Role Purpose You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop. Job Title Customer Service Assistant Department Retail Reporting To Shop Manager Location William St. Limerick Key Responsibilities Assist the Shop Manager and Assistant Manager with the day to day running of the shop. Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for: Opening and closing the shop Managing and guiding the shop team Cash management procedures You will have the opportunity to manage on occasion which will lead to further development opportunities. Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company. Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach. Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but are not limited to betting terminals and in shop transactions through the EPOS System in a timely manner. To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey. Ability to work under pressure and remain calm whilst constantly looking for ways to improve yourself and the shop. Keeping and maintaining shop presentation standards to a high quality throughout your working day. Ensure that all procedures (safety, compliance and shop operations) are always followed. Passionate about working within a team environment. Adhere to Social Responsibility duties. Knowledge, Skills And Experience Essential Skills and Experience Customer service focused Operate with trust and integrity Flexibility as business operates 7 days a week Be adaptable to shop environment Great attention to detail and strong numeracy skills An enthusiastic people person who can work on own initiative and as part of a team A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers. Ambitious and driven to progress within the company To promote the company brand and be results focused Excellent communication skills Problem solve and think creatively Be organised, reliable and dependable A proven good cash handing approach Desirable Skills and Experience Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related. BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons. #J-18808-Ljbffr
Job Title: Customer Service Assistant Department: Retail Reporting to: Shop Manager Location: Mullingar Role Purpose You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop. Key Responsibilities Assist the Shop Manager and Assistant Manager with the day to day running of the shop. Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for: Opening and closing the shop Managing and guiding the shop team Cash management procedures You will have the opportunity to manage on occasion which will lead to further development opportunities. Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company. Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach. Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner. To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey. Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop. Keeping and maintaining shop presentation standards to a high quality throughout your working day. Ensure that all procedures (safety, compliance and shop operations) are always followed. Passionate about working within a team environment. Adhere to Social Responsibility duties. To introduce customers to our many in shop and online offerings/products. Knowledge, Skills And Experience Essential Skills and Experience Customer service focused Operate with trust and integrity Flexibility as business operates 7 days a week Be adaptable to shop environment Great attention to detail and strong numeracy skills An enthusiastic people person who can work on own initiative and as part of a team A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers. Ambitious and driven to progress within the company To promote the company brand and be results focused Excellent communication skills Problem solve and think creatively Be organised, reliable and dependable A proven good cash handing approach Desirable Skills and Experience Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related. BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons. #J-18808-Ljbffr
BOYLE Sports is seeking a Customer Service Assistant in Limerick to provide exceptional customer service while assisting the Shop Manager in daily operations. Responsibilities include managing shop operations, ensuring compliance with procedures, and maintaining high presentation standards. Candidates must have excellent communication skills, attention to detail, and a customer-focused attitude. This position offers opportunities for development within a fast-paced retail environment. #J-18808-Ljbffr
BOYLE Sports is seeking a Customer Service Assistant to join their team in Kinnegad, Ireland. The role involves providing exceptional customer service, assisting in daily shop operations, and ensuring a positive shopping experience. Responsibilities include cash management and supporting the Shop Manager. Ideal candidates will be customer service focused, adaptable, and passionate about the sporting industry. Join BOYLE Sports and be part of a dynamic retail environment focused on excellence and customer satisfaction. #J-18808-Ljbffr
Job Title: Customer Service Assistant Department: Retail Reporting to: Shop Manager Location: Kinnegad Role Purpose You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day-to-day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and, on occasion, you may be required to manage the operations of the shop. Key Responsibilities Assist the Shop Manager and Assistant Manager with the day-to-day running of the shop. Step up and guide shop operations in the absence of the Shop and Assistant Manager, including being responsible for: Opening and closing the shop Managing and guiding the shop team Cash management procedures You will have the opportunity to manage on occasion, leading to further development opportunities. Combine working in a fast-paced retail environment whilst undertaking training/on-the-job supports to continuously upskill and progress within the company. Provide an outstanding customer experience for customers through a helpful, friendly, and knowledgeable approach. Accept bets as per procedure, accurately taking and processing customer bets through multiple channels including betting terminals and in‑shop transactions through the EPOS system in a timely manner. Act as a Brand Ambassador, introducing customers to the multi‑channel/digital journey. Work under pressure, remain calm, and constantly look for ways to improve yourself and the shop. Keep and maintain shop presentation standards to a high quality throughout your working day. Ensure that all procedures (safety, compliance and shop operations) are always followed. Passionate about working within a team environment. Adhere to Social Responsibility duties. Introduce customers to our many in‑shop and online offerings/products. Knowledge, Skills and Experience Essential Skills and Experience Customer service focused Operate with trust and integrity Flexibility as business operates 7 days a week Be adaptable to shop environment Great attention to detail and strong numeracy skills Enthusiastic people person who can work on own initiative and as part of a team Keen interest in sporting industry/events and be confident to build rapport and relationships with customers Ambitious and driven to progress within the company Promote the company brand and be results focused Excellent communication skills Problem solve and think creatively Be organised, reliable and dependable Proven good cash handling approach Desirable Skills and Experience Industry/retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related. BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons. #J-18808-Ljbffr
A leading sports betting company in Ireland seeks a Platform Operations Lead to oversee cloud platform management. This role involves leading a team of engineers in ensuring operational reliability, driving automation, and implementing best practices in DevOps. The ideal candidate has over 10 years of IT management experience, particularly in cloud environments such as AWS and Azure. The position emphasizes a hands-on leadership role with strong automation capabilities and operational excellence. #J-18808-Ljbffr
The Role The Platform Operations Lead is responsible for leading a team of engineers focused on the operational management, reliability, and continuous improvement of the organisation’s cloud platform. The role ensures that the platform is delivered in a fast, secure, and best value way, and consumable for application teams through self‑service automated services, delivered by Infrastructure as Code (IaC). Working closely with the Platform Engineering, Platform Design, and Platform Tooling teams, you will ensure that cloud platform services are delivered and operated effectively across environments. You will lead the operational lifecycle of platform capabilities, including incident response, automation, reliability engineering, and continuous optimisation. This is a hands‑on leadership role requiring strong expertise in cloud infrastructure, automation, operational excellence, and DevOps practices. You will champion a platform‑as‑a‑product mindset, ensuring the platform remains resilient, cost‑effective, and aligned with organisational cloud strategy. Key Responsibilities Platform Operations & Reliability Lead the operational management of the organisation’s cloud platform, ensuring high availability, performance, and reliability of platform services. Manage platform incidents, problems, and service requests, ensuring timely resolution and continuous service improvement. Establish and drive Site Reliability Engineering (SRE) practices, including service‑level objectives (SLOs), monitoring, and automated remediation. Ensure operational readiness of new platform capabilities delivered by the Platform Engineering team. Maintain operational runbooks, documentation, and standard operating procedures. Lead root cause analysis and post‑incident reviews to identify systemic improvements. Leadership and Delivery Lead and mentor a squad of platform engineers responsible for operating and improving the cloud platform. Manage the team backlog, prioritising operational improvements, reliability enhancements, and platform automation. Collaborate with Platform Engineering and Platform Design teams to ensure new capabilities are designed with operability, scalability, and supportability in mind. Partner with the Platform Tooling team to ensure adherence to security, compliance, and FinOps standards. Support platform lifecycle management including upgrades, patching, and capacity planning. Automation & Platform Improvement Drive automation of operational processes using Infrastructure as Code and configuration management tools. Continuously improve the platform through observability, monitoring, and performance optimisation. Standardise operational practices across environments to ensure consistency and efficiency. Enable self‑service consumption of platform services through automated provisioning and reusable patterns. Contribute to the evolution of the Platform‑as‑a‑Product operating model. Agile & Continuous Improvement Champion Agile and DevOps ways of working within the platform operations team. Use platform metrics, operational insights, and reliability data to drive improvements. Promote a culture of automation, learning, and operational excellence. Contribute to internal knowledge sharing, documentation, and platform enablement initiatives. The Person Experience 10+ years of managing IT teams with 5+ years of this time managing cloud infrastructure, platform engineering, or DevOps operations roles. Proven experience leading engineering or operations teams in cloud environments. Strong hands‑on experience with Infrastructure as Code (Terraform, Bicep, CloudFormation, Ansible, etc.). Experience operating platforms in AWS (preferred) and/or Azure environments. Experience with CI/CD pipelines (GitHub Actions, Azure DevOps, Jenkins, GitLab, AWS CodePipeline). Demonstrated experience implementing observability, monitoring, and operational automation. Experience with incident management, problem management, and service reliability practices. Understanding of security, governance, and FinOps principles in cloud environments. Skills & Attributes Strong leadership and coaching skills with the ability to build high‑performing platform teams. Deep understanding of cloud platform operations and reliability engineering. Strong communication and stakeholder engagement skills. Delivery focused with a strong commitment to automation and operational excellence. Collaborative mindset with the ability to work across design, engineering, and operational teams. Agile and DevOps mindset with a passion for continuous improvement. Preference given to candidates that have managed a team through the transition from a traditional IT (data centre delivery) to an Agile Cloud (DevOps) delivery model. #J-18808-Ljbffr
Job Title: Customer Service Assistant Department: Retail Reporting to: Shop Manager Location: Tralee Role Purpose You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop. Key Responsibilities Assist the Shop Manager and Assistant Manager with the day to day running of the shop. Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for: Opening and closing the shop Managing and guiding the shop team Cash management procedures You will have the opportunity to manage on occasion which will lead to further development opportunities. Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company. Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach. Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner. To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey. Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop. Keeping and maintaining shop presentation standards to a high quality throughout your working day. Ensure that all procedures (safety, compliance and shop operations) are always followed. Passionate about working within a team environment. Adhere to Social Responsibility duties. To introduce customers to our many in shop and online offerings/products. Knowledge, Skills And Experience Essential Skills and Experience Customer service focused Operate with trust and integrity Flexibility as business operates 7 days a week Be adaptable to shop environment Great attention to detail and strong numeracy skills An enthusiastic people person who can work on own initiative and as part of a team A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers. Ambitious and driven to progress within the company To promote the company brand and be results focused Excellent communication skills Problem solve and think creatively Be organised, reliable and dependable A proven good cash handling approach Desirable Skills and Experience Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related. BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons. #J-18808-Ljbffr
Job Title: Customer Service Assistant Department: Retail Reporting to: Shop Manager Location: Tallaght Role Purpose You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop. Key Responsibilities Assist the Shop Manager and Assistant Manager with the day to day running of the shop. Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for: Opening and closing the shop Managing and guiding the shop team Cash management procedures You will have the opportunity to manage on occasion which will lead to further development opportunities. Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company. Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach. Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner. To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey. Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop. Keeping and maintaining shop presentation standards to a high quality throughout your working day. Ensure that all procedures (safety, compliance and shop operations) are always followed. Passionate about working within a team environment. Adhere to Social Responsibility duties. To introduce customers to our many in shop and online offerings/products. Knowledge, Skills and Experience Essential Skills and Experience Customer service focused Operate with trust and integrity Flexibility as business operates 7 days a week Be adaptable to shop environment Great attention to detail and strong numeracy skills An enthusiastic people person who can work on own initiative and as part of a team A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers. Ambitious and driven to progress within the company To promote the company brand and be results focused Excellent communication skills Problem solve and think creativelyBe organised, reliable and dependable A proven good cash handing approach Desirable Skills and Experience Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related. BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons. #J-18808-Ljbffr
Role Purpose Provide an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. Manage the day-to-day running of the store, ensuring high standards are maintained, accept and pay out bets, deliver excellent customer service, and handle opening and closing duties. On occasion, manage shop operations. Job Details Job Title: Customer Service Assistant Department: Retail Reporting to: Shop Manager Location: Dingle Key Responsibilities Assist the Shop Manager and Assistant Manager with day-to-day shop operations. Step up and guide shop operations in the absence of the Shop and Assistant Manager, including: Opening and closing the shop. Managing and guiding the shop team. Executing cash management procedures. Provide an outstanding customer experience through a helpful, friendly, and knowledgeable approach. Accept and process customer bets accurately and timely via multiple channels (betting terminals, EPOS system). Act as a brand ambassador, introducing customers to the digital journey. Work under pressure, stay calm, and continually seek improvement. Maintain shop presentation standards at a high quality level. Follow all procedures (safety, compliance, shop operations). Adhere to social responsibility duties. Work effectively within a team. Essential Skills and Experience Customer service focused. Operate with trust and integrity. Flexible to work 7 days a week. Adaptable to the shop environment. Great attention to detail and strong numeracy skills. Enthusiastic people person, proactive and team‑oriented. Keen interest in the sporting industry and confident building rapport with customers. Ambitious and driven to progress within the company. Promote company brand and results focused. Excellent communication skills. Problem‑solving and creative thinking. Organised, reliable and dependable. Proven good cash handling approach. Desirable Skills and Experience Industry/retail experience is welcomed (full training provided). BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons. #J-18808-Ljbffr
