‑star hotel or corporate environment). Be proactive, reliable, and flexible. Continuously learn and provide support to immediate and the wider teams. Adhere to company policies and procedures. Look for opportunities for improvement and enhancement of our services. Be effective communicator and team player. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. #J-18808-Ljbffr
A leading hospitality services provider in Dublin is seeking an experienced Guest Service Host. The role involves managing a switchboard, supporting meetings, and fostering a positive workplace community. With a focus on employee engagement, the ideal candidate should have at least one year of experience in a similar environment and embody teamwork and proactive values. This position is full-time and offers various benefits including a contributory pension scheme and professional development opportunities. #J-18808-Ljbffr
A leading hospitality service provider in Dublin is seeking experienced Restaurant and Bar Managers for the RDS & Laya Arena. You will lead a team during the busy Summer & Autumn season, ensuring an exceptional experience for both staff and customers. Candidates must possess strong leadership skills and at least 1 year of relevant experience. The role offers flexible shifts and opportunities for career growth. Join us to be part of memorable events, including the Six Nation Championships 2026. #J-18808-Ljbffr
Assistant General Manager - Royal Dublin Society (RDS), Dublin | Full-Time / Permanent Up to €75,000 + excellent benefits including healthcare, wellbeing support, 20 days' annual leave plus bank holidays, retail discounts, meals on duty, and more. We’re looking for a dedicated and passionate Assistant General Manager to play a pivotal role in shaping and delivering a bold, future-focused food and drink offering at the RDS - one of Ireland’s most prestigious event venues! Behind every unforgettable event at the RDS is an incredible team of hospitality professionals. From large-scale exhibitions and conferences to concerts and prestigious events like the Dublin Horse Show, our teams are at the heart of delivering exceptional guest experiences. Assistant General Manager – The role Define and align F&B strategy with client and Venue Director including clear tactical planning Playing an integral role in leading day-to-day delivery of exceptional hospitality solutions with a focus on product quality and service standards Using a structured, measurable, and fast-paced approach, bringing innovative ideas for continuous improvement Monitor market trends and competitors to stay ahead Build and maintain strong relationships with clients to understand their catering needs and preferences Lead day-to-day operations to deliver high-quality service and guest experiences Maintain consistent standards across food, service, brand, and compliance (H&S, suppliers) Recruiting and developing engaging teams; ensure effective communication and HR compliance Own financial performance (budgets, costs, profitability) using data and insights Drive sales growth, innovation, and menu development while ensuring quality and safety What we’re looking for Senior leadership experience in large-scale, premium hospitality or live events including mixed portfolio of outlets and business functions Passionate about people with exceptional communication skills – building and developing teams Innovative, agile, and resilient, with a relentless focus on quality and guest experience Positive and passionate focus on food – a natural flare for hospitality Experience of working with a client group Previous P&L accountability and evidence of commercial nous Exudes confidence, energy, and charisma Can effectively switch between being the leader and a team player according to the situation at hand Excellent problem solving skills - Structured approach but also demonstrates flexibility and agility Calm and resilient. Not deterred by an’ unforeseen challenge Willing to work evenings and weekends as required What you'll get in return 20 days annual leave plus bank holidays, your birthday off, and a holiday purchase scheme Healthcare & wellbeing: HSF Health (dental, optical, therapy treatments) Mental health support: 24/7 Employee Assistance Programme Family benefits Perks & discounts Shopping, entertainment, and travel discounts Financial wellbeing Development opportunities Ongoing training and structured career pathways Meals on duty included Free Parking on site #J-18808-Ljbffr
