Join Our Team as a Customer Service Advisor! Are you passionate about providing exceptional support and making a real difference in people's lives? AXA Assistance is seeking dedicated full time Customer Service Advisors to provide advice to customers and /partners in the provision of emergency vehicle/home assistance services, supporting customers across Ireland, the UK, and beyond. At AXA Assistance, we’re committed to being there for our customers whenever they need us—every day of the week. That’s why we need dedicated, flexible team members to join our Customer Centre in Athlone where we offer: A predictable, set roster so you’ll always know your schedule in advance 35 hours per week, operating between the hours 7am and 10pm, with shifts spread across the week, including every second weekend After completing your training and gaining confidence in your role, there’s an exciting opportunity to work in a hybrid model, combining office and remote work Approximate start date is 25th June 2026 Candidates must be available to attend training on-site in Athlone, 9am to 5pm Monday to Friday for approximately 4 weeks What you’ll be doing: Deliver compassionate and professional assistance to customers experiencing vehicle breakdowns, home emergencies, and other urgent situations Coordinate seamlessly with our trusted network of suppliers and contractors across Ireland, the UK, and internationally to ensure swift and effective service Communicate clearly and empathetically with customers and partners, guiding them through challenging situations with confidence Manage operations efficiently, ensuring compliance with safety standards and regulations Keep detailed records and follow up to guarantee customer satisfaction and continuous service improvement What you’ll bring: Excellent customer service skills Excellent telephone manner Appropriate qualifications / accreditations (where necessary) Excellent written and verbal communication skills Proficiency in English Willingness to take initiative to solve problems A proven ability to manage conflict and difficult customers The ability to work under pressure and to customer deadlines Excellent organisational and time management skills Be a team worker Flexibility The ability to get things done / deliver results to agreed customer standards What we offer: At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive salary plus shift allowance (hourly rate of €15.71 plus any applicable shift allowance) Annual company & performance based bonus Group Personal Pension Plan Life assurance Health Care Subsidy 22 days annual leave, rising to 27 days with service AXA Employee Discounts Education Support and learning opportunities We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to globalhr@partners.axa. #J-18808-Ljbffr
What you’ll be doing: Windscreen Administrator - Operations You will be ensuring the smooth and efficient daily operation of key administrative processes, focusing on managing windscreen claims, with overall responsibility for supplier payments, and providing essential operational support. The successful candidate will be responsible for maintaining organized workflows, resolving issues promptly, and actively contributing to cost‑saving initiatives and continuous improvement. Windscreen claims Keep the work queues under control daily, working to a targeted number of items in Queue. Prepare and complete weekly report for sending to the client. Respond to clients. Managing the activity in the windscreen inbox. Promptly complete work on spreadsheets sent from suppliers/clients. Suppliers Overall responsibility for ensuring motor and home suppliers/customers receive payment. Invoices to be paid within the agreed timescales. Extraordinary queries/invoices are dealt with promptly. Escalate any appropriate issues to the management team. Proactively organise daily work, breaks and handover. Operations support Support the Operations department when requested, additional admin tasks, ad hoc tasks etc. Support the management team with Ad Hoc tasks as requested. Managing the windscreen inbox. Cost effective operation Supporting objectives to reduce leakage levels and overall cost. Creating and maintaining a culture of continuous improvement. What you’ll bring: Essential Criteria CIP Qualified or, APA plus PDI-04 accredited. Excellent customer service skills. Excellent telephone manner. Excellent written and verbal communication skills. Willingness to take initiative to solve problems. Proven ability to manage conflict and difficult customers. Ability to work under pressure and to customer/client deadlines. Excellent organisational and time management skills. Team worker. Flexibility. Ability to get things done / deliver results to agreed customer standards. Keyboard skills. Operational experience. Desirable Criteria Previous experience of working in general / insurance assistance markets. Previous experience of a call centre environment / telephone based work. Good competency level and effective understanding of using standard software packages, including Word and Excel. To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response – globalhr@partners.axa. Who we are: We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector‑leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract). #J-18808-Ljbffr
Join Our Team as a Duty Manager in Operations Are you passionate about delivering exceptional support and making a meaningful impact in people's lives? At AXA Assistance, we are committed to being there for our customers whenever they need us—every day of the week. To support this, we are seeking a dedicated and flexible Duty Manager with a CIP /APA plus PDI-04 qualification to join our Customer Centre in Athlone. You will ensure consistently high practice and performance of the team within the agreed service levels, in a professional and customer‑focused work environment which fully engages the team to deliver. Using effective communication skills, you will provide effective daily supervision of the teams exhibiting the skills needed to motivate and coach them to achieve results in accordance with the company’s set targets and procedures. What you'll be doing: In conjunction with the team managers ensure consistent high practice and performance of the team. Provide extra support to individuals during probationary periods under guidance from the team managers and product trainers. Ensure processes reflect current best practice and are visible to all. Resolve workflow and highlight performance issues within the team to the relevant team manager. Escalating issues as required to the team manager and keeping them informed of day‑to‑day status. With service providers and compliance team, manage / escalate complaints in an effective and timely manner. Consistently deliver the service standards and contractual agreements by: Managing the quality of customer service by ensuring that all service delivery meets contractual and company quality standards. Working with the team managers by updating agents on all contractual changes promptly and accurately, using a range of training methods e.g. coaching, awareness seminars & help sheets. Ensuring that the company meets a 24hour/7day service capability by ensuring the contact centre has the right staff at the right time. Forecasting call volumes, and identifying trends across all departments. Planning resource needs in order to address trends identified and seasonal impacts with support from the team managers. Ensure consistent delivery of service and sales including TCF. To aide in the presentation of AXA Assistance service and products to potential new clients as well as existing clients. To achieve all relevant service standards through effective monitoring, coaching and organisation of the team. Support and help the team, acting as primary referral point before team manager. Managing allocation of work within the team based on business priorities. Responsible for identifying individuals who require training updates and feedback this back to the team manager. Liaising with other duty managers or other team Managers when your direct report is unavailable. Ensure regular and complete communication is encouraged and adopted throughout the department. The production of statistics or agent information (i.e. client reports /coaching forms) may be required if delegated by the Team Manager. To ensure that high quality cost efficient service is maintained by the team and that remedial action is identified, agreed and taken where problems with service delivery are experienced. Accountable for cost containment and control of services/claims throughout their duration. Identifying process improvements to increase productivity and liaise with team manager to implement these. Act as a focal point for all client and customer complaints within the team, dealing with clients, customers and other external contacts in a courteous and professional manner. Make decisions on casework within the team – this will be determined by the nature of the cases and work undertaken by the team. To work together as one contact centre to achieve shared goals by: Ensuring a consistent approach in motor & property. Working with the Irish / UK managers to ensure both sites work together to manage call volumes and support at busy times. Working with colleagues and managers to maximise synergies and transparency. Create team spirit by providing leadership. Create, encourage and promote multi‑skilling across the Assistance Lines. Supporting the other internal service areas during times of low activity. What you'll bring: CIP Qualified, or APA plus PDI-04 and working towards accreditation. An excellent communicator, capable of influencing and asserting opinion at all levels. Proven experience as a team player, capable of operating effectively within a senior cross-team management function. Proven ability to manage change. Strong coaching skills. Good communication skills – comfortable presenting to employees. Good planning and organisational skills. Good IT skills, and understanding of contact or claim centre tools and systems. Proven experience in a similar role is desirable, but not essential. Proven commercial awareness. Understanding of Irish & UK regulation including Treating Customers Fairly. A track record of delivering results as a team leader/manager is desirable. Proven people management experience and skills – building and leading teams is desirable. A high degree of drive and commitment is a must in this challenging role. Ability to demonstrate a highly professional work ethic and positive attitude. An approachable individual with excellent customer focus. Excellent problem solving and decision making skills. Benefits A predictable, set roster so you’ll always know your schedule in advance. 35 hours per week, with shifts scheduled between 7am and 10pm, including every third weekend. After completing your training and gaining confidence in your role, there is an exciting opportunity to work in a hybrid model, combining both office-based and remote work. A competitive annual salary plus shift allowance. An annual company and performance-based bonus. Group Personal Pension Plan. Life assurance. Health Care Subsidy. 22 days of annual leave, increasing to 27 days with service. AXA Employee Discounts. Education support and learning opportunities. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response -globalhr@partners.axa. #J-18808-Ljbffr
Location: Cork (with national travel) Department: Claims & Provider Relations Reporting to: Director of Claims & Provider Relations About Us At laya healthcare, we are committed to helping people live longer, healthier lives. As one of Ireland’s leading health insurers, we combine deep clinical expertise with a strong focus on innovation, quality, and member experience to deliver better healthcare outcomes. We are currently at an exciting stage in our evolution, with a strong focus on enhancing how we deliver care, strengthening clinical governance, and collaborating more effectively with healthcare providers. This is a unique opportunity to join a forward‑thinking organisation and play a key role in shaping the future of healthcare delivery for our members. About the Role We are seeking an experienced and commercially aware clinical leader to join our senior management team as Head of Clinical Office. This role will provide strategic clinical leadership across the organisation, ensuring high standards of patient care, strong clinical governance, and effective collaboration with healthcare providers. You will play a key role in shaping how we deliver value‑based healthcare outcomes while supporting the ongoing evolution of our clinical and reimbursement frameworks. Key Responsibilities Clinical Leadership & Strategy Provide expert clinical guidance to support business decision‑making Contribute to the development and delivery of key clinical and operational initiatives Drive improvements in patient outcomes, clinical quality, and cost effectiveness Governance & Oversight Lead clinical governance frameworks to ensure safe, effective, and evidence‑based care Oversee clinical aspects of claims adjudication, appeals, and complex case reviews Support the development of clinical policies, guidelines, and best practice standards Provider & Stakeholder Engagement Build and maintain strong relationships with consultants, hospitals, and healthcare partners Represent the organisation in clinical and reimbursement discussions Support the evolution of provider engagement approaches Innovation & Evaluation Assess new medical procedures, technologies, and treatments Contribute to the development of sustainable and future‑focused healthcare solutions Promote evidence‑based practice and continuous improvement Leadership & People Management Lead and develop a multidisciplinary clinical team Foster a culture of collaboration, accountability, and high performance Support capability development and succession planning Commercial & Operational Contribution Contribute to financial sustainability through effective clinical input Support the refinement of reimbursement and benefit structures Oversee budget management within the clinical function About You Qualifications Medical degree (MB, BCh or equivalent) with current Medical Council registration Minimum 10 years’ post‑qualification clinical experience Relevant postgraduate qualification (e.g. MICGP, MRCPI or equivalent) Experience & Skills Proven experience operating at senior leadership level Strong clinical credibility with the ability to influence at executive level Experience working within complex healthcare environments Commercial awareness and understanding of healthcare delivery models Excellent stakeholder management and communication skills Strategic thinker with a solutions‑focused mindset Desirable Experience within private healthcare or health insurance Exposure to large‑scale clinical or operational transformation Why Join Us This is a unique opportunity to shape the future of clinical leadership within a dynamic and evolving healthcare environment. You will play a critical role in delivering high‑quality, sustainable healthcare outcomes while working as part of a collaborative and forward‑thinking senior leadership team. #J-18808-Ljbffr
AXA Group in Dublin is looking for a Head of Data Protection & AI Compliance. In this key role, you'll lead AXA Ireland’s data privacy and AI strategy, ensuring compliance and fostering innovation. You'll manage a high-performing team, develop robust policies, and provide assurance to senior management. Ideal candidates should have over 10 years in data protection, preferably in insurance, along with relevant qualifications. This role supports a hybrid work model, allowing for flexible working arrangements. #J-18808-Ljbffr
AXA Ireland is seeking a strategic and experienced Head of Data Protection & AI Compliance to join our team, reporting directly to the Chief Risk Officer. In this pivotal role, you will lead and shape the all-Ireland data privacy and AI strategy, setting the standards and policies that underpin our commitment to responsible innovation. You will work closely with senior management to ensure that data privacy and AI considerations are embedded in our business ambitions, while providing assurance to the Board and Executive team on compliance and regulatory risks. If you are passionate about shaping the future of responsible data and AI governance, this is an exciting opportunity to play a key role in AXA Ireland’s continued growth and integrity. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work majority of your week away from home. Away from home means either attendance at one of our head office locations, visiting clients or attending industry events. What you’ll be doing: Lead, energise, and engage high-performing teams through feedback, coaching, and effective communication, fostering a culture of development and inclusion. Empower colleagues to act, seek learning opportunities, and create a sense of belonging, while promoting a customer-first approach. Maintain a high-performing team focused on delivering growth, innovation, and excellent customer journeys aligned with AXA’s values. Develop and implement robust Data Privacy and AI Compliance policies, ensuring adherence to regulatory requirements and Group standards. Support the Executive Team and Board by driving continuous improvement of AXA’s Data Protection and AI Framework, providing high-quality reporting and insights. Deliver training and communication to promote awareness of regulatory obligations and embed a culture of compliance across the organisation. Oversee incident response, manage data subject requests, and ensure compliant handling of sensitive data and AI-related activities. Coordinate with cross-functional teams to monitor key risk indicators, manage data incidents, and ensure effective resolution of data and AI issues. Lead project sign-offs, manage resources efficiently, and oversee budgets within delegated authorities to achieve strategic and financial objectives. Support with drafting confidentiality agreements, ensure compliance in project processes, and contribute to a customer-centric, innovative data privacy environment. What we’re looking for: A minimum of 10 years’ experience in a data protection/legal environment/similar level role, ideally with previous experience/exposure to the insurance/financial industry. A Professional Certificate in Insurance (APA Personal & Commercial) and/or other equivalent insurance qualification such as DII and/or data protection equivalent is ideally required. A Qualified solicitor or equivalent experience in a Data protection role, and/or Compliance Institute – Professional Certificate in Compliance or other appropriate Data Protection Qualification. Experience in developing and navigating the evolving landscape of AI and related regulations. Proven ability to provide clear, concise advice to senior management and Board sub-committees. Exposure to regulatory bodies or AXA Group functions (where relevant), with detailed knowledge of financial services, data privacy, AI regulation, and technology. Strong interpersonal skills, capable of influencing and challenging stakeholders at all levels to drive compliance and behavioral change. Credibility built through a combination of commercial acumen and technical expertise, with the ability to scrutinise and challenge business plans. Excellent analytical, problem-solving, and strategic thinking skills, with a pragmatic approach to decision-making. Good understanding of key processes, controls, and organizational structures within the company. Adaptable, forward-thinking, and able to thrive in a fast-paced environment, leading change effectively. Exceptional communication and presentation skills, with the ability to convey complex concepts clearly and impactfully. Strong leadership, motivation, and collaboration skills, with a pragmatic and common-sense approach to work. This role is allocated CF1 role under Fitness & Probity Regime, which means the successful candidate will be subject to an enhanced level of background screening requirements. You can find more information on axa.ie/careers. As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom. This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions. #J-18808-Ljbffr
AXA Group is seeking a Head of Clinical Office in Cork to provide strategic clinical leadership. This role involves driving improvements in patient outcomes, leading clinical governance frameworks, and engaging with healthcare providers. The ideal candidate will hold a Medical degree with at least 10 years of clinical experience and demonstrated leadership skills. This position offers an opportunity to shape future healthcare outcomes within a dynamic organization focused on quality and innovation. #J-18808-Ljbffr
Healthcare Concierge Nurse Location: Cork Department: Health Services Type: Full-time, Permanent At Laya Healthcare, we are committed to delivering exceptional, personalised healthcare experiences for our members. Our Health Services team plays a vital role in supporting members throughout their healthcare journeys — providing expert clinical guidance, navigation, and reassurance at every stage. As we continue to enhance our member-first approach across digital and in-person channels, we are now hiring a Healthcare Concierge Nurse — a key role that will support members in accessing the right care, understanding their benefits, and making informed healthcare decisions. This is a unique opportunity to combine clinical expertise with a strong customer focus, acting as a trusted advisor and advocate while contributing to the ongoing development of innovative healthcare services. About the Role The Healthcare Concierge Nurse will engage directly with members across multiple channels — including phone, email, webchat, and online platforms — to provide clinical support, healthcare guidance, and assistance in navigating services and benefits. You will play a central role in empowering members with the knowledge and support they need throughout their healthcare journey, from initial queries to post-treatment follow-up. You will work closely with internal teams, healthcare providers, and external organisations to deliver a seamless, high-quality service experience. This role requires strong clinical expertise, excellent communication skills, and the ability to provide empathetic, member-focused support in a fast-paced environment. What You’ll Be Doing Member Support & Clinical Guidance Act as a trusted clinical resource for members, providing accurate medical information and guidance within scope. Support members across phone, email, webchat, and online channels with a wide range of healthcare queries. Provide clarification on medical procedures, terminology, and care pathways, helping members understand what to expect throughout their journey. Deliver empathetic reassurance and empower members to make informed healthcare decisions. Care Navigation & Coordination Assist members in locating appropriate healthcare providers, including GPs, specialists, and allied health services. Support appointment booking across GP services, private hospitals, and other healthcare providers. Guide members through pre-admission, admission, and discharge processes. Connect members with relevant support services, including health and wellbeing programmes and external organisations. Benefits & Service Support Provide clear information on Laya Healthcare products, benefits, and coverage. Promote awareness of health and wellbeing services, supporting members to stay healthy and engaged. Ensure alignment with efficiency and cost-containment strategies where appropriate. Relationship Management & Advocacy Develop strong relationships with members, healthcare providers, and hospital personnel. Act as an advocate for members, ensuring a high-quality and seamless experience. Represent Laya Healthcare professionally across all interactions and engagements. Service Development & Continuous Improvement Contribute to service improvement through feedback, insights, and member trends. Assist with research on common member queries and healthcare service availability. Participate in reporting, analysis, and ongoing service development initiatives. Support marketing and corporate health initiatives where required. Governance & Compliance Maintain patient confidentiality and adhere to all data protection and regulatory requirements. Ensure accurate documentation and reporting of member interactions. Escalate and manage complaints in line with company procedures. About You Essential Registered General Nurse with active NMBI registration. Minimum 3+ years’ hands‑on clinical experience. Strong clinical knowledge and ability to provide guidance across a range of healthcare scenarios. Excellent communication, interpersonal, and customer service skills. Ability to work proactively, make decisions confidently, and manage member interactions effectively. Strong organisational skills, attention to detail, and ability to work under pressure. Good digital literacy and experience using systems for communication and documentation. Desirable Experience in a customer-facing or patient-facing advisory role. Knowledge of private healthcare systems or insurance-based services. Experience in care coordination, telehealth, or case management. Specialist clinical experience or additional qualifications. Regulatory Requirements As part of the Financial Regulator’s Minimum Competency Requirements, you may be required to attain a Certified Insurance Practitioner accreditation or equivalent. If applicable, your Line Manager will confirm this and outline any associated CPD requirements. Why Join Laya Healthcare? At Laya, taking care of our people is just as important as taking care of our members. Health insurance from day one Hybrid working options Competitive salary and annual bonus Pension contributions Generous maternity, paternity & adoptive leave Continuous learning & career development Access to wellbeing programmes and onsite gym facilities (where applicable) A culture that values compassion, innovation, and excellence If you’re passionate about delivering high-quality, member-focused care and want to play a key role in shaping the future of healthcare support services, we’d love to hear from you. Apply today and help us build a more connected, supportive healthcare experience. #J-18808-Ljbffr
AXA Group is looking for a Healthcare Concierge Nurse in Cork to provide expert clinical guidance and support to members throughout their healthcare journey. This role involves engaging with members across multiple channels, assisting with queries, and empowering them to make informed healthcare decisions. Candidates should have a minimum of 3 years' clinical experience, strong communication skills, and a passion for member-focused care. Benefits include health insurance, hybrid working options, and professional development opportunities. #J-18808-Ljbffr
AXA Group is seeking a Retail & Schemes Sales Manager in Dublin to drive growth and manage relationships across various business channels. The ideal candidate will have over 7 years of experience in operational leadership, preferably within general insurance. Responsibilities include developing business strategies and managing cross-functional teams. Key qualifications include a Bachelor's degree and progress towards ACII. The role supports a hybrid work model, allowing for flexibility between home and office work. #J-18808-Ljbffr
