Medical Information Specialist Italian & Spanish speaking Location: Cork, Ireland Fixed-term contract for 12 months with views of renewal Contingency contract with Bespoke Recruitment Full-time position based on a hybrid model with twice-a-week attendance in the office Required: EU Passport or Irish Stamp 4 Organisation Overview: Medical information provides answers to unsolicited medical requests from customers. Answers are created based on professional and scientific expertise and serve as an essential link between the company and customers (HCPs or patients, respectively). Careful listening to customer needs and adequately responding to customer inquiries is associated with a positive customer experience. Key Responsibilities Handling calls requesting product information from healthcare professionals and the general public. Answering calls in a courteous, professional manner with predefined answers/resources. Handling of queries from patients by providing balanced, accurate and non-promotional information. Identification of queries containing either adverse events or product quality complaints and handling these in accordance with the appropriate standard operating procedures. Accurate recording of all medical communication transactions into the medical information database. Documentation is to be concise, thorough, and accurate in accordance with Good Documentation Practices. Facilitates fulfilment of customers’ requests. Escalate all enquiries without predefined answers according to defined processes. Other duties and special projects that are assigned by management. Utilize computer technology to handle high call volumes. Share the most effective methods and practices with colleagues to satisfy customer needs and provide input/feedback to continuously improve daily processes. Maintains and enhances product and organizational knowledge. Supports organizational changes. Demonstrates flexibility in providing coverage and/or availability for the front line via scheduling adjustments for unexpected absences, events, or call volume variances. Participate in internal and external educational opportunities relevant to the Medical Information or customer service environment. Attend team meetings regularly. Respond to Crisis/Red Flag calls and refer to Medical Information staff until resolution. Integrate compliance into daily activities. Comply with any corrective actions. Cooperate with investigations, monitoring and audits. Basic Qualifications Bachelor’s degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care, natural sciences, pharmacy, nutritional specialists or a related discipline, or relevant equivalent business experience. Sound background to understand national healthcare systems and organizational hierarchies. Excellent active listening skills with effective verbal skills to respond to customers in a rational and empathetic manner. Excellent written skills to respond to customers’ queries succinctly, accurately and objectively. Able to respond flexibly and empathetically to customer needs, managing their expectations effectively. Proactive, analytical and pragmatic approach to problem solving. Able to work under pressure, juggling short deadlines, multiple priorities and concern for maintaining standards. Effective prioritization showing ability to be flexible whilst meeting customer needs and managing their expectations. Experience with software packages such as Word, Excel and Outlook. Seniority level Entry level Employment type Contract Job function Customer Service, Consulting, and Administrative Industries Pharmaceutical Manufacturing, Hospitality, and Office Administration #J-18808-Ljbffr
Dutch fluent AI Quality Moderator Location: Cork, office based Mon-Fri business working hours Salary: 36K Permanent As a Specialist, you will play a pivotal role in refining and enhancing AI-powered advertising systems. You will be at the forefront of defining a solution in an uncharted domain, where existing benchmarks are absent. This calls for a team that excels in crafting exceptional data-driven products despite limited resources, embracing the challenge of creating excellence where no precedent exists. Your expertise will be instrumental in shaping the future of AI-driven advertising, contributing to the creation of a data product that sets new standards in the industry. To achieve this, our Specialist should be a highly collaborative person, work very well and comfortably in groups, methodical, an excellent communicator, and will be working through big data sets and several sets of guidelines to identify areas of opportunity across the entire ecosystem. Role Responsibilities: Data analysis and management: Be the expert on the assigned guidelines to foresee and pre-empt quality issues and continuously improve the quality of our data. Provide a set amount of outputs on a weekly basis, continuously learn new guidelines and adapt to the changes. Provide high-quality feedback: Review work submitted by a large remote-based workforce and collaborate with team members regularly to write qualitative reports. Creation and delivery of training material through the creation of eLearning materials, online video production, and webinar hosting to support performance improvement processes. The role will require a high degree of confidence and experience using internet-based technologies and online research. Flexibility to adjust to frequent changes in line with customer requirements and project evolution. Role Requirements: Dutch fluent Understanding of data labeling, annotation, and evaluation methodologies - Required Previous quality control experience is a plus. Experience with SQL, HTML would be desirable. Oral and written comprehension. Appropriate use of language. Google Workspace - Intermediate. Familiarity with ethical considerations and challenges in AI, particularly in the context of advertising. #J-18808-Ljbffr
Contract: 12 months via Bespoke Recruitment Medical Information provides answers to unsolicited medical requests from customers. Answers are created based on professional and scientific expertise and serve as an essential link between the company and customers (HCPs or patients, respectively). Careful listening to customer needs and adequate responding to customer inquiries is associated with a positive customer experience. Medical Information Contact Center Agents combine technical knowledge and communication expertise to deliver relevant answers that are meaningful and relevant to customers. Responsibilities: Provide a timely, professional, and quality response to medical/pharmaceutical inquiries from customers (e.g., healthcare professionals, patients). Align to the standard with a focus on customer experience (CX) and technical devices. Document all customer interactions (including inquiries, Product Complaints, and Adverse Events) in the appropriate computer systems and follow the appropriate business procedures to ensure regulatory compliance. Process Replacement and Retrieval of specific products using the agreed processes with the relevant Vendors. Requirements: Diploma or Degree qualified (or equivalent) preferably in healthcare, natural sciences, pharmacy, or nutrition, or relevant business experience (e.g., Medical or pharmaceutical technical assistant, medical sales representative, document management expertise). Excellent active listening skills with effective verbal skills to respond to customers in a rational and empathetic manner. Good written skills to succinctly, accurately, and objectively respond to customer queries. Fluent English and German speaker. Able to respond flexibly and empathetically to customer needs, managing their expectations effectively while maintaining standards. Experience with databases and document management systems. #J-18808-Ljbffr
German fluent AI Quality Support (Reviewer) Location: Cork, office based Mon-Frid business working hours Salary: 36K Permanent As an Specialist you will play a pivotal role in refining and enhancing AI-powered advertising systems. You will be at the pioneer of defining a solution in an uncharted domain, where existing benchmarks are absent. This calls for a team that excels in crafting exceptional data-driven products despite limited resources, embracing the challenge of creating excellence where no precedent exists. Your expertise will be instrumental in shaping the future of AI-driven advertising, contributing to the creation of a data-product that sets new standards in the industry. To achieve this, our Specialist should be a highly collaborative person, work very well and comfortably in groups, methodical, an excellent communicator, and will be working through big data sets and several sets of guidelines to identify areas of opportunity across the entire ecosystem. Role Responsibilities: Data analysis and management: Be the expert on the assigned guidelines in order to foresee and pre-empt quality issues and continuously bring improvement to the quality of our data. Provide a set amount of outputs on a weekly basis, continuously learn new guidelines and adapt to the changes. Provide High-quality feedback: Review work submitted by a large remote-based workforce and collaborate with team members on a regular basis to write qualitative reports Creation and delivery of training material through the creation of eLearning materials, online video production and webinar hosting, to support performance improvement processes. The role will require a high degree of confidence and experience using internet-based technologies and online research Flexibility to adjust to frequent change in line with customer requirements & project evolution Role Requirements: German fluent Understanding of data labeling, annotation, and evaluation methodologies.- Required Previous quality control experience is a plus Experience with SQL, HTML, would be desirable Oral and written comprehension Appropriate use of language Google Workspace- Intermediate Familiarity with ethical considerations and challenges in AI, particularly in the context of advertising. #J-18808-Ljbffr
CEO: Senior Recruitment Expert / Making Recruiting Easier For Companies & Finding a Job Exciting for Bilingual Speakers Role Responsibilities: Data analysis and management: Be the expert on the assigned guidelines in order to foresee and pre-empt quality issues and continuously bring improvement to the quality of our data. Provide a set amount of outputs on a weekly basis, continuously learn new guidelines and adapt to the changes. Provide High-quality feedback: Review work submitted by a large remote-based workforce and collaborate with team members on a regular basis to write qualitative reports. Creation and delivery of training material through the creation of eLearning materials, online video production and webinar hosting, to support performance improvement processes. The role will require a high degree of confidence and experience using internet-based technologies and online research. Flexibility to adjust to frequent change in line with customer requirements & project evolution. Role Requirements: German or Dutch fluent. Understanding of data labeling, annotation, and evaluation methodologies - Required. Previous quality control experience is a plus. Experience with SQL, HTML, would be desirable. Oral and written comprehension. Appropriate use of language. Google Workspace - Intermediate. Familiarity with ethical considerations and challenges in AI, particularly in the context of advertising. Seniority level Associate Employment type Full-time Job function Quality Assurance, Advertising, and Marketing Industries Marketing Services #J-18808-Ljbffr
