Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. IT Skills and Experience Desired Experience: Computer OS/Peripherals troubleshooting Handling Different PC Operating Systems ( Windows 7/8 and 10) Performing Hardware and Software installations (understanding of deployment tools like SCCM) Basic knowledge of SOE and group policies Printer support Good knowledge of MS Office tools installation & troubleshooting Excellent customer service and people skills Field experience supporting a variety of technologies and services Advanced technical abilities, including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure Who You Are Reliable transportation Flexible schedule and commitment to work on demand when required Resilient and able to face and resolve conflicts. The ability to communicate effectively in both oral and written form with clients and end-users is compulsory. Customer-oriented and cool-tempered. Works well under pressure. Pro-active/Self-starter. Team player. Personal Attributes Good knowledge of Infrastructure support. Strong analytical and problem-solving capabilities Well-organized and extremely detail-oriented Strong customer service ethic and great communication skills, both oral and written Passionate about delivering quality no matter what you are doing Can work both independently and in a collaborative team-oriented environment A self-starter, motivated to push the limits and think outside of the box Fondness for solutions that are simple, elegant, and effective Ability to work with and maintain confidential information In Depth Knowledge Of Microsoft Office applications PC/Laptop hardware PC/Laptop peripherals, including printers Basic Knowledge Of Active Directory Exchange Apple OS SCCM IT Qualifications PC/Laptop OEM Maintenance Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in the desktop area Microsoft Office Specialist (MOS) Certification Experience in a Similar Role 2+ years of relevant experience. Ready to travel 10-20 Miles as per the requirement #J-18808-Ljbffr
A Global IT Services partner in Sligo is seeking a skilled IT Support Technician to provide onsite support for desktops, laptops, and mobile devices. The role requires strong troubleshooting skills, knowledge of Windows OS, and excellent communication abilities. Candidates must possess a Bachelor’s degree in Computer Science or a related field, along with hands-on experience in desktop support. This position may involve flexible hours and occasional after-hours support. #J-18808-Ljbffr
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com. We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Key Responsibilities: Provide first- and second-level support for desktops, laptops, printers, and mobile devices. Respond to service requests and incidents via ticketing system, phone, or in-person. Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications. Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.). Set up and configure new employee workstations, including user accounts and permissions. Maintain asset inventory and ensure accurate documentation of IT equipment. Assist with onboarding/offboarding of employees from a technical perspective. Support remote users with VPN, remote desktop, and connectivity issues. Collaborate with other IT teams on escalated issues or project-related tasks. Follow security protocols and assist with antivirus, patching, and data protection policies. Qualifications Required: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). Hands-on experience in a desktop support, helpdesk, or IT technician role. Strong knowledge of Windows OS, Office 365, and basic networking concepts. Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA. Excellent communication and interpersonal skills. Strong troubleshooting and problem-solving abilities. Preferred: Experience with macOS or Linux environments. IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator. Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF). Working Conditions: On-site support is required. Occasional lifting of equipment (up to 25 lbs). Flexible schedule or after-hours support may be needed during maintenance windows or emergencies. What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.eu@axiomtechnologies.com #J-18808-Ljbffr
A global IT services provider in Ireland seeks a capable resource for desktop support to assist end-users with their computing environments. This role involves providing first- and second-level assistance for desktops, laptops, and mobile devices while ensuring optimal service delivery. The ideal candidate should possess a Bachelor’s degree in IT or equivalent experience, with strong troubleshooting skills, and familiarity with ticketing systems. A flexible schedule may be required for after-hours support. #J-18808-Ljbffr
