Job Posting: Chief Operations Officer (COO) Location: Dublin Reports To: Chief Executive Officer (CEO) The Opportunity We are a leading Irish HR Technology provider, trusted by state bodies, charities, and major corporations. As we undergo a period of rapid expansion, we are seeking a strategic yet hands-on Chief Operations Officer (COO). This is a pivotal leadership role designed to be the catalyst for operational excellence, ensuring our internal structures and client-facing services scale seamlessly with our growth. The Role Reporting to the CEO, you will lead the Client Services and Software Engineering functions to ensure alignment, efficiency, and world-class service delivery. You will be the architect of our Client Success Framework, driving high standards across onboarding, implementation, and long-term relationship management. Key Responsibilities Operational Leadership: Design and implement robust processes and workflows that ensure consistent, high-quality service delivery. Client Success: Proactively monitor satisfaction, engagement, and renewal rates while leading initiatives to rebuild and strengthen client trust. Team Architecture: Recruit, mentor, and develop high-performing technical and customer-facing teams, fostering a culture of accountability. Data-Driven Strategy: Define and track key KPIs (CSAT, NPS, Churn, and Resolution times) to predict issues and guide the operational roadmap. Strategic Collaboration: Work with the CEO to shape the companys long-term strategy and ensure the organization is ready for new product rollouts. Requirements Experience: 10+ years in client operations, service delivery, or SaaS implementation management. Leadership: A proven track record of managing multi-functional teams (Engineering & Customer Success). Operational Excellence: Deep expertise in process design, governance, and KPI management. Communication: Exceptional command of English (written and spoken) is essential. Industry Knowledge (Desirable): Background in HR software, enterprise SaaS, or familiarity with ITIL/ISO frameworks. Personal Attributes A strategic thinker who isn't afraid to get hands-on with execution. An empathetic leader who inspires trust and ownership within their team. Analytical, data-driven, and passionate about the customer journey. Why Join Us? Play a leading role in a fast-growing Irish tech success story. Shape the future of how we deliver value to our enterprise client base. Competitive salary, performance-related bonus, and a comprehensive benefits package. Skills: operational leadership client success Business Strategy operational excellence
Job Posting: Application Support Engineer (Entry-Level) Location: Blanchardstown, Dublin 15 Role Type: Technical Support / Engineering The Challenge We are looking for a sharp, technically minded Application Support Engineer to bridge the gap between our client-facing support and our core engineering team. This isnt a standard "password reset" helpdesk role; you will be the technical expert responsible for diagnosing and fixing complex issues that are escalated from the first-level support team. What Youll Do Technical Triage: Dive deep into the stack to diagnose issues "thrown over the wall" from Level 1 support. Database Investigation: Query SQL Server to identify data inconsistencies and resolve backend errors. Cloud Monitoring: Manage AWS infrastructure by investigating CloudWatch alarms and analyzing system logs. Code-Level Support: Review and triage Java application code and contribute to code patches where possible. IoT & Middleware: Support our proprietary hardware (clocking-in devices) and the Java middleware that powers them. What Youll Need Basic Java Skills: Ability to read/debug Java code and an interest in developing patches. SQL Knowledge: Proficiency in writing queries and working with Microsoft SQL Server. Cloud Awareness: Familiarity with AWS (logs, monitoring, and infrastructure). Hardware Interest: Willingness to manage and troubleshoot custom hardware integrations. Problem Solver: A "detective" mindset with the ability to translate technical findings into clear solutions. Why Join Us? This is the perfect role for a recent Computer Science graduate or an aspiring developer who wants to understand how enterprise software works in a real-world, cloud-hosted environment. We provide the mentorship to help you grow from support into a full engineering or DevOps career path. Skills: Java Sql Server AWS
Job Opening: Tier 1 Support Analyst Location: Blanchardstown, Dublin 15 | Experience: 03 Years The Role We are looking for a motivated, customer-centric Tier 1 Support Analyst to join our Client Support Team. This is an ideal entry-level role for someone passionate about IT Service Desks and software support. You will be the "face" of our HR software platform, acting as the first point of contact for our corporate clients. What Youll Do Triage & Log: Be the first responder for phone, email, and ticket inquiries, ensuring every client feels heard. Problem Solve: Guide users through system navigation and resolve routine issues using our internal knowledge base. Escalate: Identify complex technical issues and provide detailed handovers to our Tier 2 Specialists. Report Support: Help clients extract the data they need by assisting with software report filters. What Were Looking For Communication: A professional telephone manner and the ability to explain technical steps simply. Tech Savvy: Familiarity with the Microsoft Office suite and Excel. Ticketing systems like Freshdesk or ServiceNow would be a bonus but not a prerequisite Efficiency: Ability to manage a high volume of tasks with high attention to detail. Attitude: A proactive team player who stays calm under pressure. Why Join Us? We offer comprehensive on-the-job training and a clear path for professional development within our support function. You'll report directly to the Head of Support in a collaborative, growth-oriented environment. Skills: level 1 support entry level support excel windows
Job Details: Our client is looking for an Application Support Engineer to join the second-level support team. This role is an onsite role based in Dublin 15 and ideal for someone who has a strong interest in technology and problem-solving, and who enjoys working across applications, infrastructure, and client environments. You will be responsible for diagnosing and resolving complex technical issues escalated from the Level 1 Client Support team, ensuring system stability and a high-quality customer experience. Required: 0-1 years of experience with Java with the ability to triage issues and contribute code fixes. Ability to work effectively across support, development, QA, and infrastructure teams. Strong working knowledge of Microsoft SQL Server, including writing SQL and diagnosing database issues. Experience with Amazon Web Services (AWS), including log analysis, monitoring, and infrastructure investigation. Experience using Jira for ticket and project management. Exposure to frontend technologies such as JSF, PrimeFaces, or similar (beneficial). Familiarity with CI/CD tools, like Jenkins. Networking knowledge is a plus Experience implementing or supporting Single Sign-On (SAML/OIDC) is a plus Strong analytical, troubleshooting, and communication skills. Responsibilities Provide Level 2 application support, investigating and resolving issues escalated from the Level 1 support team. Diagnose application, database, infrastructure, and integration-related issues, identifying root causes and implementing fixes. Triage and resolve defects, including developing and deploying code patches where required. Work with Java-based applications (currently Java 8), including custom middleware supporting customer hardware devices used for clocking in/out. Monitor and troubleshoot systems hosted on Amazon Web Services (AWS), including reviewing logs, responding to CloudWatch alerts, and supporting incident mitigation and resolution. Write, review, and troubleshoot SQL queries, and investigate data-related issues within Microsoft SQL Server. Support technical onboarding of new clients, including build configuration, deployment management using Jenkins, and implementation of Single Sign-On (SAML/OIDC). Collaborate with QA teams on bug reproduction, tracking, resolution, and validation. Maintain accurate issue tracking and documentation using Jira. Assist with networking-related troubleshooting as required. Skills: Application Support Technical Support Troubleshooting SQL Jira
The Role: Our client is a leading provider of enterprise-level software solutions based in Dublin 15 and is seeking a highly motivated and customer-focused Tier 1 Support Analyst to join their team. This is an onsite role and an excellent entry-level opportunity for an individual with an interest in IT Service Desk or client-facing software support. Experience of 02 years in a support environment is considered an advantage, as our client is committed to providing comprehensive on-the-job training and professional development. You will be the first point of contact for corporate clients, providing crucial support, effective triage, and contributing to the high standard of service our client delivers. Reporting: The Tier 1 Support Analyst reports directly to the Head of Support, who manages both the Tier 1 and Tier 2 Support Analyst functions, providing overall guidance, administrative support, and performance management. Training & Career Development: Excellent career development opportunities are available for high-performing candidates, with clear pathways for progression within the Client Support Team. Professional Development Courses will be offered in due course to expand employee competencies over time. Required: We are seeking a candidate who is professional, articulate, and dedicated to delivering an excellent support experience. Strong communication skills (both written and verbal), with the ability to explain technical concepts clearly to non-technical users. An excellent telephone mannerprofessional, calm, and friendly under pressure. An ability to log, triage, and manage a high volume of daily contacts (calls, tickets, email) effectively and accurately. Computer literacy, enabling the use of a support ticketing system (e.g., Freshdesk, ServiceNow, or similar platform). Microsoft suite Exceptional attention to detail and a proactive, team-oriented approach to problem-solving. Responsibilities: The Tier 1 Support Analyst is responsible for the initial handling and resolution of client queries Core duties include: 1. Triage & First Contact: Accurately log all incoming client requests and incidents into the support ticketing system. Monitor all communication channels (phone, email, tickets) to ensure prompt acknowledgement and response times. 2. Basic Support & Resolution: Provide clear, step-by-step guidance to clients on standard system navigation and how to use core features of the platform. Resolve routine and known issues efficiently by utilizing and referencing internal knowledge base documentation. 3. Escalation Management: Adhere strictly to established escalation protocols for complex or non-routine technical issues. Transfer detailed and correctly triaged tickets to the Tier 2 Specialist for advanced investigation and resolution. 4. Reporting Assistance: Accurately gather client requirements for standard and ad-hoc reports. Assist clients with simple adjustments to personal report filters within the software. Skills: Technical Support Analyst Client support IT Service Desk Tier 1 and Tier 2 Support
Job details: Our client, a leading public sector organisation, is seeking a Level 2 Network Engineer to join their Dublin City Centre office on a long term contract. This role involves providing hands-on support and management of Local Area Networks (LAN), Wide Area Networks (WAN) and Wireless Technologies across multiple sites in Ireland. This is an exciting opportunity to work on a large-scale, mission-critical network infrastructure, ensuring network stability, security, and performance across a distributed enterprise environment. The Role: Oversee and support a large, complex WAN environment serviced by multiple providers and spanning numerous locations across Ireland. Manage and work with a diverse range of network vendors and technologies, including FortiGate SD-WAN firewalls, Alcatel-Lucent OmniSwitches, and Aruba WiFi solutions. Support a variety of connectivity types across the network, such as MPLS, eFibre, DSL, MSA, 4G/5G, and satellite links. Maintain and optimise SD-WAN deployments across many sites, primarily leveraging Fortinet technology Required: 2+ years working experience managing and supporting Network environments. Hands-on experience in setting up and supporting Network infrastructure. Hands-on experience in setting up or managing Wireless networks. Working knowledge of LAN/WAN protocols such as TCP/IP DNS/DHCP Layer2 Switching Layer3 Routing Knowledge of OSPF and BGP. OSI Model NAC (Network Access Control) Ability to support Wireless Technologies Working knowledge of Fortinet (or other) SD WAN technologies Working knowledge of Aruba Clearpass, Controllers and Airwave Knowledge of Alcatel-Lucent OmniSwitches (Or Cisco, HP) Experience with VPN technologies and how they impact various applications. Experience with other cloud based VC applications. Strong working knowledge and hands-on experience of managing network monitoring and troubleshooting applications and tools such as Wireshark, OPManager, SFLOW/Netflow Experience in dealing with multiple 3rd party WAN providers Proven ability to work on their own in an outage situation Support experience to users of all levels in busy helpdesk environment. Hands-on experience in managing and working in computer rooms. This includes cabling and racks. Understanding of environmental issues such as air conditioning, UPS, water leak detection Certifications such as CCNA are a distinctive advantage Strong communication and interpersonal skills Strong organizational and project coordination skills Proactive problem-solving and self-learning mind-set Ability to work independently and in teams Flexibility to travel will be required across Ireland. Full driving license and access to vehicle. Responsibilities: Project Delivery, Documentation and Reporting Understand the goals of collaborate effectively with internal teams Plan, coordinate and track project tasks proactively Contribute to project reviews with team Maintain detailed and up-to-date documentation of network diagrams, configurations, and procedures. Update the inventory management system Network Maintenance and Support Monitor and maintain LAN, WAN and WLAN infrastructure, including switches, routers, access points, SD-WAN Firewalls and NAC. Troubleshoot and resolve network issues to minimise downtime. On-site Physical Work: Cabling: Inspect, install, and maintain network cabling for connectivity and performance. Racking and Stacking: Install and organise network equipment in racks with proper cable management. Network Implementation: Assist in deploying LAN, WLAN, and NAC solutions as required. Support Level 3/4 engineers in configuring and installing network hardware and software as required Facilitate planned maintenance and change management processes. Support Offer technical support and guidance to the clients users and help desk Respond to Level 2 and priority helpdesk tickets as required Record, Update, Track issues/requests and correspondence in Helpdesk ticketing system Skills: Network Administration Network Support DNS/DHCP Switching Wireless Technologies
Job details: Our client, a leading public sector organisation, is seeking a Level 2 Network Engineer to join on a long term contract. This role involves providing hands-on support and management of Local Area Networks (LAN), Wide Area Networks (WAN) and Wireless Technologies across multiple sites in Ireland. This is an exciting opportunity to work on a large-scale, mission-critical network infrastructure, ensuring network stability, security, and performance across a distributed enterprise environment. The Role: Oversee and support a large, complex WAN environment serviced by multiple providers and spanning numerous locations across Ireland. Manage and work with a diverse range of network vendors and technologies, including FortiGate SD-WAN firewalls, Alcatel-Lucent OmniSwitches, and Aruba WiFi solutions. Support a variety of connectivity types across the network, such as MPLS, eFibre, DSL, MSA, 4G/5G, and satellite links. Maintain and optimise SD-WAN deployments across many sites, primarily leveraging Fortinet technology Required: 2+ years working experience managing and supporting Network environments. Hands-on experience in setting up and supporting Network infrastructure. Hands-on experience in setting up or managing Wireless networks. Working knowledge of LAN/WAN protocols such as TCP/IP DNS/DHCP Layer2 Switching Layer3 Routing Knowledge of OSPF and BGP. OSI Model NAC (Network Access Control) Ability to support Wireless Technologies Working knowledge of Fortinet (or other) SD WAN technologies Working knowledge of Aruba Clearpass, Controllers and Airwave Knowledge of Alcatel-Lucent OmniSwitches (Or Cisco, HP) Experience with VPN technologies and how they impact various applications. Experience with other cloud based VC applications. Strong working knowledge and hands-on experience of managing network monitoring and troubleshooting applications and tools such as Wireshark, OPManager, SFLOW/Netflow Experience in dealing with multiple 3rd party WAN providers Proven ability to work on their own in an outage situation Support experience to users of all levels in busy helpdesk environment. Hands-on experience in managing and working in computer rooms. This includes cabling and racks. Understanding of environmental issues such as air conditioning, UPS, water leak detection Certifications such as CCNA are a distinctive advantage Strong communication and interpersonal skills Strong organizational and project coordination skills Proactive problem-solving and self-learning mind-set Ability to work independently and in teams Flexibility to travel will be required across Ireland. Full driving license and access to vehicle. Responsibilities: Project Delivery, Documentation and Reporting Understand the goals of collaborate effectively with internal teams Plan, coordinate and track project tasks proactively Contribute to project reviews with team Maintain detailed and up-to-date documentation of network diagrams, configurations, and procedures. Update the inventory management system Network Maintenance and Support Monitor and maintain LAN, WAN and WLAN infrastructure, including switches, routers, access points, SD-WAN Firewalls and NAC. Troubleshoot and resolve network issues to minimise downtime. On-site Physical Work: Cabling: Inspect, install, and maintain network cabling for connectivity and performance. Racking and Stacking: Install and organise network equipment in racks with proper cable management. Network Implementation: Assist in deploying LAN, WLAN, and NAC solutions as required. Support Level 3/4 engineers in configuring and installing network hardware and software as required Facilitate planned maintenance and change management processes. Support Offer technical support and guidance to the clients users and help desk Respond to Level 2 and priority helpdesk tickets as required Record, Update, Track issues/requests and correspondence in Helpdesk ticketing system Skills: Network Administration Network Support DNS/DHCP Switching Wireless Technologies
Job Summary Overview Our client is looking for an experienced Security Project Manager to support a series of IT Security and Infrastructure initiatives for one of our key clients. This is a long-term engagement (12 months) with potential for extension, focused on delivering high-impact security programmes and translating strategic recommendations into actionable projects. Key Responsibilities Lead delivery of major security and infrastructure projects, ensuring alignment with client strategy, timelines, and governance frameworks. Manage delivery of the Security Hygiene Programme, including: Expanding Qualys coverage across retail tills. Conducting Azure environment assessments using tools such as Azure Advisor and Audit Point. Driving remediation and compliance improvements. Translate recommendations from a recent Security Maturity Assessment into actionable projects and initiatives such as: Sub-domain ownership and governance. Data Loss Prevention (DLP) initiatives. Develop and maintain project plans, risk registers, and progress reporting. Coordinate with internal teams, vendors, and third parties to ensure successful delivery. Work closely with the client to define deliverables, scope, and reporting cadence. Key Skills & Experience: Proven experience managing Security and Infrastructure projects end-to-end. Strong understanding of enterprise security practices, frameworks, and tools. Hands-on experience in: Cloud security (especially Microsoft Azure). Security hygiene, vulnerability management, and remediation tracking. Governance and compliance in enterprise environments. Demonstrated ability to translate assessment findings into delivery initiatives. Excellent communication and stakeholder management skills across technical and business teams. Experience managing external partners or vendors (e.g., TCS or equivalent). Preferred Qualifications: PMP, PRINCE2, or equivalent certification. Background in enterprise environments (retail, manufacturing, or financial services advantageous). Experience working with hybrid or remote teams. Skills: Information Security IT Security and Infrastructure Microsoft Azure Project Management Benefits: Hybrid
