Were looking for a Pensions Service Manager to join our Customer Experience team and lead a group of Administrators who support the delivery of high-quality pension servicing. Youll focus on building capability, driving performance and maintaining consistently strong customer outcomes. As part of this role, youll oversee onboarding and development for new and junior colleagues, manage escalations, and support continuous improvement across the team. Youll also contribute to strengthening our operational controls, governance standards and service quality. Duties & Responsibilities Lead, coach and develop a team of Administrators, supporting performance, engagement and continuous growth. Oversee training, onboarding and cross-skilling activities to build capability, resilience and a strong, inclusive team culture. Act as the escalation point for complex or sensitive cases, providing clear guidance and ensuring positive customer outcomes. Maintain strong operational control standards by managing risk events, ensuring compliance with relevant legislation and preparing for audits. Work collaboratively with internal teams and external partners to deliver service improvements, enhance processes and strengthen end-to-end experiences. Skills & Experience: Strong background in operational or customer-servicing environments, with people-leadership experience. Excellent communication and interpersonal skills, with the ability to influence and support colleagues at all levels. Strong problem-solving skills and sound judgement when handling complex situations. Good understanding of governance, risk, regulatory frameworks and quality standards. Effective planning and time-management skills, able to balance competing priorities in a fast-paced environment. High attention to detail, a customer-first mindset and confidence working with MI to support decisions and improvements. What will you get for this role? Our purpose - with you today, for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. A competitive market leading salary depending on skills, experience, and qualifications Generous pension (employee contribution matching of up to 14% if you contribute 8%) Annual performance related bonus and pay review Holiday allowance of 29 days plus bank holidays, and the option to buy/sell up to 5 additional days Generous Health & dental insurance contributions after six months Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme TaxSaver Travel Scheme Up to 40% discount for some Aviva products plus discounts for Friends and Family Professional qualification support and transparent career progression plans Brilliantly supportive policies including parental and carers leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of ourand use your paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
Were looking for a Regulatory Compliance Specialist to join our Aviva Life & Pensions team. This role is ideal for someone with broad regulatory compliance experience, particularly around Central Bank of Ireland (CBI) conduct requirements, rather than an AML/KYC operational background. If you understand the practical application of the Consumer Protection Code (CPC) and enjoy partnering with teams to embed strong customer outcomes, youll thrive here. Youll play a key role in shaping how we interpret and apply conduct rules across our business, helping us uphold responsible practices every day. Duties & Responsibilities Support the delivery of the compliance plan through conduct-focused monitoring, thematic reviews, and advisory work aligned to CBI conduct standards and the CPC. Provide clear, practical regulatory advice on CPC obligations, product governance, complaints handling, Fitness & Probity, corporate governance and customer outcomes. Partner with operational teams, Product, Distribution, Risk and Internal Audit to identify, assess and mitigate conduct and compliance risks. Track and escalate conduct-related breaches; support regulatory and internal reporting including updates for the Risk Committee. Promote a strong compliance culture by updating policies, interpreting regulatory changes, and supporting education and training across the business. Skills & Experiences Proven experience in a broad regulatory compliance role within insurance/ financial services, with strong understanding of the CPC, conduct of business rules, and CBI expectations. Strong knowledge of Fitness & Probity, MCC, product governance and customer-outcome frameworks. Excellent analytical and problem-solving skills with the ability to interpret regulatory developments and provide clear, risk-based advice. Confident communicator with the ability to influence stakeholders and challenge effectively when needed. Ability to monitor regulatory changes, interpret CBI thematic insights, and translate them into practical guidance for teams. Fitness and Probity This is a Regulated Role and will be subject to enhanced pre-employment screening procedures. There will be an on-going requirement for the role holder to maintain fit and proper status What will you get for this role? Our purpose - with you today, for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. A competitive market leading salary depending on skills, experience, and qualifications Generous pension (employee contribution matching of up to 14% if you contribute 8%) Annual performance related bonus and pay review Holiday allowance of 29 Days, plus bank holidays and the option to buy/sell up to 5 additional days Generous Health & dental insurance contributions after six months Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme TaxSaver Travel Scheme Up to 40% discount for some Aviva products plus discounts for Friends and Family Professional qualification support and transparent career progression plans Brilliantly supportive policies including parental and carers leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of ourand use your paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
Were looking for a Compliance Monitoring Specialist to join our ALPI Compliance team. This role is ideal for someone with a strong background in audit, compliance monitoring, or 2nd line assurance, who can independently assess how well the business is meeting its regulatory, conduct and governance obligations. Youll play a key role in delivering our annual monitoring plan, carrying out thematic reviews, testing key controls, and providing insight that strengthens our customer outcomes. If you have proven experience in reviewing business processes, challenging control effectiveness, and producing high-quality monitoring reviews, wed love to hear from you. Duties & Responsibilities Deliver conduct-focused monitoring reviews in line with the annual Compliance Monitoring Plan, including scoping, fieldwork, control testing and reporting. Assess and challenge the effectiveness of business controls related to conduct of business rules, Fitness & Probity, complaints handling, product governance and other regulatory requirements. Partner with operational teams, Risk and Internal Audit to identify control weaknesses, recommend improvements, and track remediation actions through to completion. Maintain oversight of regulatory and conduct breaches, support the preparation of assurance insights for the Risk Committee, and contribute to wider regulatory reporting. Promote a strong compliance culture by interpreting regulatory changes, updating relevant policies, and supporting compliance-related training and awareness initiatives. Skills & Experiences Demonstrated compliance monitoring, audit, or assurance experience within insurance / financial services. Strong understanding of conduct of business rules, Fitness & Probity, corporate governance and wider regulatory expectations. Proven ability to design and execute testing, analyse control effectiveness, and produce concise assurance reports. Excellent communication and stakeholder management skills, with the confidence to challenge and influence at all levels. Ability to interpret regulatory developments, assess their impact, and provide clear, practical guidance to the business. What will you get for this role? Our purpose - with you today, for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. A competitive market leading salary depending on skills, experience, and qualifications Generous pension (employee contribution matching of up to 14% if you contribute 8%) Annual performance related bonus and pay review Holiday allowance of 29 Days, plus bank holidays and the option to buy/sell up to 5 additional days Generous Health & dental insurance contributions after six months Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme TaxSaver Travel Scheme Up to 40% discount for some Aviva products plus discounts for Friends and Family Professional qualification support and transparent career progression plans Brilliantly supportive policies including parental and carers leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of ourand use your paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Fitness and Probity This is a Regulated Role and will be subject to enhanced pre-employment screening procedures. There will be an on-going requirement for the role holder to maintain fit and proper status Aviva is for Everyone Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
Cherrywood, Dublin 18 Start Date 24th March 2026 Were growing our contact centre team in Cherrywood, Dublin 18 and were looking for confident, engaging people to join us! We have permanent contracts available, working thirty five hours per week. You will assist our customers and brokers with life and pension queries over the phone.Because this role supports our Irish Life & Pension customers, strong verbal and written English skills are important. At Aviva we see this role as one of the most important in our business because we are the first point of contact for our Brokers and Customers. This is an exciting opportunity to learn new skills and further your experience in an agile environment. The role comes with a competitive salary and benefits package. While this role is based in Cherrywood, in the greater Dublin area, it would also suit those with customer service skills living inWicklow/Kildare/NorthWexford. We have free parking for staff who commute by car or motorcycle or there are public transport links close-by (the LUAS green line and 84a bus stop is one minute away) To be successful in the role, you will need the following: Experience in a customer service environment If you enjoy building relationships and helping people, youll feel right at home in our supportive customer service team Good aptitude for technical learning and IT, as there are quite a few systems you will need to learn and be proficient with Verbal and written fluency in English is a must have as this role will be dealing exclusively with our Irish insurance Life & Pension market An ability to adapt to change, working in a fast-paced environment What are the benefits of becoming part of the Aviva Team? Competitive salary which includes a transparent Step Pay Model, which allows you to increase your salary by meeting achievable and clearly signposted goals Annual performance related bonus and pay review Paid holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days Weekends to spend with your family and friends as this role is Monday Friday Up to 40% discount for some Aviva products through My Aviva Extras plus discounts for Friends and Family (some exclusions apply) An active sports and social club Generous defined contribution pension scheme Excellent range of flexible benefits to include a matching share save scheme, dental care schemes A full training programme to support you in your journey to learn about our products and customers. Aviva is for Everyone Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working spending atleast 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
We are growing our Motor Injury Team in Ballybrit, Galway, and were looking for experienced claims professionals to join us. We are looking for an individual with a dynamic approach to the needs of our customers, who can provide the highest level of technical expertise and advice. If you're someone who brings technical expertise, a customer first mindset, and a drive to make a difference, this could be your next move. We want people who are curious, self-motivated, and ready to grow with us. If you are APA or CIP qualified and have experience managing injury claims, this is your chance to make a real impact. Duties and Responsibilities: Managing a diverse portfolio of motor injury claims from straightforward to complex cases, ensuring each is handled with care, efficiency, and technical accuracy. Making confident, well-informed liability decisions and negotiating settlements that are fair, timely and cost-effective for both the customer and Aviva. Providing clear, empathetic support to customers throughout the claims journey, helping them navigate what can be a difficult time with reassurance and clarity. Collaborating with internal teams and external stakeholders including solicitors, medical professionals, and third-party providers to drive claims to resolution. Demonstrate strong reserving and file estimation practices, while supporting customers with clear, compassionate communication throughout their claims journey. What were looking for APA (Personal & Commercial) or CIP qualification, with a strong foundation in injury claims handling and a solid understanding of the Irish claims landscape. A strategic thinker and confident decision-maker, with the ability to assess complex information quickly and act decisively in the best interest of all parties. A customer-first mindset, with a proven ability to manage sensitive conversations and deliver outcomes that balance empathy with commercial awareness. Excellent communication and relationship-building skills, with the ability to work cross-functionally and influence outcomes through collaboration. A proactive, self-motivated approach, with high learning agility and a desire to continuously improve your technical knowledge and professional development. What will you get for this role? A competitive market leading salary depending on skills, experience, and qualifications. Generous pension (employee contribution matching of up to 14% if you contribute 8%) Annual performance related bonus and pay review. Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days. Generous Health & dental insurance contributions after six months Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme Cycle to Work benefit scheme. TaxSaver Travel Scheme Family friendly parents (matching paternity and maternity leave) and carers leave. Up to 40% discount for some Aviva products plus discounts for Friends and Family Employee Assistance Programme Volunteering days Professional qualification support and transparent career progression plans This role is within the scope of the Central Bank of Ireland's Minimum Competency Code. Aviva is for Everyone Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working Spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
Were looking for an energetic and motivated Reporting Actuary to join our Life Actuarial Reporting team in Dublin. This is a key role where youll support the delivery of all actuarial reporting requirements, including Solvency II (SII) calculations and analysis. Youll work closely with senior stakeholders across the Actuarial Function, Finance and Aviva Group. As a senior member of the team, youll also play a vital part in driving a major transformation project an exciting opportunity to make a real impact on the future of our business. Duties & Responsibilities: Produce and explain changes in Own Funds and Solvency Capital Requirement through Analysis of Change. Calculate and analyse new business metrics, stress and scenario testing, sensitivities, and other key analyses. Ensure robust processes and controls are in place to meet Avivas financial management standards and accelerate reporting timelines. Specify and test changes to Prophet models, Data Lake, and IT developments for existing and new business. Assist with experience analysis and assumption setting, including quantifying impacts on SII Best Estimate Liabilities. Skills and Experience Qualified or near-qualified Actuary with substantial experience. Strong knowledge of Solvency II and/or IFRS17. Proven ability to analyse and review actuarial reporting results. Skilled in producing management-level reports and presenting to senior stakeholders. In-depth understanding of life and pensions products, especially unit-linked, with-profit, and term insurance. Up-to-date knowledge of actuarial principles and Prophet modelling. What will you get for this role? Our purpose - with you today, for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. A competitive market leading salary depending on skills, experience, and qualifications Generous pension (employee contribution matching of up to 14% if you contribute 8%) Annual performance related bonus and pay review Holiday allowance of29plus bank holidays, and the option to buy/sell up to 5 additional days Generous Health & dental insurance contributions after six months Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme TaxSaver Travel Scheme Up to 40% discount for some Aviva products plus discounts for Friends and Family Professional qualification support and transparent career progression plans Brilliantly supportive policies including parental and carers leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of ourand use your paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
We're seeking a Protection Claims Specialist to join our Risk Protection Claims Team. In this role, you'll efficiently and effectively manage income protection and specified illness claims, ensuring compliance and prioritizing customer satisfaction. Our team offers crucial support to Avivas customers, often dealing with vulnerable individuals and challenging situations, requiring empathy and compassion. Effective stakeholder management is essential, as you will regularly communicate with internal departments and external stakeholders, including employers, regarding various claims-related inquiries. Duties & Responsibilities: Assessment and Review of Income Protection and Specified Illness claims Case Management of Income Protection claims working with clients and clinical providers to develop rehabilitation and recovery plans Identifying cases with potential for claim recovery - working with these clients, providing support as required in conjunction with our internal & external specialists e.g. rehabilitation and / or requesting additional medical evidence to validate theclaims Managing the cases to an outcome - return to work, termination, continue topay Dealing with appeals on claim terminations including referrals to FSPO Participate in and lead multi-functional project groups to improve the quality and performance of Risk Claims and CustomerExperience Skills & Experience: Proven experience in Income Protection and Specified Illness claims QFA qualification essential Diploma in Life & Disability Claims (DLDC) desirable Excellent inter-personal and communication skills Well-organised and ability to manage several tasks at the same time Self-motivated with strong leadership qualities, work on own initiative, promote and develop new ideas and ways of working What will you get for this role? A competitive market leading salary depending on skills, experience, andqualifications. Generous pension (employee contribution matching of up to 14% if you contribute 8%) Annual performance related bonus and pay review. Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days. Generous Health & dental insurance contributions after six months Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme Cycle to Work benefit scheme. TaxSaver Travel Scheme Family friendly parents (matching paternity and maternity leave) and carers leave. Up to 40% discount for some Aviva products plus discounts for Friends and Family Employee AssistanceProgramme Volunteering days Professional qualification support and transparent career progression plans Fitness and Probity This is a Regulated Role and will be subject to enhanced pre-employment screening procedures. There will be an on-going requirement for the role holder to maintain fit and proper status. Aviva is for Everyone Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. We flex locations, hours and working patterns to suit our customers, business, and you. Our smart working combines the benefits of flexibility with time together with colleagues.
