Pret A Manger - Shift Leader - Front of House THE RIGHT PRET PEOPLE Support and coach the team to ensure they reach their potential in both the shop and kitchen Support the training pathways to ensure training happens on time Lead by example and be hands-on when required Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities Coach the team for good performance by offering good regular feedback and praises AMAZING SERVICE Lead the Speed of Service principles To ensure the team consistently follows the 6 Key Pointsof Service Follow the MBWA principles Empower the team to deliver engaging Joy of Pret activities Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous Ensure the Coffee Calling System is followed efficiently To ensure all Marketplace orders are prepared promptly and accurately DELICIOUS FOOD AND DRINK To ensure the team consistently delivers delicious food by following the 6 Key Points of Production To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness Ensure How to Cards are used and followed consistently to deliver Pret standards Ensure Line Checks are carried out successfully and any improvement needs actioned To ensure no Made to Sell (MTS) rejects are on display in our Langars To continually develop the team’s knowledge about the quality of our food and coffee To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard WELL-LOVED SHOP To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers To ensure that all safety checks are correctly monitored and recorded To take corrective action immediately on issues that affect customers, the team or sales To ensure the shop is clean, safe and the equipment is always well maintained To follow the Managing by Walking Around (MBWA)principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes To demonstrate due diligence and report and elevate any quality issues SHOP PROFITABILITY To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering& Production) Carry out ordering accurately and in line with the business needs Lead, monitor and follow up on Mystery Shopper requirements To ensure good stock control by following the 7 Steps of Unaccounted To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales GROWING SALES To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales Support the execution of successful food launches Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met To support Marketplace opportunities #J-18808-Ljbffr
Pret A Manger - Team Member A Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen, front of house and delivery. They are responsible for creating an efficient & welcoming environment engaging and “wowing” our customers and producing great quality Pret food. Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity. TM/TM* Key responsibilities Right Pret People: Team Work To maintain good relationships with all of the shop’s team. To take on jobs to balance workload across team. To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc) To work together to ensure the FOH and Kitchen and delivery business is the best it can be. To have a good knowledge of Pret standards in all areas of the shop. To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM* training plan. TM Star: To be an “Ace in Place” within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge. Amazing Service: 6 Key Points of Service To always follow the 6 Key Points of Service. To serve customers efficiently, politely and quickly in an engaging manner. To take the time to respond to customers’ needs delivering outstanding and amazing service. To complete F/O to Pret standards maintaining beautiful Langars, merchandising and seating areas. To bust queues through speed of service and calling to customers. To wear a clean and immaculate uniform at all times whilst on shift. To ensure products are presented in bags or on trays according to Pret standards. TM Star: To consistently have high performance in till speed and accuracy. Delicious Food & Drink: 6 Key Points of Production To create delicious food according to Pret standards in an efficient, safe environment. To always follow the 6 Key Point of Production. To ensure stock is rotated and used according to standard. Well Loved Shop: Cleanliness and Health & Safety To complete the Introduction to Pret course (classroom London, workbook UK Regions) and pass the Pret Food Hygiene test To adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards. To inform the shop management team of any safety concerns immediately. I am responsible for ensuring I follow Food Safety Standards; and for the Health and Safety of my team and customers. I complete all training, to enable me to understand the Pret standards and safety processes I must follow. I ensure I follow these processes at all times. I immediately tell my Manager when I believe standards or processes are not being met. Shop Profitability: Productivity To complete and pass all TM and TM* training in a timely manner To adhere to financial standards on tills. TM Star: To consistently have high performance in bench productivity while maintaining good MTS quality #J-18808-Ljbffr
Carebrook Ireland is looking for a Team Member at Pret A Manger in Dublin to create a welcoming environment and ensure customer satisfaction. This role involves collaborating with your team to maintain productivity, adherence to cleanliness and health standards, and carrying out food preparation efficiently. Applicants should demonstrate strong teamwork and customer service skills, with training provided to support food safety and operational excellence. #J-18808-Ljbffr
Pret A Manger - Assistant Manager DRIVE MY SUCCESSION The right Pret people To support my GM in putting in place a robust Family Tree and Plan Bs for each role to ensure business needs are met To drive Team Happiness by role modelling Pret’s Values and Behaviours and by bringing Joy of Pret and fun to my team and customers To embrace the Thoughtful Leadership Principles (Being Kind, Honest and Generous) To support in-house training, legal compliance training and graduations by ensuring that they are carried out following the agreed standards and guidelines and at the right time. This includes completing Journals and reviews accordingly To contribute to minimising turnover by following the Turnover Principles To regularly complete 1:1s to review the team’s performance using Pret Behaviours, KPIs and SMART targets To contribute to the team’s wellbeing by promoting and nurturing a healthy work-life balance To support my GM with following up meaningful actions from Pret’s Big Conversation DRIVE MY BUSINESS Amazing service To ensure the team consistently delivers Amazing Customer Service by following the 6 Key Points of Service To ensure the Speed of Service Principles are embedded in the shop and as a result we provide fast, friendly and efficient service consistently To ensure the Coffee Calling System is effective, creates buzz and delivers the right drink to the right customer To ensure centrally driven Joy of Pret events are well planned, executed and appropriately supported To encourage customer loyalty by empowering the team to use Joy of Pret initiatives To strive to achieve a perfect Mystery Shopper score every week by putting customers first and by coaching the team to see the shop through customers’ eyes Delicious food and drink To ensure the team consistently delivers delicious food by following the 6 Key Points of Production To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled To ensure the team understand and follow the Production Principles putting the customers’ needs first and never compromising on quality or freshness To ensure the shop food range matches customer demand To continually develop the team’s knowledge about the quality of our food and coffee To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard To ensure no Made to Sell (MTS) rejects are on display in our Langars Well-loved shop To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers To ensure the shop is clean, safe and the equipment well maintained at all times To take corrective action immediately on issues that affect customers, the team or sales To follow the Managing By Walking Around (MBWA)principles, proactively monitoring Pret standards and seeing the shop through customers’ eyes To ensure corrective training and coaching takes place to address any issues identified Shop profitability To drive sales and profit through the Big 4 (Forecasting, Rota, Ordering & Production) To contribute to labour efficiency considering customers, team and business needs To continuously analyse and review shop results, proactively reacting to any challenges or obstacle sand contributing to a clear action plan to improve business profitability To analyse stock take results, taking control of any issues by following the 7 Steps of Unaccounted To ensure Pret’s Financial standards are always followed to minimise risk and ensure the safety of my team Growing sales To review the Coffee Manning, Till Manning, Hot Food plan or any other relevant report to maximise opportunities to increase sales on each day part To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales To promote Marketplace Opportunities DRIVE AND EMBED CHANGE To be the promoter of change; effectively communicating with the team through daily team briefs, staff meetings, effective and planned 1:1s. This includes attendance at area meetings Positively promote Pret, protecting our business integrity and escalating any causes of concern relating to this to my GM To actively follow up with the team with any new standard or initiative to ensure this is successfully implemented and embedded in the shop To listen to and give constructive feedback and seek ideas from the team to encourage two-way communication in the shop To build a network with other AMs to share best practice and keep abreast of area initiatives To monitor my Key Roles’ attendance to Key Role meetings and actions are effectively followed through #J-18808-Ljbffr
Pret A Manger - Team Leader - Kitchen THE RIGHT PRET PEOPLE Support and coach the team to ensure they reach their potential in both the shop and kitchen Support the training pathways to ensure training happens on time Lead by example and be hands‑on when required Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities Coach the team for good performance by offering good regular feedback and praises AMAZING SERVICE Lead the Speed of Service principles To ensure the team consistently follows the 6 Key Points of Service Follow the MBWA principles Empower the team to deliver engaging Joy of Pret activities Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous Ensure the Coffee Calling System is followed efficiently To ensure all Marketplace orders are prepared promptly and accurately DELICIOUS FOOD AND DRINK To ensure the team consistently delivers delicious food by following the 6 Key Points of Production To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness Ensure How to Cards are used and followed consistently to deliver Pret standards Ensure Line Checks are carried out successfully and any improvement needs actioned To ensure no Made to Sell (MTS) rejects are on display in our Langers To continually develop the team’s knowledge about the quality of our food and coffee To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard WELL-LOVED SHOP To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers To ensure that all safety checks are correctly monitored and recorded To take corrective action immediately on issues that affect customers, the team or sales To ensure the shop is clean, safe and the equipment is always well maintained To follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes To demonstrate due diligence and report and elevate any quality issues SHOP PROFITABILITY To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production) Carry out ordering accurately and in line with the business needs Lead, monitor and follow up on customer service requirements To ensure good stock control by following the 7 Steps of Unaccounted To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales GROWING SALES To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales Support the execution of successful food launches Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met To support Marketplace opportunities #J-18808-Ljbffr
A well-known food service provider in Dublin is seeking to hire a Shift Leader for its Front of House team. The ideal candidate will lead and motivate a team, ensuring exceptional customer service and adherence to food safety standards. With a focus on team development and operational efficiency, this role is pivotal in creating a positive and engaging environment. Candidates should have experience in leadership roles within the food sector and the ability to foster a culture of excellence. #J-18808-Ljbffr
A leading food service company in Dublin Airport is seeking a Shift Leader for the Front of House to support team development and ensure exceptional service standards. The role includes coaching the team, leading by example, and ensuring compliance with food and health safety standards. Ideal candidates will demonstrate strong leadership skills and a passion for food service, driving both productivity and customer satisfaction in a fast-paced environment. #J-18808-Ljbffr
Pret A Manger - Shift Leader - Front of House THE RIGHT PRET PEOPLE Support and coach the team to ensure they reach their potential in both the shop and kitchen Support the training pathways to ensure training happens on time Lead by example and be hands‑on when required Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities Coach the team for good performance by offering good regular feedback and praises AMAZING SERVICE Lead the Speed of Service principles To ensure the team consistently follows the 6 Key Points of Service Follow the MBWA principles Empower the team to deliver engaging Joy of Pret activities Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous Ensure the Coffee Calling System is followed efficiently To ensure all Marketplace orders are prepared promptly and accurately DELICIOUS FOOD AND DRINK To ensure the team consistently delivers delicious food by following the 6 Key Points of Production To ensure the 11‑Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness Ensure How to Cards are used and followed consistently to deliver Pret standards Ensure Line Checks are carried out successfully and any improvement needs actioned To ensure no Made to Sell (MTS) rejects are on display in our Langars To continually develop the team’s knowledge about the quality of our food and coffee To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard WELL‑LOVED SHOP To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers To ensure that all safety checks are correctly monitored and recorded To take corrective action immediately on issues that affect customers, the team or sales To ensure the shop is clean, safe and the equipment is always well maintained To follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes To demonstrate due diligence and report and escalate any quality issues SHOP PROFITABILITY To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production) Carry out ordering accurately and in line with the business needs Lead, monitor and follow up on Mystery Shopper requirementsTo ensure good stock control by following the 7 Steps of Unaccounted To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales GROWING SALES To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales Support the execution of successful food launches Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met To support Marketplace opportunities #J-18808-Ljbffr
A prominent food service provider in Dublin seeks a Team Leader for their kitchen operations. This role involves coaching and mentoring staff to ensure high performance and adherence to food safety standards. The ideal candidate will manage quality and service excellence, while maximizing profitability and operational efficiency. Key responsibilities include leading the team in service speed, food production processes, and maintaining overall shop cleanliness and safety standards. #J-18808-Ljbffr
Pret A Manger - Shift Leader - Front of House - Dublin Airport THE RIGHT PRET PEOPLE Support and coach the team to ensure they reach their potential in both the shop and kitchen Support the training pathways to ensure training happens on time Lead by example and be hands‑on when required Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities Coach the team for good performance by offering good regular feedback and praises AMAZING SERVICE Lead the Speed of Service principles To ensure the team consistently follows the 6 Key Points of Service Follow the MBWA principles Empower the team to deliver engaging Joy of Pret activities Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous Ensure the Coffee Calling System is followed efficiently To ensure all Marketplace orders are prepared promptly and accurately DELICIOUS FOOD AND DRINK To ensure the team consistently delivers delicious food by following the 6 Key Points of Production To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness Ensure How to Cards are used and followed consistently to deliver Pret standards Ensure Line Checks are carried out successfully and any improvement needs actioned To ensure no Made to Sell (MTS) rejects are on display in our Langars To continually develop the team’s knowledge about the quality of our food and coffee To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard WELL-LOVED SHOP To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers To ensure that all safety checks are correctly monitored and recorded To take corrective action immediately on issues that affect customers, the team or sales To ensure the shop is clean, safe and the equipment is always well maintained To follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes To demonstrate due diligence and report and escalate any quality issues SHOP PROFITABILITY To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production) Carry out ordering accurately and in line with the business needs Lead, monitor and follow up on customer service requirements To ensure good stock control by following the 7 Steps of Unaccounted To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales GROWING SALES To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales Support the execution of successful food launches Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met To support Marketplace opportunities #J-18808-Ljbffr
