Job Description This is an ideal opportunity for an outgoing individual who thrives on offering excellent customer service and loves to communicate with others. This is a dynamic and busy role in our Front of House and has direct communication with our guests. This is a full time permanent position, 5 days over 7 days, shift work. Three shift patterns available spanning the hours of 8 am to 8 pm. Occasional night work for cover. The duties include (but are not limited to): Welcome our guests on the steps of the House as they arrive Meet and greet our guests Responsible for guest luggage and parking of expensive vehicles Assist guests in their allocated rooms Have an almost constant presence in the public areas and entrance hall Answer the house telephone in a courteous and helpful manner, taking messages on behalf of guests and management and ensuring such messages are passed on promptly and accurately Offer the best possible advice to guests on the House and Demesne and complete daily house tours Assist guests with all Demesne activities Issue and maintain all sports equipment and golf buggies Restock, clean and maintain all public fireplaces Keep public areas tidy and check on guests without intruding on their privacy Help other departments when necessary Converse with guests, provide information and direct them as required If you are a team player, have a passion for customer service, have excellent communication skills and want to work in a 5 star luxury property surrounded by natural beauty, then we want to hear from you. Additional Information Please only apply if you are legally able to work in Ireland Excellent Employee Benefits on offer, including a generous service charge and gratuity policy Rural location and small property (21 bedrooms) with limited staff accommodation available, which is a short distance from the property. #J-18808-Ljbffr
Ballyfin Demesne in Ireland is seeking a dedicated full-time bartender. The role includes welcoming guests, managing the pre-dinner drinks section, and ensuring high standards of service. Ideal candidates will have excellent knowledge of traditional drinks, cocktails, and wines, alongside exceptional communication skills. Flexibility with hours is required as they will vary. This position emphasizes commitment to customer service excellence and the ability to train junior staff members. #J-18808-Ljbffr
Company Description Ballyfin is a 5 Star luxury country house hotel in the heart of Ireland at the foot of the Slieve Bloom Mountains. The Estate spans 614 acres and is full of history, tranquility and great natural beauty. With only 20 Bedrooms, and a private one‑bedroom Gardeners Cottage, the house has long been admired as the most lavish Regency mansion in Ireland. Having opened in May 2011 after 8 years of restoration, we offer the very best of Irish hospitality in the most beautiful surroundings imaginable. Our 5 star luxury property offers the perfect place for a break from the modern world and offers discretion and privacy like few other destinations. Ballyfin Demesne is only one of two properties in Ireland who have been awarded Three Michelin Keys. In 2024, our Executive Head Chef Richard Picard‑Edwards was successful in gaining Ballyfin's first Michelin Star which we have proudly retained in 2025/2026. Job Description We currently have an exciting opportunity for an outgoing, organised and passionate individual to join our busy Reservations team. This full‑time position works 5 days over 7 days on a shift basis between 8:00 am and 7:30 pm. The role is part of a five‑member team and involves working in a friendly environment. Responsibilities Welcome guests on arrival to Ballyfin with the Butlers, meet from car at front of steps, welcome into the house, offer hand towels and arrival drinks. Give them a brief tour of the reception rooms, explain meal times and dining options, show into lunch if required. Show guests to bedrooms if/when their room is ready for check‑in. Draft the daily meeting sheet for the 11:30 am meeting with information relevant to all departments. Check rooms in on the system when they are in‑house and verify that all room rates are correct. Check room bills for departure that day and ensure no errors. Arrange all guest requests seamlessly, anticipating requirements to maintain a memorable stay at Ballyfin. Handle telephone and email enquiries. Deal with individual and group reservations, and occasionally conduct tours of the property as required. Update files ensuring that all correspondence is up to date and deposits and guarantees are collected and accounted for. Ensure that all relevant data is collected in advance of the guest visit and communicated to relevant department heads. Retrieve and process reservations from hotel and third‑party websites. Prepare group and individual bills. Welcome guests, including rooming guests, providing luggage assistance and orienting them to the house. Qualifications Attention to detail is a must. Previous experience in a similar position is preferable. Good knowledge of Excel, Word, email and hotel operating systems. Excellent telephone manner and engaging personality. Reservations skills. Previous experience or knowledge of Hotsoft is advantageous. Additional Information Please only apply if you are legally able to work in Ireland. Excellent employee benefits on offer including generous service charge/gratuity policy. Rural location and small property (21 bedrooms) so limited staff accommodation available which is a short distance from the property. #J-18808-Ljbffr
Ballyfin Demesne in Portlaoise is seeking an outgoing individual for a full-time Front of House position. The role requires excellent customer service skills and communication abilities as you will be interacting with guests. Responsibilities include welcoming guests, assisting with luggage, managing public areas, and providing information about the property. This is a full-time position with shift patterns available. Employee benefits include a service charge and gratuity policy. #J-18808-Ljbffr
Position Overview This is a full-time position, 5 days over 7 days. Typical hours are 3pm until closing; flexibility is required. Hours are subject to change. Duties Welcome guests in a friendly and professional manner at all times and make appropriate recommendations where required. Excellent knowledge of traditional and classic drinks, including cocktails, is essential. Have excellent knowledge of the wines and other beverages that you will serve, including the different spirits, beers and soft drinks available, and be able to open, pour and serve all of them according to the Ballyfin 5-star standards. Prepare and set up the pre-dinner drinks section in a timely manner, ensuring excellent presentation. Manage stock levels and replenish where required. Ensure the bar area and bar equipment are kept clean and presentable at all times. Correctly take orders, ensuring no errors, including answering any questions that guests may have on the menu or drinks. Stay up to date on dietary requirements. Demonstrate a commitment to customer and service excellence at all times. Anticipate guests' needs to enhance quality service and thereby enhance guest satisfaction. Provide professional, prompt service of food and wine to the highest standards. Train junior members of staff and work with them to improve their knowledge of beverages. Attributes Desired Excellent communication skills. Well presented and professional. Commitment to exemplary customer service & standards. Fluent English with excellent verbal communication skills. #J-18808-Ljbffr
This is an ideal opportunity for an outgoing individual who thrives on offering excellent customer service and loves to communicate with others. This is a dynamic and busy role in our Front of House and has direct communciation with our guests. This is a Full time permanent position, 5 over 7 days, Shift work. 3 shift patterns available spanning the hours of 8am - 8pm. Occasional night work for cover. The duties include (but are not limited to): Welcome our guests on the steps of the House as they arrive Meet and greet our guests Responsible for guest luggage and parking of expensive vehicles Responsible to assist guests to their allocated rooms To have an almost constant presence in the public areas and entrance hall. Answer the house telephone in a courteous and helpful manner. Taking messages on behalf of guests and management and ensuring such messages are passed on promptly and accurately. Offering the best possible advice to guests on the House and Demesne and complete daily house tours Assisting guests with all Demesne activities. Issuing and maintaining all sports equipment and golf buggies. Restocking, cleaning and maintaining all public fireplaces Keeping public areas tidy and checking on guests without intruding on their privacy. Helping other departments when necessary Conversing with guests, providing information and directing them as required. If you are a team player, have a passion for customer service, have excellent communication skills and want to work in a 5 star luxury property surrounded by natural beauty - then we want to hear from you. #J-18808-Ljbffr
Ballyfin Demesne in Portlaoise is hiring for a full-time position on the Reservations team. The role involves welcoming guests, managing reservations, and ensuring a seamless experience for all visitors. Candidates should have strong attention to detail, prior experience in similar roles, and good knowledge of relevant software like Hotsoft. The position offers excellent employee benefits, although limited staff accommodation is available due to the rural setting. Join us to provide outstanding hospitality in a luxury setting. #J-18808-Ljbffr
This is an exciting opportunity for an experienced individual to join our unique 5-star luxury environment. This is a permanent role, 5 days over 7 days. In conjunction with the senior F&B Leaders, this position has responsibility for the smooth and efficient running of our beverage service in both our bar and lounge areas throughout the hotel. It may also require assisting in our dining room where required. Main duties & responsibilities include (but not limited to): To work closely with and provide leadership to our bartenders/mixologist, whilst maintaining and elevating our beverage offerings Ensure you are up to date on the daily menus and wine offerings to ensure you can make suitable recommendations and answer any guest questions and queries To keep traceability of all the beverages, make sure they are posted onto the correct room and to ensure the equipment is controlled and properly used Complete stocktakes as and when required Ensure the bar and pre-dinner station is set (assist where required) and the appropriate glassware and equipment are available and polished Make sure all menus are up to date, in good order and priced correctly showing the correct grammar and presentation. Plan, organise, control and review all service and systems to provide the best possible beverage service to guests. Ensures that F&B team consistently maintain a high level of quality service to restaurant, bar and lounge patrons Assist with opening and/or closing duties following all standards and procedures in place Share with and train other staff member’s knowledge on beverage, food, cheese and wine by the glass offerings. Support our sommelier in organising the Cellar, wine fridges, and wine stocktake. Conduct wine and/or whiskey tastings with guests as and when required Communicate effectively with all team members, promoting good working relationships and creating a positive working environment and culture. Desired Experience / Attributes: Fluent English with Strong Communication skills Professional, well-groomed and presentable Excellent knowledge of food & beverage including knowledge of wine/whiskey/Cocktails A personable, charismatic and well-rounded hotelier preferably with supervisory & leadership experience within a luxury hotel background A culture creator that understands the importance and value of people and how to create a workplace where our people are equal value as our guests A great team player that can motivate and lead staff members #J-18808-Ljbffr
A prestigious hotel in the Municipal District of Borris-in-Ossory is seeking a full-time Reservations team member. This role involves welcoming guests, managing bookings, and ensuring a memorable stay. Ideal candidates will have strong communication and organizational skills, experience in a similar role, and knowledge of hotel operating systems, including Excel and Hotsoft. Join a friendly team and help deliver outstanding customer service in this dynamic environment. #J-18808-Ljbffr
Ballyfin Demesne in Ireland seeks an experienced individual for a permanent role in beverage service. You will lead the bartenders/mixologists in a 5-star luxury environment, ensuring high-quality service and beverage offerings in the bar and lounge areas. Strong communication skills and knowledge of food & beverage are essential. The role includes training staff, maintaining menus, and conducting tastings with guests. #J-18808-Ljbffr
