Job Purpose The role of Junior Service Advisor is designed to support someone who is eager to learn and develop in this space. You will be the first point of contact for drivers and clients, providing helpful and timely support over the phone and by email. Your main responsibility is to keep our fleet moving by organising service bookings, supporting drivers experiencing issues, and ensuring everyone receives clear, friendly, and efficient assistance. This role has a strong focus on customer service, communication, and coordination. Key Responsibilities Provide professional, friendly support to drivers and clients, mainly by phone and email. Handle service bookings, breakdown calls, and general queries about vehicle care. Communicate driver concerns to service providers in a clear, easy-to-understand way. Update internal systems accurately and promptly. Keep drivers informed about the progress of their requests and expected timeframes. Help minimise vehicle downtime by following up on outstanding work. Assist in resolving issues or escalations as directed by your Line Manager. Follow company policies and agreed service standards in all communications. Contribute positively to team goals and performance targets. Support additional tasks related to the role as required. Skills & Experience Experience within a Service Centre (motor) or similar is favorable but not required. Confidence in speaking with customers, suppliers, and service partners over the phone. Strong communication skills with the ability to explain information clearly. Good organisational skills with the ability to manage multiple tasks at once. Computer literate, with experience using Microsoft Office (Word, Excel) and internal systems. Ability to make sensible, practical decisions when handling driver requests. A friendly, professional manner with a focus on delivering excellent customer service. Team-oriented attitude with enthusiasm for contributing to a positive work environment. An interest in vehicles or previous experience in a motor-related environment is helpful but not essential. Skills: motor Admin Communication Microsoft Suite team work
Job Purpose: Reporting directly into the Finance Supervisor, the successful candidate will undertake the daily tasks associated with the Accounts Receivable function. The individual will provide assistance to the Accounts Receivable Supervisor and AR department. This is a great opportunity for an experienced Accounts Receivable Coordinator/Assistant to take up a role in a fast-paced environment and continue to develop their expertise as a finance professional. To succeed in this role, you will need to have 5 plus years experience as an Account Assistant. You will be proficient in accounting software and Excel. Excellent communication and teamwork skills are essential to this role. Key Accountabilities: Managing all client queries via email and telephone on a daily basis. Resolve and expedite customer queries to facilitate payment. Liaise with relevant departments regarding collection activities. Process and allocate daily receipts to sales ledger. Clearing of unallocated cash in a timely manner. Management of outgoing system invoices & statements. Setting up of new accounts in the finance system. Escalate unresolved issues to line manager within agreed parameters. To undertake any reasonable role related duties which may be required from time to time by Line Manager. Setting up of SEPA mandate details. Raising manual credits and invoices. Posting of same to finance system. Helping AR Supervisor with the tasks within the debtor app iController. Overseeing the debtor portal MyFleet and assisting clients with same. Chasing up clients for payment of overdue accounts and follow up. Knowledge, Skills & Experience: Minimum 5+ years relevant experience within a Finance Dept in a relevant role. Experience in the Motor industry preferred but not essential. Ability to priorities and meet deadlines with minimum supervision. Excellent written and verbal communication skills Be proficient in using Microsoft Office, particularly Excel. Experience with accounting software desirable. Self-starter who can take ownership of this role and make it theirs. Strong work ethic, ability to work under pressure. Organised and efficient with excellent attention to detail Key Performance Indicators / Measures: Aged debtors listing Control of shared inbox for AR Dept Minimizing outstanding client queries Time management of role Skills: Excel Finance Accounts Receivable Organisation Communication Microsoft Suite
Job Purpose To work as part of the Operations Team to ensure the continuous mobility of our fleet. Liaise with Drivers & Clients to determine problems with vehicles. Manage all driver queries such as service bookings, breakdowns & general vehicle care advice. Broad vehicle knowledge is a minimum requirement to ensure we provide the best level of attention to our Drivers & Clients. Good technical experience with the appropriate qualification is an advantage. Tasks Working as part of a team, process all tasks efficiently. Communicate & translate customer requests to service providers. Daily update of internal systems. Ensure vehicle downtime is kept to an absolute minimum. Accurately communicate and update drivers where required. Resolve quality issues as directed by Line Manager. Ensure all communications are dealt with adhering to the correct policy and within agreed guidelines. To undertake any reasonable role related duties which may be required from time to time by Line Manager. Achieve team goals and achieve individual targets as outlined by Line Manager. Knowledge, Skills & Experience Experience within a motor dealer, vehicle manufacturer environment as Advisor, Technician, after Sales Manager or similar. Mechanical qualification is advantageous. Excellent numeracy and literacy required. Experience working in a corporate office environment and dealing with customers I advantageous. Computer literate with knowledge of Microsoft Office Systems (i.e. Word, Excel). Pragmatic decision-maker with a good technical knowledge. High customer satisfaction drive, comfortable negotiating and talking to repairing garages and internally to resolve issues to mutual satisfaction. Good telephone communicator with both suppliers and customers. High achievement & drive with a proven ability to deliver results. Showing professionalism, knowledge and enthusiasm. Team player who actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals. Skills: motor Communication Microsoft Suite Customer Service team work
Job Purpose The Car Remarketing Coordinator will be responsible for the day-to-day activities and enquiries in the Ayvens Remarketing department with specific responsibilities in the areas of administration, communication, compound management, stock management, trade buyer interaction and logistics. The successful applicant will form an integral part of the car remarketing team. Tasks Provide administrative and communication support within the car remarketing team. Manage on-site suppliers to achieve high level efficiencies. Assist in the management of our online car remarketing application. Build strong buyer relationships. Manage vehicle sales process. Carry out return vehicle inspections as required. Carry out weekly stock management checks. Updating web-based applications. Deal with both internal and external customer queries. Undertake any reasonable role-related duties which may be required from time to time. Knowledge, Skills & Experience. A minimum of 3 years experience in automotive or customer service industry. A high level of computer literacy, and be proficient in Microsoft Word, Excel and PowerPoint. Pragmatic decision-maker with a good technical knowledge. A good understanding of vehicle logistics and inventory controls Strong numerical aptitude with an extremely high level of attention to detail. Excellent interpersonal, oral, and written communication skills. A flexible approach, willing to carry out a variety of tasks/ activities as requested and be prepared to work additional hours as may be necessary from time to time. Can appraise and value used vehicles, be commercially minded and understand all aspects of our car remarketing department. High customer satisfaction drive, comfortable negotiating and talking to traders. Be digitally aware. Good telephone and email communication skills. A team player who actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals. Hold a full clean driving license for a minimum of 2 years. Skills: driving Customer Service Communication Microsoft Suite team player
Fleet Compound Operations Co Ordinator Were Ayvens, a global leader in sustainable mobility. And in a world that needs more intuitive and more sustainable ways of moving, were committed to making life flow better for all our customers, from large corporates to private individuals. Sure, we help people get from A to B but its about much more than that. Because we also believe in creating journeys that put a smile on your face. As our business continues to grow, we are now seeking a dedicated Fleet Compound Operations Coordinator to join our Remarketing team. Job Purpose The Fleet Compound Operations Coordinator will oversee the daily operations and queries within the Remarketing compound. This role carries key responsibilities across administration, communication, compound management, stock control, and transport logistics. The successful candidate will play a vital part in supporting the wider car remarketing team. Key Responsibilities Provide administrative and communication support to the car remarketing team. Manage and coordinate supplier activities to ensure high efficiency and service standards. Build and maintain strong working relationships with customers. Conduct return vehicle inspections in line with company procedures. Perform weekly stock checks across all sites to ensure accurate inventory control. Handle queries from internal stakeholders promptly and professionally. Undertake additional role-related duties as required to support team and business needs. Knowledge, Skills & Experience Full clean drivers license held for a minimum of two years. Flexible and adaptable, willing to work outdoors and undertake a variety of tasks, including occasional additional hours. Strong knowledge of commercial and passenger vehicle makes and models. Good understanding of vehicle logistics, stock control, and inventory processes. High numerical accuracy with strong attention to detail. Excellent interpersonal, verbal, and written communication skills. A collaborative team player who actively contributes to shared objectives. Highly motivated, energetic, and committed to achieving team goals. Ambitious with the ability to adapt quickly to new challenges. Skills: Driving Customer Care Adaptable Stock Control Attention to detail
