Brown Thomas Arnotts is seeking a Brand Manager to represent the Fantasie brand, ensuring a world-class customer experience. This role involves building relationships with clients, exceeding sales targets, and showcasing the brand effectively. Candidates should be passionate about luxury products and have strong communication skills. The position offers benefits such as a competitive salary, contributory pension scheme, and flexibility in working hours. #J-18808-Ljbffr
GET TO KNOW US At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customers' lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time. KNOW THE ROLE The BTA Brand Manager will represent Fantasie brand within Brown Thomas Arnotts, delivering a world-class customer experience that reflects both the brand identity and our company values. You will act as a trusted style and product advisor, building long‑term relationships with clients, driving sales, and ensuring the brand is showcased with excellence on the shop floor. KEY RESPONSIBILITIES Customer Orientation & Relationship Management – Deliver personalised customer service, tailoring recommendations to individual needs and building lasting client relationships. Sales Excellence & Business Acumen – Achieve and exceed individual sales targets while upholding the highest standards of luxury service. Communication & Social Skills – Act as a confident brand storyteller, sharing product expertise and inspiring customers through engaging, professional interactions. Collaboration & Teamwork – Work closely with colleagues across sales, stockroom, and online functions to ensure seamless brand representation and customer experience. Adaptability & Resilience – Respond flexibly to new launches, seasonal priorities, and changing customer needs while remaining solutions‑focused. Digital Literacy & Customer Experience Innovation – Use CRM and clienteling tools (e.g. WhatsApp, loyalty app) to enhance customer engagement and drive repeat business. Accountability & Integrity – Take ownership of personal results, brand standards, and compliance with company policies and values. KNOW WHAT WE'RE LOOKING FOR Customer Orientation – Passionate about delivering a luxury‑standard customer experience. Sales Excellence – Proven ability to achieve or exceed sales goals. Communication & Influence – Excellent communication and interpersonal skills, with a polished and professional presentation. Product Knowledge – Strong interest in fashion/beauty/luxury products, with the ability to act as an expert advisor. Organisation & Attention to Detail – Highly organised, accurate, and able to manage multiple tasks effectively. Adaptability & Resilience – Flexible and solutions‑focused in a fast‑paced retail environment. Emotional Intelligence – Empathetic, self‑aware, and professional in all interactions. Digital Literacy – Confident using CRM, stock locators, and clienteling platforms. Collaboration – Team‑oriented, supportive, and engaged in collective goals. Accountability & Integrity – Proactive, responsible, and aligned with BTA’s values. KNOW WHAT'S IN IT FOR YOU Competitive Salary Contributory Pension Scheme Competitive annual leave entitlement Team Member discount across the world’s most iconic brands Recognition Days for Volunteering & Wellbeing Wellbeing Initiatives Extensive Learning & Development Offerings Leading Talent Programmes Flexible Working Model Additional Benefits KNOW HOW WE WORK Experience is our business. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time. We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched. We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customers' lives better. We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued. We Succeed by Working Sustainably: We are community‑focused and our aim is to cultivate retail environments that are conscious, considerate and commercial. Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and or membership of the Travelling community. We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us at careers@brownthomas.ie to request accommodation. #J-18808-Ljbffr
Brown Thomas Arnotts is seeking a BTA Brand Manager in Dublin who will represent Spanx while providing a world-class customer experience. This role requires a passion for luxury service, strong product knowledge, and relationship building. Responsibilities include delivering personalized service, achieving sales targets, and collaborating with the team. The position offers a competitive salary, pension scheme, team member discounts, and extensive learning opportunities to create a meaningful career. #J-18808-Ljbffr
Know the Role The BTA Brand Manager will represent Spanx within Brown Thomas Arnotts, delivering a world‑class customer experience that reflects both the brand identity and our company values. You will act as a trusted style and product advisor, building long‑term relationships with clients, driving sales, and ensuring the brand is showcased with excellence on the shop floor. The successful candidate will demonstrate passion for luxury service, deep product knowledge, and the ability to connect authentically with customers. You will contribute to the success of your department by combining service excellence with commercial results. Key Responsibilities Customer Orientation & Relationship Management – Deliver personalised customer service, tailoring recommendations to individual needs and building lasting client relationships Sales Excellence & Business Acumen – Achieve and exceed individual sales targets while upholding the highest standards of luxury service Communication & Social Skills – Act as a confident brand storyteller, sharing product expertise and inspiring customers through engaging, professional interactions Collaboration & Teamwork – Work closely with colleagues across sales, stockroom, and online functions to ensure seamless brand representation and customer experience Adaptability & Resilience – Respond flexibly to new launches, seasonal priorities, and changing customer needs while remaining solutions‑focused Digital Literacy & Customer Experience Innovation – Use CRM and clienteling tools (e.g., WhatsApp, loyalty app) to enhance customer engagement and drive repeat business Accountability & Integrity – Take ownership of personal results, brand standards, and compliance with company policies and values Know What We're Looking For Customer Orientation – Passionate about delivering a luxury‑standard customer experience Sales Excellence – Proven ability to achieve or exceed sales goals Communication & Influence – Excellent communication and interpersonal skills, with a polished and professional presentation Product Knowledge – Strong interest in fashion/beauty/luxury products, with the ability to act as an expert advisor Organisation & Attention to Detail – Highly organized, accurate, and able to manage multiple tasks effectively Adaptability & Resilience – Flexible and solutions‑focused in a fast‑paced retail environment Emotional Intelligence – Empathetic, self‑aware, and professional in all interactions Digital Literacy – Confident using CRM, stock locators, and clienteling platforms Collaboration – Team‑oriented, supportive, and engaged in collective goals Accountability & Integrity – Proactive, responsible, and aligned with BTA’s values What's In It For You We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture. As a Brown Thomas Arnotts team member, you will benefit from: Competitive Salary Contributory Pension Scheme Competitive annual leave entitlement Team Member discount across the world’s most iconic brands Recognition Days for Volunteering & Wellbeing Wellbeing Initiatives Extensive Learning & Development Offerings Leading Talent Programmes Flexible Working Model Additional Benefits Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community. #J-18808-Ljbffr
Brownthomasarnottscareers is looking for a Concession Manager in Limerick. The role involves maximising sales and profitability, delivering high levels of customer service, and motivating a team to achieve their objectives. Applicants should have at least 3 years of retail management experience and a proven track record in driving sales. This is a great opportunity for individuals passionate about retail and team development. #J-18808-Ljbffr
Concession Manager – Limerick, Brown Thomas An exciting opportunity has arisen at French Connection; we are looking for a Concession Manager in Limerick Brown Thomas. Responsibilities Maximising the store's sales and profitability Delivering unequalled levels of customer service through the team Motivating the team and assisting them in achieving agreed objectives Liaising with peers and Head Office departments Developing the brand name and image of the company through compliance with all company policy and procedures Promoting high visual merchandising standards; ensuring that store housekeeping standards are continually achieved Qualifications Retail Management: 3 years (required) Previous line management experience Strong coaching and development skills in order to establish a high performance team High levels of enthusiasm, drive and motivation A proven track record of driving sales The ability to excel in a commercially focused environment The ability to multitask and meet deadlines Customer service: 3 years (required) #J-18808-Ljbffr
Brown Thomas Arnotts is looking for a part-time Customer Services Advisor in Dublin. This role involves delivering exceptional customer service through various channels, resolving queries efficiently, and supporting the loyalty program. Ideal candidates will have previous experience in customer service, fluent English communication skills, and strong problem-solving abilities. The position offers a competitive salary, pension scheme, and flexible working model, making it a great opportunity for customer-focused individuals. #J-18808-Ljbffr
Know the Role We are seeking an experienced and customer‑focused Customer Services Advisor to join Brown Thomas Arnotts on a Part Time (30hr) basis. Based in our Arnotts building on Henry Street, this role is responsible for delivering an unrivalled 5* customer experience across all communication channels, including email, chatbot, web portal and telephone. The role will support the Customer Service & Switchboard team, ensuring operational & customer service excellence, and consistent delivery of brand standards both online and in‑store. You will play a key role in supporting commercial priorities while driving service excellence in line with our Reinventing Retail vision. Key Responsibilities Provide outstanding customer service through phone, email, live chat, WhatsApp, and social media platforms, such as Instagram, Facebook, Twitter, and Google Reviews, addressing customer inquiries and feedback in a timely and professional manner Resolve customer queries promptly and effectively, striving for first‑time resolution, and escalating complex issues to the appropriate department or manager when necessary Manage and maintain the loyalty card program, including sign‑ups, issuing cards, updating details, handling points adjustments, and engaging customers on the benefits of the program Conduct regular online order reviews, perform potential fraud checks, ensure there are no dated orders on the system, and support the online gift card team with customer inquiries, processing, and tracking Collaborate with in‑store concessions, marketing team, and other departments across the business to answer customer queries, maintain registered accounts, and improve the overall customer experience Accurately record details on in‑house systems, manage cases from start to finish, and ensure timely responses to customer inquiries, following established time frames Assist in promoting and maintaining the Brown Thomas/Arnotts App, educating customers on its benefits and features Efficiently handle customer chat queries through the website, support in‑store teams by providing customer details, loyalty card numbers, and transaction information for purchases and returns when needed Participate in ongoing training and development initiatives, stay informed about current promotions, product offerings, and store policies, and continuously seek opportunities to improve the overall customer experience by providing feedback and suggestions to the Customer Service Manager Monitor and analyse customer feedback and trends to identify areas for improvement and collaborate with the Customer Service Manager to implement necessary changes or enhancements to the customer experience Build and maintain strong relationships with customers and colleagues across the business, demonstrating empathy and a commitment to delivering exceptional service Ensure compliance with company policies, procedures, and data privacy regulations, safeguarding customer information and maintaining confidentiality at all times Qualifications Previous customer service experience, preferably in a contact centre environment Fluent English; verbal and written communication skills, including persuasive speaking Strong problem‑solving and decision‑making abilities Excellent attention to detail skills and empathy towards customers Organized and excellent time management skills Ability to work under pressure and maintain a solution‑focused mind‑set Self‑motivated, able to work independently and as part of a team Benefits Competitive Salary Contributory Pension Scheme Competitive annual leave entitlement Team Member discount across the world’s most iconic brands Recognition Days for Volunteering & Wellbeing Wellbeing Initiatives Extensive Learning & Development Offerings Leading Talent Programmes Flexible Working Model Additional Benefits Equal Opportunity Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community. Please contact us at careers@brownthomas.ie to request accommodation. #J-18808-Ljbffr
GET TO KNOW US At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time. KNOW THE ROLE To lead and manage a department that delivers an exceptional customer experience, drives sales performance, and ensures operational excellence. The Department Manager will motivate, coach, and develop teams, manage merchandising standards, and deliver on business strategies while safeguarding company assets and promoting the Brown Thomas Arnotts values. Key Responsibilities Lead and inspire the department team to deliver extraordinary customer service, meeting and exceeding NPS and sales targets Communicate and implement daily/weekly sales targets and strategies across the team Coach and support team members in handling customer queries, returns, and loyalty programme engagement Ensure the team has full knowledge of CRM systems and compliance in customer data management Recruit, onboard, and upskill team members, ensuring effective inductions and ongoing development Recognise, coach, and manage performance, reinforcing high standards and addressing underperformance fairly Maintain merchandising standards and ensure stockrooms and shop floor areas are always organised, compliant, and commercial Oversee promotional activity, signage, and ticketing, ensuring alignment with brand and company standards Manage operational processes, including stocktaking, transfers, markdowns, and returns, ensuring accuracy and timeliness Monitor and control department costs and resources, including stationery, utilities, and supplies Ensure compliance with all security, audit, and loss prevention procedures, minimising shrinkage Collaborate with colleagues and stakeholders, including Head Office and concession partners, to optimise results Act as a role model of company values, embedding a culture of service, professionalism, and accountability KNOW WHAT WE'RE LOOKING FOR Proven retail management experience, ideally in premium or luxury environments Strong leadership and coaching skills with experience managing diverse teams Demonstrated ability to deliver results-focused sales and service performance Excellent communication and influencing skills with confidence at all levels Strong merchandising knowledge and commercial awareness Organisational and planning skills with ability to manage multiple priorities Skilled in problem-solving and decision-making under pressure Proficiency in digital and POS systems with strong numerical ability Ability to foster a culture of teamwork, inclusivity, and accountability Professional, adaptable, and resilient under pressure KNOW WHAT'S IN IT FOR YOU We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture. As a Brown Thomas Arnotts team member, you will benefit from: Competitive Salary Contributory Pension Scheme Competitive annual leave entitlement Team Member discount across the world’s most iconic brands Recognition Days for Volunteering & Wellbeing Wellbeing Initiatives Extensive Learning & Development Offerings Leading Talent Programmes Flexible Working Model Additional Benefits KNOW HOW WE WORK Experience is our business :Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time. We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched. We Are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer's lives better. We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued. We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial. Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community. We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us at careers@brownthomas.ie to request accommodation. #J-18808-Ljbffr
Brown Thomas Arnotts in Galway is seeking a flexible 12-hour sales consultant to deliver outstanding customer service and create a memorable in-store experience. Responsibilities include meeting customer needs through strong product knowledge, building loyalty, and maintaining merchandising standards. Ideal candidates will have retail experience and effective communication skills. The position offers competitive salary, pension scheme, team member discount, wellbeing initiatives, and flexible working arrangements. #J-18808-Ljbffr
