Dublin, Ireland Join Udemy. Help define the future of learning. Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact. Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead. Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home. Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays. Communication : You're an active listener and naturally curious, with a genuine interest in understanding your prospects' pain points, challenges, and needs. You are an effective communicator who articulates the value proposition of Udemy Business. You build rapport and trust with prospects through active listening and clear communication, which is critical for successful engagement and conversion. Coachability : You demonstrate a growth mindset by being open to learning and feedback is critical in a constantly evolving sales environment. You adapt quickly to new sales tools, methodologies, and market trends. You embody our value of “Courageously Experimental” when testing different approaches and strategies to find what works best for your process and prospects. Time Management : Time management skills are crucial for efficiently prioritizing tasks and allocating time to activities that yield the highest returns, such as prospecting, qualifying leads, and engaging with prospects. You excel at managing your own calendar, efficiently utilizing your time to complete mission-critical tasks. You will maximize your productivity and increase your chances of meeting or exceeding sales targets by following processes and managing your pipeline closely. Drive : You strive to set ambitious yet achievable goals and take proactive steps to pursue and exceed them. You demonstrate a strong drive and are motivated by challenges and setbacks, viewing them as opportunities for growth and improvement. You are not afraid to fail when faced with challenges and objections, but view failure as an opportunity to learn and grow. About this role As an Account Development Representative, you’ll play an integral role in expanding our footprint in the EdTech space to achieve Udemy’s mission of becoming the #1 learning organization in the world. You will strategize with your paired Account Executives, reach out to Fortune 1000 companies, and provide valued insights and stories that showcase Udemy Business’s unique value proposition. With a plethora of innovative sales automation tools at your fingertips, you will become a prospecting master, continually learning new skills that will prepare you for a long and illustrious career in sales (or any path you decide to take). Our most successful team members embody the Udemy values of Lead the Way, Embody Ownership, Act as One Team, Relentless Focus, and Never stop Learning, and are hungry to make an impact in driving our business forward. What you’ll be doing Building pipeline across the Enterprise business leveraging multiple sales channels to drive high-impact conversations: phone through Nooks, email, LinkedIn, and gifting in partnership with our ABM team. Becoming a powerful storyteller who clearly and confidently conveys Udemy Business value across our key customers and across leaders who are new to the Udemy brand. Leveraging the most in-demand sales tools to drive efficiency, review key metrics, and optimize processes (Salesloft, Salesforce, ZoomInfo, LinkedIn Sales Navigator, Qualified, Orum, Gong). Collaborating with Account Executive partners to identify key buying signals and to develop a strong action plan to build brand awareness and set meetings. Mastering core sales skills: Call effectiveness, time management, territory planning and execution, sales tools, and digital strategy. Embracing the opportunity to enhance Udemy’s inclusive culture by championing yourself and the wins of others in a hybrid environment. What you’ll have Strong experience in a customer-facing role and an interest in a future career in sales Fluency in both Italian and Spanish Experience with 1+ years of lead qualification, business development, or similar skills, and a track record of success Excellent written and verbal communication skills Outstanding organizational and time-management skills A growth mindset that is recognizable by your peers We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy: We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it. Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend. Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success. We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. Why work here? You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you. AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways. You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact. You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction. You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs? Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together. Our Benefits Start with U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits ,Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process. Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies. At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you! Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website How did you hear about us? Select... Have you engaged with Udemy through any of the following means? (Select all that apply) Select... We want to understand all of the ways that you have interacted or been exposed to Udemy so that we can continue to invest in efforts that resonate with candidates. Have you ever been employed by Udemy in a Full-Time Position or Internship? Select... Do you now or will you in the future require Visa Sponsorship to work? * Select... Saying "No" to this question indicates you are eligible to working and do not require sponsorship This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.Are you able to work in this capacity? * Select... Demographic Questions Voluntary Self-Identification To support our inclusive recruiting process and for reporting purposes, we welcome you to participate in the self-identification survey. This survey is confidential, voluntary and anonymous. We believe everyone has something special to give – their authenticity, empathy, unique backgrounds. At Udemy, we make a promise to each other to respect that and be kind. And because we believe the best ideas are born as a result of people from all walks of life coming together, we work hard to create an inclusive space for all. As part of Udemy’s Equal Employment Opportunity policy, we don’t discriminate based on any protected group status under any applicable law. So rest assured, whatever your decision, the survey will no t be considered in the hiring process or thereafter. By checking this box, I consent to BEDI Partnerships collecting, storing, and processing my responses to the demographic data surveys above. #J-18808-Ljbffr
A tech education company in Dublin is seeking an Account Development Representative to expand its presence in the EdTech space. The role includes building pipeline through various sales channels, collaborating with Account Executives, and mastering core sales skills. Ideal candidates will have customer-facing experience, fluency in Italian and Spanish, and a passion for sales. You will enjoy benefits like professional development opportunities and a flexible work environment. #J-18808-Ljbffr
A leading educational technology company in Dublin is seeking a Senior Software Engineer to enhance user authentication features while focusing on security for millions of global users. The role demands strong skills in Kotlin/Java and modern frameworks, alongside mentorship responsibilities. This is an in-office position with flexibility for remote work on Mondays and Fridays. Join a team dedicated to learning and continuous improvement. #J-18808-Ljbffr
Join Udemy. Help define the future of learning. Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact. Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead. Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home. Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays. Extensive knowledge of cloud technologies, with AWS experience being highly advantageous. Proven expertise in managing containerized workloads using Kubernetes in production environments. Proficiency in programming languages such as Python, Golang, or Kotlin. Strong familiarity with infrastructure-as-code (IaC) tools like Terraform and Helm. About this role As a Senior Site Reliability Engineer at Udemy, you’ll play a critical role in managing and evolving our infrastructure, from our CDN to our databases. You’ll oversee and improve tools like Helm and Terraform, build development environments that empower our engineering teams, and enhance reliability standards across the organization. Collaborating closely with dev teams, you’ll also design internal tools in Python and Golang while responding to incidents and driving best practices in reliability. What you’ll be doing Working with the SRE team on projects to enhance and optimize our infrastructure and tooling in collaboration with the SRE team and engineering teams across Udemy. Championing SRE best practices throughout Udemy's engineering organization. Designing and implementing powerful, scalable tools to meet internal customer demands. Supporting and maintaining platforms like Kubernetes clusters and CI/CD pipelines. Contributing to incident management, identifying root causes, and driving continuous reliability improvements. Participating in the on-call rota to support mission‑critical systems. What you’ll have Hands‑on experience managing Kubernetes clusters and cloud environments at scale. Solid expertise in deploying infrastructure using infrastructure‑as‑code tools. Strong proficiency in writing tools and applications using languages such as Python, Golang, or Kotlin. Proven capability of being part of an on‑call rotation and managing incidents effectively. A track record of working with diverse engineering teams, providing guidance on best practices for reliability and scalability. Excellent communication skills with a collaborative mindset, including the ability to both give and receive feedback constructively. We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you! Why work here? You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you. AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways. You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact. You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction. You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs? Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together. Our Benefits Start with U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits ,Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region‑specific benefits, please refer to the information provided during the hiring process. Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies. At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you! #J-18808-Ljbffr
Join Udemy. Help define the future of learning. Udemy is an AI‑powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real‑world impact. Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead. Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home. Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in‑office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays. Craftsmanship: You take pride in building performant, scalable, and maintainable backend and frontend services. You write clean code, pay attention to detail, and leverage modern frameworks to deliver high‑quality service capabilities. Ownership: You lead by example, taking initiative and accountability for your work. You independently scope, execute, and drive projects forward, while proactively resolving blockers and raising the bar for your team. Execution: You break down moderately complex problems into milestones and deliverables. You optimize for impact, focus on scalable solutions, and help your team ship reliably and iteratively. Collaboration: You work closely with cross‑functional peers to deliver service capabilities. You clearly communicate technical tradeoffs and foster alignment across engineering, product, and other stakeholders. Problem Solving: You approach problems with analytical rigor and a systems mindset. You debug effectively, identify root causes, and contribute to solutions that improve both the product and team workflows. Learning Mindset: You embody Udemy’s spirit of continuous learning. You stay up to date on best practices, seek feedback, and help others grow through knowledge‑sharing and mentoring. About this role Udemy is searching for a Senior Software Engineer who embodies our values of authenticity, continuous learning, experimentation, being results‑oriented, and being individually humble, yet collectively proud. We expect you to be comfortable with a combination of frontend and backend technologies. Our ideal candidate will be comfortable addressing complex problems, including navigating projects with ambiguous parameters. You will be joining our Trust & Identity team to build high‑impact, customer‑facing authentication features that support millions of learners and instructors worldwide. You’ll help protect our users from security risks and abuse while modernizing our login and signup experiences using the latest authentication standards. You’ll also deepen your expertise by anticipating how bad actors might target our platform and implementing safeguards that keep our community safe. As an organization, we are always learning. This manifests in our habitual learning approach, constructive debates and utilizing our own platform for continuous development. Your dedication to growth, openness to robust discussions and leveraging our solutions for learning will be pivotal to your success. What you’ll be doing Writing code using your skills in Kotlin/Java, Spring Boot, Kafka, MySQL, DynamoDB, Redis/Elasticache, GraphQL, Kubernetes and user interfaces in ReactJS, Typescript, MobX or closely related technologies to meet your team’s objectives. Deploying, monitoring and maintaining a set of critical services in our infrastructure using Datadog and FireHydrant Signals. Building user experiences that adhere to a high level of accessibility standards. Applying analytical problem solving, cross‑functional communication, and systems thinking to ensure smooth execution of product features. Optimizing code and processes to help your team achieve their goals. Leading, coordinating, executing, and delivering projects at scale. Managing complexity within your team while concurrently interacting with teams in adjacent domains. Work closely with product, design and other team partners to ensure our implementations meet business outcomes. Mentoring and teaching engineers junior to you. What you’ll have Have a BS/MS in CS or equivalent discipline; or equivalent alternative degree or work experience. 5+ years of professional software development experience. Technical competence in some of the following technologies or similar, Kotlin/Java, Spring Boot, Kafka, SQL, GraphQL, Kubernetes. Practitioner in some of the following technologies or similar, ReactJS, Typescript, frontend state management, HTML, CSS. Solid understanding of domain‑driven design, event‑driven development and monolith decomposition patterns. Analytical problem solving, cross‑functional communication, and systems thinking skills. Ability to break moderately complex problems and projects into deliverable milestones. We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we’d love to hear from you! Why work here? You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you. AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways. You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact. You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction. You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs? Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together. Our Benefits Start with U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region‑specific benefits, please refer to the information provided during the hiring process. Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies. At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we’d love to hear from you! Demographic Questions To support our inclusive recruiting process and for reporting purposes, we welcome you to participate in the self‑identification survey. This survey is confidential, voluntary and anonymous. We believe everyone has something special to give – their authenticity, empathy, unique backgrounds. At Udemy, we make a promise to each other to respect that and be kind. And because we believe the best ideas are born as a result of people from all walks of life coming together, we work hard to create an inclusive space for all. As part of Udemy’s Equal Employment Opportunity policy, we don’t discriminate based on any protected group status under any applicable law. So rest assured, whatever your decision, the survey will not be considered in the hiring process or thereafter. By checking this box, I consent to BEDI Partnerships collecting, storing, and processing my responses to the demographic data surveys above. #J-18808-Ljbffr
A prominent online learning platform seeks a Senior Site Reliability Engineer to enhance its infrastructure and tooling. The role involves managing Kubernetes clusters, collaborating with engineering teams, and implementing site reliability best practices. Ideal candidates have experience in cloud technologies and proficiency in programming languages like Python and Golang. This position requires in-office work three days a week in Dublin, Ireland. #J-18808-Ljbffr
Director, EMEA Strategic Enterprise Sales Dublin, Ireland Join Udemy. Help define the future of learning. Udemy is an AI‑powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real‑world impact. Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead. Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home. Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in‑office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays. This role is based in Dublin. Leadership & People Development Extensive experience directly managing Enterprise sales account executives (at least 10 years experience is a necessity). Coaching‑first approach: Builds and develops high‑performing account executives through mentoring, deal coaching, and skill development. Inspiring leadership: Sets a vision, motivates teams, and fosters resilience in highly competitive environments. Talent management: Experience in successful staff retention & hiring is critical to this role. Regional go‑to‑market expertise: Understands how to tailor strategies and sales execution across the major EMEA geographies. Cultural intelligence: Experience leading across diverse cultures, languages, and regulatory environments. Customer‑Centric Approach Executive presence: Experience building trusted relationships with C‑level – CEO, CHRO, CIO, CFO, etc. Experience in leading teams in this manner. Solution selling: Skilled in value‑based and consultative sales methodologies (e.g., MEDDPICC). Operational Excellence Data‑driven management: Uses CRM, systems, tools and sales analytics in an effective and efficient manner to drive accountability, forecast accuracy, and decision‑making. Scalable processes: Establishes frameworks for deal reviews, territory planning, and account prioritization. Cross‑functional alignment: Collaborates with customer success, sales operations, marketing, product, legal, finance, etc. to support enterprise growth. Change Leadership & Adaptability Resilient in disruption: Manages uncertainty, such as shifting market dynamics, competition, or geopolitical challenges. Transformation leader: Successful track record of guiding teams through change – internal changes, digital transformation, AI adoption, etc. Ability to adapt quickly in a fast‑paced, scale‑up/start‑up environment, and an interest in helping build sustainable processes. About this role The Director, EMEA Strategic Enterprise Sales based in Ireland will play an active role as a member of the EMEA senior sales leadership team and will be responsible for overseeing the daily and long‑term goals of their team and the overall business. In this role, you will often be responsible for setting and adjusting sales goals based on deep knowledge of our customers with your analytical mindset. Additionally you will be responsible for training, coaching and mentoring your field Strategic Enterprise Sales team as well as collaborating with additional internal/external partners at all levels and various locations. What you’ll be doing Lead a highly experienced team of strategic enterprise Account Executives focused on positioning and selling our solutions to our top EMEA customers & prospects. Drive top‑line revenue growth through new customer acquisition and solution expansion within our existing account base. Own and manage team forecasting and pipeline opportunity development and reporting. Develop, coach and lead your team to perform at a high level. Connect with and influence customers and prospects at the senior leadership level. Establish strategic plans and objectives to drive desired business growth. Partner with internal Udemy Business teams to drive market growth and team performance, including related sales, marketing and support resources. Develop and manage talent pipeline to drive team growth. Travel with your team members to visit customers and prospects across the region. What you’ll have 10+ years of experience in successful sales leadership, including leading Enterprise Account Executives. Ability to speak more than one European language preferred. Demonstration of recent positive sales results in a leadership position required. Demonstrated ability to lead and grow sales professionals, maximizing performance and exceeding team goals. Experience developing and executing regional sales plans and forecasts, addressing new customer acquisition and existing customer growth. A proven track record for hiring, developing, motivating, and retaining key talent Strong drive for results, while retaining a focus on consistently delivering a great customer experience. Creativity and proficiency in supporting sales cycles, including “top of funnel” prospecting activity, opportunity qualification, developing joint close plans, negotiating and closing sales, and driving upsells. Proven effectiveness working across functional teams. SaaS Human Capital/Talent Management software experience, a plus. Why work here? You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you. AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways. You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact. You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction. You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs? Our Benefits Start with U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits pages to get an understanding of some of the benefits we offer. For details on region‑specific benefits, please refer to the information provided during the hiring process. Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies. At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you! #J-18808-Ljbffr
Customer Success Manager, Pooled (French-Speaking) Dublin, Ireland Join Udemy. Help define the future of learning. Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact. Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead. Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home. Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays. About Your Skills Consultative customer service: You excel at diagnosing customer needs and blockers, providing appropriate solutions, and driving toward mutual accountability for action that enhances overall engagement and value. You think critically as you prepare for every call and are quick on your feet live. You meet customers where they are to demonstrate success in terms they value, can coach toward ROI and business impact, helping customers realize the full potential of their investment in Udemy's learning solutions. Revenue protection: You are passionate about enhancing customer satisfaction and success with products and services to reduce churn and increase expansion opportunities. You have sharp business acumen and are consistently great at proactively identifying risks and opportunities. You are acutely aware of the relationship between successfully leading customers toward their desired learning objectives and revenue outcomes. Tech-forward, systems-minded: You don’t limit your thinking to how to deliver outcomes for customers via conversation; you also lean into innovative, technical solutions to help scale success. You gravitate toward AI, scalable systems, processes, and self-serve solutions to support customer outcomes. Data-driven: Whether you’re preparing for a customer value review or building out a playbook that can impact thousands of customers, data is at the center of shaping how you learn about customers, how you make recommendations for what happens next, and how you prove impact. About This Role As a Customer Success Manager for our Pooled customer service segment (French-speaking markets), you will be responsible for executing consultative sessions that drive engagement, prove value, and protect revenue for customers in both French and English-speaking markets. In our inaugural year for a Pooled service model, you will have the opportunity to design, test, and iterate with leadership. This role offers access to work with diverse customers across various industries and countries in EMEA, helping Udemy deliver learning outcomes and business impact through our platform. You will play a critical role in driving customer retention, expansion, and advocacy within the region. What You'll Be Doing Execute on engagement sessions and support our French and English-speaking customers, ensuring they derive concrete value from every touchpoint with us in support of their learning and business outcomes Ensure that we are looking around corners to mitigate risk and identify opportunities with each customer interaction Collaborate effectively with cross-functional teams such as Sales, Renewals, and Support to drive revenue outcomes and improve the customer experience Work with leaders in support of our digital and programmatic strategies. You will pattern match and make recommendations for how we iterate on key milestone meeting offerings, and design playbooks for the broader Pooled Customer Success team. Analyze customer usage data and engagement metrics to proactively identify at-risk accounts and expansion opportunities. Advocate for customer needs internally and provide feedback to Product What You'll Have Fluency in French and English 3+ years of experience in customer success, account management, or client-facing roles, preferably in SaaS or technology Proven ability to deliver value to customers in consultative settings and work through ambiguity and/or absence of robust client information Strong analytical skills with experience using data to drive decisions and identify trends, and recommend and execute on scalable solutions Experience with CRM systems and customer success platforms Strong communication and presentation skills, both written and verbal Consistent discipline around data hygiene and documentation of customer interactions Results-oriented mindset with a track record of meeting or exceeding customer success metrics Why work here? You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you. AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways. You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact. You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction. You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs? Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together. Our Benefits Start with U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process. Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies. At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you! #J-18808-Ljbffr
Join Udemy. Help define the future of learning. Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact. Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead. Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home. Extensive knowledge of cloud technologies, with AWS experience being highly advantageous. Proven expertise in managing containerized workloads using Kubernetes in production environments. Proficiency in programming languages such as Python, Golang, or Kotlin. Strong familiarity with infrastructure-as-code (IaC) tools like Terraform and Helm. About this role As a Staff Site Reliability Engineer at Udemy, you’ll play a critical role in managing and evolving our infrastructure, from our CDN to our databases. You’ll oversee and improve tools like Helm and Terraform, build development environments that empower our engineering teams, and enhance reliability standards across the organization. Collaborating closely with dev teams, you’ll also design internal tools in Python and Golang while responding to incidents and driving best practices in reliability. What you’ll be doing Leading projects to enhance and optimize our infrastructure and tooling in collaboration with the SRE team and engineering teams across Udemy. Acting as a mentor to other engineers on the SRE team, fostering growth and technical development. Championing SRE best practices throughout Udemy's engineering organization. Designing and implementing powerful, scalable tools to meet internal customer demands. Supporting and maintaining platforms like Kubernetes clusters and CI/CD pipelines. Contributing to incident management, identifying root causes, and driving continuous reliability improvements. Participating in the on-call rota to support mission-critical systems. What you’ll have Hands-on experience managing Kubernetes clusters and cloud environments at scale. Solid expertise in deploying infrastructure using infrastructure-as-code tools. Strong proficiency in writing tools and applications using languages such as Python, Golang, or Kotlin. Proven capability of being part of an on-call rotation and managing incidents effectively. A track record of working with diverse engineering teams, providing guidance on best practices for reliability and scalability. Excellent communication skills with a collaborative mindset, including the ability to both give and receive feedback constructively. We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you! #LI-SO1 Why work here? You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you. AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways. You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact. You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction. You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs? Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together. Our Benefits Start with U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits ,Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process. Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies. At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you! Demographic Questions To support our inclusive recruiting process and for reporting purposes, we welcome you to participate in the self-identification survey. This survey is confidential, voluntary and anonymous. We believe everyone has something special to give – their authenticity, empathy, unique backgrounds. At Udemy, we make a promise to each other to respect that and be kind. And because we believe the best ideas are born as a result of people from all walks of life coming together, we work hard to create an inclusive space for all. As part of Udemy’s Equal Employment Opportunity policy, we don’t discriminate based on any protected group status under any applicable law. So rest assured, whatever your decision, the survey will not be considered in the hiring process or thereafter. By checking this box, I consent to BEDI Partnerships collecting, storing, and processing my responses to the demographic data surveys above. #J-18808-Ljbffr
Customer Success Specialist (Italian speaking) Dublin, Ireland Join Udemy. Help define the future of learning. Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact. Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead. Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home. Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in‑office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays. Prioritisation Manage the success of a portfolio of 300-400 Udemy Business (UB) customers who are investing in the platform for their team, department, or small organization Negotiation: Help to influence negotiations alongside Renewal Management Team and partner with Sales to achieve upsell targets Presenting : Lead customer meetings along the full lifecycle: Kick off, Partnership Planning, Executive Business Reviews, Renewals meetings (and any ad hoc meetings) Project Management: Support/develop projects and tasks related to the broader Customer Success team across geo locations and business segments Teach: Conduct online trainings for existing and new customers and be able to teach customers how to drive a learning culture About this role We are looking for a Customer Success Specialist to join our Commercial Customer Success team in our EMEA Headquarter in Dublin. At the heart of this role is to partner with corporate customers post‑sale to drive adoption and ensure customer satisfaction, growth and retention. We’re a global team looking for someone who is passionate about making our customers successful. To achieve this, we leverage a combination of automated programs, 1:many strategies and thoughtful human intervention when it’s most impactful. We have established processes, however, our nature is to always be on the look out for smarter and more scalable ways of doing our work. If a fast‑paced environment is what you thrive in, this role might be just the right one for you! You will report to the EMEA Manager of Commercial Customer Success. This role is a hybrid role and attendance in our Dublin office is required 3 days a week. What you’ll be doing Manage the success of a portfolio of 300-400 Udemy Business (UB) customers who are investing in the platform for their team, department, or small organization Be an expert on the UB Platform with a deep understanding of our technology, content and different product and service offerings Partner with Renewal Management Team and with Sales to achieve upsell targets Lead customer meetings along the full lifecycle: Kick off, Partnership Planning, Business Reviews, Renewals meetings (and any ad hoc meetings) Proactively monitor our customer base looking for both red flags and opportunities to increase revenue Be a voice of the customer and proactively communicate customer feedback to cross‑functional teams Effectively manage product onboarding and implementation for new customers Conduct online trainings for existing and new customers Respond to questions from customers directly or route questions to appropriate resources for training or support Support additional projects and tasks related to the broader Customer Success team What you’ll have Intensely curious, lifelong learner, resourceful, gets stuff done 1-2 years of B2B SaaS customer success, account management, consulting and/or sales experience Love for teamwork and commitment to building a world‑class customer experience Outstanding verbal and written communication skills Superior project, time management and organizational skills Excellent attention to detail Ability to adapt quickly and thrive in a fast‑paced environment, but also an interest in helping build sustainable processes Language fluency in Italian Experience managing accounts using Salesforce is preferred, but not required Experience with Zendesk is preferred, but not required Why work here? You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you. AI is real here. We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways. You’ll own your work. We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact. You’ll build with others. We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction. You’ll see your impact. What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs? Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together. Our Benefits Start with U Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits pages to get an understanding of some of the benefits we offer. For details on region‑specific benefits, please refer to the information provided during the hiring process. Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies. At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we’d love to hear from you! #J-18808-Ljbffr
