A leading hospitality company in Ireland seeks a Reservations Agent. You will handle reservations professionally, ensuring customer satisfaction while maximizing revenue. Responsibilities include processing reservations efficiently and ensuring communication between departments for guest requirements. Ideal candidates should have a strong customer service background, excellent communication skills, and a positive attitude. The position offers opportunities for growth and various staff benefits including discounts and educational opportunities. #J-18808-Ljbffr
Job Title Maintenance Technician Department Facilities Responsible To Property Operations & Maintenance Manager Type of Contract Permanent Main Purpose of Job Carry out skilled work to a high standard in both the interior and exterior of our property, to ensure that the buildings and facilities are safe functional and well maintained. Liaises with All departments Main Duties Perform routine inspections of buildings and facilities to identify maintenance needs. Repairing and maintaining electrical systems, including lighting, outlets, and circuit breakers. Troubleshooting and fixing plumbing issues such as leaks, and heating problems. Conduct HVAC maintenance tasks, filter replacement, system cleaning. Address structural maintenance needs, repair walls, ceilings, floors and doors. Coordinate with sub-contractors and equipment manufacturers service engineers. Respond to maintenance request and emergencies in a timely manner. Keep accurate records of maintenance activities, including work performed and materials used. Experience with BMS and Fire Alarm Systems. Experience with both Electrical and Mechanical maintenance needed. Health & Safety To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto. To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other person on the premises. To keep your work area tidy and safe and report any hazard, accident, loss or damage to management. To be aware of trained first-aid personnel on the premises and the location of first aid box. To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for your place of work. To carry out and promote fire and accident drills as directed by the hotel safety officer. Other Duties The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management. Qualifying Criteria Trade Qualification in Mechanical/Electrical and or Diploma in Engineering, Electrical or Building Services is desirable. Have 2/3 years’ experience in a similar role. Have the ability to multi task and stay calm in stressful situations. Demonstrated mechanical problem solving skills essential. Have a strong technical knowledge. Analytical and problem-solving ability essential. Experience working in a fast-paced environment. Excellent level of spoken and written English. The ability to work on their own initiative. Strong trouble shooting and diagnostic skills. Benefits Discounts in our Spa, Hotel & Golf course. Opportunities to develop and grow through assisted educational opportunities. Regular staff appreciation initiatives. Regularly stocked canteen for meals, snacks and beverages while on duty. Free Car parking. Sick Benefit scheme. Personal locker where required. Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate. Use of fitness centre out of season. Compensation: Competitive salary #J-18808-Ljbffr
A leading hospitality group in Ireland is seeking a Maintenance Technician to ensure high standards of maintenance in their properties. Responsibilities include routine inspections, electrical and plumbing repairs, and conducting HVAC maintenance. Candidates should have relevant qualifications, 2-3 years of experience, and strong problem-solving skills. Benefits include competitive salary, discounts at the Spa and Golf course, and opportunities for professional development. #J-18808-Ljbffr
Job Title Reservations Agent Department Reservations Responsible To Reservations Manager /Revenue Manager Type of Contract Seasonal Main Purpose of Job To ensure that reservations are dealt with in a professional effective manner while maximising room and golf revenue using our systems to achieve this. This will be achieved through extending excellent customer service to all our guests. To ensure that the department provides a high level of customer service and meets the Forbes brand standard for all reservations. To be proficient using our PMS Opera, Opera Cloud, Lightspeed (Golf system), Book 4 Time (Spa system) and Res Diary (Restaurant system) and any new systems introduced. Training will be provided for staff if they do not have operational knowledge of the systems. To process reservations via the telephone and or email in an efficient and courteous manner, requesting all relevant information to make the Reservation. Thus, ensuring we have all the required information which is communicated to all relevant hotel departments–ensuring we meet and exceed guest expectations. To ensure that Housekeeping & Front Desk and other operations departments are aware of any special requirements for guests and VIP guests within the daily and weekly communication meetings, ensuring all guest requests are exceeded. To possess a strong knowledge of the region, the resort amenities, bedrooms, and suites and therefore sell all aspects of the resort. Follow the Revenue strategy as set out by the Revenue manager via Opera. Be familiar with Special offers and promotions on and offline. To ensure that a form of payment is secured for all reservations processed. To focus on all up-selling opportunities, promoting the various levels of accommodation on offer. Assist in training new personnel on all-reservations standards and procedures. Continuously report proactively on risks and opportunities to the Revenue Manager so that insight is created for team decision-making. To be able to use your initiative and plan for the future and possible consequences. Being pro‑active in getting tasks done and exceeding expectations of both guests and colleagues where possible. Support & respect team members on a day‑to‑day basis. Be knowledgeable on creating groups on our PMS (Opera) including weddings, as assigned by the Revenue manager. Liaise with Brides & Grooms throughout the wedding process. Meet the grooming standards as laid out by the company. Familiarise yourself with our Circle of Commitments which link to the desired behaviours that we expect all our employees to display. To undertake special duties or work outside the normal daily/weekly routine. To communicate sales enquiries for Rooms, Golf, Meeting rooms & dining to the Revenue and Sales manager as appropriate. Review no‑shows and cancellations and process charges according to the hotel policy. Liaise closely with the front office team as required on a daily basis. Familiarize yourself with our Trump Cornerstone & participate in Trump Talk Daily. Participate in Company training programmes as required. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening and Saturdays & some bank holiday Mondays. (9am‑5pm, 10am‑6pm). Flexibility required. To have a thorough knowledge of and adherence to the law with regard to the following company regulations: Fire regulations and procedures Health and safety regulations. Use discretion when dealing with guests at all times, adhering to GDPR rules & regulations. To ensure that all standards and procedures comply with the Finance Dept requirements. Health & Safety To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto. To ensure that reasonable care is taken for the health and safety of yourself, other employees, guests and any other person on the premises. To keep your work area tidy and safe and report any hazard, accident, loss or damage to management. To be aware of trained first-aid personnel on the premises and the location of the first aid box. To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for your place of work. To carry out and promote fire and accident drills as directed by the hotel safety officer. Other Duties The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management. Qualifying Criteria Computer literacy – Word, Excel. Proven track record. Professional telephone etiquette. A good mathematical skill base. Effective organisational skills. Strong team player. Excellent communication skills both written and verbal. Positive attitude, cheerful and courteous demeanour. Ability to remain calm whilst under pressure. Benefits Discounted staff and friends & family rates available in other group properties in the United States & UK. Discounts in our Spa, Hotel & Golf course. Opportunities to develop and grow through assisted educational opportunities. Regular staff appreciation initiatives. Regularly stocked canteen for meals, snacks and beverages while on duty. Free car parking. Sick benefit scheme. Personal locker where required. Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate. Use of fitness centre out of season. Compensation: To be discussed #J-18808-Ljbffr
A leading resort in West Clare Municipal District is looking for a Reservations Manager to oversee the Reservations department. The role includes managing day-to-day operations, optimizing revenue streams, and collaborating with various departments to ensure guest satisfaction. The ideal candidate will have over 3 years of supervisory experience in a 4/5-star market, strong communication skills, and excellent organizational abilities. The position offers competitive pay and a range of benefits. #J-18808-Ljbffr
Job Title Reservations Manager Department Reservations Reports To Revenue Manager Contract Type Maternity Leave Cover Job Purpose The Reservations Manager will plan, manage, organise and control the Reservations department on a day basis to ensure smooth and efficient operations and achieve maximum room revenue to meet revenue targets. Responsibilities Organise and manage the day‑to‑day operations of the reservations department, overseeing Golf, Accommodation and Spa revenue streams. Monitor and coordinate group reservations in conjunction with the Revenue Manager. Manage “The Chase” securing all required details for guests’ stays, ensuring information is accurate and departments have the required information. Liaise with the housekeeping department as required, ensuring inventory is up to date prior to guest arrival. Work closely with the Revenue Manager to achieve budgets and forecasts for each segment and to execute the strategy set by the Revenue Manager. Liaise with the Membership director to assist with owner and member & group bookings as required. Develop and build relationships with Wholesale Operators by assisting with reservations for Accommodation and Golf. Communicate sales enquiries for Rooms, Golf, Meeting rooms & dining to the Revenue and Sales manager as appropriate. Review no‑shows and cancellations and process charges according to the hotel policy. Be fully conversant on all aspects of Opera/Opera Cloud and Lightspeed (prior working knowledge is advantageous). Be fully aware of all types of bedrooms & suites, their facilities, and their locations in the resort. Assist in rate configuration where necessary. Adhere to Forbes standards for the reservations department. Work closely with the front office manager and reception team as required. Manage and resolve all guest issues, and provide training to new employees on all policies and procedures. Monitor Post Master Accounts and secure payments accordingly. Familiarise yourself with our Trump Cornerstone & participate in Trump Talk Daily. Participate in company training programmes as required. Work varied schedules (day, evening or Saturdays) to reflect the business needs of the hotel. Adhere to company regulations: fire regulations, health and safety regulations, GDPR rules & organic discretion when dealing with guests. Ensure standards and procedures comply with Finance Department requirements. Health & Safety Responsibilities Fulfil obligations under the Health & Safety at Work Act 1989 and any related legislation. Take reasonable care for the health and safety of yourself, other employees, guests and any other person on the premises. Keep your work area tidy and safe; report any hazard, accident, loss or damage to management. Be aware of trained first‑aid personnel and the location of the first‑aid box. Observe all safety rules and procedures, including those in the Health & Safety Statement for your place of work. Carry out and promote fire and accident drills as directed by the hotel safety officer. Other Duties The above is not intended to be exhaustive; you will be expected to comply with any reasonable requests or duties as directed by management. Qualifying Criteria Minimum 3+ years’ experience as a reservation supervisor or in a similar role in the 4/5‑star market. Computer literacy – Word, Excel, Google Docs. Proven track record. Professional telephone etiquette. Good mathematical skill base. Good organisational skills. Strong team player. Excellent communication skills, both written and verbal. Positive attitude, cheerful and courteous demeanour. Ability to remain calm whilst under pressure. Benefits Discounted staff and friends and family rates available in other group properties in the United States, Canada and the United Kingdom. Discounts in our Spa, Hotel & Golf course. Opportunities to develop and grow through assisted educational opportunities. Regular staff appreciation initiatives. Regularly stocked canteen for meals, snacks and beverages while on duty. Free car parking. Sick benefit scheme. Personal locker where required. Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate. Use of fitness centre out of season. Compensation: Competitive salary #J-18808-Ljbffr
Trump International Doonbeg isa coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world‑class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events. Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Ireland's best Hotel Restaurants, the Ocean View Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher. Certified as GREAT PLACE TO WORK®, Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living. Department Front Office Responsible To Rooms Division Manager Main Purpose of Job The Assistant Night Manager will assist in overseeing the entire Night Operation to ensure the Night Audit is processed efficiently during the hours of 11pm to 7am. They will assist in supporting, training and developing the Night team to ensure a professional and five‑star standard of service continues through the night. Liaises With Front Desk, Food & Beverage, Maintenance, Accommodation Main Duties Assist the Night Manager in interviewing, selecting, training, supervising and monitoring Associates to ensure the efficient operation of the Night team. Ensure consistency of five‑star service through consistent monitoring of standard operating procedures and ensure adherence to these standards by fairly and regularly holding Associates accountable for their performance. Supervise night team ensuring all team members adhere to international 5‑star standard operating procedures in terms of duties, attitude, grooming and performance. Assist the Night Manager in organising and conducting pre‑shift and departmental meetings, communicating any pertinent information to the team. Ensure adequate staffing levels and schedule and direct staff in their work assignments, providing supervision of all area of the business during the 11pm to 7am period. Ensure the building is secured during this night period. Control and manage the switchboard. Ensure that the night porter duties are carried out efficiently. Prepare guest room list identifying reservation details for Breakfast staff. Ensure express checkout guest bills are printed and delivered to Suites and Cottages. Post all relevant bar and restaurant charges. Check all bills for correct charging on the departure list for the subsequent day. Generate folio balance and room rate report. Follow the list of Night Audit procedures and generate the relevant report for the relevant departments. , organise transport, manage early tour departures in particular luggage coordination to facilitate timely departure. Prepare and calculate float and provide secure drop off of cash. Complete handover to Frontdesk Agents. In the event of late guest arrival, manage check in procedures according to appropriate standards. Facilitate early check out according to appropriate standards. Ensure Lounge Up is always updated at the end of each shift. Update Alice with any maintenance issues notified. Provide room service/bar service as requested by guest/member/owner. Ensure bar service is adhered to, in line with the hotel licensing regulations, deliver careful monitoring ensuring that no person under the age of 18 is served alcoholic beverages. Ensure the safety/security and comfort of members/guests and owners at all times by monitoring all areas for vulnerability. i.e. machinery, doors, equipment, gas fires and electrical devices. Solicit feedback from guests concerning food, beverages, service and improvement ideas. Maintain strong budget awareness with an understanding of revenue and expense detail and have the ability to manage costs effectively. Develop and implement cost‑saving and profit‑enhancing initiatives and ideas where appropriate. Address any customer concerns in a professional manner and notify management of same, using initiative to respond to the variety of guest requests that may arise. Maintain rapport with all departments and attend relevant meetings and training while ensuring that daily, weekly and annual rest breaks are adhered to. Health & Safety Ensure all fire and safety procedures have been carried out and recorded, as per the responsibilities of the role. Fulfil all obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto. Maintain knowledge of local and company hygiene, health & safety regulations. To rigidly follow and observe all hygiene and HACCP standards. To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other person on the premises. To keep work area clean, tidy and safe and report any hazard, accident, loss or damage to management. To be aware of trained first‑aid personnel on the premises and have knowledge of the location of first aid boxes / fire extinguishers / alarms. To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for your place of work. To carry out and promote fire and accident drills as directed by the hotel safety officer. To ensure all evacuation points are kept clear during the night shift. Other Duties The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management. Qualifying Criteria Degree or Diploma in Hospitality Management or equivalent experience. Previous supervisory experience Candidate must hold a full, clean, driving licence. Knowledge & experience of five‑star hospitality an advantage. An effective and fully involved Assistant Manager who is resourceful and self‑motivating. Good organisational and problem‑solving skills. Strong computer literacy skills with experience of the Microsoft suite. Excellent communication both written and verbal and strong interpersonal skills. Customer focused with positive attitude, cheerful and courteous demeanour. Ability to motivate and lead a winning team. Operates to a very high‑quality standard. Ability to work flexible hours. Ability to remain calm whilst under pressure. Must be over 18 years of age due to service of alcohol. Additional languages an advantage. First Aid certification an advantage. Benefits Regularly stocked canteen for meals, snacks and beverages while on duty. Staff discounts in our Hotel, Spa & Golf course. Discounted staff and friends and family rates available in other group properties in the United States, and the United Kingdom. Free Car parking. Regular staff appreciation initiatives. Opportunities to develop and grow through assisted educational opportunities. Sick Benefit scheme. Personal locker where required. Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate. Use of fitness centre out of season. Trump International Doonbeg isa coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world‑class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events. Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Ireland's best Hotel Restaurants, the Ocean View Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher. Certified as GREAT PLACE TO WORK®, Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living. JobTitle: Assistant Night Manager Department: Front Office Responsible To: Rooms Division Manager Main Purpose of Job: The Assistant Night Manager will assist in overseeing the entire Night Operation to ensure the Night Audit is processed efficiently during the hours of 11pm to 7am. They will assist in supporting, training and developing the Night team to ensure a professional and five‑star standard of service continues through the night. Liaises with: Front Desk, Food & Beverage, Maintenance, Accommodation MAIN DUTIES: Assist the Night Manager in interviewing, selecting, training, supervising and monitoring Associates to ensure the efficient operation of the Night team. Ensure consistency of five‑star service through consistent monitoring of standard operating procedures and ensure adherence to these standards by fairly and regularly holding Associates accountable for their performance. Supervise night team ensuring all team members adhere to international 5‑star standard operating procedures in terms of duties, attitude, grooming and performance. Assist the Night Manager in organising and conducting pre‑shift and departmental meetings, communicating any pertinent information to the team. Ensure adequate staffing levels and schedule and direct staff in their work assignments, providing supervision of all area of the business during the 11pm to 7am period. Ensure the building is secured during this night period. Control and manage the switchboard. Ensure that the night porter duties are carried out efficiently. Prepare guest room list identifying reservation details for Breakfast staff. Ensure express checkout guest bills are printed and delivered to Suites and Cottages. Post all relevant bar and restaurant charges. Check all bills for correct charging on the departure list for the subsequent day. Generate folio balance and room rate report. Follow the list of Night Audit procedures and generate the relevant report for the relevant departments. Programme early morning calls, organise transport, manage early tour departures in particular luggage coordination to facilitate timely departure. Prepare and calculate float and provide secure drop off of cash. Complete handover to Frontdesk Agents. In the event of late guest arrival, manage check in procedures according to appropriate standards. Facilitate early check out according to appropriate standards. Ensure Lounge Up is always updated at the end of each shift. Update Alice with any maintenance issues notified. Provide room service/bar service as requested by guest/member/owner. Ensure bar service is adhered to, in line with the hotel licensing regulations, deliver careful monitoring ensuring that no person under the age of 18 is served alcoholic beverages. Ensure the safety/security and comfort of members/guests and owners at all times by monitoring all areas for vulnerability. i.e. machinery, doors, equipment, gas fires and electrical devices. Solicit feedback from guests concerning food, beverages, service and improvement ideas. Maintain strong budget awareness with an understanding of revenue and expense detail and have the ability to manage costs effectively. Develop and implement cost‑saving and profit‑enhancing initiatives and ideas where appropriate. Address any customer concerns in a professional manner and notify management of same, using initiative to respond to the variety of guest requests that may arise. Maintain rapport with all departments and attend relevant meetings and training while ensuring that daily, weekly and annual rest breaks are adhered to. HEALTH & SAFETY Ensure all fire and safety procedures have been carried out and recorded, as per the responsibilities of the role. Fulfil all obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto. Maintain knowledge of local and company hygiene, health & safety regulations. To rigidly follow and observe all hygiene and HACCP standards. To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other person on the premises. To keep work area clean, tidy and safe and report any hazard, accident, loss or damage to management. To be aware of trained first‑aid personnel on the premises and have knowledge of the location of first aid boxes / fire extinguishers / alarms. To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for your place of work. To carry out and promote fire and accident drills as directed by the hotel safety officer. To ensure all evacuation points are kept clear during the night shift. OTHERDUTIES The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management. QUALIFYING CRITERIA Degree or Diploma in Hospitality Management or equivalent experience. Previous supervisory experience Candidate must hold a full, clean, driving licence. Knowledge & experience of five‑star hospitality an advantage. An effective and fully involved Assistant Manager who is resourceful and self‑motivating. Good organisational and problem‑solving skills. Strong computer literacy skills with experience of the Microsoft suite. Excellent communication both written and verbal and strong interpersonal skills. Customer focused with positive attitude, cheerful and courteous demeanour. Ability to motivate and lead a winning team. Operates to a very high‑quality standard. Ability to work flexible hours. Ability to remain calm whilst under pressure. Must be over 18 years of age due to service of alcohol. Additional languages an advantage. First Aid certification an advantage. BENEFITS Regularly stocked canteen for meals, snacks and beverages while on duty. Staff discounts in our Hotel, Spa & Golf course. Discounted staff and friends and family rates available in other group properties in the United States, and the United Kingdom. Free Car parking. Regular staff appreciation initiatives. Opportunities to develop and grow through assisted educational opportunities. Sick Benefit scheme. Personal locker where required.Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate. Use of fitness centre out of season. #J-18808-Ljbffr
A renowned hotel resort is looking for an Assistant Night Manager to oversee the Night Operations from 11pm to 7am. The candidate will support and train the Night team, ensuring adherence to five-star service standards. A Degree in Hospitality Management and previous supervisory experience are necessary. The role requires excellent communication and leadership skills, ability to solve problems efficiently, and a customer-focused approach. The resort offers a beautiful working environment in West Clare. #J-18808-Ljbffr
