We're seeking a Protection Claims Specialist to join our Risk Protection Claims Team. In this role, you'll efficiently and effectively manage income protection and specified illness claims, ensuring compliance and prioritizing customer satisfaction. Our team offers crucial support to Avivas customers, often dealing with vulnerable individuals and challenging situations, requiring empathy and compassion. Effective stakeholder management is essential, as you will regularly communicate with internal departments and external stakeholders, including employers, regarding various claims-related inquiries. Duties & Responsibilities: Assessment and Review of Income Protection and Specified Illness claims Case Management of Income Protection claims working with clients and clinical providers to develop rehabilitation and recovery plans Identifying cases with potential for claim recovery - working with these clients, providing support as required in conjunction with our internal & external specialists e.g. rehabilitation and / or requesting additional medical evidence to validate theclaims Managing the cases to an outcome - return to work, termination, continue topay Dealing with appeals on claim terminations including referrals to FSPO Participate in and lead multi-functional project groups to improve the quality and performance of Risk Claims and CustomerExperience Skills & Experience: Proven experience in Income Protection and Specified Illness claims QFA qualification essential Diploma in Life & Disability Claims (DLDC) desirable Excellent inter-personal and communication skills Well-organised and ability to manage several tasks at the same time Self-motivated with strong leadership qualities, work on own initiative, promote and develop new ideas and ways of working What will you get for this role? A competitive market leading salary depending on skills, experience, andqualifications. Generous pension (employee contribution matching of up to 14% if you contribute 8%) Annual performance related bonus and pay review. Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days. Generous Health & dental insurance contributions after six months Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme Cycle to Work benefit scheme. TaxSaver Travel Scheme Family friendly parents (matching paternity and maternity leave) and carers leave. Up to 40% discount for some Aviva products plus discounts for Friends and Family Employee AssistanceProgramme Volunteering days Professional qualification support and transparent career progression plans Fitness and Probity This is a Regulated Role and will be subject to enhanced pre-employment screening procedures. There will be an on-going requirement for the role holder to maintain fit and proper status. Aviva is for Everyone Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. We flex locations, hours and working patterns to suit our customers, business, and you. Our smart working combines the benefits of flexibility with time together with colleagues.
Shape the future of customer contact at Aviva!Werelooking for a confident, forward-thinking?Planningand Schedulingexpert?tolead ourcontactcentrePlanning teamin Galway. This is a key role in our customer service strategy, helping us deliver seamless, high-quality experiences every day. Duties & Responsibilities Lead and manage theplanning and scheduling function, driving performance and service excellence. Oversee the operation and optimisation of telephony systems and infrastructure. Collaborate with stakeholders to improve customer experience and operational efficiency. Support future planning and innovation inCustomer Contactand workforce management. Develop andmaintainshort-term and long-term forecasts for call volumes, staffing requirements, and workload distribution. Responsible for ensuring FTE alignment with budget forecast. Ensure compliance with industry regulations and internal standards. Skills & Experiences Strong leadership and stakeholder management skills. Proficient in forecast and budget delivery. Experience in service delivery within high-volume environments. Knowledge of regulatory compliance infinancial services sector. Experience with workforce management systems or their implementation is a distinct advantage. What will you get for this role? A competitive market leading salary depending on skills, experience, and qualifications Generous pension (employee contribution matching of up to 14% if you contribute 8%) Annual performance related bonus and pay review Holiday allowance of 29 days plus bank holidays, and theoptionto buy/sell up to 5additionaldays Generous Health & dental insurance contributions after six months Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme Cycle to Work benefit scheme TaxSaver Travel Scheme Family friendly parents (matching paternity and maternity leave) and carers leave. Up to 40% discount for some Aviva products plus discounts for Friends and Family Employee Assistance Programme Volunteering days Professional qualification support and transparent career progression plans ? Aviva is for Everyone Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy,maternityor those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference andprovides equal opportunities for all. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
We are growing our Motor Injury Team in Ballybrit, Galway, and were looking for experienced claims professionals to join us. We are looking for an individual with a dynamic approach to the needs of our customers, who can provide the highest level of technical expertise and advice. If you're someone who brings technical expertise, a customer first mindset, and a drive to make a difference, this could be your next move. We want people who are curious, self-motivated, and ready to grow with us. If you are APA or CIP qualified and have experience managing injury claims, this is your chance to make a real impact. Duties and Responsibilities: Managing a diverse portfolio of motor injury claims from straightforward to complex cases, ensuring each is handled with care, efficiency, and technical accuracy. Making confident, well-informed liability decisions and negotiating settlements that are fair, timely and cost-effective for both the customer and Aviva. Providing clear, empathetic support to customers throughout the claims journey, helping them navigate what can be a difficult time with reassurance and clarity. Collaborating with internal teams and external stakeholders including solicitors, medical professionals, and third-party providers to drive claims to resolution. Demonstrate strong reserving and file estimation practices, while supporting customers with clear, compassionate communication throughout their claims journey. What were looking for APA (Personal & Commercial) or CIP qualification, with a strong foundation in injury claims handling and a solid understanding of the Irish claims landscape. A strategic thinker and confident decision-maker, with the ability to assess complex information quickly and act decisively in the best interest of all parties. A customer-first mindset, with a proven ability to manage sensitive conversations and deliver outcomes that balance empathy with commercial awareness. Excellent communication and relationship-building skills, with the ability to work cross-functionally and influence outcomes through collaboration. A proactive, self-motivated approach, with high learning agility and a desire to continuously improve your technical knowledge and professional development. What will you get for this role? A competitive market leading salary depending on skills, experience, and qualifications. Generous pension (employee contribution matching of up to 14% if you contribute 8%) Annual performance related bonus and pay review. Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days. Generous Health & dental insurance contributions after six months Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme Cycle to Work benefit scheme. TaxSaver Travel Scheme Family friendly parents (matching paternity and maternity leave) and carers leave. Up to 40% discount for some Aviva products plus discounts for Friends and Family Employee Assistance Programme Volunteering days Professional qualification support and transparent career progression plans This role is within the scope of the Central Bank of Ireland's Minimum Competency Code. Aviva is for Everyone Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
