Bulgari is one of the most prestigious brands and global players on the luxury market. We design, produce, distribute and sell high-end jewels, watches, perfumes and accessories through a network of over 250 owned stores in the most exclusive shopping areas in the world and selected distributors and more than 10,000 exclusive perfumeries. Bulgari belongs to the LVMH Group (Louis Vuitton Moët Hennessy group), global leader in the luxury sector. More information on Présentation PowerPoint (lvmh-static.com) Quality and excellence are the basis of our culture that reflects the same commitment within the working environment to achieve an organisation aimed at the full satisfaction of the customer. Excellence for Bulgari means the perfect balance between top quality products and impeccable services worldwide. We employ over 170 people in Dublin within our Worldwide Logistic and Supply Chain Centre, we are looking for a Customer Service Manager for our Perfumes division . Job responsibilities What can you expect from your role? Manage daily workflow within the customer service department ( 10+ pax of direct management) Enhance the customer experience, engage customers, and support organic growth. Develop and drive ongoing improvements to customer service procedures, guidelines and policies. Keep a clean workflow in accordance with priorities. Create team connection, communicate direction and goals ; Manage market coverage Recruit, train, and mentor customer service team and foster a culture that will enable them to succeed through encouragement and empowerment. Handling complex complaints and enquiries. Analyse data and create reliable reports Establish and monitor service KPI s : Revenue, Service Levels, Customer Satisfaction… Coordinate activities with all other departments: planning, sales, marketing, regulatory affairs, finance… Build and maintain strong relationships with key contacts: customers, sales teams, finance teams, freight forwarders, and other subcontractors Profile Profile 3+ years previous working experience as a Customer Service Manager, Retail Manager, or Assistant Manager or Procurement Manager is required for this position Strong leadership skills with experience managing a team Advanced troubleshooting and multi-tasking abilities Strong client-facing and communication skills Bachelor's degree in Business Administration or a related field Customer-centric mindset Knowledge of logistic flows, international trade especially export Strong team player with the ability to work with diverse groups of people. Excellent communication skills and creative problem-solving abilities. Rigorous approach and attention to details. Able to work independently and proactively in a changing environment. Fluent in English, Italian will be a plus Additional information What about us? Our moto is “People Make the Difference”, we support you with reaching your potential. Be Creative and Innovative: your ideas are welcome, and we encourage you to share them. Deliver Excellence: as a luxury brand, we thrive to deliver the best experience in everything we do. Cultivate an Entrepreneurial Spirit: we offer a supportive environment to set-up you for success. We embrace Diversity & Inclusion, and we commit to treating all people with utmost respect, dignity and understanding We ensure Security, Health, Safety and Environmental procedures are always followed at all times with our certification ISO 45001. Our culture is focused on transparency, empowerment, continuous learning, and growth where our employees can demonstrate expertise and own projects. In Bulgari, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. We are proud to be an equal opportunity workplace dedicated to promoting diversity. #J-18808-Ljbffr
Overview Join to apply for the Customer Service Manager role at Bvlgari . Bulgari is a luxury brand and a global player in the luxury market. We design, produce, distribute and sell high-end jewels, watches, perfumes and accessories. Bulgari belongs to the LVMH Group (Louis Vuitton Moët Hennessy group). More information on Présentation PowerPoint (lvmh-static.com). Quality and excellence are the basis of our culture and the commitment to achieve customer satisfaction. Excellence means the perfect balance between top quality products and impeccable services worldwide. We employ over 170 people in Dublin within our Worldwide Logistic and Supply Chain Centre, and we are looking for a Customer Service Manager for our Perfumes division. What can you expect from your role? Manage daily workflow within the customer service department (10+ direct reports). Enhance the customer experience, engage customers, and support organic growth. Develop and drive ongoing improvements to customer service procedures, guidelines and policies. Maintain a clear workflow in accordance with priorities. Create team connection, communicate direction and goals; manage market coverage. Recruit, train, and mentor the customer service team and foster a culture that enables success through encouragement and empowerment. Handle complex complaints and enquiries. Analyse data and create reliable reports. Establish and monitor service KPIs: Revenue, Service Levels, Customer Satisfaction. Coordinate activities with other departments: planning, sales, marketing, regulatory affairs, finance. Build and maintain strong relationships with key contacts: customers, sales teams, finance teams, freight forwarders, and subcontractors. Profile 3+ years of experience as a Customer Service Manager, Retail Manager, Assistant Manager, or Procurement Manager. Strong leadership skills with experience managing a team. Advanced troubleshooting and multi-tasking abilities. Strong client-facing and communication skills. Bachelor's degree in Business Administration or a related field. Customer-centric mindset. Knowledge of logistic flows, international trade especially export. Strong team player with the ability to work with diverse groups of people. Excellent communication and creative problem-solving abilities. Rigorous attention to detail. Able to work independently and proactively in a changing environment. Fluent in English; Italian is a plus. What about us? Our motto is “People Make the Difference”; we support you in reaching your potential. Be Creative and Innovative: your ideas are welcome and should be shared. Deliver Excellence: as a luxury brand, we strive to deliver the best experience. Cultivate an Entrepreneurial Spirit: we offer a supportive environment to set you up for success. We embrace Diversity & Inclusion and commit to treating all people with respect, dignity and understanding. We ensure Security, Health, Safety and Environmental procedures are followed with ISO 45001 certification. Our culture focuses on transparency, empowerment, continuous learning, and growth where employees can demonstrate expertise and own projects. We provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Seniority level Mid-Senior level Employment type Full-time Job function Customer Service and Sales Industries Retail Luxury Goods and Jewelry #J-18808-Ljbffr
Overview Bvlgari is one of the most prestigious brands in the luxury market and part of the LVMH Group. We design, produce, distribute and sell high-end jewels, watches, perfumes and accessories through a network of stores worldwide and selected distributors. We are seeking a Business Intelligence Analyst to support the Worldwide Supply Chain with a strategic and analytical view. Responsibilities Monitor and update on a regular basis the KPIs across the whole Supply Chain (forecast accuracy, on-time delivery, stock-outs; target stock coverage, etc.). Provide accurate analysis, ensuring data reliability and consistency. Interpret data and identify root causes. Familiar with multidimensional and hierarchical data structure and analysis. Drive the reporting analytics roadmap and present results to key senior stakeholders. Proactively seek trends and insights from data to inform key business decisions and opportunities. Develop consistent ad hoc analyses to support managers. Act as pivot for data modeling, mining, pattern analysis, data visualization and machine learning solutions to address supply chain needs. Collaborate across Finance, Sales and Supply Chain units to share and collect the information needed. Qualifications Relevant degree in Engineering, Statistics, Mathematics, IT or equivalent. Experience in data modeling and implementation. Proficiency in the Power BI stack (Power Query, DAX, Power Automate). Experience with data analysis tools such as R, Python, or Matlab would be highly desirable. Experience in data analytics, machine learning, AI, statistical consulting or business intelligence. Quantitative data analysis and simulation/scenario analysis skills. Good project management skills. MS Excel skills and data warehousing experience. Client-facing experience. About us / Values Our values include People Make the Difference, creativity and innovation, delivering excellence, an entrepreneurial spirit, diversity and inclusion, and a commitment to security, health, safety and environmental procedures with ISO 45001 certification. We promote transparency, empowerment, continuous learning and growth and are an equal opportunity workplace dedicated to promoting diversity. Job Details Seniority level: Entry level Employment type: Full-time Job function: Research, Analyst, and Information Technology Industries: Retail Luxury Goods and Jewelry Location: Dublin, Ireland #J-18808-Ljbffr
Join to apply for the Customer Service Manager - Perfumes role at Bvlgari . Location: Dublin, Ireland Overview Bulgari is one of the most prestigious brands on the luxury market. We design, produce, distribute and sell high-end jewels, watches, perfumes and accessories through a network of over 250 owned stores in the most exclusive shopping areas in the world and selected distributors and more than 10,000 exclusive perfumeries. Bulgari belongs to the LVMH Group (Louis Vuitton Moët Hennessy group), global leader in the luxury sector. We employ over 170 people in Dublin within our Worldwide Logistic and Supply Chain Centre, and we are looking for a Customer Service Manager for our Perfumes division. Responsibilities Manage daily workflow within the customer service department (10+ direct reports) Enhance the customer experience, engage customers, and support organic growth Develop and drive ongoing improvements to customer service procedures, guidelines and policies Maintain a clear workflow in line with priorities Foster team cohesion, communicate direction and goals, and manage market coverage Recruit, train, and mentor the customer service team; foster a culture of empowerment and success Handle complex complaints and enquiries Analyse data and produce reliable reports Establish and monitor service KPIs: revenue, service levels, customer satisfaction Coordinate activities with other departments: planning, sales, marketing, regulatory affairs, finance Build and maintain strong relationships with key contacts: customers, sales teams, finance teams, freight forwarders, and other subcontractors Qualifications 3+ years of experience as a Customer Service Manager, Retail Manager, Assistant Manager, or Procurement Manager Strong leadership skills with experience managing a team Advanced troubleshooting and multi-tasking abilities; strong client-facing and communication skills Bachelor's degree in Business Administration or a related field Customer-centric mindset Knowledge of logistic flows and international trade, especially export Strong team player with the ability to work with diverse groups of people Excellent communication skills and creative problem-solving abilities Rigorous attention to detail Able to work independently and proactively in a changing environment Fluent in English; Italian is a plus Additional information Our motto is “People Make the Difference”; we support you in reaching your potential Be creative and innovative: your ideas are welcome, and we encourage you to share them Deliver excellence: as a luxury brand, we strive to deliver the best experience in everything we do Cultivate an entrepreneurial spirit: we offer a supportive environment to set you up for success We embrace diversity and inclusion, and we commit to treating all people with respect, dignity and understanding We ensure security, health, safety and environmental procedures are followed with our ISO 45001 certification Our culture focuses on transparency, empowerment, continuous learning and growth In Bulgari, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity We are proud to be an equal opportunity workplace dedicated to promoting diversity. #J-18808-Ljbffr
Bulgari is one of the most prestigious brands and global players on the luxury market. We design, produce, distribute and sell high-end jewels, watches, perfumes and accessories through a network of over 250 owned stores in the most exclusive shopping areas in the world and selected distributors and more than 10.000 exclusive perfumeries. Bulgari belongs to the LVMH Group (Louis Vuitton Moët Hennessy group), global leader in the luxury sector. Quality and excellence are the basis of our culture that reflects the same commitment within the working environment to achieve an organisation aimed at the full satisfaction of the customer. Excellence for Bulgari means the perfect balance between top quality products and impeccable services worldwide. We employ over 170 people in Dublin within our Worldwide Logistic and Supply Chain Centre, we are looking for a : Business Intelligence Analyst What can you expect from your role? The main activity of this department is to have a strategic and analytical view of the World Wide Supply chain of Bulgari. Monitor and update on a regular basis the KPIs across the whole Supply Chain (forecast accuracy, on time delivery, stock-outs; target stock coverage, etc…). Be responsible to provide accurate analysis, assuring data reliability and consistency. Interpret data and identify root causes. Familiar with multidimensional and hierarchical data structure and analysis. Driving the reporting analytics roadmap taking ownership of interesting analysis to understand drivers of change and presentation of results to key senior stakeholders. Proactively seeking out trends and new insights from all data to inform, guide and drive key business decisions and opportunities. Develop consistent ad hoc analysis in order to support the managers. Proactively act as pivot for data modeling, mining, pattern analysis, data visualization and machine learning solutions to address integrated Supply Chain Needs. Proactively act as pivot for all the information needed within the Supply Chain team. Proactively collaborate across all departments (Finance & Accountancy, Sales & Supply Chain Business Units) in order to share and/or collect all the business information needed. Requirements: Relevant degree in Engineering, Statistics, Mathematics, IT or equivalent education. Experience in data modeling and implementation. Proficiency in the Power BI stack (Power Query, DAX, Power Automate) is required. Proven experience in one or more of the following areas would be highly desirable: data/statistical analysis tools (R, Python (Pandas/SciPy/NumPy/..), Matlab). Relevant experience includes: working in data analytics / machine learning / AI, statistical consulting/applied research roles, business intelligence. Quantitative data analysis. Simulation and scenario analysis/handling. Good project management skills. MS office user - very strong MS Excel skills. Data warehouse user Client-facing experience What about us? Our values… Our moto is “People Make the Difference”, we support you with reaching your potential. Be Creative and Innovative: your ideas are welcome, and we encourage you to share them. Deliver Excellence: as a luxury brand, we thrive to deliver the best experience in everything we do. Cultivate an Entrepreneurial Spirit: we offer a supportive environment to set-up you for success. We embrace Diversity & Inclusion, and we commit to treating all people with utmost respect, dignity and understanding We ensure Security, Health, Safety and Environmental procedures are always followed at all times with our certification ISO 45001. Our culture is focused on transparency, empowerment, continuous learning, and growth where our employees can demonstrate expertise and own projects. We are proud to be an equal opportunity workplace dedicated to promoting diversity. #J-18808-Ljbffr
