A leading technology company in Ireland is seeking a Senior Customer Success Manager to drive customer success for high-impact clients in the fleet industry. The role involves understanding customer operations, delivering measurable ROI, and providing strategic insights through data-backed QBRs. Ideal candidates will have over 4 years of B2B SaaS experience, excellent communication skills, and a strong commercial awareness. This is a unique opportunity to significantly impact client success and work closely with innovative fleet operators. #J-18808-Ljbffr
ABOUT THE ROLE We’re looking for a Senior CSM and someone who thrives at the intersection of customer experience, operational performance, and data‑driven strategy. You’re here to own customer success from implementation through long‑term value delivery. In this role, you’ll work with a number of high‑impact medium to large customers who are leading in the Irish fleet industry and your primary focus will be to understand their operations, define what success looks like, and ensure the CameraMatics platform is configured and adopted to deliver measurable results. You’ll become the internal and external voice of success working cross‑functionally to design platform setups that solve real‑world problems and presenting data‑rich QBRs that clearly show performance improvement and ROI. We’re looking for someone to take our mid‑market customer experience to the next level. This role is designed not for someone who handles tickets or renewals, but for someone who owns the customer outcome. WHAT YOU’LL BE DOING Strategic Customer Onboarding & Enablement Act as the strategic partner post‑sale, gathering detailed customer requirements, operational priorities, and success KPIs. Create implementation briefs for the ProServe team that align directly to client goals and pain points. Ensure system setup is designed for immediate and long‑term value — not just technical completeness. Insight‑Driven Success Management Monitor platform usage, performance data, and operational indicators to drive adoption and value proactively. Lead data‑backed QBRs with customer stakeholders that clearly show the impact of our platform on their KPIs. Identify usage gaps or misalignment early and recommend corrective actions to ensure continued ROI. Customer Partnership & Retention Become a trusted advisor to senior managers, directors, and C‑level stakeholders — translating their challenges into platform solutions. Collaborate with Product, ProServe, and Support to deliver best‑in‑class outcomes. Maintain account health through insight, action, and exceptional communication — not escalations. What You’ll Need to Succeed 4 years+ experience in B2B SaaS, Customer Success, Solutions Consulting, or Technical Account Management. Strong commercial awareness and experience working with large enterprise accounts. Deep understanding of data, platform configuration, and the value levers that drive customer ROI. Strong technical aptitude – able to understand and make changes within the software platform as needed. Excellent communication skills — capable of speaking to operational leaders and boardroom executives alike. Experience in fleet management, telematics, logistics, or compliance technology is a strong advantage. Comfort working in a lean, fast‑paced team where initiative is essential and red tape is minimal. Relentlessly curious with a strong drive to learn and improve Success Metrics Measurable customer ROI within lifecycle of the contract Strong NPS or qualitative customer feedback Platform usage aligned with original pain points/KPIs QBRs delivered with insight, clarity, and executive value Reduction in escalations and reactive support needs What You’ll Get Opportunity to work with some of the largest and most innovative fleet operators in the industry A collaborative, entrepreneurial team with a mission to disrupt and improve driver and fleet safety at scale Full exposure to product, operations, and enterprise go‑to‑market teams The chance to make a visible impact — quickly Opportunity to grow with the business. As this is a new role within a new segment, future opportunities will be huge for the right candidate. #J-18808-Ljbffr
About CameraMatics We are a fast growing start-up with an award-winning SaaS solution for fleet and driver risk management. CameraMatics SafeDrive is a disruptive technology in an exciting phase of growth as we continue to expand our business operations and reach new markets across the world. We provide a service based on camera technology, vision systems, AI, Machine Learning and Telematics, that helps fleet operators to drive new safety standards across their fleet and drivers, reduce accidents, improve operational efficiencies, manage compliance, whilst giving them complete visibility and peace of mind for today’s challenges in fleet operations. At CameraMatics you will find an exciting opportunity to work for a young dynamic tech company with team members all across the world. Our culture fosters open and collaborative environments where our team and individual accomplishments are celebrated and encouraged. We work together as a friendly and supportive team who are willing to assist each other and share best practices to achieve team success. Core Responsibilities Generate accurate and timely invoices to customers. Allocating payments in accordance with customer remittances. Ensuring that all major accounts operate within agreed terms. Credit Checking a customer's creditworthiness and ensuring they abide by this limit. Chasing debt by telephone and email. Investigate and resolve customer queries, liaising with the wider business where needed. Liaise with the Sales team regarding customer issues and queries. Achieving monthly cash targets. Account reconciliation. Other relevant administration duties. Requirements Previous experience within a credit control role. Excellent communications skills/ability to establish and maintain good customer relationships, both internally and externally at all levels. Ability to listen to customers and negotiate solutions. Experience in dealing with a large customer base. Strong analytical skills and attention to detail. Display willingness to make decisions on own initiative. Strong knowledge of Excel and other MS Office applications. SAP experience an advantage. Package Details Opportunity to be creative and play a key role in the success of a high-growth future unicorn! Competitive salary Further educational assistance Health Insurance Pension Scheme Income Protection Insurance Hybrid working option Free Parking Cycle-to-Work Scheme CameraMatics is firmly committed to Equal Employment Opportunity and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications. While CameraMatics supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skill sets. #J-18808-Ljbffr
About CameraMatics We are a fast growing start-up with an award-winning SaaS solution for fleet and driver risk management. CameraMatics SafeDrive is a disruptive technology in an exciting phase of growth as we continue to expand our business operations and reach new markets across the world. We provide a service based on camera technology, vision systems, AI, Machine Learning and Telematics, that helps fleet operators to drive new safety standards across their fleet and drivers, reduce accidents, improve operational efficiencies, manage compliance, whilst giving them complete visibility and peace of mind for today’s challenges in fleet operations. At CameraMatics you will find an exciting opportunity to work for a young dynamic tech company with team members all across the world. Our culture fosters open and collaborative environments where our team and individual accomplishments are celebrated and encouraged. We work together as a friendly and supportive team who are willing to assist each other and share best practices to achieve team success. Core Responsibilities Generate accurate and timely invoices to customers. Allocating payments in accordance with customer remittances. Ensuring that all major accounts operate within agreed terms. Credit Checking a customer's creditworthiness and ensuring they abide by this limit. Chasing debt by telephone and email. Investigate and resolve customer queries, liaising with the wider business where needed. Liaise with the Sales team regarding customer issues and queries. Achieving monthly cash targets. Account reconciliation. Other relevant administration duties. Requirements Previous experience within a credit control role. Excellent communications skills/ability to establish and maintain good customer relationships, both internally and externally at all levels. Ability to listen to customers and negotiate solutions. Experience in dealing with a large customer base. Strong analytical skills and attention to detail. Display willingness to make decisions on own initiative. Strong knowledge of Excel and other MS Office applications. SAP experience an advantage. Package Details Opportunity to be creative and play a key role in the success of a high-growth future unicorn! Competitive salary Further educational assistance Health Insurance Pension Scheme Income Protection Insurance Hybrid working option Free Parking Cycle-to-Work Scheme CameraMatics is firmly committed to Equal Employment Opportunity and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications. While CameraMatics supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skill sets. #J-18808-Ljbffr
