Ready to Build Your Career in Hospitality? CCSL is proud to be a Great Place to Work certified employer, recognised for our commitment to our people, our culture, and the experience we create for both customers and colleagues. If you value teamwork, integrity, and genuine hospitality, you will feel right at home with us. Role Summary: The Route Manager is responsible for overseeing the daily operations of assigned routes, ensuring efficiency, compliance, and high-quality service delivery. You will play a key leadership role in supervising staff, maintaining high levels of customer satisfaction, and making continuous improvement within the team. Key Responsibilities: Customer Service Provide excellent service to customers and relevant stakeholders, ensuring high levels of satisfaction. Communicate effectively with clients, customers and employees, assisting with resolving customer complaints promptly. Represent the company professionally on a day-to-day basis, maintaining its reputation. People Recruit, manage, organise and train staff to maximize productivity and maintain high performance. Supervise the on-board team to ensure all train services are fully stocked, staffed, and equipped to successfully deliver the service. Foster a positive and inclusive team environment, promoting dignity, respect, and open communication among team members. Health and Safety Comply with the Health, Welfare, and Safety at Work Act 1989, prioritise a safety-first culture. Achieve and maintain compliance with IMS and ISO standards, upholding the highest quality and operational excellence and food hygiene. Training Manage team performance, conduct performance reviews, provide constructive feedback, and motivate staff. Attend classroom-based training sessions and team meetings as required. This position includes access to comprehensive online training courses Policies and Procedure Comply with all policies and procedures introduced by Corporate Catering Services Ltd and as agreed with our client, ensuring adherence to established guidelines and protocols. Qualifications and Education Requirements A degree or professional qualification in business management, hospitality, logistics, or a related field is preferred. Proven experience in a management or senior supervisory role within catering, logistics, or operations. Strong understanding of food hygiene regulations, health & safety requirements, and quality standards. Training or certification in health & safety, ISO standards, or food hygiene is advantageous. Essential Skills & Personal Characteristics Excellent Communication Skills Ability to engage with clients, customers, and employees effectively. Flexibility & Adaptability Capable of adjusting to operational changes and unforeseen challenges. Leadership Strong leadership and team management abilities to guide and motivate staff. Attention to Detail Commitment to maintaining high-quality standards and compliance. Business Awareness & Organization Ability to oversee operations efficiently and manage resources effectively. Commitment to Customer Care Focused on providing outstanding service and resolving issues proactively. Policy Implementation & Monitoring Ability to enforce company policies and industry regulations effectively. Apply today and start your journey with a certified Great Place to Work employer. Skills: Excellent customer service Reliability Communication People Skills Health & Safety Performance Management Logistics Management Benefits: Annual Leave Sick pay Scheme Employee Discount Program
