12 month Fixed term Contract Job Title: Customer Support Agent Reports to: Customer Service Manager Department: Customer Service Location: Athlone JOB PURPOSE The Customer Support Agent will provide an essential front-line service to customers, relatives, carers, and healthcare professionals on behalf of the organisation. The role acts as the first point of contact for a wide range of enquiries, including but not limited to public enquiries, customer and carer requests, notifications of death, prescription-related queries, equipment servicing requests, and fault or breakdown reporting. The postholder is responsible for delivering a professional, empathetic, and efficient service in line with agreed service standards and organisational procedures. PRIMARY DUTIES AND AREAS OF RESPONSIBILITY Responding to all customer and carer enquiries in a timely, empathetic, and effective manner, in line with agreed company service levels. Processing and responding to customer prescription requests, including prescription confirmations, within required timeframes. Managing prescription processing activities and liaising closely with prescribers to ensure their requirements are met efficiently and accurately. Processing Patient Information Sheets in an accurate and timely manner. Managing the prescribers’ telephone line and responding to associated queries promptly and professionally. Working collaboratively with Customer Support Specialists when required to ensure continuity of service delivery. Taking replenishment orders from customers and attempting to resolve equipment-related issues via telephone where possible. Ensuring all customer enquiries are completed in accordance with departmental procedures and quality standards. Liaising effectively with internal departments via email and telephone, ensuring accurate and timely communication at all times. Working towards and achieving organisational and departmental performance targets. Providing support to other areas of the Customer Service Department as required. Undertaking any additional ad hoc duties as reasonably requested by line management. DEVELOPMENT Customer Support Agents are expected to develop multi-skilled capability across all areas of the Customer Service Department. The postholder will receive appropriate training, coaching, and ongoing support to ensure full competence in all assigned tasks and responsibilities. COMMUNICATION AND WORKING RELATIONSHIPS The role requires effective communication and collaboration with the following stakeholders: Customers, their relatives, and carers Clinicians and other healthcare professionals Internal management team Finance department Warehouse department #J-18808-Ljbffr
Baker Finn Recruitment is seeking a Customer Support Agent for a 12-month fixed-term contract in Athlone, Ireland. This role is crucial in providing frontline service to customers and healthcare professionals. Responsibilities include responding to enquiries, managing prescription requests, and ensuring service delivery aligns with departmental standards. The successful candidate will receive training and support to develop multi-skilled capabilities within the Customer Service Department. #J-18808-Ljbffr
Team Lead (Fixed night shift) Jabil We are seeking a motivated and experienced Operations Team Lead to join our dynamic operations team in a shift‑based role, working fixed Front‑End nights (FENs): Sunday, Monday, Tuesday and every second Saturday night. A shift premium applies. The FEN shift currently operates on Sunday, Monday, Tuesday and every second Wednesday night due to operational needs. Position Summary Operations Team Lead is responsible for maintaining production schedules and directing the activities of team members in line with operational, quality and health & safety work instructions, procedures and policies to ensure the production of quality product in a timely, safe, efficient and compliant manner. Key Responsibilities and End Results Lead & co‑ordinates the day‑to‑day activities of the operations shift team (including key support department team members) to meet production targets for customer delivery, product quality & cost ensuring a safe work environment at all times. Leads the use of lean tools to drive continuous improvement & process reliability. Creates a high performing flexible team which achieves excellent results. Leads shift daily operations meetings reviewing production data, machines running status, escalations & corrective action to ensure shift targets are achieved. Ensures that there is regular communication with team through visual management systems & co‑ordinate all operator training in order to perform assigned tasks across production cells. Responsible for ensuring that his / her team are trained in their roles & also to support the development of standard work, documentation, training & work instruction activities where appropriate. Creates a high performing flexible team which achieves excellent results through coaching/ mentoring & effective performance management. Plans all people, material & machine resources to support weekly production schedules. Ensure all injection moulding, tool & assembly changeover activities are completed as scheduled along with appropriate line clearance procedures to meet cGMP (current good manufacturing practice) compliance. Ensures that batches are manufactured within the validated set up at all times & the quality team are provided with samples for outgoing testing throughout the batch. Lead area 5S programs to ensure that housekeeping, cGMP & Safety issues are resolved in a timely & systematic manner thus meeting all company safety, environmental and quality initiatives. Ensures equipment & area cleaning, preventative maintenance, calibration schedules inventory control & barcoding systems are adhered to as per cGMP requirements. Implementation of company policies, adherence to all Corporate EHS and cGMP policies. Ensure ongoing compliance with GMP in all practices, recording of events and processes. Ensure compliance with all learnings from all GMP training events. Other responsibilities may be assigned from time to time as needed, based on the evolution of the company and the requirements of the department/position. Job Specifications Level 7 or 8 HETAC Science / Engineering qualification in relevant discipline (Desirable). Level 7 management/relevant supervisory management qualification (Desirable). 3+ years Injection Moulding /Automated assembly experience (Essential). 5+ years supervisory/leadership experience (Essential). Qualifications & experience in Lean (Green belt level) (Desirable). Experience in medical device injection moulding & assembly operations (Desirable). Skills/Attributes Excellent lean operations leadership, organisational and communication skills. Performance and results driven. Ability to motivate self and others. Excellent initiative and decision‑making capability. Ability to work in a team environment. High level of cGMP, safe working practices and awareness. Working knowledge of Microsoft Office, MS Project & ERP systems. #J-18808-Ljbffr
Baker Finn Recruitment is looking for an experienced Operations Team Lead for a fixed night shift role in Munster, Ireland. The ideal candidate will have over 5 years of leadership experience and 3 years in Injection Moulding/Automated assembly. Responsibilities include leading a shift team to meet production targets, ensuring compliance with cGMP, and driving continuous improvement. Candidates should possess a strong background in lean operations and effective communication skills. Competitive salary and shift premium offered. #J-18808-Ljbffr
Baker Finn Recruitment is seeking an experienced Process Engineer (Chemical/Mechanical) primarily onsite in East Cork. The candidate will lead multiple engineering projects in a fast-paced pharmaceutical environment, ensuring compliance with GMP standards. Key requirements include a Bachelor’s degree in Chemical Engineering or related field and 10+ years in regulated manufacturing. Desirable skills include project management and strong communication. This role offers an hourly rate contract with flexibility for occasional remote work. #J-18808-Ljbffr
Process Engineer (Chemical/Mechanical) – Hourly rate contract Location: Primarily Onsite in East Cork (open to occasional flex/remote) Experience Required: 10+ years Industry: Pharmaceutical / Life Sciences Role Overview On behalf of our client, we are seeking an experienced Process Engineer (Chemical or Mechanical) to join the Small Projects Team in a fast-paced pharmaceutical manufacturing environment. This role will focus on the delivery of multiple concurrent projects, including campaign fill initiatives, process troubleshooting, and plant modifications, while ensuring minimal disruption to ongoing operations. The successful candidate will work cross-functionally with internal stakeholders and external partners to drive projects from concept through to execution in compliance with GMP and regulatory requirements. Key Responsibilities Lead and manage multiple small-to-medium scale engineering projects simultaneously within a live manufacturing environment Support and deliver campaign fill projects, ensuring efficient and compliant execution Investigate and resolve process issues, including powder handling challenges (e.g., blockage issues) Design and implement plant modifications, such as changes to dispensary hatches and material handling systems Coordinate with design houses, contractors, and equipment vendors to develop and execute engineering solutions Plan and schedule project activities around day-to-day plant operations to minimise disruption Collaborate closely with cross-functional teams, including Quality Assurance (QA), Manufacturing, Maintenance, and Supply Chain Initiate, manage, and close out Change Controls in line with GMP requirements Ensure all work complies with regulatory standards, safety requirements, and internal procedures Participate in risk assessments (e.g., HAZOPs) and ensure appropriate mitigation strategies are implemented Key Requirements Bachelor’s degree in Chemical Engineering, Mechanical Engineering, or a related discipline Minimum 10 years’ experience in a pharmaceutical or regulated manufacturing environment Proven experience managing multiple concurrent projects in a GMP setting Strong understanding of pharmaceutical manufacturing processes, particularly filling, powder handling, or solid dosage operations Demonstrated experience working with Change Control systems and QA processes Experience coordinating with external design houses and equipment vendors Ability to work effectively with cross-functional stakeholders at all levels Strong planning, organisational, and problem-solving skills Excellent communication and stakeholder management abilities Desirable Experience Experience with campaign-based manufacturing or fill/finish operations Familiarity with powder flow, material handling, and process troubleshooting Exposure to facility or equipment upgrades in a live GMP environment Knowledge of risk management tools such as HAZOP, FMEA Key Competencies Ability to operate independently and take ownership of projects Strong decision-making capability in a regulated environment Adaptability in a dynamic, multi-project setting High attention to detail with a focus on compliance and quality #J-18808-Ljbffr
Baker Finn Recruitment is seeking a Client Services Administrator in Cork City to provide administrative support to their consultancy team. The ideal candidate will assist in arranging client meetings, handling queries, and maintaining documentation while ensuring compliance with standards. Applicants should have or be interested in QFA qualifications, possess strong communication and organizational skills, and demonstrate proficiency in Microsoft Office. This position offers flexible full-time or part-time options within a financial consultancy environment. #J-18808-Ljbffr
Client Services Admin Our client, a professional consultancy practice based in Cork City, provides financial consultancy services to private clients and a range of advisory services to corporate clients across Ireland. They are now seeking to recruit a Client Services Administrator to provide administrative and operational support to the consultancy team. Key Responsibilities Arrange meetings with new and existing clients Handle client queries in a timely and professional manner Maintain daily client documentation and update customer management systems Ensure all client files are maintained in line with regulatory and compliance standards Prepare meeting agendas, documentation, and supporting materials Support marketing activities, including event preparation and client communications Requirements Candidates who have fully or part-qualified in QFA exams, or those interested in pursuing the QFA qualification Experience working with financial products is an advantage Fluent English with excellent written and verbal communication skills is essential Strong proficiency in Microsoft Word, Excel, and PowerPoint Excellent organisational and multitasking abilities with strong attention to detail Self-motivated with the ability to work independently and take initiative Additional Information This position is open to both full-time and part-time candidates Role based in Cork City Suitable for someone seeking a client-facing administrative role within a financial consultancy environment #J-18808-Ljbffr
A recruitment agency is currently seeking a motivated Accounts Manager to join a dynamic team in Fermoy, Ireland. This role is ideal for a part-qualified accountant looking to enhance their career. Responsibilities include preparation of management accounts, KPI analysis, and managing working capital. The position offers a hybrid working model, free parking, and career development opportunities. Candidates should have strong attention to detail and the ability to train junior staff. #J-18808-Ljbffr
Senior Linux Systems Engineer (Linux / Ansible) On-Call: Occasional weekend rotation About the Company Our client is a leading global financial services organisation with a strong international presence and a long-standing reputation for stability, innovation, and operational excellence. Operating across multiple regions worldwide, they provide a broad range of banking and financial services to corporate, institutional, and commercial clients. Due to continued growth, they are expanding their Enterprise Systems team in Ireland. This role will report to the Vice President Systems Engineer. Role Overview Our client is seeking a Senior Systems Engineer with a strong background in Enterprise Linux and container platforms. This role will focus on the design, automation, deployment, and ongoing support of Linux-based infrastructure and container platforms across both on-premises and cloud environments. You will work closely with architecture, engineering, and security teams to deliver scalable, secure, and highly available infrastructure solutions. The role offers a balance of hands‑on technical delivery and cross-team collaboration on strategic infrastructure initiatives. Role Objectives Works closely with architecture, engineering, and security to implement new products and upgrade existing infrastructure. Prepares, installs, and implements operating software and associated components. Plans, prepares, and applies maintenance fixes to system software and firmware as required. Managing Red Hat OpenShift and AKS clusters to support scalable applications. Debugs and solves problems associated with Unix and Linux servers in production and test environments. Works on architecture and engineering and security projects to secure Linux or AIX operating system deployment in production. Assists in evaluating new hardware and software and develops creative solutions to complex technological challenges. Develops and maintains scripts to automate tasks and deployment. Develops test plans for implementing new software or new releases of software. Tunes system software for peak performance and availability. Provides end users and developers with support including off shift and on call support. Provides technical training for information technology personnel as needed. Tests and implements hardware and software upgrades and if necessary works off shift to implement changes with minimal downtime. Maintains Linux Unix disaster recovery plan and actively participates in technology and business recovery activities. Discover opportunities and help facilitate a mechanism to change, evolve, improve, and simplify the infrastructure and supporting processes/procedures. Qualifications and Skills Minimum of 5+ years’ experience in a similar role. Install, configure, and maintain Red Hat Enterprise Linux servers, Red Hat Satellite. Write and maintain automation and infrastructure‑as‑code, leveraging Ansible and other approved corporate automation and orchestration platforms. Assist with migrations to cloud, ensuring best practices are followed and architecture is compliant with company standards. Participate in the implementation of monitoring systems, for event monitoring, alerting, and metrics. Expert level in troubleshooting and support of Red Hat Linux, Red Hat Satellite. Experience with writing scripts using Bash. Experience with Docker, Kubernetes or Open Shift. Experience with GitHub— for code management. Experience with Ansible/Ansible Automation Platform. Have strong verbal and written communication skills. Ability to demonstrate a self‑motivated and disciplined approach to learning and working. Ability to work in a team environment and demonstrate leadership skills when needed. Possess a highly developed sense of personal accountability and follow‑through with an ability to effectively prioritize multiple personal tasks, projects, and goals. #J-18808-Ljbffr
