Join AXA Partners Ireland as a Network Management Support and play a pivotal role in supporting the Head of Networks and Network Manager. You will manage administration and compliance for AXA Patrols, External Providers, and the UK & Ireland network team, acting as the central contact for internal teams and the AXA Insurance Property Claims team to ensure coordinated, compliant operations. What you’ll be doing: Ensure that all enquiries from the networks are dealt with promptly and efficiently in a courteous, professional and informed manner. Review customer surveys and where necessary take remedial action under the guidance of the Head of Networks and/or Network Manager. Ensure there is a transparent, open and consistent methodology in how tasks are being completed by the network team. Liaise with Customer Relations to obtain information on network complaints for use by network managers and to investigate where required. Liaise with Client claims/complaints department to investigate complaints and provide documented feedback. Ensure regular MI performance reports and business scorecards are produced within agreed timeframes and disseminate reports for network managers and 3rd parties. Assist with ad hoc MI requests using reporting tools such as Power BI & Business objects. Monitor cases to ensure they are managed within contract terms and achieve optimum cost control. Coordinate AHR network conferences, events, audit process with network and insureds. Maintain and manage files for contractors and operators to ensure compliance (i.e., contracts, insurance and technical accreditations) and audit trail is in place. Maintain responsibility for assigned 3rd party network relationships, generally those which are less frequently used by AXA Assistance, but that still require adequate oversight. It is envisaged that this will be handled remotely, although there is potential for occasional site visits. Manage the system to ensure operational deployment reflects network policy and provide necessary updates to operational teams of any key changes. Proactively manage dispatch for Irish Patrols, ensuring seamless coordination with Patrol team to optimise response times and service quality. Handle Motor and Home payment queries; promptly escalate any issues to Networks Management and maintain thorough tracking of resolutions until closure, with clear status updates. Provide targeted support to resolve issues with third‑party networks or Irish Patrol services, document root causes, and outcomes / resolution. Ensure accurate data recording and maintenance across integrated systems (i.e. Prolink AREV, e‑Pangea and Easi Territories). Provide guidance on use of technology by the network and liaise with IT and other internal teams as necessary to maintain appropriate usage levels and quality. Support finance team with network invoice queries. Other duties as allocated by the Head of Networks. What you’ll bring: A positive pro‑active approach and a willingness to help. Initiative to deal with queries and resolve as appropriate. Commercial acumen Analytical skills A courteous and friendly manner to visitors, colleagues and callers at all times The ability to work under pressure, dealing with multiple tasks or requests simultaneously. The ability to exercise the utmost discretion in handling calls and queries. A smart, business‑like appearance and professional telephone manner Excellent geographical knowledge of Ireland Able to produce quality management information. Excellent verbal and written communication skills Willingness to take initiative to solve problems to ensure our customers are treated fairly. Excellent organisational and time management skills Flexibility and willingness to undertake occasional Ire travel. Effective team player, working to create and achieve shared objectives. Ability to disseminate technical information and present comprehensively. Competency with and ability to use effectively standard software packages, including Word, Excel, AREV, APEX, PowerPoint, Business Objects or other reporting tools and Map point. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa #J-18808-Ljbffr
Lead Our Actuarial Future: Chief Actuary (Head of Actuarial Function PCF 48) - AXA Insurance DAC If you're a purpose-driven leader with the expertise and passion to drive actuarial excellence and shape our customer-first future, we invite you to apply. We’re seeking a commercially minded actuarial leader to take on the role of Head of Actuarial Function (PCF48) — a pivotal position at the heart of business strategy, financial performance, and regulatory oversight. Reporting directly to our Chief Financial Officer, you will bring independent actuarial judgement to the decisions that shape the business . This is not just a technical leadership role — it’s an opportunity to directly influence underwriting strategy, capital allocation, portfolio performance, and long-term growth, while ensuring robust governance and regulatory confidence. You’ll lead the actuarial function with a clear focus on driving insight-led decisions across the organisation — balancing commercial ambition with risk, capital, and customer outcomes. From advising the Board on reserving strength and capital strategy, to shaping reinsurance, investment decisions and portfolio management, your impact will be felt across every key lever of the business. At the same time, you will fulfil the responsibilities of PCF48, operating as a key function holder under the Central Bank of Ireland framework. You’ll ensure the integrity of technical provisions, the strength of actuarial models and reporting, and lead engagement with regulators — bringing credibility, independence and challenge at the highest levels. As a pivotal senior leader, you will embed a customer-centric approach, leveraging data and insights to simplify services, enhance customer outcomes, and ensure customer interests are at the heart of every decision. This role requires a leader who is as comfortable in the boardroom as they are in technical debate — someone who can translate complex actuarial insight into clear, commercially relevant decisions, and who can influence senior stakeholders with confidence. You’ll also build and lead a high-performing team, creating an environment of strong governance, collaboration and continuous improvement. What We're Looking For: We’re looking for a qualified actuary with significant (10+yrs) actuarial leadership experience including at least 5 years leading reserving teams in insurance or financial services, with deep expertise in reserving, capital and financial reporting (Solvency II / IFRS). You’ll bring a proven ability to operate at Executive level, engage effectively with regulators, and balance commercial objectives with regulatory and customer considerations. Deep expertise in financial reporting (MCEV, IFRS, Solvency II) and a comprehensive understanding of legislative and regulatory requirements. Proven ability to develop and execute complex business strategies, coupled with exceptional analytical, problem-solving, and communication skills. Customer First orientated and adept at leveraging customer data & insights to meet customer needs. A strategic, commercially astute leader who thrives on challenging the status quo and driving data-led innovation. Strong leadership experience with demonstrable skills in inspiring business buy in to strategy, leadership, management, capability development and collaboration in order to drive strategic goals. This is a rare opportunity to take on a highly visible, high-impact leadership role, shaping both the financial strength and strategic direction of AXA’s Irish business. #J-18808-Ljbffr
AXA Group is looking for a passionate Senior Data Scientist to join their AI Factory team in Dublin, Ireland. In this role, you will leverage advanced analytics and data-driven insights to lead projects that enhance customer experiences in the insurance sector. Ideal candidates will have 5 years of experience, a strong statistical background, and proficiency in relevant programming languages like SAS or R. This position offers flexible working arrangements and is ideal for someone looking to make a significant impact in a dynamic environment. #J-18808-Ljbffr
Description Are you passionate about data and eager to make a meaningful impact within a dynamic organisation? AXA is seeking a Junior Data Scientist to join our team and provide data analytics support and innovative solutions that drive our business forward. In this role, you will have the opportunity to work on a variety of exciting projects, as well as the Analysis and Integration of External data sources. If you are ready to kickstart your career in data science and contribute to our mission of delivering exceptional value to our customers, we want to hear from you! At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work majority of your week away from home. Away from home means either attendance at one of our head office locations, visiting clients or attending industry events. What you’ll be doing: Support the delivery of Data Analytics projects under supervision. Understand and assess the needs and requirements of internal customers. Analyse large datasets and provide ad‑hoc analyses with data interpretation. Apply modelling techniques and effectively present findings to audiences with varying technical expertise. Maintain technical documentation and perform data control checks to ensure accuracy. Demonstrate strong analytical and problem‑solving skills with excellent attention to detail. Exhibit self‑motivation, flexibility, and a commitment to deliver on objectives while adhering to AXA’s compliance standards. About You/What we’re looking for: A bachelor's degree with a strong focus on mathematics and statistics is required. Previous experience in data analysis and modelling role, with previous experience in an insurance or financial services company desirable. Statistical background and proficiency in programming using large datasets. Experience in programming in SAS or R, that would be beneficial. Being skilled in Excel, Word, and PowerPoint is desirable with excellent written and numerical skills. As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom. #J-18808-Ljbffr
Description Are you a passionate and experienced Data Scientist ready to take on a pivotal role in shaping the future of insurance? At AXA Ireland, we are excited to announce an opportunity for a Senior Data Scientist to join our newly established AI Factory team. In this dynamic environment, you will leverage cutting‑edge technologies and data‑driven insights to drive innovation and enhance customer experiences. If you thrive in a collaborative and fast‑paced setting and are eager to make a tangible impact, we invite you to bring your expertise and creativity to our growing team. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work majority of your week away from home. Away from home means either attendance at one of our head office locations, visiting clients or attending industry events. What you’ll be doing Lead the delivery of Data Analytics projects within the AI Factory function. Understand and address the needs and requirements of internal customers across AXA. Analyse large datasets to identify potential business applications and provide ad‑hoc analyses. Produce analytics solutions to address business challenges and apply advanced modeling techniques. Review and approve technical documentation and data control checks, ensuring high standards. Allocate tasks to direct reports while remaining flexible to handle ad‑hoc projects. Exhibit strong analytical, problem‑solving, planning, and organisational skills, with knowledge of machine learning and General Insurance products. About You/What we’re looking for Ideally 5 years’ experience in a Data Scientist/Senior Data Analytics role or similar related role. Minimum of a primary degree with a significant mathematical and statistical element. Previous experience within an insurance or financial services company would be beneficial. Statistical background and proficiency in programming using large datasets. Excellent written and numerical skills; Proficient in MS Excel, Word and Powerpoint. Experience in programming in SAS or R would be an advantage. As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom. #J-18808-Ljbffr
AXA Group is seeking a motivated Team Leader to join their operations team in Shannon, Ireland. The role involves leading, motivating, and developing team members to ensure top-notch customer service and operational excellence. Candidates should have strong leadership skills with experience in a fast-paced environment, a customer-first mindset, and proficiency in Microsoft Office. AXA Group offers a supportive workplace and a competitive rewards package, reflecting their commitment to employee satisfaction. #J-18808-Ljbffr
Join AXA Partners as a Team Leader! Are you a motivated leader with a passion for delivering exceptional customer service? AXA Partners is looking for an experienced Team Leader to steer our operations team, ensuring top‑tier service levels and driving continuous improvement. What you’ll be doing: Lead, motivate, and develop your team through regular feedback, coaching, and performance management Conduct weekly team meetings to share updates, recognise achievements, and foster open communication Manage targets, monitor SLA achievements, and allocate work effectively Track KPIs, identify trends, and elevate issues to support operational excellence Drive a culture of customer focus, sharing best practices and promoting a “First Time Right” approach Handle performance, behavioural issues, absenteeism, and disciplinary matters Support change initiatives and promote a positive, “can‑do” attitude Build strong relationships with peer teams and stakeholders Provide reports and analysis on KPIs, complaints, and data insights Identify opportunities for process improvements to enhance customer experience Participate in projects aimed at service and operational enhancements What you’ll bring: Strong leadership and people management skills Experience in a target‑driven, fast‑paced environment Customer‑first mindset with a background in customer service Analytical ability to interpret performance metrics Proficiency in Microsoft Office, especially Excel Minimum Leaving Certificate qualified (or equivalent) Knowledge of insurance operations and regulations (desired) What we offer: At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response – globalhr@partners.axa. #J-18808-Ljbffr
What you’ll be doing: Windscreen Administrator - Operations You will be ensuring the smooth and efficient daily operation of key administrative processes, focusing on managing windscreen claims, with overall responsibility for supplier payments, and providing essential operational support. The successful candidate will be responsible for maintaining organized workflows, resolving issues promptly, and actively contributing to cost‑saving initiatives and continuous improvement. Windscreen claims Keep the work queues under control daily, working to a targeted number of items in Queue. Prepare and complete weekly report for sending to the client. Respond to clients. Managing the activity in the windscreen inbox. Promptly complete work on spreadsheets sent from suppliers/clients. Suppliers Overall responsibility for ensuring motor and home suppliers/customers receive payment. Invoices to be paid within the agreed timescales. Extraordinary queries/invoices are dealt with promptly. Escalate any appropriate issues to the management team. Proactively organise daily work, breaks and handover. Operations support Support the Operations department when requested, additional admin tasks, ad hoc tasks etc. Support the management team with Ad Hoc tasks as requested. Managing the windscreen inbox. Cost effective operation Supporting objectives to reduce leakage levels and overall cost. Creating and maintaining a culture of continuous improvement. What you’ll bring: Essential Criteria CIP Qualified or, APA plus PDI-04 accredited. Excellent customer service skills. Excellent telephone manner. Excellent written and verbal communication skills. Willingness to take initiative to solve problems. Proven ability to manage conflict and difficult customers. Ability to work under pressure and to customer/client deadlines. Excellent organisational and time management skills. Team worker. Flexibility. Ability to get things done / deliver results to agreed customer standards. Keyboard skills. Operational experience. Desirable Criteria Previous experience of working in general / insurance assistance markets. Previous experience of a call centre environment / telephone based work. Good competency level and effective understanding of using standard software packages, including Word and Excel. To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response – globalhr@partners.axa. Who we are: We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector‑leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract). #J-18808-Ljbffr
Join Our Team as a Customer Service Advisor! Are you passionate about providing exceptional support and making a real difference in people's lives? AXA Assistance is seeking dedicated full time Customer Service Advisors to provide advice to customers and /partners in the provision of emergency vehicle/home assistance services, supporting customers across Ireland, the UK, and beyond. At AXA Assistance, we’re committed to being there for our customers whenever they need us—every day of the week. That’s why we need dedicated, flexible team members to join our Customer Centre in Athlone where we offer: A predictable, set roster so you’ll always know your schedule in advance 35 hours per week, operating between the hours 7am and 10pm, with shifts spread across the week, including every second weekend After completing your training and gaining confidence in your role, there’s an exciting opportunity to work in a hybrid model, combining office and remote work Approximate start date is 25th June 2026 Candidates must be available to attend training on-site in Athlone, 9am to 5pm Monday to Friday for approximately 4 weeks What you’ll be doing: Deliver compassionate and professional assistance to customers experiencing vehicle breakdowns, home emergencies, and other urgent situations Coordinate seamlessly with our trusted network of suppliers and contractors across Ireland, the UK, and internationally to ensure swift and effective service Communicate clearly and empathetically with customers and partners, guiding them through challenging situations with confidence Manage operations efficiently, ensuring compliance with safety standards and regulations Keep detailed records and follow up to guarantee customer satisfaction and continuous service improvement What you’ll bring: Excellent customer service skills Excellent telephone manner Appropriate qualifications / accreditations (where necessary) Excellent written and verbal communication skills Proficiency in English Willingness to take initiative to solve problems A proven ability to manage conflict and difficult customers The ability to work under pressure and to customer deadlines Excellent organisational and time management skills Be a team worker Flexibility The ability to get things done / deliver results to agreed customer standards What we offer: At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive salary plus shift allowance (hourly rate of €15.71 plus any applicable shift allowance) Annual company & performance based bonus Group Personal Pension Plan Life assurance Health Care Subsidy 22 days annual leave, rising to 27 days with service AXA Employee Discounts Education Support and learning opportunities We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to globalhr@partners.axa. #J-18808-Ljbffr
Join Our Team as a Duty Manager in Operations Are you passionate about delivering exceptional support and making a meaningful impact in people's lives? At AXA Assistance, we are committed to being there for our customers whenever they need us—every day of the week. To support this, we are seeking a dedicated and flexible Duty Manager with a CIP /APA plus PDI-04 qualification to join our Customer Centre in Athlone. You will ensure consistently high practice and performance of the team within the agreed service levels, in a professional and customer‑focused work environment which fully engages the team to deliver. Using effective communication skills, you will provide effective daily supervision of the teams exhibiting the skills needed to motivate and coach them to achieve results in accordance with the company’s set targets and procedures. What you'll be doing: In conjunction with the team managers ensure consistent high practice and performance of the team. Provide extra support to individuals during probationary periods under guidance from the team managers and product trainers. Ensure processes reflect current best practice and are visible to all. Resolve workflow and highlight performance issues within the team to the relevant team manager. Escalating issues as required to the team manager and keeping them informed of day‑to‑day status. With service providers and compliance team, manage / escalate complaints in an effective and timely manner. Consistently deliver the service standards and contractual agreements by: Managing the quality of customer service by ensuring that all service delivery meets contractual and company quality standards. Working with the team managers by updating agents on all contractual changes promptly and accurately, using a range of training methods e.g. coaching, awareness seminars & help sheets. Ensuring that the company meets a 24hour/7day service capability by ensuring the contact centre has the right staff at the right time. Forecasting call volumes, and identifying trends across all departments. Planning resource needs in order to address trends identified and seasonal impacts with support from the team managers. Ensure consistent delivery of service and sales including TCF. To aide in the presentation of AXA Assistance service and products to potential new clients as well as existing clients. To achieve all relevant service standards through effective monitoring, coaching and organisation of the team. Support and help the team, acting as primary referral point before team manager. Managing allocation of work within the team based on business priorities. Responsible for identifying individuals who require training updates and feedback this back to the team manager. Liaising with other duty managers or other team Managers when your direct report is unavailable. Ensure regular and complete communication is encouraged and adopted throughout the department. The production of statistics or agent information (i.e. client reports /coaching forms) may be required if delegated by the Team Manager. To ensure that high quality cost efficient service is maintained by the team and that remedial action is identified, agreed and taken where problems with service delivery are experienced. Accountable for cost containment and control of services/claims throughout their duration. Identifying process improvements to increase productivity and liaise with team manager to implement these. Act as a focal point for all client and customer complaints within the team, dealing with clients, customers and other external contacts in a courteous and professional manner. Make decisions on casework within the team – this will be determined by the nature of the cases and work undertaken by the team. To work together as one contact centre to achieve shared goals by: Ensuring a consistent approach in motor & property. Working with the Irish / UK managers to ensure both sites work together to manage call volumes and support at busy times. Working with colleagues and managers to maximise synergies and transparency. Create team spirit by providing leadership. Create, encourage and promote multi‑skilling across the Assistance Lines. Supporting the other internal service areas during times of low activity. What you'll bring: CIP Qualified, or APA plus PDI-04 and working towards accreditation. An excellent communicator, capable of influencing and asserting opinion at all levels. Proven experience as a team player, capable of operating effectively within a senior cross-team management function. Proven ability to manage change. Strong coaching skills. Good communication skills – comfortable presenting to employees. Good planning and organisational skills. Good IT skills, and understanding of contact or claim centre tools and systems. Proven experience in a similar role is desirable, but not essential. Proven commercial awareness. Understanding of Irish & UK regulation including Treating Customers Fairly. A track record of delivering results as a team leader/manager is desirable. Proven people management experience and skills – building and leading teams is desirable. A high degree of drive and commitment is a must in this challenging role. Ability to demonstrate a highly professional work ethic and positive attitude. An approachable individual with excellent customer focus. Excellent problem solving and decision making skills. Benefits A predictable, set roster so you’ll always know your schedule in advance. 35 hours per week, with shifts scheduled between 7am and 10pm, including every third weekend. After completing your training and gaining confidence in your role, there is an exciting opportunity to work in a hybrid model, combining both office-based and remote work. A competitive annual salary plus shift allowance. An annual company and performance-based bonus. Group Personal Pension Plan. Life assurance. Health Care Subsidy. 22 days of annual leave, increasing to 27 days with service. AXA Employee Discounts. Education support and learning opportunities. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response -globalhr@partners.axa. #J-18808-Ljbffr
