Join a forward-thinking company as a Senior Business Analyst, where you'll collaborate with diverse teams to transform high-level business requirements into actionable user stories. In this dynamic role, you'll lead Agile ceremonies, mentor fellow analysts, and manage significant business changes. With a focus on innovation and sustainability, this position offers a unique opportunity to contribute to impactful projects while developing your skills in a supportive environment. If you're passionate about making a difference and driving results, this role is perfect for you! #J-18808-Ljbffr
Description We have an exciting opportunity for a Senior Insurance Representative to join us in our Cork South Mall Branch! Joining us as a Senior Insurance Representative, you will support the Branch Manager in managing all aspects of the Branch Sales Office to achieve the required performance levels across sales revenue and growth targets. You will also deputise for the Branch Manager when they are undertaking field activities / annual leave. What you'll be doing: Support the Branch manager in managing all aspects of the Branch Sales Office, proactively promoting a One Stop AXA Shop for all Retail and (segmented) Commercial Insurance, to deliver key objectives as set out in the Branch business activity plan. Play a key role in driving branch profitability and sustainability, with strong premium and PIF local market growth, through a highly visible and local, market and community presence. Deliver a professional, sales focused 'face to face' customer experience, ensuring the branch is fully optimised within the locality, to engage, acquire and retain customers. Deliver technical training & coaching in order to support branch managers and staff to reduce leakage & risk acceptance issues. Support full resource utilisation through a combination of footfall, inbound and outbound telephony, together with fulfilment activity. Ensure maximum value is realised from every customer engagement through full cross sell and upsell optimization. Promote simplification and facilitate self-service, customer-first convenience, with a 'human touch' approach and support within the local community, eliminating inefficient, non-value branch activities. Supporting Branch Growth by developing trusted and sustainable relationships through proactive business, community, and affinity engagement. Assist the Branch Manager with efficient prioritisation of workloads and resources to deliver key objectives, including product specific initiatives. Ensure adherence to all regulatory /legislative requirements and governance procedures / policies, to conduct business in a fully compliant manner. Ensure adherence to branch cash handling and expense procedures. Participate in cross functional departmental projects when required. Identify market trends through local data analysis and provide feedback / insight for change consideration. Qualifications What we're looking for: Leaving Certificate including English and Maths [Essential] Personal and Commercial APA's [Essential] Minimum 1-2 years' experience in a similar / financial services role. Understanding of Insurance Retail & Commercial products. As a precondition of employment for this role, you must be eligible and authorized to work in the Republic of Ireland This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Description We are hiring a Branch Relief Facilitator to support operations in our Navan, Mullingar and Cavan branches! In this role, you'll support our local branch operations as an insurance representative by providing relief cover as required while ensuring excellent customer service and successful delivery of sales targets aligned to the Direct Retail strategy. What you'll be doing: While the base location is Navan, you will also be required to provide direct support across the Mullingar and Cavan branches, whilst demonstrating and role modelling the required behaviours that will drive the business forward and achieve profitable revenue growth across all relevant product lines. This role will also actively support Insurance representative staff in-branch as and when required and act as a point of referral to ensure delivery of a consistent quality service to customers. Provide relief to Branch Offices / sales teams as required. Support the branch team(s) to prioritise workload and deliver on key objectives, including product specific initiatives. Actively support other branch staff as and when required and act as a point of referral to ensure delivery of a consistent quality service to customers. Demonstrate a consistent proactive approach in achieving sales targets, including prospecting, up selling and cross selling of Retail and Commercial lines. Deliver excellent customer service at all contact points in the customer journey and actively supporting field prospecting activity and local clinics as appropriate. Review complex customer queries and where necessary assisting staff with technical queries to point of resolution. Resolve all complaints in compliance with CPC/FCA guidelines. Provide support for Management, potentially completing delegated activities such as holiday file rosters, Petty Cash Reconciliations etc. Assist Branch / Regional Management with implementing Account Audit recommendations actions for Branches. Ensure adherence to all regulatory /legislative requirements as well as governance procedures and policies in order to conduct business in a fully compliant manner. Provide support to Branch / Regional Management as directed. Maintain comprehensive up to date knowledge and information on AXA's product range and actively promoting self-serve. Provide regular market insight and reporting on emerging trends in a timely manner. Participate in cross functional departmental projects when required. Oversee and reconcile all scheduled operational tasks. Qualifications What we're looking for: Full APA - Personal and Commercial. [Essential] Minimum 2 years in insurance. [Essential] Full, clean drivers license. [Essential] Strong understanding of branch operations, underwriting, and governance policies and procedures. Strong track record of delivering on sales/revenue targets. Must meet internal criteria as set out in Recruitment & Selection Policy available on intranet. This role is an allocated Controlled Function under Fitness & Probity Regime, which means the successful candidate will be subject to an enhanced level of background screening requirements. You can find more information on As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom. This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
AXA Partners are looking for a positive and experienced Senior Business Analyst to join the Technical Finance & Regulatory Tribe within AXA Partners CLP IT team.You will join a team of diverse, skilled and experienced Business Analysts where the role requires a motivated individual who has a proven track record for delivering within an agile environment. The Senior Business Analyst will collaborate with the Product Manager, Software Engineering Manager, Product Owner, Squads and IT technical teams to deliver on the Product backlog as determined by the Product vision & roadmap. The role sits within CLP IT and reports to the Product Manager. KEY RESPONSIBILITIES Work with the Product Manager, Software Engineering Manager, Product Owners, business and technical teams, both on site and off-shore, to translate high-level business requirements into detailed User Stories and detailed functional specifications Liaise with the Product Owners, developers and testers in the Product Squad to ensure correct requirements, test and acceptance criteria Act as scrum master during Agile Ceremonies with Product Owners and business stakeholders Support change requirements through accurate impact analysis and change specifications Support the Tribe & BA Community of Practice to help enhance business analysis processes Assist the Product Owner in determining which business requirements can and should be automated and how they are then integrated with other business and technical processes Manage wing to wing change process, including providing of support for the implementation of new/changed systems to ensure outputs are delivered to time and quality Investigate and resolve user problems channelled via Helpdesk or equivalent in order to minimise disruption to Business activity including management of Level 3 production break fix resolution issues Mentor other business analysts within the guild to pro-actively share knowledge, expertise and advice, providing knowledge transfer to IT groups Participate in / Lead client workshops & meetings etc Management of large business & IT changes for key strategic priorities over multiple Business entity’s & Products Cover / Step in for IT Product Manager where required – Liaise with Tribe Leader where applicable Report outs/updates to Senior Management on key initiatives #LI-IE #LI-Hybrid Your Profile KEY SKILLS & EXPERIENCE 5+ years experience in Waterfall and /or Agile based development methodologies and experience in integrating with external/third party systems Business Analysis Qualification and/or Scrum certification essential Experience in working in an Agile environment. Including running KANBAN & Scrum boards etc Experience in business analysis in a financial services environment / Good knowledge of insurance business model and processes Proven experience using BA Skills and techniques to elicit the required information and produce deliverables to tight deadlines Strong negotiation skills: ability to find win – win solutions for both IT and business, as well as ability to challenge status quo and ensure best possible long term solution Planning & Organisation: Effective time management to prioritise and manage own tasks and workload in a fast paced environment to provide a sustainable solution (first time right) Analytical Thinking: ability to understand and analyse business requirements and needs of the Product Owner whilst also translating these needs and requirements into IT solutions (first time right) Ability to work independently and take responsibility for delivery of customer requirements to ensure that the end user’s requirements are met and a sustainable solution is provided Accountability: taking initiative and ownership to ensure delivery and actively seeking results and resolutions to meet needs Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract). Learn more about the Reforest Program here . About AXA AXA Group is the worldleader in insurance and asset management. We protect and advise our clients atevery step in their lives, by offering products and services which satisfytheir needs in the areas of insurance, personal protection, saving and assetmanagement. AXA is the leading insurance brand worldwide, with over 100 millionclients. We are transforming from payer to partner for our client, with astrong focus on risk prevention. Our mission:Empower people to live a better life. Our values: Customer First, Courage, Integrity and One AXA. About the Entity AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit. Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters. What We Offer By joining AXA Partners, youwill work in a responsible company, which offers a real culture of expertise& diversity. Our focus is on accelerating the development of everyone’sskills, whilst offering attractive and competitive compensation andopportunities for professional development and growth. Additionally, atAXA, we work to make a real difference to people - when amazing things happenand when we create opportunities for a better life, the feeling of pride isextraordinary. #J-18808-Ljbffr
Description We are recruiting for a Branch Manager in our Galway Branch here at AXA Ireland on a fixed term contract! Reporting to the Regional Manager, you'll be responsible for managing all aspects of the Branch Sales Office to achieve the required performance levels across; sales revenue and PIF growth targets, Staff engagement, Customer service excellence and Compliance and Quality standards. The Branch Manager will play a lead role in proactivity, both internal and external, across local Affinity, Agri and Commercial development and will be responsible for staff coaching and development and overall performance management. What you'll be doing: Manage all aspects of the Branch Sales Office, proactively promoting a One Stop AXA Shop for all Retail and (segmented) Commercial Insurance, to deliver key objectives as set out in the Branch business activity plan. Drive branch profitability and sustainability, with strong premium and PIF local market growth, through a highly visible and local market and community presence. Manage and support full resource utilization through a combination of footfall, inbound and outbound telephony, together with fulfilment activity. Promote simplification and facilitate self-service, customer-first convenience, with a 'human touch' approach and support within the local community, eliminating inefficient, non-value branch activities. Leverage our local customer base, with tailored customer engagement (internal and external) incl. via omni-channel such as MS teams, phone, branch visit, field call - aligned to Customer profile. Develop trusted and sustainable relationships through proactive business, community and affinity engagement. Manage staff performance (in line with HR Policies & Procedures) through coaching, development and support, to deliver the behaviours necessary for a highly successful retail business. Ensure adherence to all regulatory / legislative requirements and governance procedures / policies as well as cash handling and expense procedures in order to conduct business in a fully compliant manner. Participate in cross functional departmental projects when required. Identify market trends through local data analysis and provide feedback / insight for change consideration. Qualifications What we're looking for: Must be MCC Qualified in Personal and Commercial General Insurance (Essential) Minimum 5 years' experience in a similar / financial services role with proven ability to manage a team (Essential) Full clean driving licence (Essential) Proficient in Microsoft Office Suites - Word, Excel & Outlook (Essential) Clear understanding of Performance Management to support the delivery of branch objectives Excellent understanding of products and branch Administration (incl. legislative, compliance and Health & Safety requirements and Branch Security Procedures) Strong track record of effective Networking with key stakeholders across the business This role is an allocated Controlled Function under Fitness & Probity Regime, which means the successful candidate will be subject to an enhanced level of background screening requirements. You can find more information on As a precondition of employment for this role, you must be eligible and authorized to work in the Republic of Ireland. This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
